This articles helps to obtain information on a delivery

Delivery

Where can I request the proof of delivery?

This article provides information on issues with deliveries.

My delivery is incomplete and/or damaged, who should I contact?

This page helps to inform how a spare part that was purchased can be returned in case of a defect.

Return Process for Spare Parts Under Warranty

This article describes how information on the delivery time for orders can be found.

What is the delivery time of my order?

Describes how information on the delivery can be requested.

Where can I find the track and trace code of my shipment?

This article informs on how the status of an order can be obtained.

What is the status of my order?

Knowledge articles to assist users of Alfen chargers

Consumer

Knowledge articles about connectivity topics

Connectivity

Knowledge articles about the configuration topic.

Configuration

Knowledge articles about commissioning a charging station after installation.

Commissioning

Knowledge articles about firmware and firmware updates.

Firmware

Knowledge articles about installation related to specific charging stations.

Charging stations

Knowledge articles about installing the Twin 5 Plus charging station.

Twin 5 Plus

Service

Knowledge articles about spare part kits.
You can also find spare part via the product-pages.  Click 'Products' from the main-menu and open the 'Spare Parts' section.

Spare Parts

Knowledge articles about the Backoffice topic.

Backoffice

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

Here you can find the manuals in all available languages.

Manuals

Knowledge articles about the password security in our charging stations.

Password Security

Firmware updates and related information for chargers using the AHP-Platform

Firmware AHP-Platform

Firmware updates and related information for chargers using the NG-Platform

Firmware NG-Platform

Orientation & Quotation

Installation

Knowledge articles about electrical installation.

Electrical installation

Knowledge articles about the support portal

Support portal

Get support

Knowdledge articles on Transfer management

Transfer of management charging station(s)

Order Fulfillment

Everything on software that can be used configure and use Alfen chargers

Alfen Software & Tools

Explanation on the Error Codes your charger may show

Error Codes

Everything related to the ACE Service Installer software tool

ACE Service Installer

information on Alfen's Single socket chargers intended for private locations

Eve Single Plus

information on Alfen's double socket chargers intended for commercial locations

Eve Double Plus

All information on the Alfen Eve Install App

Eve Install App

Everything related to the Alfen Eve Connect app

Eve Connect app

Everything related to Alfen's Eve Control Back office

Eve Control

ICU Connect is Alfen's first backoffice. To be replaced by Eve Control end 2026

ICU Connect

The MyEve app is no longer maintened and can only be used on NG-chargers. It will be succeeded by Eve Install