Instructions for changing the back office on chargers that use the Alfen platform.

Changing the Backoffice of a charger on the AHP-Platform

What does Error code 215 mean?

This article explains the RCD tripping criteria on Alfen Twin chargers.

RCD tripping range for Alfen Twin Chargers

AHP-Firmware version 2.0.0

Find details about firmware version for chargers on the AHP-Platform

Release notes - Firmware updates Alfen Hardware Platform (AHP)

This article explains how a personized logo can be uploaded to the charger.

How can I change the logo on the display of the charging station remotely?

Does my charger have a MID meter?

This page provides information on firmware version 2.7.0 for the AHP-platform

AHP-Firmware version 2.7.0

This page provides information on Firmware version 2.4.0 for the AHP-platform

AHP-Firmware version 2.4.0

This instruction informs how to locally change the logo on the display of the charger.

How can I change the logo on the display of my charger locally?

AHP-Firmware version 2.1.0

SCN Cross Platform Compatibility

Instructions for configuring auto dim for an Alfen Hardware Platform charging station

How to change the brightness of the display on an AHP-Charger

What does Error code 115 mean?

Twin 5 Plus chargers will ship with energy meters from Lovato or Eastron starting week 22, 2025, to improve delivery reliability.

Introduction of second supplier for Twin 5 Plus energy meters

What does Error code 114 mean?

This page provides information on Firmware version 2.3.0 for the AHP-platform

AHP-Firmware version 2.3.0

This page provides information on firmware version 2.5.0 for the AHP-platform

AHP-Firmware version 2.5.0

Twin 5 Plus - Installation Instruction Tamper detection (Service Pack)

Twin 5 Plus NL - Installation and user manual

Eve Single & Eve Double & Twin concrete base - Accessory manual

Twin 5 Plus - Service manual

Twin 5 Plus - User manual test

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Twin

Twin 5 Plus NL

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Knowledge articles about the configuration topic.

Configuration

Knowledge articles about the Backoffice topic.

Backoffice

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="stickystyles-wrapper-insert" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">Applicable platform:</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">This error code can be found on chargers using the below platform(s):</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e99958696c2dfaf0cf5f92c08d2e89d14"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr">AHP (Alfen Hardware Platform) ≥ 2.5.0</div></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ed1e4fec40eab6a44be663cf88448c1c7"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">NG (Next Generation) ≥ 7.4.0</div></li></ul></div><div class="stickystyles-wrapper-insert" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><div data-wrapper="true">Error code 2xx | Error In Installation</div><div data-wrapper="true"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Error codes starting with '2' indicate that the most likely cause for the problem is related to the Installation of the charger. &nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0" data-wrapper="true">Error code: 215 &nbsp;<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1" data-wrapper="true">Error message on display:<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17">&nbsp;<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17">Possible Cause:<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102">&nbsp;rtuPort<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-wrapper="true" data-renderer-start-pos="1">Possible solutions: - Contact your charge point operator.&nbsp;<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225">&nbsp;<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225">OCPP Statusnotification: Info field: <span style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); font-family: &quot;Atlassian Sans&quot;, ui-sans-serif, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Modbus RTU lost, in safe mode max 6A (Default value OCPP 1.6/2.0.1: OtherError<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="321">&nbsp;<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="323">Suggestions:</div></div></div>

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

Error Codes

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"> All our products EV chargers comply to NEN:1010 (Netherlands), where we have the requirements for RCD operation and disconnection times. The product standard for EV charging points, IEC 61851-1 provides two approaches: In the Twin charger, a deliberate choice was made to use a Type B RCCB.&nbsp; This complies with IEC 62423, which is also referenced by NEN 1010. IEC 62423 distinguishes between: •&nbsp;&nbsp;&nbsp;&nbsp;4.1 AC residual currents: refers to IEC 61008-1 (and IEC 61009-1) •&nbsp;&nbsp;&nbsp;&nbsp;4.2 DC residual currents An example of tripping criteria for a 30 mA Type B RCCB (63 A) used in our chargers: AC residual current •&nbsp;&nbsp;&nbsp;&nbsp;30 mA → &lt; 300 ms •&nbsp;&nbsp;&nbsp;&nbsp;60 mA → &lt; 150 ms •&nbsp;&nbsp;&nbsp;&nbsp;150 mA → &lt; 40 ms DC residual current •&nbsp;&nbsp;&nbsp;&nbsp;60 mA → &lt; 300 ms •&nbsp;&nbsp;&nbsp;&nbsp;120 mA → &lt; 150 ms •&nbsp;&nbsp;&nbsp;&nbsp;300 mA → &lt; 40 ms&nbsp;Documentation<a href="https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.alfen.com%2Fapi%2Fdynamics%2Fmanuals%2F595ff1a8-3c2c-f111-88b3-000d3a239b11%2Ffile%2F1777379857000%2F9344527XX_ALFEN_EVC_DoC_EN_1.0_Twin_5_Plus.pdf%3Fraw%3D1&amp;data=05%7C02%7CB.Buitelaar%40alfen.com%7Ceb21478babd74cde12a508defec510e3%7C54d36b473315494bb7f391a49dfa9df3%7C1%7C0%7C639228319521076787%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=ctO7SVMKGw3WB1YBdwduETuwI7thMYoLDh5%2BrNbhkcI%3D&amp;reserved=0" target="_blank" rel="noopener noreferrer">Declaration of Conformity for IEC 61851-1</a> &nbsp;</div>

Service

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">This page provides information on Firmware version 2.0.0</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">Version: 2.0.0</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">Release date: 30-04-2024 01-05-2025 (cert2025 version)</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"> &nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true">Platform:</div>AHP (Alfen Hardware Platform):<ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ea7b285c2eca846dbbc88ec49a15d7281">Twin4 V2G</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e3cee219f04ce7934a491aa9a589d1c1d">Twin5</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e88088c4133bb2472672350cdc415dba0">Twin5 Plus&nbsp;</li></ul>The firmware file has the extension *.tfw</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">Most notable changes:</div>Firmware release 2.0.0 is a release that incorporates a number of general improvements, stability improvements, bug fixes and some main features. The main new feature is:<ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8cfc1f5a8e109dc0680c6a358fc27da3">Added support for Twin 5 Plus</li></ul>&nbsp;<div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">Remarks:</div><div data-wrapper="true">&nbsp;</div></div></div></div></div>

Firmware AHP-Platform

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;<figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; height: auto; margin: 1em 0; overflow: hidden; width: auto"><table style="width: auto; height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden"><tbody><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true">In order to be able to change the logo on the display, the charger must have the "Personalized Display" feature unlocked.</div></td></tr></tbody></table></figure><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Introduction</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">The default protocol (OCPP) does not support uploading images (.jpg .png etc.) directly to the charging station.</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Therefor the update file has to be created with the ACE Service Installer first.</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Creating the Image Update File via the ACE Service Installer</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Here is a step-by-step instruction</div><ul style="margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ea007ade6164dc31d304b01fb66e9c279"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Open the ACE Service Installer There is no need to connect to a charger</div></li><li data-list-item-id="e63c9ffd8bcd086e5e0aaa34aa783b524"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">From the top-menu, select ‘File’, ‘Create Image Update file’ <img class="image_resized" style="height: auto; max-width: 100%; width: 373px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f28d7fc4-4e69-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="373" height="201" data-msdynid="___f28d7fc4-4e69-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"> &nbsp;</div></li><li data-list-item-id="edb1781bef1d31d8a51260d06b6f2ae03"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">a Pop-up screen opens <img class="image_resized" style="height: auto; max-width: 100%; width: 950px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f48d7fc4-4e69-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="950" height="645" data-msdynid="___f48d7fc4-4e69-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"> &nbsp;</div></li><li data-list-item-id="e7677992d4e56c09372f720a2c612b187"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Search and select the logo-file you want to display on the charger by clicking ‘…’</div></li><li data-list-item-id="e1605a73687a33ab0958fcffd7cad18ed"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Optionally adjust the Image margin (default = 8)</div></li><li data-list-item-id="e99f7546a87b72923ee49a8a70edf5261"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Click the ‘Create Image Update File’ button</div></li><li data-list-item-id="e9d07cf7993d0b7ff466e4d02537f0bf8"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Now you need to select the file type that can be used for your charger:</div><ul style="margin-bottom: 0; margin-top: 0"><li data-list-item-id="e7ee0fc5b68d63e5d7fc7a58e275439f2"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">.fwu must be used to create an update file for chargers on the NG-Platform (Eve Single Pro-Line, Eve Double Pro-Line)</div></li><li data-list-item-id="ed7f5f7573618c22b8dc7ca27e6f92456"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">.tvf must be selected to create an update file for chargers on the AHP-Platform (Eve Single Plus, Eve Double Plus, Twin 5 Plus)</div></li></ul></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e878717dab87c88d3c28cf4ad4970b95f"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">After creation of the update file, you can upload the new firmware file through the firmware update mechanism, in your back office. For instructions on how to do this, refer to '<a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01108" target="_blank">How do I update the firmware on my charging station?</a>'.</div></li></ul><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Restrictions:</div>•&nbsp;&nbsp;&nbsp;&nbsp;It should be a valid .png (we not only check the extension but also the contents). The extension should be '.png' •&nbsp;&nbsp;&nbsp;&nbsp;Only characters a-z, A-Z and 0-9 are allowed and special characters '_' and ' ' (space). Other characters are not allowed. •&nbsp;&nbsp;&nbsp;&nbsp;The file size should be &lt; 5 MB •&nbsp;&nbsp;&nbsp;&nbsp;The size of the image should be equal or smaller than 1920 x 1080 &nbsp;</div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;All Alfen chargers using the NG-Platform and AHP-Platform are equipped with MID certified meters. This means that all chargers produced from 2018 are using these meters.&nbsp;<ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e1f935cdff8a94b76de1e85da24792ce1">Eve Single Plus</li><li data-list-item-id="ef3c5559dbae2ecb2c9909b478d0c00cb">Eve Double Plus</li><li data-list-item-id="ec15d29d0fc4e138a05535d0297763c06">Eve Single Pro-Line</li><li data-list-item-id="ea003edcbcc5dc2dc7505c017a06f289f">Eve Single S-Line</li><li data-list-item-id="e5fa7fbea082bb069813527dbaab2a90c">Eve Double Pro-Line</li><li data-list-item-id="e83ca992ef58f2424aabb78659615c4c2">Eve Double PG-Line</li><li data-list-item-id="ea77c6bf9b7b226c69f17d08c28a5757a">Twin4</li><li data-list-item-id="e90429ad29b0496f07c0b1e8de9157d15">Twin5</li></ul>&nbsp;You will find the exact production date of your charger on the sticker that is placed on the bottom of your charger.&nbsp;<img class="image_resized" style="height: auto; max-width: 805px" data-msdynid="___2186de9d-aa8c-f111-ab0f-7c1e5283e54d___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(2186de9d-aa8c-f111-ab0f-7c1e5283e54d)/msdyn_blobfile/$value" width="805" height="476"></div>

Consumer

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;<figure class="table" style="height: auto; margin: 1em 0; width: auto"><table style="border: none; width: auto; height: auto; border-collapse: collapse; border-spacing: 0; display: table; overflow: hidden"><tbody><tr style="border-color: rgba(0, 0, 0, 0); border-style: none" border="none"><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; padding: 0.4em"><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr">In order to be able to change the logo on the display, the charger must have the "Personalized Display" feature unlocked.</div></td></tr></tbody></table></figure><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Changing the logo locally by using the ACE Service Installer</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Here is a step-by-step instruction</div><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="efb1d138e14c0c33f3f3a15785d0cc679"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Open the ACE Service Installer</div></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ec812c21a3faa0f093c10f98b9b01ec4a"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Login to the charger where you want to update the logo</div></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ebbdbc5ac994a4ac856243bec6d91a4fa"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Click ‘Interface’ in the menu on the top, followed by ‘Display’ in the menu on the left <img style="height: auto; max-width: 554px; width: 554px" src="/api/data/v9.0/msdyn_knowledgearticleimages(ed4b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="554" height="209" data-msdynid="___ed4b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"> &nbsp;</div></li><li data-list-item-id="ef02a3fa0c9a9a9d58f9239564712eb2e"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">On the bottom of the screen, click ‘Upload Image’, a pop-up opens. <img style="height: auto; max-width: 726px; width: 726px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f24b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="726" height="493" data-msdynid="___f24b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"> &nbsp;</div></li><li data-list-item-id="e11d0a11e5f28e0d8532b2baefbc5c626"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Search and select the logo-file you want to display on the charger by clicking ‘…’</div></li><li data-list-item-id="e8ad65f6ce3c06c7ff5c7d76b7bc46bb8"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">If needed you can adjust the Image margin (default = 8)</div></li><li data-list-item-id="e12aadec9f215a4a8a3765bc3902d275a"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Click the ‘Start Upload’ button, this will send the image to the display of the charger.</div></li><li data-list-item-id="edb7c63b5100ff1896d5ecf17e2d9be65"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Confirm the upload by clicking ‘Yes’ <img class="image_resized" style="height: auto; max-width: 100%; width: 477px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f44b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="477" height="207" data-msdynid="___f44b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"> &nbsp;</div></li><li data-list-item-id="e2c22c4725c42c10b9d5046a3e92e2d70"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true">Optionally, you can also click the ‘Create Image Update File’ button to save the logo as a firmware file that can later be used to upload the logo from a backoffice system .fwu must be used to create an update file for chargers on the NG-Platform (Eve Single Pro-Line, Eve Double Pro-Line) .tvf must be selected to create an update file for chargers on the AHP-Platform (Eve Single Plus, Eve Double Plus, Twins Plus)</div></li></ul><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Restrictions:</div>•&nbsp;&nbsp;&nbsp;&nbsp;It should be a valid .png (we not only check the extension but also the contents). The extension should be '.png' •&nbsp;&nbsp;&nbsp;&nbsp;Only characters a-z, A-Z and 0-9 are allowed and special characters '_' and ' ' (space). Other characters are not allowed. •&nbsp;&nbsp;&nbsp;&nbsp;The file size should be &lt; 5 MB •&nbsp;&nbsp;&nbsp;&nbsp;The size of the image should be equal or smaller than 1920 x 1080</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div></div></div>

ACE Service Installer

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">This page provides information on Firmware version 2.1.0</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">Version: 2.1.0</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true">Release date: 01-07-2025</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"> &nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true">Platform:</div>AHP (Alfen Hardware Platform):<ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ebf77a3451b0d6667b14134c8c7c3bea1">Twin4 V2G</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ec2860f62c99d77681eb973988350d5d9">Twin5</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ec3115fbf015405e10a0ba81c34b6f0b5">Twin5 Plus&nbsp;</li></ul>The firmware file has the extension *.tfw</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">Changes:</div>Firmware release 2.1.0 is a release that incorporates a number of general improvements, stability improvements, bug fixes and some main features. The main new features are:<ul style="margin-top: 1em; margin-bottom: 1em; font-size: 12px"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e77f9921259810772e5d684c9b88ab130">OCPP 2.0.1 support</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eca952e0d264df94bfa3ec27ac4b60139">Firmware file size reduction</li></ul>OCPP 2.0.1 supportOCPP 2.0.1 support is added to Firmware release 2.1.0, with profiles Core, Advanced Security and Local&nbsp;Authorization List. This implementation is certified by the Open Charge&nbsp; Alliance with certification number&nbsp;OCA.0201.0014.CS. All certified use cases are listed in Chapter 7. More use cases are supported because of ISO15118 improvements and smart charging necessities. NB. Please be aware that Security Level 1 or higher is required by the OCPP standard, Level 0 on OCPP 2.0.1 will be rejected by the charger Firmware file size reduction The image file size for the firmware update is reduced from ~75Mb to ~41Mb, reducing the download time&nbsp;and data costs up to 45%.&nbsp;Bug fixes<ul style="margin-top: 1em; margin-bottom: 1em; font-size: 12px"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e21004f8811e639b6d966cc3ef7e6970d">Charging station now accepts ChangeAvailability request when connector is in hard error</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e48ac6a2444d914fcd89f222af34fdc44">Fixed a number of OCPP 1.6 reservation issues<ul style="margin-top: 0; margin-bottom: 0"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e0d8999c6b4f3f3767faa1d62edf7fa56">No reservation possible when other socket was occupied</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="ed4fb4c685490ad33f382d10d41e2e9c3">Cancelling reservation was not possible</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="ea64ed6556242ccbcb0daa084c4eb53e4">Session on reserved socket would not send a transaction message and keep the&nbsp;reservation active after session</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e1383e781aa0154454953a483110955e4">Authorize response without parentID could crash the CSM if the socket was reserved</li></ul></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e7c1c4a335f43c0ab0bd33bd662a6685c">Fixed an issue were an invalid tag from the authorization cache would cause a timeout with&nbsp;offline systems</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e49d617e0f2466f41b16896010289e583">Fixed an issue where StatusNotifications were sent in high numbers when charger is being&nbsp;commissioned.</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e58afc198250fad4b11fdea5b0e752e14">Charger did not send “InstallationFailed” to the backoffice after rollback</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="ecf8963fbeb9a7145fef4f2b8abd49b3a">Fixed simplified stop charging compliance to IEC 61851-1 timings</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e95c75a238c8999c6130b2a261da1f412">Fix a crash when a security profile was configured for OCPP 2.0.1 with security profile 0</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="ef797f87d9d02a381236a1093e57eb6ec">Fixed an issue where the station and it's connector's would stay unavailable after a rollback</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e34faa3c1b05e7ba12606f90120bdbdec">Charging Session is started but not coupled to the IDTag</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="ecbb399626a363bb15d1ffac16e8ef42c">Fixed an issue where set charging profiles are not implemented as expected.</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="ec2c06dc4a005f4dd164dc3cb1b0eb15d">Fixed an issue where the connector ID was swapped in the backoffice</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="ec029fe4ffaab004aa255aecd3265999e">Added missing OD value for Direct Payment solutions tab in Alfen Service Installer</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e6fdb62e2dc260d5d69dcaea1ec7f3735">Fix issue where a socket would stay in inoperative state after an "OnIdle" reset was performed&nbsp;while another socket was charging.</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e9fd7d715826df60440bee76e622e1721">Fix issue where inoperative state of connector 0 (the whole charger) in OCPP 1.6 would not be&nbsp;picked up in OCPP 2.0.1 after migration.</li></ul>&nbsp; Improvements<ul style="margin-top: 1em; margin-bottom: 1em; font-size: 12px"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e69678e5f1130e41c0365909d07844511">Security improvements related to ETSI EN 303 645</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e2ab6013bc20ef40ea549d31b1cbb6c80">Security improvements related to ENCS</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e1e9beb736e9470f91c404a027e038ae8">ISO15118 support for charge management including OCPP2.0.1 use cases C07 and F04</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="eddbcb5c451c6c4a224918a0095a85625">Network profiles in OCPP1.6</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e467655998f8b7e15923ca7f3844b0485">Switching between OCPP1.6 and 2.0.1 based on network profiles</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="ec4b582ebe834edc35d5bbb84977c5759">Time on display now accounts for daylight savings time</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="eda88f8bf2d6d0213eeaac788452b58c7">Improved system logging</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e4772b0b30290c7ced4d779ce7983f055">Implement OCPP1.6 security extension</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e6d9648274f1e1b7c89ca677bcc3dffc1">Different connectors are now taken into account when using charging profiles</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="eff108c434266c00fe0a0ff6103fa39ce">Mobile connection reconnect improvements</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e2949279a48ad68235b2ce1debc1b6f4b">Improved handling of websockets after they have been closed, leading to improved&nbsp;reconnections.</li></ul>&nbsp;Remarks:&nbsp;&nbsp;</div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1">You can change the brightness of the display of your Alfen charging station at any time. It is also possible to automatically dim the display using the ‘AutoDim' function. This function automatically dims the display after 60 seconds of inactivity on the charging station.