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Base de Conhecimento
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Videos

Tutorial videos for installation and replacements.

Contents

23 artigos

Orientation & Quotation

Orientation & Quotation FAQ

3D models Alfen charging stations

Alfen charging product selector

At which temperatures is a charging station operational?

Can I receive a quote before I place an order in the Alfen webshop?

Can you inform me about the possibilities of becoming a reseller of Alfen charging stations?

Can you upgrade Eve Single Pro-line or Eve Single S-Line from Socket Version to Fixed Cable Version?

Does Alfen offer training for charging stations?

Everything you need to know about a Smart Charging Network

Finding information about our products, components, and accessories

How can I contact one of the Sales Managers of Alfen Charging Equipment?

How does the Twin 5 Plus 25D60 differ from the Twin 5 Plus?

Is there a residual current protection in the charging station?

Is there a short-circuit protection in the charging station?

To what standards are Alfen products certified?

What are license codes and what do I need them for?

What are the prices of the different Alfen products?

What exactly does the Plug & Charge functionality mean?

What is the difference between an Eve Double Pro-line with single and double feeder cable?

What is the Smart Charging Network functionality?

Where do I find detailed information about the different products?

Which charging station is right for me?

Which languages are supported on the display of the charging stations?

Which OCPP versions are supported by Alfen?