Bem-vindo, como podemos ajudá-lo?

Base de Conhecimento
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Videos

Tutorial videos for installation and replacements.

Products

Eve Single Plus

Eve Single Plus

90446022x

Advanced, smart and top-quality: the Eve Single Plus

Ver no site Alfen

ACE Service Installer

How can I change the logo on the display of my charger locally?

Backoffice

Changing the Backoffice of a charger on the AHP-Platform

How can I change the logo on the display of the charging station remotely?

Configuration

Changing the Backoffice of a charger on the AHP-Platform

How can I change the logo on the display of the charging station remotely?

How to add an additional charge card to the charging station that uses the AHP-Platform

How can I change the logo on the display of my charger locally?

SCN Cross Platform Compatibility

Consumer

Does my charger have a MID meter?

ERE-certificates: Earn money when charging at home (Netherlands only)

Electrical installation

How much energy does a charging station consume in standby mode?

Electrical Safety Devices for Eve Single Plus, Eve Double Plus and Eve Double Plus FR

Error Codes

What does Error code 215 mean?

What does Error code 115 mean?

What does Error code 114 mean?

Firmware AHP-Platform

Release notes - Firmware updates Alfen Hardware Platform (AHP)

AHP-Firmware version 2.4.0

Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus

AHP-Firmware version 2.3.0

AHP-Firmware version 2.5.0

Installation

Electrical Safety Devices for Eve Single Plus, Eve Double Plus and Eve Double Plus FR

Service

Torque values for Eve Single Plus and Eve Double Plus chargers

Spare Parts

Actuator T2 Socket Lock

Front for Eve Single Plus White

AUX board 100 AHP for Eve Single Plus

Spacer SB - FP

Single Lid for Eve Single Plus

Troubleshooting

What does Error code 215 mean?

What is Anti-Tamper Detection (AHP-Platform)?

SCN Cross Platform Compatibility

What does Error code 115 mean?

Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus