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Knowledge Base
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Videos

Tutorial videos for installation and replacements.

Products

Twin 5 Plus

Twin 5 Plus

Elevate charging with the Alfen Twin 5 Plus

Check it on Alfen Website

ACE Service Installer

How can I change the logo on the display of my charger locally?

Backoffice

Changing the Backoffice of a charger on the AHP-Platform

How can I change the logo on the display of the charging station remotely?

Charging stations

Component Subframe and Electrical Layout – Twin 5 Plus 25D60

Introduction of second supplier for Twin 5 Plus energy meters

Configuration

Changing the Backoffice of a charger on the AHP-Platform

How can I change the logo on the display of the charging station remotely?

How can I change the logo on the display of my charger locally?

SCN Cross Platform Compatibility

How to change the brightness of the display on an AHP-Charger

Consumer

Does my charger have a MID meter?

Electrical installation

How much energy does a charging station consume in standby mode?

Connecting the Alfen Twin 5 to a Grid Without Neutral in Belgium

Error Codes

What does Error code 215 mean?

What does Error code 115 mean?

What does Error code 114 mean?

Firmware AHP-Platform

AHP-Firmware version 2.0.0

Release notes - Firmware updates Alfen Hardware Platform (AHP)

AHP-Firmware version 2.4.0

AHP-Firmware version 2.1.0

AHP-Firmware version 2.3.0

Service

RCD tripping range for Alfen Twin Chargers

Spare Parts

Cable Set GSM Antenna Twin 5 Plus

Fuse CH10x38 gG 20A/400V

T2 socket Eve Double

Cable RCCB kWh Twin AHP

Actuator T2 Socket Lock

Troubleshooting

What does Error code 215 mean?

What is Anti-Tamper Detection (AHP-Platform)?

SCN Cross Platform Compatibility

What does Error code 115 mean?

What does Error code 114 mean?

Twin 5 Plus

Introduction of second supplier for Twin 5 Plus energy meters