<div class="ak-editor-panel cc-1lya55d" style="background-color: rgba(248, 238, 254, 1); border-radius: 3px; color: inherit; display: flex; margin: 0.75rem 0 0; min-width: 48px; padding: 8px 16px 8px 8px; position: relative; word-wrap: break-word" data-panel-type="note"><div class="ak-editor-panel__content" style="flex: 1 0 0; margin: 2px 0; min-width: 0; padding: 0"><span style="color: rgba(41, 42, 46, 1); font-family: &quot;Atlassian Sans&quot;, ui-sans-serif, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12pt"><span style="font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-loadable-vc-wrapper="true" data-ssr-placeholder-replace="Hm6N8:EfLS5:4y5Pz:qz-Pe:F4Zdx-0">Note that for the 'AutoDim’ function to work, a working backoffice connection is needed for chargers on firmware 2.3.0 and earlier.</div></div><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410"> Applicable for charger models:<ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size" data-list-item-id="e6340415a3a15cf86d466fb4059a200ec"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410">Eve Single Plus</li><li class="ck-list-marker-font-size" data-list-item-id="e0806922ea8602ac527f8ee2e333f5a38"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410">Eve Double Plus</li><li class="ck-list-marker-font-size" data-list-item-id="eede81e2b13c367c3bcef795af27a3bff"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410">Twin 5 Plus</li></ul><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410"> Changing the brightness of the display can be done as follows: 1) On location with the ACE Service Installer (ASI). Use the Service Installer Setup, which can be downloaded from&nbsp;our <a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01282" target="_blank" rel="noopener noreferrer">ACE Service Installer page</a>. Request an account for the ACE Service Installer <a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01075" target="_blank" rel="noopener noreferrer">via this instructions</a>.<p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410">&nbsp;<ol style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-color" data-list-item-id="e1d74efe8eb6f4b739d01021340345c24"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410">First, the time and location must be configured and synchronised in order for this function to work correctly.</li><li class="ck-list-marker-font-size" data-list-item-id="eb0e6d34e93f0bd00129c017ad036a9cc"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410">In the ACE Service Installer, go to the 'General' tab.</li><li class="ck-list-marker-font-size" data-list-item-id="eb6752b0983f981e0d975bb923dcd2bfd">Click the ‘Sync time’ button on the bottom-right on the ‘Location’ tab Date and time will now be synced via your laptop &nbsp;<figure class="image" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 100%"><img style="display: block; height: auto; max-width: 100%; width: 800px" width="800" height="480" data-msdynid="___f38271b2-e058-f111-bec7-002248823d81___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(f38271b2-e058-f111-bec7-002248823d81)/msdyn_blobfile/$value"></figure> &nbsp;</li><li class="ck-list-marker-font-size" data-list-item-id="e1c4620c31485a89f53ce19282460d4b7">On this page, you must also ensure the Latitude and Longitude are correctly input for the charger location</li><li class="ck-list-marker-font-size" data-list-item-id="ee03e10d5992d66fa389870065075cbbc">In the ACE Service Installer, go to the 'Interface' tab.</li><li class="ck-list-marker-font-size" data-list-item-id="ea8ee98d56f53a7bf17c97ba9cf3a4127">In the left menu, select the option 'Intensity'.</li><li class="ck-list-marker-font-size" data-list-item-id="e48dd050cabfd408b74dbd336ce39e740">Adjust the brightness to the desired level.&nbsp; 100% is the brightest and 0% the least bright.&nbsp; It is also possible to activate the AutoDim function here.<figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; height: auto; max-width: 715px"><img style="display: block; height: auto; max-width: 100%; width: 715px" src="/api/data/v9.0/msdyn_knowledgearticleimages(233a44b1-cdf5-f011-8406-00224888ffce)/msdyn_blobfile/$value" width="715" height="252" data-msdynid="___233a44b1-cdf5-f011-8406-00224888ffce___" data-msdyntype="data:image/png;base64"></figure>&nbsp;</li><li class="ck-list-marker-font-size" data-list-item-id="ed918de572fca4c1d88076544f01952d0">Save the configuration</li></ol><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410">&nbsp;&nbsp;2) From the back office using OCPP commandsThe documentation “ahp_backoffice_config_items” will be sent out with firmware 2.3 and onwards. The introduction of Autodim Backoffice configuration in fw2.3 works with both ocpp1.6 and ocpp 2.0.1&nbsp;<ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size" data-list-item-id="e4771a93f791b91a877f334d20549224f">Time: dims gradually based on the proximity to sunset/sunrise.&nbsp; Starts dimming 30 minutes before sunset in steps: 100% to 75% (at 30 minutes before sunset) to 50% (at 20 minutes before sunset) to 25% (at 10 minutes before sunset). Same pattern applies in reverse for sunrise. This function requires time synchronization of the charger &nbsp;</li><li class="ck-list-marker-font-size" data-list-item-id="e16f983712f8b2e822283589e334eda4d">Location: accurate &nbsp;location configuration is needed. This is configured using the following ocpp commands:<ul style="margin-top: 0; margin-bottom: 0"><li class="ck-list-marker-font-size" data-list-item-id="e9aa42f7f428d8546428eae5c86bd5527">Latitude: Latitude of the CS location, used to calculate dusk and dawn for automatically adjusting the display intensity during the night. Min -90, Max 90</li><li class="ck-list-marker-font-size" data-list-item-id="ee18aa9ed08b0d6986faefc999c01ec0f">Longitude: Longitude of the CS location, used to calculate dusk and dawn for automatically adjusting the display intensity during the night. Min -180, Max 180 &nbsp;</li></ul></li><li class="ck-list-marker-font-size" data-list-item-id="e06d1910de532a0d08fd915cb6bfad573">Inactivity: dims directly to 10% after 60 seconds of inactivity. When activity is detected, brightness increases to the configured LightIntensity value &nbsp;</li><li class="ck-list-marker-font-size" data-list-item-id="e6653f01815a2cd510fc37d0d15f00e8b">Qr: Display will not be dimmed if a QR code is displayed on the charging station. However, the screen can be dimmed via the LightIntensity ocpp key if required. &nbsp;</li><li class="ck-list-marker-font-size" data-list-item-id="e927b740f5f023abc17e13384a5dbf3d6">When time+inactivity are combined:&nbsp; During inactivity, dims to 10%. When active, brightness is set to LightIntensity value modified by the time-based dimming factor. &nbsp;</li><li class="ck-list-marker-font-size" data-list-item-id="ee4aa8082b7ace59d9ae9812f3c6086fe">Activity for Autodim is either scanning NFC or plugging in/unplugging cable &nbsp;</li><li class="ck-list-marker-font-size" data-list-item-id="eb00fd2e93a9dececa4fff45ad52ffbc5">Configuring Autodim through backoffice allows comma separated list of options, which means you can configure Autodim to work based on time, inactivity concurrently</li></ul>&nbsp;Please note:<ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size" data-list-item-id="ef8bd49cbc990a15e2c6414443d2b6e00">For AHP, the AutoDim function will be available from firmware 2.3.0 and higher. &nbsp;</li><li class="ck-list-marker-font-size" data-list-item-id="eeef843a072970d3ebe5028cc68d08c91">This function will be available on the Eve Single Plus and Eve Double Plus and Twin 5 Plus chargers. &nbsp;</li><li class="ck-list-marker-font-size" data-list-item-id="e6b7f9a5b97def55c39612d2110638f0b">AutoDim (intensity