NG-Firmware version 7.1.0

3D models Alfen charging stations

T2 socket Eve Double

Residual Current Circuit Breaker RCCB

Information on NG-Firmware version 4.15.6

NG-Firmware version 4.15.6

This page provides information on Firmware version 5.6.1

NG Firmware version 5.6.1

Actuator T2 Socket Lock

Anti Theft Bolt Eve Double

Cable to Power NG920

Switch Disconnector 4P 80A

Cable for kWh modbus NG920

NG-Firmware version 7.0.5

Eve Double Front Seal

This article provides information on the different firmware versions for chargers using the NG-Platform

Release notes - Firmware updates NG-Platform (NG-910 / NG-920)

Energy Meter

Power Entry

Cable RCCB kWh Twin

This article explains how a personized logo can be uploaded to the charger.

How can I change the logo on the display of the charging station remotely?

Here you can find the standby currents for Alfen chargers

How much energy does a charging station consume in standby mode?

NG-Firmware version 4.12

This article inform on firmware version 7.4.0 for the NG-Platform

NG-Firmware version 7.4.0

Does my charger have a MID meter?

This article inform on firmware version 7.4.5 for the NG-Platform

NG-Firmware version 7.4.5

Cable IVU-CTL

This page provides information on Firmware version 4.15.7

NG-Firmware version 4.15.7

RCCB B 4P 30mA 63A

Fuse link for payment terminal

RFID NFC Reader

Powerboard Eve Double Pro-line

This article informs on firmware version 7.4.2 for the NG-Platform

NG-Firmware version 7.4.2

This article explains the ways to add a charge pass to a charger that uses Alfens NG-Platform

How to add an additional charge card to the charging station that uses the NG-Platform

ERE-certificates: Earn money when charging at home (Netherlands only)

Step-by-step guide to configure Active Load Balancing (ALB) via the MyEve app

How to configure Active Load Balancing (ALB) via the MyEve app

Blocks Cover for Eve Double

GSM Antenne

Residual Current Circuit Breaker B 30mA 40A

This instruction informs how to locally change the logo on the display of the charger.

How can I change the logo on the display of my charger locally?

SCN Cross Platform Compatibility

Display Eve Double

This article informs on firmware version 7.4.4 for the NG-Platform

NG-Firmware version 7.4.4

Flat cable 6mA detection-NG920

Flat cable NFC/Display

This article describes the difference between encryption key A and B on charger with the NG-platform.

What is the difference between firmware files with encryption key A or B?

This page describes the Anti-Tamper feature.

What is Anti-Tamper Detection (NG-Platform)?

NG-Firmware version 5.6.0

Flat cable for NFC reader

Display Cover Eve Double

Subframe Shutter Eve Double

NG-Firmware version 7.1.3

Payment Terminal

Control board Eve Double

Socket Seal for Eve Double

Mini Fuse 5x20 FF 4A/250V

Switch Disconnector 8P 40A

This step-by-step guide will help you to program a new Control Board that is installed in a charger using the NG-Platform

Configuring a new Control Board (NG)

Subframe seal Double front

UTP Cable CAT6a 0,3m

Cover for NG920

Information on NG-Firmware version 6.6.2-4396-BL-upgrade

NG-Firmware version 6.6.2-4396-BL-upgrade

This page provides information on Firmware version 7.3.0

NG-Firmware version 7.3.0

Bolts internal m4x8 nickel

NG-Firmware version 7.2.0

NG-Firmware version 7.1.6

4G Upgrade Kit NG920

Eve Double Pro-line - Installation and User manual

Eve Single & Eve Double Payment terminal - Accessory Integration Guide

Eve Single & Eve Double Payment Terminal - Accessory Installation Guide

Eve Double Pole - Accessory Manual

Eve Double Duo Pole - Accessory Manual

Eve Single & Eve Double & Twin concrete base - Accessory manual

Eve Single & Double Metal Base - Accessory Manual

Eve Double Cover wall-mount Pole - Accessory Manual

Eve Double Cover Pole - Accessory Manual

https://alfen.api.crm4.dynamics.com/api/data/v9.2/$metadata#alf_knowledgewebsiteproducts(alf_knowledgewebsiteproductid,alf_title,alf_article_number)/$entity

Eve Double Pro-line

la portabandiera delle soluzioni intelligenti Alfen

Alfens Flaggschiff für intelligente Lösungen

La solution intelligente emblématique d'Alfen

Een dubbel oplaadpunt met geavanceerde slimme functies voor drukbezochte locaties

el buque insignia de Alfen para soluciones inteligentes

https://alfen.api.crm4.dynamics.com/api/data/v9.2/$metadata#knowledgearticles(knowledgearticle_category(categoryid,categorynumber,title,description))/$entity

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 7.1.0</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.1.0</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">08-01-2025</span></span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e7af33244ca9bfe28e04a6ce631e57c80"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ec596506982535c1d501b4d9241ab7232"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e90c7384c766ccda6db5d907d986b4248"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="efed46d4b1d5b9d561f1c9b2841c3d1ae"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.1</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><ul style="margin-bottom: 1em; margin-top: 1em" dir="ltr"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e12323a782bd26038aec00a1ec9d508c9"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wireless Commissioning</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="ed44a3e220f695bc87131717100986781"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wireless LAN support</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="ed08628c2e1f7511d89f4b4a13279fd6d"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Using EVE Connect without a password (End user access)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e6c5a79ecbfb01b63886ab5b521d1841d"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Support for the improved installer app: MyEve 2.03</span></p></li></ul><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><ul style="margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-color ck-list-marker-font-family" data-wrapper="true" data-list-item-id="e1bde89e246d9202ab03512e123073cc0"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif">ACE Service Installer 3.7.0 or higher is needed</span></p></li><li data-wrapper="true" data-list-item-id="e82ca2e7b58f797f7fbac6e4ed489e1a6"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif">The Wireless features are available on Eve Single S-line and Eve Single Pro-line produced March 2023 or later. The production date can be found on the type label on the bottom of the charging station.</span><br>&nbsp;</p></li></ul></div></div></div>

Firmware NG-Platform

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0" dir="ltr"><span style="color: rgba(81, 167, 249, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Do you have 3D models of Alfen chargers available?</strong></span></p><p style="margin: 1em 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">3D models of the Eve Single S-line, Eve Single Pro-line, and Eve Double Pro-line are available for use by real estate project developers, system integrators, or installers in their Building Information Management (BIM) tools. Our customers can also utilize these models for promotional activities.</span></p><p style="margin: 1em 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The real estate sector is progressively adopting the creation of digital twins for buildings through Building Information Management (BIM) tools, incorporating 3D models of projects before development begins. With EV chargers becoming a standard facility at business locations, there is a growing necessity to integrate EV chargers into 3D BIM models. Additionally, 3D models are increasingly employed for promotional activities on websites and social media.</span></p><p style="margin: 1em 0" dir="ltr"><img class="image_resized" style="height: auto; max-width: 100%; width: 750px" src="/api/data/v9.0/msdyn_knowledgearticleimages(bca8865d-9a2c-ef11-840b-6045bd907de3)/msdyn_blobfile/$value" alt="" width="750" height="625" align="none" data-msdynid="___bca8865d-9a2c-ef11-840b-6045bd907de3___" data-msdyntype="data:image/jpeg;base64"></p><p style="margin: 1em 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">There are models available for either socket and cable variants. Also, there are models for application on a wall and models including a pole.</span></p><p style="margin: 1em 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The 3D models can be downloaded here:</span></p><figure class="table" style="height: auto; margin: 1em 0; width: 755.222px"><table style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px solid rgba(191, 191, 191, 1); overflow: hidden; width: 100%" border="1"><thead><tr><th style="vertical-align: middle; text-align: left; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Product</span></th><th style="vertical-align: middle; text-align: left; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket/Cable</span></th><th style="vertical-align: middle; text-align: left; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Mounting</span></th><th style="vertical-align: middle; text-align: left; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">File</span></th></tr></thead><tbody><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wall</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460003-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Pole</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460003pole-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Cable</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wall</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460007-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Cable</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Pole</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460007pole-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wall</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460503-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Pole</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460503pole-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Cable</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wall</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460507-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Cable</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Pole</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460507pole-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wall</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904461001-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Pole</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904461001pole-mck_asm.stp</span></td></tr></tbody></table></figure><p style="margin: 1em 0" dir="ltr">&nbsp;</p><p style="margin: 1em 0" dir="ltr"><span style="color: rgba(81, 167, 249, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><strong>What is a .STP file?</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The .stp file format stands for Standard for the Exchange of Product model data. It's a widely used file format for 3D models, especially in the realm of computer-aided design (CAD). .stp files contain information about the geometric and topological data of a 3D model, making it easy to share and exchange such data between different CAD software. The format is standardized by ISO (International Organization for Standardization) to ensure compatibility across various design and engineering applications.</span></p></div>

