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Knowledge Base
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Videos

Tutorial videos for installation and replacements.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Contents

384 articles
Service11
Support portal11
End User Support2
Get support16
Configuration51
Firmware33
Transfer of management charging station(s)3
Spare Parts150
Backoffice19
Troubleshooting70
Manuals2
Password Security16

End User Support

Knowledge articles intended to support End User questions and queries.

What to do if your Alfen charging station is not working

Who to contact for support with your Alfen charging station