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Base de Conhecimento
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Videos

Tutorial videos for installation and replacements.

Contents

46 artigos

Electrical installation

Knowledge articles about electrical installation.

Checklist for site inspection

Checklist for visual inspection

Connecting the Alfen Twin 5 to a Grid Without Neutral in Belgium

Electrical Safety Devices for Eve Single Plus, Eve Double Plus and Eve Double Plus FR

How can I check whether the meter box on site is suitable for installation of a specific charging station?

How much energy does a charging station consume in standby mode?

How to diagnose error code 212 [Missing phase in installation]

Installing a charging station on an IT network or net without a "neutral".

On what grid frequencies does a charging station operate?

On which power grids do Alfen's charging stations operate?

Phase rotation in Alfen charging stations with 2 sockets

What should I check before the installation of an Alfen charging station?

What thickness should the power cable have if it is over 50 meters long?

When to apply a ground pin when installing an Alfen charging station