Support portal

Knowledge articles about the support portal

• How do I check the status of a service ticket?
• How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?
• How do I submit a request to receive a service engineer on site?
• How to check the status of a case you submitted with Alfen
• How to contact Alfen support
• How to Request a New Backoffice Integration for Alfen Charging Stations
• How to reset the password using the password recovery code (PRC)
• Request for Information Tickets
• What information do you need to create a Service Ticket?
• What to do if your Alfen charging station is not working
• Who can create Service Tickets?