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Knowledge Base
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Videos

Tutorial videos for installation and replacements.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Contents

384 articles

Service

Main page for the category Service.

What are the warranty terms and conditions of Alfen's charging stations?

Torque values for Eve Single Plus and Eve Double Plus chargers

Alfen Warranty and Service Options

How do I replace a part in an Alfen charging station?

Checklist for site inspection

In which countries can I receive an engineer on site through Alfen Service?

How to replace the power board for Eve Single S-line and Pro-line

Warranty and service options for your Alfen charging station

Checklist for visual inspection

Who is my charge point operator (CPO)

Who to contact for support with your Alfen charging station