Orientation & Quotation

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 11pt"><h1 class="title" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.75rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 2rem; margin: 0; text-align: left; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" title="T2 socket Eve Double" data-ui-content="T2 socket Eve Double" data-ui-id="page-title" data-v-fe28d607="" dir="ltr">&nbsp;</h1><blockquote style="border: none"><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote><div style="font-family: &quot;Segoe UI&quot;; font-size: 11pt"><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="SPK-T2-socket-Eve-Double-803873847" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">SPK T2 socket Eve Double 803873847</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><p style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; margin: 0 0 1rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-9f7b400c="" data-v-97f42bc7=""><span style="font-size: 1rem"><span class="text_node" style="display: inline; line-height: 1.375rem" data-v-97f42bc7="" data-v-eb79c009="">This set is for replacing the socket for an Eve Double.</span></span></p><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Contents-of-the-kit,-updated-per-February-5,-2024" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit, updated per February 5, 2024</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><p style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; margin: 0 0 1rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-9f7b400c="" data-v-97f42bc7=""><span style="font-size: 1rem"><span class="text_node" style="display: inline; line-height: 1.375rem" data-v-97f42bc7="" data-v-eb79c009="">The updated kit has a new component: 079958055-ICU Flange Locknut M4 for use in Twin</span></span></p><p style="margin: 0">&nbsp;</p></div><figure class="table" style="height: auto; margin: 1em 0; width: 35.62%"><table class="ck-table-resized" style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px solid rgba(191, 191, 191, 1); overflow: hidden; width: 100%" border="1"><colgroup><col style="width: 24.73%"><col style="width: 56.2%"><col style="width: 19.07%"></colgroup><thead><tr><th style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 8px">Part number</th><th style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 8px">Description</th><th style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 8px">Quantity</th></tr></thead><tbody><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">107386167-ICU</td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">T2 socket 3p+n+pe 32A 400V</td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">1</td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">062309048-ICU</td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">Bck. Schroef M4x10 (only for use in Eve Double)</td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">3</td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">803866374-ICU</td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">Socket seal Eve Double</td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">1</td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">803882110-ICU</td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">Socket seal Twin</td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">1</td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">079958055-ICU</td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">Flange Locknut M4 (for use in Twin)</td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: 0.4em">3</td></tr></tbody></table></figure><p style="margin: 0" dir="ltr">&nbsp;</p><p style="margin: 0" dir="ltr">&nbsp;</p><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 1047px"><img style="display: block; height: auto; max-width: 100%; width: 1047px" src="/api/data/v9.0/msdyn_knowledgearticleimages(88c2b2b1-b555-f111-bec7-002248823d81)/msdyn_blobfile/$value" width="1047" height="785" data-msdynid="___88c2b2b1-b555-f111-bec7-002248823d81___" data-msdyntype="data:image/jpeg;base64"></figure><p style="margin: 0" dir="ltr">&nbsp;</p></div>

Knowledge articles about spare part kits.
You can also find spare part via the product-pages.  Click 'Products' from the main-menu and open the 'Spare Parts' section.

