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Base de Conhecimento
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

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Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Videos

Tutorial videos for installation and replacements.

Contents

364 artigos

Password Security

Knowledge articles about the password security in our charging stations.

Default Password for Alfen charging stations

Default password(s) not recognized

How can I enable the Secure Service Access on a charger using the ACE Service Installer?

How do I change the password of my charger locally?

How do I retrieve a lost password for my charger using Alfen Webshop?

How do I retrieve a password for my charger

How to recover your charging station password

How to reset the password using the password recovery code (PRC)

How to set a temporary charger password locally

How to set a temporary charger password remotely

I cannot find the recovery code for my password in the webshop

I did not receive the password from my installer

Password Recovery Code (PRC)

What is SSA (Secure Service Access)?

What to Do if Your Chargers Password Does Not Work

Where can I find the password of my charging station?