of the LEDs/display after interaction is automatically dimmed based on dusk and dawn. After 60 seconds of no interaction with the charging station the LEDs/display will dim). &nbsp;</li><li class="ck-list-marker-font-size" data-list-item-id="ec9e2cad4bde0db78f5fadd41452f7e19">AutoDim can now be configured via the back-office. Back-office keys Longitude and Latitude only has an effect when AutoDim is enabled via the backoffice or ASI. &nbsp;</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e7175fb4cae5d0cbfc19d8479cb71416a">This AutoDim function is based on sunrise/sunset – so dimming will be inline with the time of day. &nbsp;</li></ul><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI, Helvetica Neue, sans-serif; font-size: 12px" data-wrapper="true" dir="ltr"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1080">&nbsp;</div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">This article explains error code 115</div><div class="stickystyles-wrapper-insert" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">Applicable platform:</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">This error code can be found on chargers using the below platform(s):</div><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e22d860ff06c55e0e9f6db4a2439f0561"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">AHP (Alfen Hardware Platform) ≥ Firmware version 2.5.0</div></li></ul></div><div class="stickystyles-wrapper-insert" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><div data-wrapper="true">Error code 1xx | Error In Installation</div><div data-wrapper="true"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Error codes starting with '1' indicate that the most likely cause for the error is related to an issue inside the charger. &nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0" data-wrapper="true">Error code: 115 &nbsp;<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1" data-wrapper="true">Error message on display:<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><img class="image_resized" style="height: auto; max-width: 100%; width: 47px" src="/api/data/v9.0/msdyn_knowledgearticleimages(42942e2e-3f3e-f111-88b4-002248823c3f)/msdyn_blobfile/$value" width="47" height="45" data-msdynid="___42942e2e-3f3e-f111-88b4-002248823c3f___" data-msdyntype="data:image/png;base64"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Not able to charge. <span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Please check installation or call for support.<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17">Possible Cause:<p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75em 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="188" data-local-id="3c4745e5-b8cf-4e18-9647-9ede800fe0d5">No or lost Alfbus communication between Smart Control Board (SCB) and Socket Board (SB)<ul class="ak-ul" style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(41, 42, 46, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0; margin-right: 0; margin-top: 10px; orphans: 2; padding: 0 0 0 24px; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-local-id="7b4bc5a43a91" data-indent-level="1"><li class="ck-list-marker-font-family" data-list-item-id="e977c40629c3eccaa049a8229ec78e7e1">Defective Alfbus cable</li><li class="ck-list-marker-font-family" style="margin-top: 4px" data-list-item-id="ee5376b7cad00c1b6bba81849ec01a602">Missing firmware</li><li class="ck-list-marker-font-family" style="margin-top: 4px" data-list-item-id="e63b7ea6b850e67f3e08f3c5d4350f759">SB bootloop&nbsp;</li></ul><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-wrapper="true" data-renderer-start-pos="1">Possible solutions:<ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e251acc890028e415b1c925f01b6c3e8e">Contact your charge point operator</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eaa022526701febeaa33e92599767e671">Check Alfbus cable between SCB and SB, replace if defective</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e42296169d69cc0d266f0f84bca448779">Check SB LED:<ul style="margin-top: 0; margin-bottom: 0"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e1e956f1979b1964282ad2ecab633ad8c">1s blink: Normal operation</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0280ed45dff2bb256d54d6d9fc649d22">Other interval: Bootloop → Flash new firmware</li><li class="ck-list-marker-font-family" data-list-item-id="e76fcd7bd1a13cff37fd26514f9435984">No LED activity: No firmware → Flash firmware Perform complete firmware update if versions are incompatibleontact your charge point operator.&nbsp;&nbsp;</li></ul></li></ul><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225">OCPP Statusnotification: Info field: Info field: Unable to communicate with Socket board OCPP 1.6: OtherError<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="321">&nbsp;<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="323">Suggestions:</div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">To enhance delivery reliability and maintain competitive pricing, we are introducing a second supplier for the internal energy meters used in our V2G-ready Twin 5 Plus chargers. Historically, only one supplier (Lovato) provided these components. Starting from production week 22, 2025, Twin 5 Plus chargers (article number&nbsp;9344527xx) will be equipped with energy meters from either&nbsp;Lovato&nbsp;or&nbsp;Eastron. This change does not affect firmware requirements and does not require any action from customers or partners.&nbsp;&nbsp;Key Details:<ul style="margin-top: 1em; font-size: 12px; margin-bottom: 11px"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 11px" data-list-item-id="e09f0910d1c29d2be57dcb062d2df8995">Product:&nbsp;Twin 5 Plus (Article number: 9344527xx)</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 11px" data-list-item-id="e2cd88853c6bba0f063d0d402e5b7e989">Change Effective:&nbsp;Units produced from&nbsp;Week 22, 2025</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 11px" data-list-item-id="e1e481022763871b66524a60889bfa1cd">Hardware Update:&nbsp;Internal energy meters may now be from&nbsp;Lovato&nbsp;or&nbsp;Eastron</li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 11px" data-list-item-id="e677cdc38e02536dfef2b0673dfa93d34">Firmware Impact:&nbsp;No firmware update required</li></ul>&nbsp;Frequently Asked Questions1. What energy meter suppliers are used in the Twin 5 Plus?Lovato and Eastron are the energy meter suppliers used in the Twin 5 Plus.&nbsp;2. When does the second supplier change take effect?The change takes effect from production week 22, 2025.&nbsp;3. Does the new energy meter require a firmware update?No, there is no firmware update required.&nbsp;4. Which article numbers are affected by the supplier change?Article number 9344527xx (Twin 5 Plus models) is affected.&nbsp;5. Why was Eastron added as a second supplier?To improve delivery reliability and secure completitive pricing.&nbsp;6. Are there any functional differences between Lovato and Eastron meters?There are no functional differences.&nbsp;7. Will existing orders be affected by the supplier change?Yes, all Twin 5 Plus chargers with article number 9344527xx will be shipped with either Lovato or Eastron meters from week 22, 2025 onwards.&nbsp;8. How do I know which energy meter is used in my order of Twin 5 Plus?This is noticeable in two aspects: visually, a different brand is shown (Lovato vs. Eastron, as indicated on the product), and also in the product BOM, which is scanned during production (as-built).&nbsp;</div>

