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370 articles
Service
10
10 articles
KA-01666
RCD tripping range for Alfen Twin Chargers
KA-01154
What are the warranty terms and conditions of Alfen's charging stations (Including Country List)?
KA-01332
Who to contact for support with your Alfen charging station
KA-01413
In which countries can I receive an engineer on site through Alfen Service?
KA-01245
How to replace the power board for Eve Single S-line and Pro-line
KA-01123
How do I replace a part in an Alfen charging station?
KA-01250
Who is my charge point operator (CPO)
KA-01103
Checklist for visual inspection
KA-01104
Checklist for site inspection
KA-01560
Torque values for Eve Single Plus and Eve Double Plus chargers
Support portal
11
11 articles
KA-01013
How to Request a New Backoffice Integration for Alfen Charging Stations
KA-01128
How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?
KA-01111
Request for Information Tickets
KA-01254
How to reset the password using the password recovery code (PRC)
KA-01016
How to contact Alfen support
KA-01270
How to check the status of a case you submitted with Alfen
KA-01169
How do I submit a request to receive a service engineer on site?
KA-01253
How do I check the status of a service ticket?
KA-01113
What information do you need to create a Service Ticket?
KA-01377
What to do if your Alfen charging station is not working
KA-01121
Who can create Service Tickets?
End User Support
2
2 articles
KA-01332
Who to contact for support with your Alfen charging station
KA-01377
What to do if your Alfen charging station is not working
Get support
20
20 articles
KA-01130
Can I convert a charging station from a model with a fixed cable to a model with a socket or vice versa?
KA-01663
Support for Engineers and Installers
KA-01661
EV Charging support
KA-01662
Support for End Users of Alfen Charging Solutions
KA-01664
Support for Resellers and Partners
KA-01128
How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?
KA-01413
In which countries can I receive an engineer on site through Alfen Service?
KA-01111
Request for Information Tickets
KA-01016
How to contact Alfen support
KA-01169
How do I submit a request to receive a service engineer on site?
KA-01136
How do I know when the charging station I sent back to the factory for repair (Carry-in) will be returned?
KA-01113
What information do you need to create a Service Ticket?
KA-01129
What is the return address of Alfen Charging Equipment?
KA-01377
What to do if your Alfen charging station is not working
KA-01137
Where can I ask a question about the billing of a service call-out?
KA-01121
Who can create Service Tickets?
KA-01112
Creating a Service Ticket for the first time
KA-01106
How do I retrieve the logging information of a charging station?
KA-01105
Create a support ticket
KA-01114
Where can I find the object number of my charging station?
Configuration
52
52 articles
KA-01264
How to change a charging station to standalone using the MyEve App (NG-Platform only)
KA-01291
How to configure Active Load Balancing (ALB) via the MyEve app (NG-Platform only)
KA-01181
How do I convert a charging station from Plug & Charge to RFID authorization?
KA-01634
SCN Cross Platform Compatibility
KA-01263
How to change a charging station to standalone using the ACE Service Installer
KA-01424
Configuring a new Control Board (NG)
KA-01333
How to configure a new control board (AL1000)
KA-01260
Configuring Plug & Charge Authorization On-Site via ACE Service Installer
KA-01658
How to add an additional charge card to the charging station that uses the AHP-Platform
KA-01372
Changing the Backoffice of a charger on the AHP-Platform
KA-01610
How can I change the logo on the display of my charger locally?
KA-01179
Autocharge
KA-01277
Setting up external TCP/IP Modbus meter via ACE Service installer
KA-01087
How can I change the logo on the display of the charging station remotely?
KA-01076
How do I convert a charging station to a Plug & Charge authorization?
KA-01077
How to add an additional charge card to the charging station that uses the NG-Platform
KA-01069
Is it possible to change the backoffice provider myself afterwards?
KA-01289
How to unlock Smart Charging Features
KA-01213
How to start charging after the charging station has been installed
KA-01167
How do I configure the Smart Charging functionalities such as Active Load Balancing and Smart Charging Network?
KA-01367
How to Set Up Autocharge on Alfen Charging Stations
KA-01148
How to enable Protective Earth (PE) detection
KA-01406
How to configure an Alfen charger to work with an external RTU-meter
KA-01252
How to configure Active Load balancing via Homewizard Wifi P1 meter using the ACE Service Installer.
KA-01290
How to configure Active Load Balancing (ALB) via the ACE Service Installer
KA-01085
How to check which IP address is assigned to a charging station on the network?
KA-01214
How to change the brightness of the display on the charging station (NG-Platform)
KA-01405
How to change the brightness of the display on an AHP-Charger
KA-01083
How to adjust the output (in kW) of the charging station
KA-01351
How the charging station detects available solar power in Green Mode
KA-01207
How does the 'Master-key' functionality work?
KA-01201
How do I configure an Alfen charging station?
KA-01364
Understanding Autocharge on Alfen charging stations
KA-01203
What do the different configuration parameters in the back office mean?
KA-01053
What exactly does the Plug & Charge functionality mean?
KA-01156
What is the Master Key?
KA-01099
How do I change the configuration of a charging station in ICU Connect?
KA-01095
How do I add a charge pass to a pool in ICU Connect?
KA-01205
Which different possible parameters are there for installing Alfen charging stations?
