|Suporte EVCEVC

Bem-vindo, como podemos ajudá-lo?

Base de Conhecimento

Find all available support resources for our products.

Find manuals for Alfen charging stations here

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware updates and release notes for Alfen products.

Find and order spare parts for Alfen products.

Tutorial videos for installation and replacements.

364 artigos

Support portal11

End User Support2

Configuration52

Transfer of management charging station(s)3

Troubleshooting71

Password Security16

Contents

364 artigos

Support portal11

End User Support2

Configuration52

Transfer of management charging station(s)3

Troubleshooting71

Password Security16

Firmware

Knowledge articles about firmware and firmware updates.

How do I stay updated on future firmware updates?

How do I update the firmware on my charging station?

How do you know that a firmware update is available.?

Perform a firmware update using the ACE Service Installer

Perform a firmware update using the ICU Connect Back office

Where can I find the firmware updates?

Who can perform a firmware update?