Spare Parts

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 4.15.6</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">4.15.6</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">13-10-2021</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e72e33da734ea252652907257bd0126c8"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ecb2e1fc2af1a67d857220fa1f75a504c"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e38b601ae75ae523244d0753844f37d03"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="efeb435b17b2b216ffe820cf216aa3f3f"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8636f694d11b9a5ba11e255cedf8496e"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 4.15.6 is a hotfix release that incorporates a single bug fix for chargers on firmware 4.15.4 that can not install newer firmware versions.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In case updating a charger from firmware version 4.15.4 to a higher version fails, please first install this version 4.15.6 and after successful installation proceed with </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">the next firmware version in the advised update path</span></a><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">.</span><br>&nbsp;</div></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>Firmware version 5.6.1</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 5.6.1</span><br><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Additional Info:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This firmware version replaces earlier version 5.6.0 as an intermediate version to update from outdated versions.</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version / Release date / Expiration date</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 10pt">(Release date: date when published, Expiration date: date after which the firmware can no longer be installed from the backoffice when charger is using secure connection)</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">5.6.1-4381 / 04-12-2025 / 21-07-2026</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">5.6.1-4414 / 28-07-2026 / 04-02-2027</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">04-12-2025</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e71ba2febbf6fca140a572cd29cd83166"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8d2af16febba73ac7fc5cec24d93d3d2"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e2f859639bc2673bd1c9bb13d0b821462"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ec80630c2f174b0bf43503daec1fdb08e"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true">&nbsp;</div></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="header_top" data-v-fe28d607=""><div class="title_container" data-v-fe28d607=""><h1 class="title" data-ui-content="Actuator T2 Socket Lock" data-ui-id="page-title" data-v-fe28d607="" title="Actuator T2 Socket Lock">Actuator T2 Socket Lock</h1></div></div></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="rw_adf_document page" data-v-b898688c=""><div class="content document_adf_content" data-v-b898688c="" data-v-9f7b400c=""><div class="p-panel p-component refined-panel macro-component-node macro-panel-component" data-pc-section="root" data-pc-name="panel" data-ui-id="panel-macro" data-p="" data-v-9f7b400c="" data-v-a61c65b5="" data-v-6214239b=""><div class="p-panel-content-container" data-pc-section="contentcontainer" id="pv_id_7_8_0_content"><div class="p-panel-content" data-pc-section="content"><div class="panel-macro-content-container" data-v-6214239b=""><div class="panel-macro-content" data-v-6214239b="" data-v-6fc7536b=""><div class="panel-content-container" data-v-6fc7536b=""><blockquote style="border: none"><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote></div></div></div></div></div></div><h2 class="rw_heading" data-v-9f7b400c="" data-v-e46a684f="" id="SPK-Actuator-T2-socket-lock-803873810"><span class="text_node" data-v-e46a684f="" data-v-eb79c009="">SPK Actuator T2 socket lock 803873810-ICU</span></h2><p style="margin: 0" data-v-9f7b400c="" data-v-97f42bc7=""><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">With this kit, you can replace the actuator mounted on the socket. It serves to lock the cable.</span></p><div class="p-panel p-component refined-panel macro-component-node macro-panel-component" data-pc-section="root" data-pc-name="panel" data-ui-id="panel-macro" data-p="" data-v-9f7b400c="" data-v-a61c65b5="" data-v-6214239b=""><div class="p-panel-content-container" data-pc-section="contentcontainer" id="pv_id_7_11_0_content"><div class="p-panel-content" data-pc-section="content"><div class="panel-macro-content-container" data-v-6214239b=""><div class="content-icon" data-v-6214239b="">&nbsp;</div><div class="panel-macro-content" data-v-6214239b="" data-v-6fc7536b=""><div class="panel-content-container" data-v-6fc7536b=""><blockquote style="border: none"><p class="macro-component-content" style="margin: 0" data-v-a61c65b5="" data-v-97f42bc7=""><span class="text_node" data-v-97f42bc7="" data-v-eb79c009=""><strong>EU and DE variants only! This instruction is not applicable for the FR product with shutter socket.</strong></span></p></blockquote></div></div></div></div></div></div><h2 class="rw_heading" data-v-9f7b400c="" data-v-e46a684f="" id="Contents-of-the-kit"><span class="text_node" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span></h2><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; float: left; height: auto; margin: 1em 0; overflow: hidden; width: 41.9%"><table class="ck-table-resized" style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden; width: 100%"><colgroup><col style="width: 20.4%"><col style="width: 59.51%"><col style="width: 20.09%"></colgroup><tbody><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Part-number" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Part number</span></span></h3></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Description" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Description</span></span></h3></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Quantity-in-the-kit" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Quantity in the kit</span></span></h3></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h5 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1rem; font-style: normal; font-weight: 700; letter-spacing: normal; line-height: 1.125rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="107386150-ICU" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1rem"><span class="text_node" style="line-height: 1.125rem" data-v-e46a684f="" data-v-eb79c009="">107386150-ICU</span></span></h5></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h5 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1rem; font-style: normal; font-weight: 700; letter-spacing: normal; line-height: 1.125rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Micro-Actuator-Hella-11122-02" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1rem"><span class="text_node" style="line-height: 1.125rem" data-v-e46a684f="" data-v-eb79c009="">Micro Actuator Hella 11122-02</span></span></h5></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">1</td></tr></tbody></table></figure><div class="rw_adf_layout_section" data-v-9f7b400c="" data-v-85bc4fcb=""><div class="rw_adf_layout_column column_width_33" data-v-85bc4fcb="" data-v-c6e36616=""><h3 class="rw_heading" data-v-c6e36616="" data-v-e46a684f="" id="Part-number">&nbsp;</h3></div><div class="rw_adf_layout_column column_width_33" data-v-85bc4fcb="" data-v-c6e36616=""><h3 class="rw_heading" data-v-c6e36616="" data-v-e46a684f="" id="Quantity-in-the-kit">&nbsp;</h3></div></div><div class="rw_adf_layout_section" data-v-9f7b400c="" data-v-85bc4fcb=""><div class="rw_adf_layout_column column_width_33" data-v-85bc4fcb="" data-v-c6e36616=""><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; height: auto; max-width: 4608px"><img style="display: block; height: auto; max-width: 100%; width: 4608px" src="/api/data/v9.0/msdyn_knowledgearticleimages(050d5fa8-ef54-f111-bec7-000d3a239e77)/msdyn_blobfile/$value" width="4608" height="3456" data-msdynid="___050d5fa8-ef54-f111-bec7-000d3a239e77___" data-msdyntype="data:image/jpeg;base64"></figure></div></div><p style="margin: 0" data-v-9f7b400c="" data-v-97f42bc7="">&nbsp;</p><figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=iYlsAmwz1YU"><div style="position: relative; padding-bottom: 56.2493%; height: 0"><iframe src="https://www.youtube.com/embed/iYlsAmwz1YU" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0" allowfullscreen="" sandbox="allow-scripts allow-same-origin allow-forms"></iframe></div></div></figure><figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=mz5Uiw1_XSQ"><div style="position: relative; padding-bottom: 56.2493%; height: 0"><iframe src="https://www.youtube.com/embed/mz5Uiw1_XSQ" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0" allowfullscreen="" sandbox="allow-scripts allow-same-origin allow-forms"></iframe></div></div></figure><h2 class="rw_heading" data-v-9f7b400c="" data-v-e46a684f="" id="Step-by-step-summarized-instruction-for-&quot;SPK-Actuator-T2-socket-lock&quot;">&nbsp;</h2><p style="margin: 0" data-v-dbea432c="" data-v-97f42bc7="">&nbsp;</p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 683px" src="/api/data/v9.0/msdyn_knowledgearticleimages(070d5fa8-ef54-f111-bec7-000d3a239e77)/msdyn_blobfile/$value" width="683" height="633" data-msdynid="___070d5fa8-ef54-f111-bec7-000d3a239e77___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0"><strong>Replacement Instructions</strong></p><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; height: auto; margin: 1em 0; overflow: hidden; width: auto"><table style="width: auto; height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden"><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em; vertical-align: top"><strong>Eve Single Plus</strong></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em; vertical-align: top"><strong>Eve Double Plus</strong></td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em; vertical-align: top"><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 633px" src="/api/data/v9.0/msdyn_knowledgearticleimages(afafcb21-225b-f111-bec7-000d3a239b11)/msdyn_blobfile/$value" width="633" height="898" data-msdynid="___afafcb21-225b-f111-bec7-000d3a239b11___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 632px" src="/api/data/v9.0/msdyn_knowledgearticleimages(b1afcb21-225b-f111-bec7-000d3a239b11)/msdyn_blobfile/$value" width="632" height="895" data-msdynid="___b1afcb21-225b-f111-bec7-000d3a239b11___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 632px" src="/api/data/v9.0/msdyn_knowledgearticleimages(b3afcb21-225b-f111-bec7-000d3a239b11)/msdyn_blobfile/$value" width="632" height="897" data-msdynid="___b3afcb21-225b-f111-bec7-000d3a239b11___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 636px" src="/api/data/v9.0/msdyn_knowledgearticleimages(b5afcb21-225b-f111-bec7-000d3a239b11)/msdyn_blobfile/$value" width="636" height="897" data-msdynid="___b5afcb21-225b-f111-bec7-000d3a239b11___" data-msdyntype="data:image/png;base64"></p></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em; vertical-align: top"><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 646px"><img style="display: block; height: auto; max-width: 100%; width: 646px" src="/api/data/v9.0/msdyn_knowledgearticleimages(0a0d5fa8-ef54-f111-bec7-000d3a239e77)/msdyn_blobfile/$value" width="646" height="914" data-msdynid="___0a0d5fa8-ef54-f111-bec7-000d3a239e77___" data-msdyntype="data:image/png;base64"></figure><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 643px"><img style="display: block; height: auto; max-width: 100%; width: 643px" src="/api/data/v9.0/msdyn_knowledgearticleimages(0c0d5fa8-ef54-f111-bec7-000d3a239e77)/msdyn_blobfile/$value" width="643" height="909" data-msdynid="___0c0d5fa8-ef54-f111-bec7-000d3a239e77___" data-msdyntype="data:image/png;base64"></figure><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 648px" data-msdynid="___19e5aad2-235b-f111-bec7-000d3a239b11___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(19e5aad2-235b-f111-bec7-000d3a239b11)/msdyn_blobfile/$value" width="648" height="919"></p><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 673px"><img style="display: block; height: auto; max-width: 100%; width: 673px" src="/api/data/v9.0/msdyn_knowledgearticleimages(0e0d5fa8-ef54-f111-bec7-000d3a239e77)/msdyn_blobfile/$value" width="673" height="952" data-msdynid="___0e0d5fa8-ef54-f111-bec7-000d3a239e77___" data-msdyntype="data:image/png;base64"></figure></td></tr></tbody></table></figure><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><h1 class="title" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.75rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 2rem; margin: 0; text-align: left; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" title="Switch Disconnector 4P 80A" data-ui-content="Switch Disconnector 4P 80A" data-ui-id="page-title" data-v-fe28d607="">Switch Disconnector 4P 80A</h1><p style="margin: 0">&nbsp;</p><blockquote><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="SPK-Switch-disconnector-4P-80A-803873840" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">SPK Switch disconnector 4P 80A 803873840</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="Contents-of-the-kit" data-v-9f7b400c="" data-v-e46a684f=""><span style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 24px"><span class="text_node" style="font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span><span class="bump hidden large copy_button" style="display: inline-block; font-style: normal; font-weight: 400; letter-spacing: normal; margin-left: 6px; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></span><br>&nbsp;</h2><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; float: left; height: auto; margin-right: var(--ck-content-table-style-spacing, 0); overflow: hidden; width: 42.64%"><table class="ck-table-resized" style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden; width: 100%"><colgroup><col style="width: 22.09%"><col style="width: 54.68%"><col style="width: 23.23%"></colgroup><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Part number</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Description</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Quantity in the kit</td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">10730330-ICU</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Lastschakelaar ABB 8A 4P</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">1</td></tr></tbody></table></figure><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="SPK-Switch-disconnector-4P-80A-803873840" data-v-9f7b400c="" data-v-e46a684f="">&nbsp;</h2><figure class="image" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 100%"><img style="display: block; height: auto; max-width: 100%; width: 400px" width="400" height="267" data-msdynid="___78aed0a3-b455-f111-bec7-002248823d81___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(78aed0a3-b455-f111-bec7-002248823d81)/msdyn_blobfile/$value"></figure><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="SPK-Switch-disconnector-4P-80A-803873840" data-v-9f7b400c="" data-v-e46a684f=""><br>&nbsp;</h2></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 7.0.5</span></div><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.0.5</span></div><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">13-09-2024</span></div><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e31057835d7e2e185f6138792122ee4fa"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e98663f7901cd947c06670dc6931481a3"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e2f0eaf033898e78068a832fc769a67d8"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e2f20140a6acfcecd908564dc28e01234"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.0.5 is a hotfix release.</span></div><div data-wrapper="true"><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e972178b20bb88d76538339351a5a1e3c"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Resolve issues with motor functionalities introduced in FW 7.0.x: Ensure that cover locks work as expected.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eee8e287cfa294eded2337fa34445edef"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Ensure that the socket unlocks in the event of a power loss.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e61f64e663522bf68d68886b4fa2765c5"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixes the issue where mDNS causes a crash during power loss.</span></span></p></li></ul></div><div data-wrapper="true"><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">ACE Service Installer 3.6.17 </span><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">or higher is required for this firmware version</span></span></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0" dir="ltr">&nbsp;</p><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; height: auto; margin: 1em 0; overflow: hidden; width: auto"><table style="width: auto; height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden"><tbody><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In order to be able to change the logo on the display, the charger must have the "Personalized Display" feature unlocked.</span></div></td></tr></tbody></table></figure><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><strong>Introduction</strong></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The default protocol (OCPP) does <u>not</u> support uploading images (.jpg .png etc.) directly to the charging station.</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Therefor t</span><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">he update file has to be created with the ACE Service Installer first.</span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Creating the Image Update File via the ACE Service Installer</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Here is a step-by-step instruction</span></span></div><ul style="margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ea007ade6164dc31d304b01fb66e9c279"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Open the ACE Service Installer</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">There is no need to connect to a charger</span></span></div></li><li data-list-item-id="e63c9ffd8bcd086e5e0aaa34aa783b524"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">From the top-menu, select ‘File’, ‘Create Image Update file’<br><img class="image_resized" style="height: auto; max-width: 100%; width: 373px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f28d7fc4-4e69-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="373" height="201" data-msdynid="___f28d7fc4-4e69-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="edb1781bef1d31d8a51260d06b6f2ae03"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">a Pop-up screen opens<br><img class="image_resized" style="height: auto; max-width: 100%; width: 950px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f48d7fc4-4e69-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="950" height="645" data-msdynid="___f48d7fc4-4e69-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="e7677992d4e56c09372f720a2c612b187"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Search and select the logo-file you want to display on the charger by clicking ‘…’</div></li><li data-list-item-id="e1605a73687a33ab0958fcffd7cad18ed"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Optionally adjust the Image margin (default = 8)</div></li><li data-list-item-id="e99f7546a87b72923ee49a8a70edf5261"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Click the ‘Create Image Update File’ button</div></li><li data-list-item-id="e9d07cf7993d0b7ff466e4d02537f0bf8"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Now you need to select the file type that can be used for your charger:</div><ul style="margin-bottom: 0; margin-top: 0"><li data-list-item-id="e7ee0fc5b68d63e5d7fc7a58e275439f2"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">.fwu must be used to create an update file for chargers on the NG-Platform (Eve Single Pro-Line, Eve Double Pro-Line)</div></li><li data-list-item-id="ed7f5f7573618c22b8dc7ca27e6f92456"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">.tvf must be selected to create an update file for chargers on the AHP-Platform (Eve Single Plus, Eve Double Plus, Twin 5 Plus)</div></li></ul></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e878717dab87c88d3c28cf4ad4970b95f"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">After creation of the update file, you can upload the new firmware file through the firmware update mechanism, in your back office.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">For instructions on how to do this, refer to '</span></span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01108" target="_blank"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">How do I update the firmware on my charging station?</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">'.</span></span></div></li></ul><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Restrictions:</strong></span></span></div><p style="margin: 1em 0">•&nbsp;&nbsp;&nbsp;&nbsp;It should be a valid .png (we not only check the extension but also the contents). The extension should be '.png'<br>•&nbsp;&nbsp;&nbsp;&nbsp;Only characters a-z, A-Z and 0-9 are allowed and special characters '_' and ' ' (space). Other characters are not allowed.<br>•&nbsp;&nbsp;&nbsp;&nbsp;The file size should be &lt; 5 MB<br>•&nbsp;&nbsp;&nbsp;&nbsp;The size of the image should be equal or smaller than 1920 x 1080<br>&nbsp;</p></div>