KA-01086
How can I allow guest use at the charging station so that others can use the charging station (for a fee)?
KA-01202
How can a feature license key be added to an Alfen charging station?
KA-01075
How do I receive login details for the ACE Service Installer configuration tool?
KA-01067
Do I always need a charge pass to start charging?
KA-01098
Changing the Backoffice of a charging station with FW6.0 or higher
KA-01097
Changing the Backoffice of a charging station with FW5.8.1 or lower
KA-01282
ACE Service Installer
KA-01430
ACE Service Installer 4.1.0 and upwards fail to communicate with charger on old firmware
KA-01155
Checking and configuring Windows Defender Firewall
KA-01295
Requirements for setting up a Smart Charging Network (SCN)
KA-01145
The set Smart Charging Network is not visible in the ACE Service Installer. What should I do?
KA-01261
Configuring Plug & Charge Authorization remotely via a Back Office
KA-01093
How do I set the opening hours of a charging station in ICU Connect?
Firmware
8
8 articles
KA-01108
How do I update the firmware on my charging station?
KA-01248
Where can I find information on Error codes?
KA-01216
Perform a firmware update using the ICU Connect Back office
KA-01217
How do you know that a firmware update is available.?
KA-01204
How do I stay updated on future firmware updates?
KA-01644
Where can I find the firmware updates?
KA-01174
Perform a firmware update using the ACE Service Installer
KA-01177
Who can perform a firmware update?
Transfer of management charging station(s)
3
3 articles
KA-01116
As a registered existing customer, how do I request a transfer of management of charger(s)?
KA-01115
As a new customer, how can I take over the management of the first charger?
KA-01117
The role of the service operator within transfer of management
Spare Parts
156
156 articles
KA-01540
Control board Eve Single
KA-01675
SPK Spacer M4x55
KA-01674
Flatcable AUX/SBL/SBR/FP
KA-01566
4G and WiFi Upgrade Kit NG910
KA-01584
Blocks Cover for Eve Double
KA-01620
Plug & Charge/RFID FP910 LED
KA-01502
Smart Control Board Twin 5 / Twin 5 Plus
KA-01501
Control Board Twin AHP FW1.1
KA-01563
RCCB B 4P 30mA 63A
KA-01600
Cable clamp for kWh
KA-01476
T2 socket Eve Double
KA-01632
Installation Materials PG-Line
KA-01631
TIC/RS485 Connector
KA-01630
Earth bar + Fixation Twin
KA-01628
Subframe seal Double front
KA-01627
Cable IVU-CTL PG-line
KA-01626
Socket Seal for Eve Double
KA-01625
Cable IVU-CTL
KA-01624
LADMOD Right AFIR
KA-01623
LADMOD Left AFIR
KA-01622
Fuse 100mA PWR910
KA-01618
Flatcable FP910 for Eve Single Pro-line
KA-01616
Earth cable for Eve Single
KA-01496
Eve Single Back Cover Seal
KA-01493
Subframe Seal Eve Single Ø6
KA-01604
Flat cable NFC/Display PG
KA-01521
AUX board 100 AHP for Eve Single Plus
KA-01535
Eve Double Plus DE Front grey
KA-01534
Eve Double Plus DE Front white
KA-01532
Eve Double Plus Front white
KA-01531
RCBO Eve Double Plus T2s
KA-01530
T2 Socket screws Eve Double Plus bulk
KA-01529
T2 Socket screws Eve Double Plus
KA-01109
Flatcable AUX/SB/FP DE
KA-01606
Spacer AUX - SB
KA-01614
Spacer AUX - SB DE
KA-01583
Spacer SB - FP
KA-01582
Flatcable AUX/SB/FP
KA-01507
Subframe Lids Eve Double Plus
KA-01506
WiFi Antenna Twin 5 Plus
KA-01607
Subframe T2S Eve Single Plus
KA-01515
Socket Board AHP02 no RCD
KA-01514
AUX Board 200 AHP
KA-01505
Cable Set GSM Antenna Twin 5 Plus
KA-01574
T2 socket PG L
KA-01646
4G Upgrade Kit NG920
KA-01470
Actuator T2 Socket Lock
KA-01509
T2S Socket Eve Double Plus
KA-01508
T2 Socket Eve Double Plus
KA-01043
How do I order spare parts?
