Default password(s) not recognized
Overview
In this article we discuss the steps you can take when you are not able to log in to the charging station and the default passwords are not recognized. This issue can have various causes, and may almost always lead to replacement of the control board.
Follow these steps:
1 Log in to the Alfen webshop
Use your login credentials to access the Alfen Webshop.
Retrieve the default password(s), Default Password 1, and Default Password 2 if it's available.
Use the password(s) to log in to the charging station.
2 Reset the password via the Backoffice
If the default password(s) do not work, access the provider's Backoffice.
Follow the procedure to change the password for the charging station.
3 Create a service ticket through our Support Portal
If changing the password via the Backoffice also fails, go to our support page at support.alfen.com.
Create a service ticket, mentioning that the default passwords are not recognized and that the control board may need to be replaced.