Knowledge articles about the configuration topic.

Configuration

Knowledge articles about the Backoffice topic.

Backoffice

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0" dir="ltr">&nbsp;</p><p style="margin: 1em 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">For up-to-date and product-specific information, please refer to the Product Manual of the charging station in question on</span></span><span style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57=""> </span></span><a href="https://knowledge.alfen.com/documentation" target="_blank" rel="noopener noreferrer"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">our Documentation pages</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Under the chapter "Operating conditions", you will find the standby consumption of the charging station in question.</span></span></p><p style="margin: 1em 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Standby consumption of the Alfen charging stations is as follows:</span></span></p><p style="margin: 1em 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57=""><strong>AHP-Platform:</strong></span></span></p><ul style="margin-bottom: 1em; margin-top: 1em" dir="ltr"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e3b2bab9c89392b034896a6706f1742df"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Single Plus: 6.7 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e43526acee4fe1df5ed3b0052bf9c9439"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Single Plus DE: 6.3 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e5cd75b7bf9d8b139e6a6ad610e15b152"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Double Plus: 12.5 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e407d59f40ff919391d553fb1811591d1"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Double Plus DE: 11.8 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e1bd5b6342e88b32df1e64afe9387cc9e"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Twin 5 (Plus)(25D60): 10-17 W (Depending on display brightness)</span></span></p></li></ul><p style="margin: 1em 0" dir="ltr">&nbsp;</p><p style="margin: 1em 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57=""><strong>NG-Platform:</strong></span></span></p><ul style="margin-bottom: 1em; margin-top: 1em" dir="ltr"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ea36f5646b3c88da984418766e5703b82"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Single S-line: approx. 3.5 - 3.8 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e23c729a47e7b8e713e7b071f54cece57"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Single Pro-line: approx. 3.9 - 4.1 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ef62134a91bf7f7613523a87a33728a6b"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Double Pro-line: approx. 9 – 12 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e944a0e6a28130b80dffab02652d170af"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Twin: approx. 9 – 12 W</span></span></p></li></ul></div>

Knowledge articles about electrical installation.