Knowledge articles about installation related to specific charging stations.

Charging stations

Knowledge articles about installing the Twin 5 Plus charging station.

Twin 5 Plus

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">This article explains error code 114</div><div class="stickystyles-wrapper-insert" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">Applicable platform:</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">This error code can be found on chargers using the below platform(s):</div><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e51a86b208c2fb8105519e0c62756440d"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">AHP (Alfen Hardware Platform) ≥ Firmware version 2.5.0</div></li></ul></div><div class="stickystyles-wrapper-insert" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><div data-wrapper="true">Error code 1xx | Error In Installation</div><div data-wrapper="true"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Error codes starting with '1' indicate that the most likely cause for the error is related to an issue inside the charger. &nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0" data-wrapper="true">Error code: 114 &nbsp;<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1" data-wrapper="true">Error message on display:<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17">&nbsp;<img class="image_resized" style="height: auto; max-width: 100%; width: 86px" src="/api/data/v9.0/msdyn_knowledgearticleimages(0cbac085-3e3e-f111-88b4-002248823c3f)/msdyn_blobfile/$value" width="86" height="68" data-msdynid="___0cbac085-3e3e-f111-88b4-002248823c3f___" data-msdyntype="data:image/png;base64"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17">Not able to charge<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17">Possible Cause:<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102">&nbsp;No or lost Alfbus communication between Smart Control Board (SCB) and Auxiliary Board (AB).<ul class="ak-ul" style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(41, 42, 46, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0; margin-right: 0; margin-top: 10px; orphans: 2; padding: 0 0 0 24px; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-local-id="8bb2fb88ac55" data-indent-level="1"><li data-list-item-id="eeeca554a86ac240fd0eba90f19a50109">Defective Alfbus cable</li><li style="margin-top: 4px" data-list-item-id="e7ae3bed3ada566097228bc78b7b75c58">Missing firmware</li><li style="margin-top: 4px" data-list-item-id="e2e6f523d0b0752b927297357b9880a3d">Auxiliary Board bootloop</li></ul><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-wrapper="true" data-renderer-start-pos="1">Possible solutions: Contact your charge point operator.&nbsp;<ul class="ak-ul" style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(41, 42, 46, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0; margin-right: 0; margin-top: 10px; orphans: 2; padding: 0 0 0 24px; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-local-id="8bb2fb88ac55" data-indent-level="1"><li data-list-item-id="e3129bcde88df00ecf3a4e610a6e0aa17"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225">Check Alfbus cable between SCB and AB, replace if defective</li><li style="margin-top: 4px" data-list-item-id="e9255c792e887dd1c32027d0a96ea5ed6">Check AB LED:<ul class="ak-ul" style="margin-bottom: 0; margin-right: 0; margin-top: 4px; padding: 0 0 0 24px" data-indent-level="2" data-local-id="d23952b15360"><li data-list-item-id="eeead1a57bcf50c886d06cc4a140c099c">1s blink: Normal operation</li><li style="margin-top: 4px" data-list-item-id="ecc1697ef29c79a2dba11e06d6789eb98">Other interval: Bootloop → Flash firmware</li><li style="margin-top: 4px" data-list-item-id="e2b60c5f68d625eacf76cc0760d4b4e60">No LED activity: Flash firmware Perform complete firmware update if versions are incompatible</li></ul></li></ul><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225">OCPP Statusnotification: Info field: <span style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); font-family: &quot;Atlassian Sans&quot;, ui-sans-serif, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Info field: Unable to communicate with Auxiliary board OCPP 1.6: OtherError<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="321">&nbsp;<p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="323">Suggestions:</div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">This page provides information on Firmware version 2.3.0</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">Version: 2.3.0</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true">Release date: 12-12-2025 &nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true">Platform:</div>AHP (Alfen Hardware Platform):<ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8a497f9ed58e90ab2b799bea731c3526">Twin4 V2G</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e64b5b27708950147b3dad7b5521cfd88">Twin5</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6c6c9e5ff4b0913aef8176ea1f032232">Twin5 Plus</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e459f45c3e87f440455de371cb6905ba3">Eve Single Plus</li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eb0bfad2c34c892df0bf7eb1fbac1480e">Eve Double Plus</li></ul>&nbsp;The firmware file has the extension *.tfw</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">Introduction:</div>Firmware release 2.3.0 is a release that incorporates a number of general improvements, stability improvements, bug fixes and some main features. The main new features are:<ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e5994125445cf08cfd83d45bf98652ae4">Eve Single Plus support;</li><li data-list-item-id="e360d5f862fd97ff9e57eab0b1f69f583">Eve Double Plus support;</li><li data-list-item-id="e682490e351f8f6edc9abad3b8319caad">Cross platform SCN support. &nbsp;</li></ul>Please note that 2.2.0 was an internal validation release for our Eve Single Plus and Eve Double Plus products and therefore not distributed.&nbsp; All new features, bugfixes and improvements of firmware 2.2.0 are also listed in this release note. &nbsp;Eve Single Plus and Eve Double Plus supportWith the introduction of the Eve Single Plus and Eve Double Plus, the firmware is supporting specific functionalities for these products such as 3.5” display support, Eichrecht implementation, fixed cable support, and 6mA RDC-DD functionality. Firmware file size reduction The image file size for the firmware update is reduced from ~75Mb to ~41Mb, reducing the download time&nbsp;and data costs up to 45%.&nbsp;&nbsp;<div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr">Cross platform SCN support</div><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr">All the Plus products can communicate cross generation with Twin 4XL, Pro- and S-line products in a Smart Charging Network. It is now possible to extend an existing Smart Charging Network with Alfen products, which are compatible with the newest generation Plus models from NG-FW6.6 and AHP-FW2.3 onwards.