When you have placed an order with us, you will receive the Track and Trace code by email once your order is shipped from our warehouse.
To track the status of a shipment, you have 2 options:
Check the status via the Alfen Webshop
Here are the steps to find the information:
With valid credentials, visit the Alfen Webshop
Click the ‘orders in progress’ tile
A list with known orders opens on the screen.
Locate the order you want to check the status of the shipment from and click it.
The order opens on the right-end of the screen
When shipped from Alfen, you will see a link to check the Track and trace status.
Alternatively or in case you are not able to find the information, please feel free to reach out to us and raise the question via our support portal
Request information via the Alfen support portal
You can request for information on the status via the form on the Alfen support portal.
Please mention the order number related.