Electrical installation

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>NG-Firmware version 4.12</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 4.12</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">4.12</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">15-12-2020</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="edf8d01280950f919c113988d21d21671"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eedef0f674d23c3da0125023659fd9b85"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6eb2ed7a01bf4aa250d1b2eb52217b4d"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e3dbb9fde85ab65541333a0605fa48d5e"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0a720d2da0fe388a681afef57cb8f08b"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri; font-size: 12pt">Last firmware version that uses encryption type ‘A’</span><br>&nbsp;</div></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">All Alfen chargers using the NG-Platform and AHP-Platform are equipped with MID certified meters.</p><p style="margin: 1em 0"><br>This means that all chargers produced from 2018 are using these meters.</p><p style="margin: 1em 0">&nbsp;</p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e1f935cdff8a94b76de1e85da24792ce1"><p style="margin: 0">Eve Single Plus</p></li><li data-list-item-id="ef3c5559dbae2ecb2c9909b478d0c00cb"><p style="margin: 0">Eve Double Plus</p></li><li data-list-item-id="ec15d29d0fc4e138a05535d0297763c06"><p style="margin: 0">Eve Single Pro-Line</p></li><li data-list-item-id="ea003edcbcc5dc2dc7505c017a06f289f"><p style="margin: 0">Eve Single S-Line</p></li><li data-list-item-id="e5fa7fbea082bb069813527dbaab2a90c"><p style="margin: 0">Eve Double Pro-Line</p></li><li data-list-item-id="e83ca992ef58f2424aabb78659615c4c2"><p style="margin: 0">Eve Double PG-Line</p></li><li data-list-item-id="ea77c6bf9b7b226c69f17d08c28a5757a"><p style="margin: 0">Twin4</p></li><li data-list-item-id="e90429ad29b0496f07c0b1e8de9157d15"><p style="margin: 0">Twin5</p></li></ul><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">You will find the exact production date of your charger on the sticker that is placed on the bottom of your charger.</p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 805px" data-msdynid="___2186de9d-aa8c-f111-ab0f-7c1e5283e54d___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(2186de9d-aa8c-f111-ab0f-7c1e5283e54d)/msdyn_blobfile/$value" width="805" height="476"></p></div>

