Bem-vindo, como podemos ajudá-lo?

Base de Conhecimento
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Videos

Tutorial videos for installation and replacements.

Contents

46 artigos

Installation

Main page for the category Installation

Autocharge

Can an external antenna be connected to an Alfen charging station?

Can I connect a 3-phase charging station to a 1-phase installation?

Checklist for site inspection

Checklist for visual inspection

Electrical Safety Devices for Eve Single Plus, Eve Double Plus and Eve Double Plus FR

Eve Double Pole, Eve Double Duo Pole and Eve Double Barrier Free Pole

How can I check whether the meter box on site is suitable for installation of a specific charging station?

How do I receive login details for the ACE Service Installer configuration tool?

How to adjust the output (in kW) of the charging station

Installation check

Installing a charging station on an IT network or net without a "neutral".

Is it possible to be qualified as an installer for the installation of Alfen products?

Payment Terminal | Frequently Asked Questions

Payment Terminal | Installation of the for Eve Single/Double Pro-Line

Payment Terminal Accessory

Phase rotation in Alfen charging stations with 2 sockets

Probing Phase for Charging Compatibility

Setting up a wired connection with our apps

Setting up external TCP/IP Modbus meter via ACE Service installer

What is the maximum diameter of the power cables I can connect to a charging station?

What is the maximum length of a cable between charge station and smart meter for Active Load Balancing with P1?

What should I check before the installation of an Alfen charging station?

What thickness should the power cable have if it is over 50 meters long?

When to apply a ground pin when installing an Alfen charging station