The supplier or company that installs the charger is always responsible for distributing the password and recovery code to the customer.
We consider this to be part of the installation process.
In the event you did not receive the password and recovery code for your charging station, please contact this party to provide the information.
Please note that passwords are NOT available from Alfen due to privacy and security reasons.
Therefor we are unfortunately not able to assist in any requests made to us.