Consumer

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Firmware version 7.4.5</strong></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">This page provides information on Firmware version 7.4.5</span></span><br><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Additional Info:</strong></span><br>&nbsp;</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0">&nbsp;</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Release date / Expiration date</strong></span><br><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">(Release date: date when published, Expiration date: date after which the firmware can no longer be installed from the backoffice when charger is using secure connection)</span></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">7.4.5-4413:&nbsp;05-08-2026 / 04-02-2027</span></span><br><span style="font-family: Calibri; font-size: 12pt">&nbsp;</span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Platform:</strong></span></div><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">NG (Next Generation):</span></span></div><ul style="margin: 0.75rem 0 0.75rem 1.25rem; border: 0 solid rgba(229, 231, 235, 1); list-style-position: initial; padding: 0 0 0 1.25rem"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ec375d8866d3484f703f16d907a170bb4"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single S-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ef43e4a29ecddc98406a79c2f9536a639"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single Pro-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e166175131eb617aa172a3539b639a2c1"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double Pro-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e3dbbaac994e8c8409c38d578aed91749"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double PG-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ea87fc890e443b189e75d1f485a09e85d"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Twin4XL (NG920)</span></span></p></li></ul><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">The firmware file has the extension *.fwi</span></span></p><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Remarks:</strong></span><br>&nbsp;</p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Contents:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.4.5</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Introduction</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 7.4.5 is a hotfix addressing a single issue.</span></div><p style="margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><span data-wrapper="true"><strong>New features</strong></span></span></p><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt">None</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><span data-wrapper="true"><strong>Bug fixes</strong></span></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ee108ffe677f9797637423cadc862940e"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">Fixed an issue that prevented Eve Connect from performing updates when initiated from Android devices.</span></p></li></ul><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>SCN cross platform compatibility</strong></span></div><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt">Our <i>Smart Charging Network (SCN)</i> functionality is implemented as a shared library between our NG9xx platform and AHP platform to enable cross compatible SCNs. Our previous NG9xx release and our latest AHP releases have implemented SCN version 1.4, where this release newly implements SCN version 1.5. SCN versions are not backwards compatible.</span></p><p style="font-size: 12px; margin: 0"><br><span style="font-family: Calibri; font-size: 12pt"><strong>SCN versions are not backwards compatible.</strong> It is not possible to combine charging stations running this release together with charging stations running older NG9 firmware and/or current AHP firmware in a single Smart Charging Network. The ACE Service Installer will provide a warning if charging stations with different SCN library versions are used in one SCN. Please refer to the SCN compatibility matrix below to check compatible firmware versions. For the actual status on this topic </span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01634" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">please refer to this page</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt"><img class="image_resized" style="height: auto; max-width: 528px; width: 528px" src="/api/data/v9.0/msdyn_knowledgearticleimages(303ee89a-f28f-f111-8076-6045bd9db8d3)/msdyn_blobfile/$value" width="528" height="217" data-msdynid="___303ee89a-f28f-f111-8076-6045bd9db8d3___" data-msdyntype="data:image/png;base64"></span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware update instructions</strong></span></p><p style="margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">With the release of NG9xx Firmware 7.0, there is no longer the option between "A and B firmware versions", as first introduced with version 4.14.0.</span><br><span style="font-family: Calibri; font-size: 12pt">To update to this release, please follow the advised steps according to </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">our release notes page (NG)</span></a></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 1000px; width: 1000px" src="/api/data/v9.0/msdyn_knowledgearticleimages(323ee89a-f28f-f111-8076-6045bd9db8d3)/msdyn_blobfile/$value" width="1000" height="184" data-msdynid="___323ee89a-f28f-f111-8076-6045bd9db8d3___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware Terms and Conditions</strong></span><br><span style="font-family: Calibri; font-size: 12pt">Alfen's firmware terms and conditions apply to this release and can be </span><a href="https://alfen.com/assets/download/blte3c6f5fe2dd597f4" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">downloaded from our website</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI, Helvetica Neue, sans-serif; font-size: 12px" dir="ltr" data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>NG-Firmware version 4.15.7</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 4.15.7</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">4.15.7</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">28-10-2021</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e2a13e7ed23e04a87f4ef1631d63fd506"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eb0bd0a82fd3c448adea1b553c1e697e1"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e9c17302ca33a4749cacd13bb1b2f0ac6"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8e3f6944d3d2bb48eef094711d4c1b21"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e987a96274a27afb4ca86c375634adfbf"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 4.15.7 is a hotfix release that incorporates a single bug fix to improve the robustness of mobile connectivity.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Firmware version 4.15.7 is the last firmware version that works without a password on the charger.</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Not that you can <u>NOT</u> downgrade from firmware version 5.x and up back to version 4.15.7 or lower.</span></span><br>&nbsp;</div></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">&nbsp;</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Release date / Expiration date:</strong></span><br><span style="font-size: 10pt">(Release date: date when published, Expiration date: date after which the firmware can no longer be installed from the backoffice when charger is using secure connection)</span><br><span style="font-size: 12pt">7.4.2-4405: 07-07-2026 /&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">&nbsp;</span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Platform:</strong></span></div><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">NG (Next Generation):</span></span></div><ul style="margin: 0.75rem 0 0.75rem 1.25rem; border: 0 solid rgba(229, 231, 235, 1); list-style-position: initial; padding: 0 0 0 1.25rem"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ebb9fe1c9cebdb98154df857af88cb28a"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single S-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e3cbce6a82bc0d048657d70d74218d10f"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single Pro-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e374e4da0a09e1562cebcaa498e683ce8"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double Pro-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ea2d30fc6bee5a08f0e9009e0e8b40563"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double PG-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ee13ac1631ee143154c75a617d4934fee"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Twin4XL (NG920)</span></span></p></li></ul><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">The firmware file has the extension *.fwi</span></span></p><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Remarks:</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Alfen advises to update any charger that uses firmware version 7.4.0 or 7.4.2 to </span><a href="https://knowledge.alfen.com/categories/CAT-01022/KA-01660" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG-Firmware version 7.4.4</span></a><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"> or higher</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Contents:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.4.2</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Introduction</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 7.4.2 is a hotfix release.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page details the changes in this release.</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Change Details</strong></span></span></div><ul style="margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0e1bfe1511ca1843c9a88907a369b8bb"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">Fixed an issue where a temporary disconnection to the local area network to not being able to get a connection to the charging station via ACE Service Installer, MyEve or Eve Connect after the network connection has been restored.</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e64bd49c6d84b3f784e349fa7c821540f"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">Fixed an issue where the charging station would crash and reboot if a firmware update was initiated via Eve Connect.</span><br>&nbsp;</p></li></ul><p style="margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Back-end communication changes</strong></span></span><br><span style="font-family: Calibri; font-size: 12pt">There are no changes to OCPP configuration keys in this release.</span></p><p style="font-size: 12px; margin: 0"><br>&nbsp;</p><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>SCN cross platform compatibility</strong></span></div><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt">Our Smart Charging Network (SCN) functionality is implemented as a shared library between our NG9xx platform and AHP platform to enable cross compatible SCNs.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">Our previous NG9xx release and our latest AHP releases have implemented SCN version 1.4, where this release newly implements SCN version 1.5.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt"><strong>SCN versions are not backwards compatible.</strong></span><br><span style="font-family: Calibri; font-size: 12pt">&nbsp;It is not possible to combine charging stations running this release together with charging stations running older NG9 firmware and/or current AHP firmware in a single Smart Charging Network.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">The ACE Service Installer will provide a warning if charging stations with different SCN library versions are used in one SCN. Please refer to the SCN compatibility matrix below to check compatible firmware versions.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">For the most current status on this topic </span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01634" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">please refer to our Knowledge Base</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt"><img class="image_resized" style="height: auto; max-width: 522px; width: 522px" src="/api/data/v9.0/msdyn_knowledgearticleimages(53ffbfa9-0a7a-f111-ab0e-7c1e5283ec4f)/msdyn_blobfile/$value" width="522" height="218" data-msdynid="___53ffbfa9-0a7a-f111-ab0e-7c1e5283ec4f___" data-msdyntype="data:image/png;base64"></span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware update instructions</strong></span><br><span style="font-family: Calibri; font-size: 12pt">With the release of NG9xx Firmware 7.0, there is no longer the option between "A and B firmware versions", as first introduced with version 4.14.0.