Can I convert a charging station from a model with a fixed cable to a model with a socket or vice versa?

Create a support ticket

Creating a Service Ticket for the first time

EV Charging support

How do I know when the charging station I sent back to the factory for repair (Carry-in) will be returned?

How do I retrieve the logging information of a charging station?

How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?

How do I submit a request to receive a service engineer on site?

How to contact Alfen support

In which countries can I receive an engineer on site through Alfen Service?

Request for Information Tickets

Support for End Users of Alfen Charging Solutions

Support for Engineers and Installers

Support for Resellers and Partners

What information do you need to create a Service Ticket?

What is the return address of Alfen Charging Equipment?

What to do if your Alfen charging station is not working

Where can I ask a question about the billing of a service call-out?

Where can I find the object number of my charging station?

Who can create Service Tickets?