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Knowledge Base
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Find all available support resources for our products.

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Find manuals for Alfen charging stations here

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Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

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Shipping status, lead times, packaging, and receiving instructions.

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Order status, documentation, changes, and post-order administration.

Videos

Tutorial videos for installation and replacements.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Contents

384 articles

Firmware

Knowledge articles about firmware and firmware updates.

NG-Firmware version 7.1.0

NG-Firmware version 4.15.6

NG Firmware version 5.6.1-4381

AHP-Firmware version 2.0.0

Release notes - Firmware updates Alfen Hardware Platform (AHP)

NG-Firmware version 7.0.5

Release notes - Firmware updates NG-Platform (NG-910 / NG-920)

Perform a firmware update using the ACE Service Installer

NG-Firmware version 4.12

NG-Firmware version 7.4.0

NG-Firmware version 4.15.7

AHP-Firmware version 2.4.0

AHP-Firmware version 2.1.0

Where can I find the firmware updates?

How do you know that a firmware update is available.?

What is the difference between firmware files with encryption key A or B?

NG-Firmware version 5.6.0

NG-Firmware version 7.1.3

How do I stay updated on future firmware updates?

Who can perform a firmware update?

How do I update an existing charger (firmware 4.x or lower) to a 5.x firmware version or higher with the ACE Service Installer?

Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus

AHP-Firmware version 2.3.0

Which firmware update do you need?

NG-Firmware version 6.6.2-4396-BL-upgrade

NG-Firmware version 7.3.0

Perform a firmware update using the My Eve app

AHP-Firmware version 2.5.0

How do I update the firmware on my charging station?

Perform a firmware update using the ICU Connect Back office

AHP-Firmware version 2.6.0

NG-Firmware version 7.2.0

NG-Firmware version 7.1.6