KA-01480
WiFi Antenna Twin AHP
KA-01593
UTP Cable CAT6a 0,3m
KA-01495
Twin Interface
KA-01467
T2 Socket Twin FR
KA-01552
T2 Socket Twin
KA-01573
T2 Socket PG R
KA-01524
T2 Socket Eve Single Plus
KA-01586
T2 Socket Eve Single FR
KA-01568
T2 socket Eve Single
KA-01472
Switch Disconnector 8P 40A
KA-01474
Switch Disconnector 4P 80A
KA-01558
Subframe Shutter Eve Double
KA-01475
Subframe assem. Eve Single
KA-01528
Socketboard AHP02 RCD Eve Single Plus
KA-01500
Socket Board Twin AHP FW 1.1
KA-01483
Socket Board Twin AHP
KA-01469
Single Lid Eve Single/Twin
KA-01494
Shutter lid for Eve Single and Twin
KA-01547
RFID NFC Reader
KA-01557
Residual Current Circuit Breaker RCCB
KA-01572
Residual Current Circuit Breaker B 30mA 40A
KA-01548
Powerboard Eve Single
KA-01543
Powerboard Eve Double Pro-line
KA-01545
Power entry NG9xx+
KA-01481
PCBA ISO 15118 Twin AHWP
KA-01499
NFC Reader Twin AHP with firmware 1.1
KA-01482
NFC Reader Twin AHP
KA-01581
Mini Fuse 5x20 FF 4A/250V
KA-01492
Lid Axl Rework
KA-01497
Interface Sticker Twin
KA-01536
Hybrid Connector
KA-01479
GSM Antenna Twin AHP
KA-01478
Fuse Holder 14x51
KA-01565
Fuse Holder 10x38 CMC 101
KA-01577
Fuse Holder 10x38
KA-01486
Fuse CH10x38 gG 32A/400V
KA-01485
Fuse CH10x38 gG 20A/400V
KA-01487
Fuse CH10x38 25A/400V
KA-01477
Fuse 14x51 40A 500 VAC
KA-01498
Fuse 14x51 20A
KA-01617
Frontpanel Eve Single Pro-line
KA-01523
Front panel for Eve Single Plus
KA-01516
Front panel Eve Double Plus
KA-01561
Front Eve Single S White
KA-01555
Front Eve Single Pro White
KA-01588
Flat cable NFC/Display
KA-01595
Flat cable for NFC reader
KA-01491
Flat cable 6mA detection-NG920
KA-01596
Flat cable 6mA detection-NG910
KA-01592
Fixed cable for charge point
KA-01612
Eve Single Plug & Charge interface
KA-01556
Eve Single Back
KA-01611
Eve Double Front Seal
KA-01527
Energymeter Eve Single Plus
KA-01576
Energy Meter Eichrecht
KA-01512
Energy Meter AHP
KA-01546
Energy Meter
KA-01587
Dummy socket for Eve Single
KA-01471
Door handle Twin/PG
KA-01503
Display Twin 5 Plus
KA-01550
Display Eve Double
KA-01571
Display Cover Eve Double
KA-01575
Cover IVU Adapter Eichrecht
KA-01567
Cover for NG920
KA-01542
Control board Eve Double
KA-01490
Cable UI+NFC reader
KA-01613
Cable Twin Interface
KA-01603
Cable to Power NG920 Twin
KA-01602
Cable to Power NG920
KA-01504
Cable Set U.I. Twin 5 Plus
KA-01597
Cable set for DE kWh-PWR910 3PH
KA-01488
Cable RCCB kWh Twin AHP
KA-01601
Cable RCCB kWh Twin
KA-01594
Cable PP/CP Twin
KA-01615
Cable LED Interface S-Line
KA-01489
Cable HS485 for Twin
KA-01599
Cable for kWh modbus Twin
KA-01590
Cable for kWh modbus NG920
KA-01589
Cable Flat cable CTL/AUX
KA-01591
Cable CP to fixed cable
KA-01484
Bolts internal m4x8 nickel
KA-01580
Bolts front m4x8 Eve Single
KA-01578
Anti Theft Bolt Eve Double
KA-01554
Actuator T2S socket lock
KA-01468
4G Modem Twin AHP
KA-01551
GSM Antenne
KA-01549
Power Entry
KA-01537
Single lid TWIN (Bals lid)
KA-01525
T2S socket Eve Single Plus
KA-01511
Surge Protection Device (SPD)
KA-01538
Single Lid for Eve Single Plus
KA-01539
Shutter Lid for Eve Single Plus
KA-01619
Payment Terminal
KA-01621
Fuse link for payment terminal
KA-01519
Front for Eve Single Plus White
KA-01570
Front Eve Single S Dark Gray
KA-01520
Front for Eve Single Plus Grey
KA-01533
Eve Double Plus Front grey
KA-01629
Eve Double (Eichrecht) Front Upgrade
KA-01513
Energy Meter Eichrecht AHP
KA-01526
Dummy Socket Eve Single Plus
KA-01510
Dummy Socket Assy
KA-01598
Cable for DZG kWh NG910
KA-01518
Back for Eve Single Plus DE
KA-01522
AUX board 100 AHP for Eve Single Plus DE
KA-01517
Back for Eve Single Plus
Backoffice
19
19 articles
KA-01013
How to Request a New Backoffice Integration for Alfen Charging Stations
KA-01667
Secure Connection
KA-01372
Changing the Backoffice of a charger on the AHP-Platform
KA-01087
How can I change the logo on the display of the charging station remotely?
KA-01069
Is it possible to change the backoffice provider myself afterwards?
KA-01296
How to identify which back office is operating a charging station
KA-01220
How to check if the charging station is connected to the back office via the Ace Service Installer
KA-01344
How to automatically get Backoffice presets in ACE Service Installer
KA-01100
How do I configure charging stations via the back office?
KA-01364
Understanding Autocharge on Alfen charging stations
KA-01203
What do the different configuration parameters in the back office mean?
KA-01074
How do I change the Backoffice of a charging station?
KA-01206
How can I ensure that I see the desired meter values in the back office?
KA-01052
Which back offices are supported by Alfen charging stations?
