As an Alfen partner or reseller, you are the first point of contact for end users and installers.
We are here to support you with questions or technical issues.
We are here to support you with questions or technical issues.
On this page, you will find all the information you need to receive assistance quickly and efficiently.
Choose the situation that applies to you:
Report a problem or malfunction
Easily report a malfunction and raise service requests through our service portal.
Here you can:
Register issues
Request repairs
Track the status of your cases
Chat directly with our support agents (no login required)
Don't have an account yet? You can easily register through the service portal.
What service can you expect from Alfen?
The manufacturer's warranty period provided by Alfen depends on the production date and model of the charger.
You can find this information on the sticker on the bottom of your charger.
You can find this information on the sticker on the bottom of your charger.
When the charger is registered to your company, you can request a repair via our portal.
We offer carry-in repair and dependent on your location onsite service.
We offer carry-in repair and dependent on your location onsite service.
Be aware that call-out costs for repair on location can apply even for chargers within the warranty period.
More details are available from our warranty terms and conditions.
Tailored Support
We are happy to support you in resolving technical issues or service-related questions from your customers.
You can count on:
Technical assistance through our available channels
Access the service portal
Training opportunities for your team