</span><br><span style="font-family: Calibri; font-size: 12pt">To update to this release, please follow the advised steps according to </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">our release notes page (NG)</span></a></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 923px; width: 923px" src="/api/data/v9.0/msdyn_knowledgearticleimages(55ffbfa9-0a7a-f111-ab0e-7c1e5283ec4f)/msdyn_blobfile/$value" width="923" height="438" data-msdynid="___55ffbfa9-0a7a-f111-ab0e-7c1e5283ec4f___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0">&nbsp;</p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0">&nbsp;</p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0">&nbsp;</p><p style="margin: 0">Applicable models:</p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e1b63a06e7448fd86713240d891aaa277"><p style="margin: 0">Eve Single S-Line</p></li><li data-list-item-id="eeb113065f15ea1128017c048f8f89787"><p style="margin: 0">Eve Single Pro-Line</p></li><li data-list-item-id="e924629ddd81c2405bd24eba48f7221dc"><p style="margin: 0">Eve Double Pro</p></li><li data-list-item-id="e87d014f10f3ce38203685031a98974c5"><p style="margin: 0">Eve Double PG-Line</p></li><li data-list-item-id="e3344d9e6c2358360d46431f6cefb4893"><p style="margin: 0">Twin4XL</p></li></ul><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Adding (additional) charge passes to a charging station can be done in the following ways:</span></span></p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">On site using the ACE Service Installer.</span></span></p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">If a charger has been configured as 'standalone', a charge pass can be added via the ACE Service Installer:</span></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e70653e84aa4ac881fe5d492fd8e1ed55"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Open the 'Authorization' tab.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e11e1e8ff93753adcbdde8b8907edc89e"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Make sure the options 'White list enabled' and 'Local list enabled' are both checked under the 'Authorization' header.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e332bec0c1e2fde27c8069ac26db3e9db"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Click on 'Auto add' under the 'Whitelist' header.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="eda67480fe0fc461648e1771fb62408f3"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Next, hold the charge pass in front of the charging station.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="eba934ae4696998ad500a2d9870762af6"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The charge pass will be added to the whitelist.</span></span></p></li></ul><p style="margin: 0">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Locally by means of a so-called Masterkey.</span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">If a masterkey is installed, the pass can be added by means of this masterkey.&nbsp;</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Functionality and configuration of a masterkey are described in the manuals of the Eve Double and Eve Single.&nbsp;</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">These manuals can be found at</span></span><a href="https://knowledge.alfen.com/documentation" target="_blank" rel="noopener noreferrer"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0"> our documentation page</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">.</span></span></div><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Remotely via a back-office system.</span></span></p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px">If a charge station is connected (online) to the back office, the authorization of users is processed via the relevant back office system.&nbsp;</span></p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">This works in a different way, depending on the selected back office.</span></span></p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Is the charging station listed in the ICU Connect back office?</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Then the answer is listed under "</span></span><a href="https://knowledge.alfen.com/categories/CAT-01020/KA-01078" target="_blank"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">How do I grant access to a charging station with a charge pass in ICU Connect?</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">".&nbsp;</span></span></p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">For instructions relating to other back offices, we would like to refer you to your back-office supplier.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">You can fill the so-called "Local Authorization List" in OCPP with charge passes to ensure the charging station remains operable for those charge passes in offline situations.</span></span></p></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif"><span style="font-size: 20px"><strong>Overvie</strong></span><span style="font-size: 18px"><strong>w</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif"><span style="font-size: 16px">Active Load Balancing (ALB) is a feature that ensures the optimal distribution of available electrical power to prevent overloading. This guide explains how to configure ALB using the MyEve app.</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif"><p class="p1" style="margin: 1em 0; font-size: 12px"><span style="font-size: 18px"><strong>Prerequisites&nbsp;Before you begin, ensure you have:</strong></span></p><ul class="ul1" style="margin-top: 1em; margin-bottom: 1em; font-size: 12px"><li class="li1 ck-list-marker-font-size" data-list-item-id="e841e24c0fee47807597f4b3ad4b0aa84"><p style="margin: 0"><span style="font-size: 16px">A valid account for the MyEve app.</span></p></li><li class="li1 ck-list-marker-font-size" data-list-item-id="ef5d9160412ff0347c82813ddfe671e73"><p style="margin: 0"><span style="font-size: 16px">The charging station updated with the latest firmware.</span></p></li><li class="li1 ck-list-marker-font-size" data-list-item-id="ed7463a77f832f1536aa33227085801f4"><p style="margin: 0"><span style="font-size: 16px">An open internet connection for updates and license keys.</span></p></li><li class="li1 ck-list-marker-font-size" data-list-item-id="e112258c94883dc57bc7e6ddf43b8cbf7"><p style="margin: 0"><span style="font-size: 16px">The ALB license key unlocked on the charging station.</span></p></li></ul><p class="li1" style="margin: 1em 0; font-size: 12px">&nbsp;</p><div class="li1" style="font-size: 12px"><span style="font-size: 18px"><strong>Steps to configure ALB with the MyEve app</strong></span></div><div class="li1" style="font-size: 12px">&nbsp;</div><div class="li1" style="font-size: 12px"><span style="font-size: 16px"><strong>1. Log into the Charging Station</strong></span></div><ul class="ul1" style="margin-top: 1em; margin-bottom: 1em"><li class="li1" style="list-style-position: initial" data-list-item-id="eed7af882b67632b705b4d61930a234e3"><p style="margin: 0">Enter the provided password manually or scan the QR-code (password flyer).</p></li></ul><p style="margin: 1em 0; font-size: 12px">&nbsp;</p><p style="margin: 1em 0; font-size: 12px"><span style="font-size: 16px"><strong>2. Select the Charging Station</strong></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li style="list-style-position: initial" data-list-item-id="eb3a689982bb4a1439a1697d8b87b8be6"><p style="margin: 0">Tap the <strong>Advanced</strong> tab and select <strong>Smart Charging</strong> / <strong>Active Load Balancing</strong>.</p></li></ul><div style="font-size: 12px; list-style-position: inside">&nbsp;</div><div style="font-size: 12px; list-style-position: inside">&nbsp;</div><div style="font-size: 12px; list-style-position: inside"><span style="font-size: 16px"><strong>3. Activate Active Load Balancing</strong></span></div><ul style="margin-top: 1em; margin-bottom: 1em"><li style="list-style-position: initial" data-list-item-id="ec4c327f03127ceb0e5fe3af50dca49bf"><p style="margin: 0">Check the box <strong>Active Load Balancing</strong>.</p></li></ul><div style="font-size: 12px; list-style-position: inside">&nbsp;</div><div style="font-size: 12px; list-style-position: inside">&nbsp;</div><div style="font-size: 12px; list-style-position: inside"><span style="font-size: 16px"><strong>4. Choose Data Source</strong></span></div><ul style="margin-top: 1em; margin-bottom: 1em; font-size: 12px"><li class="ck-list-marker-font-size" style="list-style-position: initial" data-list-item-id="eab6edea1eca2b7cffd31e1baa916198a"><p style="margin: 0"><span style="font-size: 16px">Select Smart Meter as the data source.</span></p></li><li class="ck-list-marker-font-size" style="list-style-position: initial" data-list-item-id="eb09b47fea869acd83e48b3a971f3ec12"><p style="margin: 0"><span style="font-size: 16px">Fill in the value on which the charging station will increase or decrease the power on the socket output.</span></p></li></ul></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif"><span style="font-size: 16px"><strong>5. Received Measurements</strong></span></div><ul style="margin-top: 1em; margin-bottom: 1em; font-size: 12px"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e34b42cb37e38f0a987791d3416fe3639"><p style="margin: 0"><span style="font-size: 16px">Specify whether the connected smart energy meter includes or excludes the currents of the charging station:</span></p><ul style="margin-top: 0; margin-bottom: 0"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e4a45ad74f93f73354cd4e8f7cf2898e3"><p style="margin: 0"><span style="font-size: 16px"><strong>Include Charging EV</strong>: The charging station is connected to the same smart energy meters as other loads.</span></p></li><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e914288758d2ba01294ab2dfe4eaa65d9"><p style="margin: 0"><span style="font-size: 16px"><strong>Exclude charging EV</strong>: The charging station is connected to a different smart energy meter than other loads.</span></p></li></ul></li></ul><p style="margin: 1em 0; font-size: 12px">&nbsp;</p><p style="margin: 1em 0; font-size: 12px"><span style="font-size: 16px"><strong>6. Protocol Selection</strong></span></p><p style="margin: 1em 0; font-size: 12px"><span style="font-size: 16px">Select the protocol needed to communicate with the smart energy meter:</span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="ee8cfad2d8a22057e969fcc4c0828c903"><p style="margin: 0"><span style="font-size: 16px"><strong>DSMR4.x/SMR5.0 (P1)</strong> (Belgium and Netherlands only)</span></p></li><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="ee5c72ff08992223a3d8ad43b1bb5e0ee"><p style="margin: 0"><span style="font-size: 16px"><strong>TIC/Linky</strong> (France only)</span></p></li></ul><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif"><span style="font-size: 16px"><strong>7. Maximum Smart Energy Meter Current</strong></span></div><ul style="margin-top: 1em; margin-bottom: 1em; font-size: 12px"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e6bfdbd586fbf2bcae77899bedbdaf02e"><p style="margin: 0"><span style="font-size: 16px">Fill in the Maximum current the charging stations may distribute if no other appliances draw current from the electrical installation. The actual limit is based on the measurements from the smart energy meter.</span></p></li></ul><p style="margin: 1em 0; font-size: 12px">&nbsp;</p><p style="margin: 1em 0; font-size: 12px">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif"><span style="font-size: 16px"><strong>8. Active Load Balancing Safe Current</strong></span></div><ul style="margin-top: 1em; margin-bottom: 1em; font-size: 12px"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-list-item-id="e93df9b3590c8e97ecb4e6cb26d4c2021"><p style="margin: 0"><span style="font-size: 16px">Fill in the current limit that is used by the charging station when the connection between the charging station and the smart energy meter is lost.</span></p></li></ul><p style="margin: 1em 0; font-size: 12px">&nbsp;</p><p style="margin: 1em 0; font-size: 12px">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif"><span style="font-size: 16px"><strong>9. Phase Mapping</strong></span></div><ul style="margin-top: 1em; margin-bottom: 1em; font-size: 12px"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-list-item-id="e5a7ffb6cb90ea1d50c1239dd26eb0183"><p style="margin: 0"><span style="font-size: 16px">Fill in the sequence of the phases of the feeder cable to the charging station, if applicable.</span></p></li></ul><p style="margin: 1em 0; font-size: 12px"><span style="font-size: 16px">​​​​​​​</span></p><p style="margin: 1em 0; font-size: 12px">&nbsp;</p><p style="margin: 1em 0; font-size: 12px"><span style="font-size: 16px"><strong>10. Allow 1- and 3-Phase Charging</strong></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif" data-list-item-id="e7059ee7a42d2520881d808d03119f9d5"><p style="margin: 0">Check this box if the charging station is allowed to switch between 1-phase or 3-phase charging.</p></li></ul><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><strong>11. Save and Reboot</strong></p><ul style="margin-top: 1em; margin-bottom: 1em"><li style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif" data-list-item-id="e5021c53caa1a98f3c3f137941555d9c0"><p style="margin: 0">Tap <strong>Save</strong>.</p></li><li style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif" data-list-item-id="e9bb10184d9188d358649b027f25657cf"><p style="margin: 0"><strong>Reboot</strong> the charging station by tapping the Basic tab and scrolling down to the Reboot button.</p></li></ul></div>