KA-01132
Charging station is offline in the back office
KA-01098
Changing the Backoffice of a charging station with FW6.0 or higher
KA-01097
Changing the Backoffice of a charging station with FW5.8.1 or lower
KA-01366
Requirements to enable Autocharge on Alfen charging stations
KA-01261
Configuring Plug & Charge Authorization remotely via a Back Office
Troubleshooting
71
71 articles
KA-01634
SCN Cross Platform Compatibility
KA-01636
What is Anti-Tamper Detection (AHP-Platform)?
KA-01302
What does error code 105 mean?
KA-01400
Troubleshooting Error 105 (power meter failure)
KA-01323
What does Error code 405 mean?
KA-01321
What does Error code 402 mean?
KA-01319
What does Error code 304 mean?
KA-01435
What does Error code 215 mean?
KA-01315
What does Error code 214 mean?
KA-01314
What does Error code 213 mean?
KA-01312
What does error code 211 mean?
KA-01311
What does error code 210 mean?
KA-01310
What does error code 209 mean?
KA-01309
What does error code 208 mean?
KA-01306
What does error code 201 mean?
KA-01304
What does error code 108 mean?
KA-01301
What does error code 104 mean?
KA-01398
Troubleshooting Error 102 on Eve Single and Eve Double charging stations
KA-01300
What does error code 102 mean?
KA-01408
What does Error code 103 mean?
KA-01166
What is the reason for a charging session to not start?
KA-01345
How to resolve CRC Errors in P1 Smart Meters
KA-01296
How to identify which back office is operating a charging station
KA-01371
Card Refused or Rejected – Troubleshooting Guide
KA-01165
How to determine the cause for a P1 error?
KA-01118
How to check the Active Load Balancing functionality
KA-01120
What do the led indications on the charging station mean?
KA-01102
What is Anti-Tamper Detection (NG-Platform)?
KA-01134
What is the reason for undervoltage at the charging station and how can I correct this?
KA-01127
How do I adjust the IP-settings on my laptop in case the IP-range of my laptop and the charger do not match?
KA-01144
What should I do if a charging station loses connection to the Smart Charging Network?
KA-01142
What should I do if a charging station or Smart Charging Network loses connection to an external energy meter (P1 Port)?
KA-01143
What should I do if a charging station or Smart Charging Network loses the connection to an external energy meter or EMS (Modbus TCP_IP)?
KA-01139
What should I do if I lose the internet connection on my laptop when I connect a charging station?
KA-01182
What to do in case of a DC residual current detection?
KA-01133
What are the possible reasons an RFID card reader does not function properly?
KA-01354
What does error code 411 mean?
KA-01355
What does Error code 418 mean?
KA-01353
What does error code 409 mean?
KA-01325
What does Error code 407 mean?
KA-01324
What does Error code 406 mean?
KA-01320
What does Error code 401 mean?
KA-01318
What does Error code 303 mean?
KA-01317
What does Error code 302 mean?
KA-01316
What does error code 301 mean?
KA-01313
What does error code 212 mean?
KA-01308
What does error code 206 mean?
KA-01307
What does error code 202 mean?
KA-01427
What does Error code 113 mean?
KA-01426
What does Error code 112 mean?
KA-01425
What does Error code 111 mean?
KA-01352
What does error code 110 mean?
KA-01305
What does error code 109 mean?
KA-01401
What does error code 107 mean?
KA-01303
What does error code 106 mean?
KA-01293
What does error code 001 mean?
KA-01638
What does Error code 115 mean?
KA-01637
What does Error code 114 mean?
KA-01299
What does error code 101 mean?
KA-01322
What does Error code 404 mean?
KA-01349
Charging Station detected but inaccessible in ACE Service Installer (IP/Comm Error)
KA-01337
Error Code 211 - Issue with the Lock Motor (Actuator)
KA-01348
Error 105 - Relays producing a clicking sound
KA-01124
Check the charging cable
KA-01125
Charging Session will start but is interrupted after a longer period
KA-01126
A charging session is started but interrupted within a couple of minutes.
KA-01397
Troubleshooting Error 101 (RCD Fault 6mA)
KA-01135
Can I have the fixed cable of a charging station exchanged (e.g. from 5 metres to 7.5 metres)?
KA-01432
Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus
KA-01259
Mode 3: State Machine
KA-01163
There is a red line in the display directly after installation.
Manuals
2
2 articles
KA-01215
Where can I find the installation manual?
KA-01227
Payment Terminal | Datasheet
Password Security
16
16 articles
KA-01242
Default Password for Alfen charging stations
KA-01170
What is SSA (Secure Service Access)?
KA-01160
I did not receive the password from my installer
KA-01157
I cannot find the recovery code for my password in the webshop
KA-01183
How to set a temporary charger password remotely
KA-01184
How to set a temporary charger password locally
KA-01254
How to reset the password using the password recovery code (PRC)
KA-01330
How to recover your charging station password
KA-01249
How do I retrieve a password for my charger
KA-01173
How do I retrieve a lost password for my charger using Alfen Webshop?
KA-01218
How do I change the password of my charger locally?
KA-01433
What to Do if Your Chargers Password Does Not Work
KA-01172
Where can I find the password of my charging station?
KA-01171
How can I enable the Secure Service Access on a charger using the ACE Service Installer?
KA-01158
Password Recovery Code (PRC)
KA-01340
Default password(s) not recognized
Contents
Filter articles in this category
370 articles
Service
10
10 articles
KA-01666
RCD tripping range for Alfen Twin Chargers
KA-01154
What are the warranty terms and conditions of Alfen's charging stations (Including Country List)?
