Contents
All categories
Get support
Knowledge articles on how to get support
20 articles
- Can I convert a charging station from a model with a fixed cable to a model with a socket or vice versa?
- Create a support ticket
- Creating a Service Ticket for the first time
- EV Charging support
- How do I know when the charging station I sent back to the factory for repair (Carry-in) will be returned?
- How do I retrieve the logging information of a charging station?
- How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?
- How do I submit a request to receive a service engineer on site?
- How to contact Alfen support
- In which countries can I receive an engineer on site through Alfen Service?
- Request for Information Tickets
- Support for End Users of Alfen Charging Solutions
- Support for Engineers and Installers
- Support for Resellers and Partners
- What information do you need to create a Service Ticket?
- What is the return address of Alfen Charging Equipment?
- What to do if your Alfen charging station is not working
- Where can I ask a question about the billing of a service call-out?
- Where can I find the object number of my charging station?
- Who can create Service Tickets?