How to unlock Smart Charging Features

Overview

Smart Charging features developed by Alfen are paid features. If your order includes these features, they will be accessible for configuration in the ACE Service Installer or the MyEve app. If you purchase Smart Charging features later, you will receive a license key to unlock them. In this article, you will learn step-by-step how to unlock Smart Charging features.

Unlock features via the MyEve app:

1. Log into the charging station using the provided password or QR code.

2. Select the charging station.

3. Click the Advanced tab and select General.

4. Select License key:

Update license key to activate the purchased feature.
Add manually to enter the purchased license key manually.

5. The charging station will reboot automatically after the update.

Unlock features via the ACE Service Installer:

1. Log into the ACE Service Installer.

2. Select the charging station and log in using the provided password.

3. Click the General info tab and select License key.

4. Click Update license key to activate the purchased feature. The charging station will reboot after the udpate.

5. If the location has a slow internet connection, follow the steps below to unlock the desired feature:

Open the ACE Service Installer.
Select Device in the top menu.
Select Install feature(s).
Enter the license key and click OK.
The charging station will reboot automatically after the update.

Unlock features via a Back Office:

1. Log into the back office.

2. Go to the Configuration management page of the desired charging station.

3. Load current configuration (execute OCCP GetConfiguration).

4. Find the key FeatureLicenseKey and change the value to the license key provided by Alfen.

5. Save/send the value to the charging station (execute OCCP ChangeConfiguration).

6. Reboot the charging station.