KA-01332
Who to contact for support with your Alfen charging station
KA-01413
In which countries can I receive an engineer on site through Alfen Service?
KA-01245
How to replace the power board for Eve Single S-line and Pro-line
KA-01123
How do I replace a part in an Alfen charging station?
KA-01250
Who is my charge point operator (CPO)
KA-01103
Checklist for visual inspection
KA-01104
Checklist for site inspection
KA-01560
Torque values for Eve Single Plus and Eve Double Plus chargers
Support portal
11
11 articles
KA-01013
How to Request a New Backoffice Integration for Alfen Charging Stations
KA-01128
How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?
KA-01111
Request for Information Tickets
KA-01254
How to reset the password using the password recovery code (PRC)
KA-01016
How to contact Alfen support
KA-01270
How to check the status of a case you submitted with Alfen
KA-01169
How do I submit a request to receive a service engineer on site?
KA-01253
How do I check the status of a service ticket?
KA-01113
What information do you need to create a Service Ticket?
KA-01377
What to do if your Alfen charging station is not working
KA-01121
Who can create Service Tickets?
End User Support
2
2 articles
KA-01332
Who to contact for support with your Alfen charging station
KA-01377
What to do if your Alfen charging station is not working
Get support
20
20 articles
KA-01130
Can I convert a charging station from a model with a fixed cable to a model with a socket or vice versa?
KA-01663
Support for Engineers and Installers
KA-01661
EV Charging support
KA-01662
Support for End Users of Alfen Charging Solutions
KA-01664
Support for Resellers and Partners
KA-01128
How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?
KA-01413
In which countries can I receive an engineer on site through Alfen Service?
KA-01111
Request for Information Tickets
KA-01016
How to contact Alfen support
KA-01169
How do I submit a request to receive a service engineer on site?
KA-01136
How do I know when the charging station I sent back to the factory for repair (Carry-in) will be returned?
KA-01113
What information do you need to create a Service Ticket?
KA-01129
What is the return address of Alfen Charging Equipment?
KA-01377
What to do if your Alfen charging station is not working
KA-01137
Where can I ask a question about the billing of a service call-out?
KA-01121
Who can create Service Tickets?
KA-01112
Creating a Service Ticket for the first time
KA-01106
How do I retrieve the logging information of a charging station?
KA-01105
Create a support ticket
KA-01114
Where can I find the object number of my charging station?
Configuration
52
52 articles
KA-01264
How to change a charging station to standalone using the MyEve App (NG-Platform only)
KA-01291
How to configure Active Load Balancing (ALB) via the MyEve app (NG-Platform only)
KA-01181
How do I convert a charging station from Plug & Charge to RFID authorization?
KA-01634
SCN Cross Platform Compatibility
KA-01263
How to change a charging station to standalone using the ACE Service Installer
KA-01424
Configuring a new Control Board (NG)
KA-01333
How to configure a new control board (AL1000)
KA-01260
Configuring Plug & Charge Authorization On-Site via ACE Service Installer
KA-01658
How to add an additional charge card to the charging station that uses the AHP-Platform
KA-01372
Changing the Backoffice of a charger on the AHP-Platform
KA-01610
How can I change the logo on the display of my charger locally?
KA-01179
Autocharge
KA-01277
Setting up external TCP/IP Modbus meter via ACE Service installer
KA-01087
How can I change the logo on the display of the charging station remotely?
KA-01076
How do I convert a charging station to a Plug & Charge authorization?
KA-01077
How to add an additional charge card to the charging station that uses the NG-Platform
KA-01069
Is it possible to change the backoffice provider myself afterwards?
KA-01289
How to unlock Smart Charging Features
KA-01213
How to start charging after the charging station has been installed
KA-01167
How do I configure the Smart Charging functionalities such as Active Load Balancing and Smart Charging Network?
KA-01367
How to Set Up Autocharge on Alfen Charging Stations
KA-01148
How to enable Protective Earth (PE) detection
KA-01406
How to configure an Alfen charger to work with an external RTU-meter
KA-01252
How to configure Active Load balancing via Homewizard Wifi P1 meter using the ACE Service Installer.
KA-01290
How to configure Active Load Balancing (ALB) via the ACE Service Installer
KA-01085
How to check which IP address is assigned to a charging station on the network?
KA-01214
How to change the brightness of the display on the charging station (NG-Platform)
KA-01405
How to change the brightness of the display on an AHP-Charger
KA-01083
How to adjust the output (in kW) of the charging station
KA-01351
How the charging station detects available solar power in Green Mode
KA-01207
How does the 'Master-key' functionality work?
KA-01201
How do I configure an Alfen charging station?
KA-01364
Understanding Autocharge on Alfen charging stations
KA-01203
What do the different configuration parameters in the back office mean?
KA-01053
What exactly does the Plug & Charge functionality mean?
KA-01156
What is the Master Key?
KA-01099
How do I change the configuration of a charging station in ICU Connect?
KA-01095
How do I add a charge pass to a pool in ICU Connect?
KA-01205
Which different possible parameters are there for installing Alfen charging stations?
KA-01086
How can I allow guest use at the charging station so that others can use the charging station (for a fee)?
