Knowledge articles about firmware and firmware updates.

Firmware

English - United Kingdom

NG-Firmware version 7.1.0

Information on NG-Firmware version 4.15.6

English - United States

NG-Firmware version 4.15.6

This page provides information on Firmware version 5.6.1-4381

NG Firmware version 5.6.1-4381

AHP-Firmware version 2.0.0

Find details about firmware version for chargers on the AHP-Platform

Release notes - Firmware updates Alfen Hardware Platform (AHP)

NG-Firmware version 7.0.5

This article provides information on the different firmware versions for chargers using the NG-Platform

Release notes - Firmware updates NG-Platform (NG-910 / NG-920)

This page explains how to update the firmware of a charger using the ACE Service Installer.

Perform a firmware update using the ACE Service Installer

NG-Firmware version 4.12

This article inform on firmware version 7.4 for the NG-Platform

NG-Firmware version 7.4.0

This page provides information on Firmware version 4.15.7

Knowledge articles about spare part kits.
We are working to add filtering per model, for now, please visit, 'Products' and open the 'Spare Parts' section.

Spare Parts

NG-Firmware version 4.15.7

This page provides information on Firmware version 2.4.0 for the AHP-platform

AHP-Firmware version 2.4.0

This article informs on firmware version 7.4.2 for the NG-Platform

NG-Firmware version 7.4.2

AHP-Firmware version 2.1.0

Where can I find the firmware updates?

This article informs on how firmware is made available.

How do you know that a firmware update is available.?

This article describes the difference between encryption key A and B on charger with the NG-platform.

What is the difference between firmware files with encryption key A or B?

NG-Firmware version 5.6.0

NG-Firmware version 7.1.3

Provide a brief description of the topic here.

How do I stay updated on future firmware updates?

Explains who can perform firmware updates on Alfen chargers.

Who can perform a firmware update?

This step-by-step guide will help you with updating old firmware (<5.0) to a newer version for chargers on the NG-Platform.

ACE Service Installer

How do I update an existing charger (firmware 4.x or lower) to a 5.x firmware version or higher with the ACE Service Installer?

This article explains why P1 may not work on the Eve Single Plus and Eve Double Plus models

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus

This page provides information on Firmware version 2.3.0 for the AHP-platform

AHP-Firmware version 2.3.0

This page gives a step-by-step instruction on updating the firmware on outdated chargers using the NG-Platform.

Which firmware update do you need?

Information on NG-Firmware version 6.6.2-4396-BL-upgrade

NG-Firmware version 6.6.2-4396-BL-upgrade

This page provides information on Firmware version 7.3.0

NG-Firmware version 7.3.0

Instructions for how to update the firmware using the My Eve app.

MyEve app

Perform a firmware update using the My Eve app

This page provides information on firmware version 2.5.0 for the AHP-platform

AHP-Firmware version 2.5.0

This page gives instructions on how to update the firmware of your Alfen charger.

How do I update the firmware on my charging station?

This step-by-step guide will help you updating the firmware of an Alfen charger by using the ICU Connect back office.

Perform a firmware update using the ICU Connect Back office

This page provides information on firmware version 2.6.0 for the AHP-platform

AHP-Firmware version 2.6.0

NG-Firmware version 7.2.0

NG-Firmware version 7.1.6

Consumer

Knowledge articles about connectivity topics

Connectivity

Knowledge articles about the configuration topic.

Configuration

Knowledge articles about commissioning a charging station after installation.

Commissioning

Knowledge articles about installation related to specific charging stations.

Charging stations

Knowledge articles about installing the Twin 5 Plus charging station.

Twin 5 Plus

Service

Knowledge articles about the Backoffice topic.

Backoffice

Here you can find the manuals in all available languages.

Manuals

Knowledge articles about the password security in our charging stations.

Password Security

Orientation & Quotation

Installation

Knowledge articles about electrical installation.

Electrical installation

Knowledge articles about the support portal

Support portal

Get support

Knowdledge articles on Transfer management

Transfer of management charging station(s)

Delivery

Order Fulfillment

Alfen Software & Tools

Error Codes

Eve Single Plus

Eve Double Plus

Eve Install App

Eve Connect app

Eve Control

ICU Connect

Knowledge articles about MS Dynamics Field Service application

MS Dynamics Field Service app

Dynamics

Knowledge articles that cover MS Dynamics topics

MS Dynamics

Knowledge articles intended to support End User questions and queries.

End User Support

Knowledge articles about the Twin 5 Plus 25D60

Bem-vindo, como podemos ajudá-lo?

Contents

Firmware