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Base de Conhecimento
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Videos

Tutorial videos for installation and replacements.

Contents

364 artigos

Support portal

Knowledge articles about the support portal

How do I check the status of a service ticket?

How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?

How do I submit a request to receive a service engineer on site?

How to check the status of a case you submitted with Alfen

How to contact Alfen support

How to Request a New Backoffice Integration for Alfen Charging Stations

How to reset the password using the password recovery code (PRC)

Request for Information Tickets

What information do you need to create a Service Ticket?

What to do if your Alfen charging station is not working

Who can create Service Tickets?