KA-01202
How can a feature license key be added to an Alfen charging station?
KA-01075
How do I receive login details for the ACE Service Installer configuration tool?
KA-01067
Do I always need a charge pass to start charging?
KA-01098
Changing the Backoffice of a charging station with FW6.0 or higher
KA-01097
Changing the Backoffice of a charging station with FW5.8.1 or lower
KA-01282
ACE Service Installer
KA-01430
ACE Service Installer 4.1.0 and upwards fail to communicate with charger on old firmware
KA-01155
Checking and configuring Windows Defender Firewall
KA-01295
Requirements for setting up a Smart Charging Network (SCN)
KA-01145
The set Smart Charging Network is not visible in the ACE Service Installer. What should I do?
KA-01261
Configuring Plug & Charge Authorization remotely via a Back Office
KA-01093
How do I set the opening hours of a charging station in ICU Connect?
Firmware
8
8 articles
KA-01108
How do I update the firmware on my charging station?
KA-01248
Where can I find information on Error codes?
KA-01216
Perform a firmware update using the ICU Connect Back office
KA-01217
How do you know that a firmware update is available.?
KA-01204
How do I stay updated on future firmware updates?
KA-01644
Where can I find the firmware updates?
KA-01174
Perform a firmware update using the ACE Service Installer
KA-01177
Who can perform a firmware update?
Transfer of management charging station(s)
3
3 articles
KA-01116
As a registered existing customer, how do I request a transfer of management of charger(s)?
KA-01115
As a new customer, how can I take over the management of the first charger?
KA-01117
The role of the service operator within transfer of management
Spare Parts
156
156 articles
KA-01540
Control board Eve Single
KA-01675
SPK Spacer M4x55
KA-01674
Flatcable AUX/SBL/SBR/FP
KA-01566
4G and WiFi Upgrade Kit NG910
KA-01584
Blocks Cover for Eve Double
KA-01620
Plug & Charge/RFID FP910 LED
KA-01502
Smart Control Board Twin 5 / Twin 5 Plus
KA-01501
Control Board Twin AHP FW1.1
KA-01563
RCCB B 4P 30mA 63A
KA-01600
Cable clamp for kWh
KA-01476
T2 socket Eve Double
KA-01632
Installation Materials PG-Line
KA-01631
TIC/RS485 Connector
KA-01630
Earth bar + Fixation Twin
KA-01628
Subframe seal Double front
KA-01627
Cable IVU-CTL PG-line
KA-01626
Socket Seal for Eve Double
KA-01625
Cable IVU-CTL
KA-01624
LADMOD Right AFIR
KA-01623
LADMOD Left AFIR
KA-01622
Fuse 100mA PWR910
KA-01618
Flatcable FP910 for Eve Single Pro-line
KA-01616
Earth cable for Eve Single
KA-01496
Eve Single Back Cover Seal
KA-01493
Subframe Seal Eve Single Ø6
KA-01604
Flat cable NFC/Display PG
KA-01521
AUX board 100 AHP for Eve Single Plus
KA-01535
Eve Double Plus DE Front grey
KA-01534
Eve Double Plus DE Front white
KA-01532
Eve Double Plus Front white
KA-01531
RCBO Eve Double Plus T2s
KA-01530
T2 Socket screws Eve Double Plus bulk
KA-01529
T2 Socket screws Eve Double Plus
KA-01109
Flatcable AUX/SB/FP DE
KA-01606
Spacer AUX - SB
KA-01614
Spacer AUX - SB DE
KA-01583
Spacer SB - FP
KA-01582
Flatcable AUX/SB/FP
KA-01507
Subframe Lids Eve Double Plus
KA-01506
WiFi Antenna Twin 5 Plus
KA-01607
Subframe T2S Eve Single Plus
KA-01515
Socket Board AHP02 no RCD
KA-01514
AUX Board 200 AHP
KA-01505
Cable Set GSM Antenna Twin 5 Plus
KA-01574
T2 socket PG L
KA-01646
4G Upgrade Kit NG920
KA-01470
Actuator T2 Socket Lock
KA-01509
T2S Socket Eve Double Plus
KA-01508
T2 Socket Eve Double Plus
KA-01043
How do I order spare parts?
