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Base de Conhecimento
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

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Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Videos

Tutorial videos for installation and replacements.

Contents

364 artigos

Backoffice

Knowledge articles about the Backoffice topic.

Changing the Backoffice of a charger on the AHP-Platform

Changing the Backoffice of a charging station with FW5.8.1 or lower

Changing the Backoffice of a charging station with FW6.0 or higher

Charging station is offline in the back office

Configuring Plug & Charge Authorization remotely via a Back Office

How can I change the logo on the display of the charging station remotely?

How can I ensure that I see the desired meter values in the back office?

How do I change the Backoffice of a charging station?

How do I configure charging stations via the back office?

How to automatically get Backoffice presets in ACE Service Installer

How to check if the charging station is connected to the back office via the Ace Service Installer

How to identify which back office is operating a charging station

How to Request a New Backoffice Integration for Alfen Charging Stations

Implementing a basic or secure communication between a charging station and the back office.

Is it possible to change the backoffice provider myself afterwards?

Requirements to enable Autocharge on Alfen charging stations

Understanding Autocharge on Alfen charging stations

What do the different configuration parameters in the back office mean?

Which back offices are supported by Alfen charging stations?