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Installation steps, technical requirements, and initial configuration support.

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Contents

384 articles

Configuration

Knowledge articles about the configuration topic.

Changing the Backoffice of a charging station with FW6.0 or higher

Changing the Backoffice of a charger on the AHP-Platform

How to configure Active Load balancing via Homewizard Wifi P1 meter using the ACE Service Installer.

ACE Service Installer 4.1.0 and upwards fail to communicate with charger on old firmware

How to configure a new control board (AL1000)

How to change a charging station to standalone using the MyEve App

The set Smart Charging Network is not visible in the ACE Service Installer. What should I do?

Configuring Plug & Charge Authorization remotely via a Back Office

Checking and configuring Windows Defender Firewall

How to unlock Smart Charging Features

What do the different configuration parameters in the back office mean?

How can I change the logo on the display of the charging station remotely?

How do I add a charge pass to a pool in ICU Connect?

How to add an additional charge card to the charging station that uses the AHP-Platform

How can I allow guest use at the charging station so that others can use the charging station (for a fee)?

How do I configure the Smart Charging functionalities such as Active Load Balancing and Smart Charging Network?

Understanding Autocharge on Alfen charging stations

ACE Service Installer

How do I set the opening hours of a charging station in ICU Connect?

How to start charging after the charging station has been installed

How to add an additional charge card to the charging station that uses the NG-Platform

How to configure Active Load Balancing (ALB) via the MyEve app

How to configure Active Load Balancing (ALB) via the ACE Service Installer

How do I configure an Alfen charging station?

Which different possible parameters are there for installing Alfen charging stations?

SCN Cross Platform Compatibility

Requirements for setting up a Smart Charging Network (SCN)

How to check which IP address is assigned to a charging station on the network?

How to Set Up Autocharge on Alfen Charging Stations

How the charging station detects available solar power in Green Mode

How to change the brightness of the display on an AHP-Charger

How to enable Protective Earth (PE) detection

How do I convert a charging station to a Plug & Charge authorization?

How to change a charging station to standalone using the ACE Service Installer

How does the 'Master-key' functionality work?

Do I always need a charge pass to start charging?

Autocharge

Configuring a new Control Board (NG)

What exactly does the Plug & Charge functionality mean?

What is the Master Key?

How can a feature license key be added to an Alfen charging station?

Is it possible to change the backoffice provider myself afterwards?

Implementing a basic or secure communication between a charging station and the back office.

How to change the brightness of the display on the charging station (NG-Platform)

Setting up external TCP/IP Modbus meter via ACE Service installer

How do I change the configuration of a charging station in ICU Connect?

Changing the Backoffice of a charging station with FW5.8.1 or lower

How to adjust the output (in kW) of the charging station

Configuring Plug & Charge Authorization On-Site via ACE Service Installer

How to configure an Alfen charger to work with an external RTU-meter

How do I receive login details for the ACE Service Installer configuration tool?