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Base de Conhecimento
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Videos

Tutorial videos for installation and replacements.

Contents

17 artigos

Consumer

Can I have the fixed cable of a charging station exchanged (e.g. from 5 metres to 7.5 metres)?

Different charging methods

Does my charger have a MID meter?

ERE-certificates: Earn money when charging at home (Netherlands only)

Everything about charging

Home charging solutions

How can I verify with how much power (in kW) the vehicle of an end customer can charge?

How do you calculate the charging costs?

How do you calculate the charging time?

How does a Smart Charging Network (SCN) work exactly?

How to charge your car with an Alfen charging station

How to Use an Existing Alfen Charging Station at your new home.

LED Status Indicators on S-line Charging Stations

Terms and Definitions used on Alfen chargers (Lexicon)

What is a Kilowatt hour (kWh)?

What should I do if I lose the internet connection on my laptop when I connect a charging station?

Which charging station is right for me?