KA-01480
WiFi Antenna Twin AHP
KA-01593
UTP Cable CAT6a 0,3m
KA-01495
Twin Interface
KA-01467
T2 Socket Twin FR
KA-01552
T2 Socket Twin
KA-01573
T2 Socket PG R
KA-01524
T2 Socket Eve Single Plus
KA-01586
T2 Socket Eve Single FR
KA-01568
T2 socket Eve Single
KA-01472
Switch Disconnector 8P 40A
KA-01474
Switch Disconnector 4P 80A
KA-01558
Subframe Shutter Eve Double
KA-01475
Subframe assem. Eve Single
KA-01528
Socketboard AHP02 RCD Eve Single Plus
KA-01500
Socket Board Twin AHP FW 1.1
KA-01483
Socket Board Twin AHP
KA-01469
Single Lid Eve Single/Twin
KA-01494
Shutter lid for Eve Single and Twin
KA-01547
RFID NFC Reader
KA-01557
Residual Current Circuit Breaker RCCB
KA-01572
Residual Current Circuit Breaker B 30mA 40A
KA-01548
Powerboard Eve Single
KA-01543
Powerboard Eve Double Pro-line
KA-01545
Power entry NG9xx+
KA-01481
PCBA ISO 15118 Twin AHWP
KA-01499
NFC Reader Twin AHP with firmware 1.1
KA-01482
NFC Reader Twin AHP
KA-01581
Mini Fuse 5x20 FF 4A/250V
KA-01492
Lid Axl Rework
KA-01497
Interface Sticker Twin
KA-01536
Hybrid Connector
KA-01479
GSM Antenna Twin AHP
KA-01478
Fuse Holder 14x51
KA-01565
Fuse Holder 10x38 CMC 101
KA-01577
Fuse Holder 10x38
KA-01486
Fuse CH10x38 gG 32A/400V
KA-01485
Fuse CH10x38 gG 20A/400V
KA-01487
Fuse CH10x38 25A/400V
KA-01477
Fuse 14x51 40A 500 VAC
KA-01498
Fuse 14x51 20A
KA-01617
Frontpanel Eve Single Pro-line
KA-01523
Front panel for Eve Single Plus
KA-01516
Front panel Eve Double Plus
KA-01561
Front Eve Single S White
KA-01555
Front Eve Single Pro White
KA-01588
Flat cable NFC/Display
KA-01595
Flat cable for NFC reader
KA-01491
Flat cable 6mA detection-NG920
KA-01596
Flat cable 6mA detection-NG910
KA-01592
Fixed cable for charge point
KA-01612
Eve Single Plug & Charge interface
KA-01556
Eve Single Back
KA-01611
Eve Double Front Seal
KA-01527
Energymeter Eve Single Plus
KA-01576
Energy Meter Eichrecht
KA-01512
Energy Meter AHP
KA-01546
Energy Meter
KA-01587
Dummy socket for Eve Single
KA-01471
Door handle Twin/PG
KA-01503
Display Twin 5 Plus
KA-01550
Display Eve Double
KA-01571
Display Cover Eve Double
KA-01575
Cover IVU Adapter Eichrecht
KA-01567
Cover for NG920
KA-01542
Control board Eve Double
KA-01490
Cable UI+NFC reader
KA-01613
Cable Twin Interface
KA-01603
Cable to Power NG920 Twin
KA-01602
Cable to Power NG920
KA-01504
Cable Set U.I. Twin 5 Plus
KA-01597
Cable set for DE kWh-PWR910 3PH
KA-01488
Cable RCCB kWh Twin AHP
KA-01601
Cable RCCB kWh Twin
KA-01594
Cable PP/CP Twin
KA-01615
Cable LED Interface S-Line
KA-01489
Cable HS485 for Twin
KA-01599
Cable for kWh modbus Twin
KA-01590
Cable for kWh modbus NG920
KA-01589
Cable Flat cable CTL/AUX
KA-01591
Cable CP to fixed cable
KA-01484
Bolts internal m4x8 nickel
KA-01580
Bolts front m4x8 Eve Single
KA-01578
Anti Theft Bolt Eve Double
KA-01554
Actuator T2S socket lock
KA-01468
4G Modem Twin AHP
KA-01551
GSM Antenne
KA-01549
Power Entry
KA-01537
Single lid TWIN (Bals lid)
KA-01525
T2S socket Eve Single Plus
KA-01511
Surge Protection Device (SPD)
KA-01538
Single Lid for Eve Single Plus
KA-01539
Shutter Lid for Eve Single Plus
KA-01619
Payment Terminal
KA-01621
Fuse link for payment terminal
KA-01519
Front for Eve Single Plus White
KA-01570
Front Eve Single S Dark Gray
KA-01520
Front for Eve Single Plus Grey
KA-01533
Eve Double Plus Front grey
KA-01629
Eve Double (Eichrecht) Front Upgrade
KA-01513
Energy Meter Eichrecht AHP
KA-01526
Dummy Socket Eve Single Plus
KA-01510
Dummy Socket Assy
KA-01598
Cable for DZG kWh NG910
KA-01518
Back for Eve Single Plus DE
KA-01522
AUX board 100 AHP for Eve Single Plus DE
KA-01517
Back for Eve Single Plus
Backoffice
19
19 articles
KA-01013
How to Request a New Backoffice Integration for Alfen Charging Stations
KA-01667
Secure Connection
KA-01372
Changing the Backoffice of a charger on the AHP-Platform
KA-01087
How can I change the logo on the display of the charging station remotely?
KA-01069
Is it possible to change the backoffice provider myself afterwards?
KA-01296
How to identify which back office is operating a charging station
KA-01220
How to check if the charging station is connected to the back office via the Ace Service Installer
KA-01344
How to automatically get Backoffice presets in ACE Service Installer
KA-01100
How do I configure charging stations via the back office?
KA-01364
Understanding Autocharge on Alfen charging stations
KA-01203
What do the different configuration parameters in the back office mean?
KA-01074
How do I change the Backoffice of a charging station?
KA-01206
How can I ensure that I see the desired meter values in the back office?
KA-01052
Which back offices are supported by Alfen charging stations?
