When you need to recover your password to access your charging station, follow these steps.
Step 1: Are you able to log in using the customer/owner password?
Yes: Proceed to Step 9
No or Not applicable: Proceed to Step 2
Step 2: Do you have the leaflet or card that contains the default password?
Yes: Proceed to Step 3
No: Proceed to Step 5
Step 3: Can you log in using the password from the leaflet or card?
Yes: Proceed to Step 9
No: Proceed to Step 4
Step 4: Use the recovery code to reset the password.
Default password accepted: Proceed to Step 9
Default password not accepted: Return to Step 5
Step 5: Search for the default password in the Alfen Webshop using the ACE number.
Password found: Proceed to Step 6
Step 6: Is the first default password accepted?
Yes: Proceed to Step 9
No: Proceed to Step 7
Step 7: Try the second default password (if applicable).
Accepted: Proceed to Step 9
Not accepted: Proceed to Step 8
Step 8: Submit a service ticket for an on-site visit and request a control board replacement.
Control board replaced and login successful: Proceed to Step 9
Still unable to log in: Return to Step 5
Step 9: Successfully logged in. Update the configuration settings as needed:
In ACE Installer, go to Station Password settings and enable SSA (Secure Service Access)
Set a new customer password via ACE Installer or MyEve in the Change Password tab.