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Welcome, how can we help you?

Find all available support resources for our products.

Find manuals for Alfen charging stations here

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Tutorial videos for installation and replacements.

Firmware updates and release notes for Alfen products.

Find and order spare parts for Alfen products.

384 articles

Support portal11

End User Support2

Configuration51

Transfer of management charging station(s)3

Troubleshooting70

Password Security16

Contents

384 articles

Support portal11

End User Support2

Configuration51

Transfer of management charging station(s)3

Troubleshooting70

Password Security16

Support portal

Knowledge articles about the support portal

How to contact Alfen support

How to Request a New Backoffice Integration for Alfen Charging Stations

How to reset the password using the password recovery code (PRC)

Request for Information Tickets

How do I submit a request to receive a service engineer on site?

What to do if your Alfen charging station is not working

What information do you need to create a Service Ticket?

How do I check the status of a service ticket?

Who can create Service Tickets?

How to check the status of a case you submitted with Alfen

How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?