KA-01132
Charging station is offline in the back office
KA-01098
Changing the Backoffice of a charging station with FW6.0 or higher
KA-01097
Changing the Backoffice of a charging station with FW5.8.1 or lower
KA-01366
Requirements to enable Autocharge on Alfen charging stations
KA-01261
Configuring Plug & Charge Authorization remotely via a Back Office
Troubleshooting
71
71 articles
KA-01634
SCN Cross Platform Compatibility
KA-01636
What is Anti-Tamper Detection (AHP-Platform)?
KA-01302
What does error code 105 mean?
KA-01400
Troubleshooting Error 105 (power meter failure)
KA-01323
What does Error code 405 mean?
KA-01321
What does Error code 402 mean?
KA-01319
What does Error code 304 mean?
KA-01435
What does Error code 215 mean?
KA-01315
What does Error code 214 mean?
KA-01314
What does Error code 213 mean?
KA-01312
What does error code 211 mean?
KA-01311
What does error code 210 mean?
KA-01310
What does error code 209 mean?
KA-01309
What does error code 208 mean?
KA-01306
What does error code 201 mean?
KA-01304
What does error code 108 mean?
KA-01301
What does error code 104 mean?
KA-01398
Troubleshooting Error 102 on Eve Single and Eve Double charging stations
KA-01300
What does error code 102 mean?
KA-01408
What does Error code 103 mean?
KA-01166
What is the reason for a charging session to not start?
KA-01345
How to resolve CRC Errors in P1 Smart Meters
KA-01296
How to identify which back office is operating a charging station
KA-01371
Card Refused or Rejected – Troubleshooting Guide
KA-01165
How to determine the cause for a P1 error?
KA-01118
How to check the Active Load Balancing functionality
KA-01120
What do the led indications on the charging station mean?
KA-01102
What is Anti-Tamper Detection (NG-Platform)?
KA-01134
What is the reason for undervoltage at the charging station and how can I correct this?
KA-01127
How do I adjust the IP-settings on my laptop in case the IP-range of my laptop and the charger do not match?
KA-01144
What should I do if a charging station loses connection to the Smart Charging Network?
KA-01142
What should I do if a charging station or Smart Charging Network loses connection to an external energy meter (P1 Port)?
KA-01143
What should I do if a charging station or Smart Charging Network loses the connection to an external energy meter or EMS (Modbus TCP_IP)?
KA-01139
What should I do if I lose the internet connection on my laptop when I connect a charging station?
KA-01182
What to do in case of a DC residual current detection?
KA-01133
What are the possible reasons an RFID card reader does not function properly?
KA-01354
What does error code 411 mean?
KA-01355
What does Error code 418 mean?
KA-01353
What does error code 409 mean?
KA-01325
What does Error code 407 mean?
KA-01324
What does Error code 406 mean?
KA-01320
What does Error code 401 mean?
KA-01318
What does Error code 303 mean?
KA-01317
What does Error code 302 mean?
KA-01316
What does error code 301 mean?
KA-01313
What does error code 212 mean?
KA-01308
What does error code 206 mean?
KA-01307
What does error code 202 mean?
KA-01427
What does Error code 113 mean?
KA-01426
What does Error code 112 mean?
KA-01425
What does Error code 111 mean?
KA-01352
What does error code 110 mean?
KA-01305
What does error code 109 mean?
KA-01401
What does error code 107 mean?
KA-01303
What does error code 106 mean?
KA-01293
What does error code 001 mean?
KA-01638
What does Error code 115 mean?
KA-01637
What does Error code 114 mean?
KA-01299
What does error code 101 mean?
KA-01322
What does Error code 404 mean?
KA-01349
Charging Station detected but inaccessible in ACE Service Installer (IP/Comm Error)
KA-01337
Error Code 211 - Issue with the Lock Motor (Actuator)
KA-01348
Error 105 - Relays producing a clicking sound
KA-01124
Check the charging cable
KA-01125
Charging Session will start but is interrupted after a longer period
KA-01126
A charging session is started but interrupted within a couple of minutes.
KA-01397
Troubleshooting Error 101 (RCD Fault 6mA)
KA-01135
Can I have the fixed cable of a charging station exchanged (e.g. from 5 metres to 7.5 metres)?
KA-01432
Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus
KA-01259
Mode 3: State Machine
KA-01163
There is a red line in the display directly after installation.
Manuals
2
2 articles
KA-01215
Where can I find the installation manual?
KA-01227
Payment Terminal | Datasheet
Password Security
16
16 articles
KA-01242
Default Password for Alfen charging stations
KA-01170
What is SSA (Secure Service Access)?
KA-01160
I did not receive the password from my installer
KA-01157
I cannot find the recovery code for my password in the webshop
KA-01183
How to set a temporary charger password remotely
KA-01184
How to set a temporary charger password locally
KA-01254
How to reset the password using the password recovery code (PRC)
KA-01330
How to recover your charging station password
KA-01249
How do I retrieve a password for my charger
KA-01173
How do I retrieve a lost password for my charger using Alfen Webshop?
KA-01218
How do I change the password of my charger locally?
KA-01433
What to Do if Your Chargers Password Does Not Work
KA-01172
Where can I find the password of my charging station?
KA-01171
How can I enable the Secure Service Access on a charger using the ACE Service Installer?
KA-01158
Password Recovery Code (PRC)
KA-01340
Default password(s) not recognized
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End User Support
Knowledge articles intended to support End User questions and queries.
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2 articles
What to do if your Alfen charging station is not working
Who to contact for support with your Alfen charging station