</div><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr">&nbsp;</div>Bug fixes<ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e700d2f7162ba4c2c5707bded3c131331">Fixed an issue where a tag was not recognized as the tag belonging to a reservation.</li><li data-list-item-id="eb7aa387cd23cd901c447dea47bab3d97">Fixed the modbus RTU time delay issues.</li><li data-list-item-id="ebdcfb9ec3576cf21edce0c7e462cb89f">Fixed multiple authorization issues related to RFID and socket available for charging.</li><li data-list-item-id="efca7d22b75e57796dd6b6889078a8dd8">Fixed French translation errors.</li><li data-list-item-id="e6825613501c99b891c391f4af50e82dd">Fixed an issue where the charge bar showed erratic behaviour and incorrect data when switching between charging sessions or restarting a charging session.</li><li data-list-item-id="e108d2051ea4408ecc38aff7a0ab001f9">Fixed incorrect “temperature low” error code.</li><li data-list-item-id="ea9b65052cd93c833d3a761f2e8716eb9">Fixed an issue where Standard load balancing was disabled while the station max current was lower than the sum of the combined socket max currents without logging an error.</li><li data-list-item-id="e4fe50584689db85dd4d87e3b5387e47e">Fixed limit in charging plan of a RemoteStartTransaction not being correctly applied to the specified connector id.</li><li data-list-item-id="e0b8e14a42f58d221f27d7626ee3240d4">Fixed an issue where a time update with +10 seconds or more could pause a charging session for a couple of seconds then resume when Standard load balancing is enabled.</li><li data-list-item-id="ebdde3be4c031e3f400d5c71b3fcea96e">Fixed an issue that prevented the 104 Internal Voltage error from being reported.</li><li data-list-item-id="e6d38c5b601cde7e52ae8485a84ec0cc1">Fixed an issue where the charging plan start time was not being taken into account when selecting the first entry of the plan to be used. This causes the first entry of the plan to always be used, leading to incorrect applied limits.</li><li data-list-item-id="e6df6978afe773fe109ef046bfaaa96df">Fixed an issue where a stop transaction in a socket error state could be triggered without a corresponding start transaction.</li><li data-list-item-id="ee1095b9742dca2963bc52aa78b32be09">Fixed an issue where, when using charging profiles, the current offered could be incorrect.</li><li data-list-item-id="e82422debcf74d9e01e411fd5a2063e6a">Fixed an issue with back office presets working slower than expected.</li><li data-list-item-id="ecbc649a96675dfbf46735c2ce52fecc2">Fixed an issue with some EV models were connecting the cable first before presenting the tag may result in charging not being possible upon establishing ISO15118 communication.</li><li data-list-item-id="ed54986bd34a454fd89071ec0b05329ed">Fixed an issue where OCPP1.6 stopTransactionMessage was not sent when a charging session got stopped by EV while using ISO15118 communication.</li><li data-list-item-id="e5c004fbccf5a883c965f37d5a55492fa">Fixed an issue where station, which is configured for stopping the transaction and unlocking the cable when EV is disconnected, could remain in authorised state when tag was swiped after a transaction was ended by unplugging the EV on a station. &nbsp;</li></ul>&nbsp;Improvements<ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e8e16aca0fdbb69f13a828300ec9a562d">Improvements on error code implementations and information to user and CPMS.</li><li data-list-item-id="ed2d539f23f96f5c8bb6073312aed44a8">Autocharge detection and exclusion list improvements.</li><li data-list-item-id="e1b89c9154fbd50cca7002dd3cf6bda6b">Increased whitelist / authorization-cache database size to 1200 tokens.</li><li data-list-item-id="e6f6c963d2b469024c12a2e8124949df8">Increased transaction database size to at least 1500 transactions.</li><li data-list-item-id="e3d26320c8b9b5e05e6f57d51d47b7077">OCPP 1.6 status notification improved on over-voltage.</li><li data-list-item-id="ea145b7b687c123c3837ca81e09f0047b">Changed the LED UI behaviour when a cable is not removed from the socket for more than 5 minutes after a charging session to blink red.</li><li data-list-item-id="e000e76cd187c401586545950fa9504f2">Display shows more information on used authorization method and outcome of authorization.</li><li data-list-item-id="eb67a0778e6f3d1492533c2ba72db4dc7">EV Contract certificates can now be installed via the EVSE (OCPP 2.0.1 – M1 use case).</li><li data-list-item-id="e03e5af5fafbbf10ec38416bccf03fca6">Added small progress bar to display the progress of steps prior to charging.</li><li data-list-item-id="eea59cf05f177c1302cda231b55be7acf">NFC LED showing a heartbeat for Eve Single Plus and Eve Double Plus, green when tag is approved and red blinking when invalid. NFC LED will be off when reader is not available. NFC LED will flash during boot to indicate power on.</li><li data-list-item-id="e96f1f341e09cd4b4eedbba2820e698b9">Improved logging and diagnostics on parsing, password errors, backoffice communication, charging session manager, configuration manager, firmware update manager, and mobile connectivity signal strength.</li><li data-list-item-id="ece8a2a245085262ccd0d9a40e0e1a6b0">Prevent future SecurityEventNotification spam on OCPP1.6 and OCPP2.0.1.</li><li data-list-item-id="e49288dfcb2ecf02b00b9c44b430ace18">LightIntensity and AutoDim is now configurable over OCPP 2.0.1 and can be set based on time, activity or QR and will be set to 80% brightness as standard (changeable over OCPP and with Alfen Service Installer).</li><li data-list-item-id="ef081a26b6e92b3bf725dac3d31968bf1">Reduced firmware update time.</li><li data-list-item-id="ee666ace9988cf007b24bca50725b2b56">Logo sizing is improved, together with shown QR codes.</li><li data-list-item-id="ed455bf98b632d95f7d4c883f04c6504a">Updated charge bar layout to match rest of UI.</li><li data-list-item-id="ebbb468706f6782fa6f2e8f640275dc92">Improve system time recovery in case hardware clock has lost the time, for example if the charger was powered down for too long.</li><li data-list-item-id="e11d3a0b06a5a2dcd6721a3302284cac7">Lock motor error detection during boot added with error code 211.</li><li data-list-item-id="ead6ea03d2912a89f534e48874926da76">Improved handling of IPv6 addresses for FirmwareUpdate and GetDiagnostics requests via the back office.</li><li data-list-item-id="e6e1aa14f59f83907a23ed39fc2af97d8">Cyber security improvements.</li><li data-list-item-id="eb58156a9bd604537e51af35b36816fa5">Improve readability of charging station diagnostics logging by eliminating corner case where specific SCN related log lines got repeated.</li></ul>&nbsp;Remarks:&nbsp;&nbsp;</div></div>

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