MyEve app

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the "General Terms") and the Alfen Carry-in Warranty (the "Warranty") applies, which can be downloaded here: <a href="#">Terms &amp; Conditions</a>. Repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</div><h2 dir="ltr">SPK Blocks Cover Eve Double 803873884-ICU</h2><h3 dir="ltr">Contents of the kit</h3><figure class="table" style="height: auto; margin: 1em 0; width: 20%"><table class="ck-table-resized" style="border: none; height: auto; border-collapse: collapse; border-spacing: 0; overflow: hidden; width: 100%"><colgroup><col style="width: 30.02%"><col style="width: 41.79%"><col style="width: 28.19%"></colgroup><thead><tr><th style="border: none; vertical-align: middle; text-align: left; min-width: 2em; padding: initial">Part number</th><th style="border: none; vertical-align: middle; text-align: left; min-width: 2em; padding: initial">Description</th><th style="border: none; vertical-align: middle; text-align: left; min-width: 2em; padding: initial">Quantity in the kit</th></tr></thead><tbody><tr><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">803866421-ICU</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">Block L</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">1</td></tr><tr><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">803866422-ICU</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">Block R</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">1</td></tr><tr><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">063171107-ICU</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">Bck.schroef M5x7</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">2</td></tr><tr><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">070249052-ICU</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">Hx nut DIN 934 Stl Zinc flake</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">2</td></tr><tr><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">&nbsp;</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">&nbsp;</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">&nbsp;</td></tr></tbody></table></figure><p style="margin: 1em 0">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; height: auto; max-width: 400px"><img style="display: block; height: auto; max-width: 100%; width: 400px" src="/api/data/v9.0/msdyn_knowledgearticleimages(074e81d0-ea54-f111-bec7-00224888fb6a)/msdyn_blobfile/$value" width="400" height="267" data-msdynid="___074e81d0-ea54-f111-bec7-00224888fb6a___" data-msdyntype="data:image/png;base64"></figure></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0">&nbsp;</p><figure class="table" style="height: auto; margin: 1em 0; width: auto"><table style="border: none; width: auto; height: auto; border-collapse: collapse; border-spacing: 0; display: table; overflow: hidden"><tbody><tr style="border-color: rgba(0, 0, 0, 0); border-style: none" border="none"><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; padding: 0.4em"><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In order to be able to change the logo on the display, the charger must have the "Personalized Display" feature unlocked.</span></div></td></tr></tbody></table></figure><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Changing the logo locally by using the ACE Service Installer</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Here is a step-by-step instruction</span></span></div><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="efb1d138e14c0c33f3f3a15785d0cc679"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Open the ACE Service Installer</span></span></div></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ec812c21a3faa0f093c10f98b9b01ec4a"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Login to the charger where you want to update the logo</span></span></div></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ebbdbc5ac994a4ac856243bec6d91a4fa"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Click ‘Interface’ in the menu on the top, followed by ‘Display’ in the menu on the left</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><img style="height: auto; max-width: 554px; width: 554px" src="/api/data/v9.0/msdyn_knowledgearticleimages(ed4b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="554" height="209" data-msdynid="___ed4b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"></span></span><br>&nbsp;</div></li><li data-list-item-id="ef02a3fa0c9a9a9d58f9239564712eb2e"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">On the bottom of the screen, click ‘Upload Image’, a pop-up opens.<br><img style="height: auto; max-width: 726px; width: 726px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f24b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="726" height="493" data-msdynid="___f24b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="e11d0a11e5f28e0d8532b2baefbc5c626"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Search and select the logo-file you want to display on the charger by clicking ‘…’</div></li><li data-list-item-id="e8ad65f6ce3c06c7ff5c7d76b7bc46bb8"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">If needed you can adjust the Image margin (default = 8)</div></li><li data-list-item-id="e12aadec9f215a4a8a3765bc3902d275a"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Click the ‘Start Upload’ button, this will send the image to the display of the charger.</div></li><li data-list-item-id="edb7c63b5100ff1896d5ecf17e2d9be65"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Confirm the upload by clicking ‘Yes’<br><img class="image_resized" style="height: auto; max-width: 100%; width: 477px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f44b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="477" height="207" data-msdynid="___f44b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="e2c22c4725c42c10b9d5046a3e92e2d70"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true">Optionally, you can also click the ‘Create Image Update File’ button to save the logo as a firmware file that can later be used to upload the logo from a backoffice system<br>.fwu must be used to create an update file for chargers on the NG-Platform (Eve Single Pro-Line, Eve Double Pro-Line)<br>.tvf must be selected to create an update file for chargers on the AHP-Platform (Eve Single Plus, Eve Double Plus, Twins Plus)</div></li></ul><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Restrictions:</strong></span></span></div><p style="margin: 0">•&nbsp;&nbsp;&nbsp;&nbsp;It should be a valid .png (we not only check the extension but also the contents). The extension should be '.png'<br>•&nbsp;&nbsp;&nbsp;&nbsp;Only characters a-z, A-Z and 0-9 are allowed and special characters '_' and ' ' (space). Other characters are not allowed.<br>•&nbsp;&nbsp;&nbsp;&nbsp;The file size should be &lt; 5 MB<br>•&nbsp;&nbsp;&nbsp;&nbsp;The size of the image should be equal or smaller than 1920 x 1080</p></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div></div></div>

ACE Service Installer

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Firmware version 7.4.4</strong></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">This page provides information on Firmware version 7.4.4</span></span><br><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Additional Info:</strong></span><br><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Alfen advises to update any chargers currently using NG-Firmware versions 7.4.0 or 7.4.2 to this version 7.4.4 or higher.</span></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0">&nbsp;</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Release date / Expiration date</strong></span><br><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">(Release date: date when published, Expiration date: date after which the firmware can no longer be installed from the backoffice when charger is using secure connection)</span></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">7.4.4-4413: </span></span><span style="font-family: Calibri">28</span><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">-07-2026 / 04-02-2027</span></span><br><span style="font-family: Calibri; font-size: 12pt">&nbsp;</span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Platform:</strong></span></div><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">NG (Next Generation):</span></span></div><ul style="margin: 0.75rem 0 0.75rem 1.25rem; border: 0 solid rgba(229, 231, 235, 1); list-style-position: initial; padding: 0 0 0 1.25rem"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="efb4afbae367875af430105c1491b4342"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single S-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e793e29a6df660f7cf9e8cb7314295421"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single Pro-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="eb308b63ad1f911775b6ca2ff45756b67"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double Pro-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ec916a4b23c7a52b870522d63362a09e7"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double PG-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e87c01a5bc57f0293e2e08034eb231142"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Twin4XL (NG920)</span></span></p></li></ul><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">The firmware file has the extension *.fwi</span></span></p><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Remarks:</strong></span><br>&nbsp;</p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Contents:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.4.4</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Introduction</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 7.4.4 is a hotfix release. A hotfix release is aimed at solving one or more urgent issue(s) relating to the main release. A hotfix release could address a potential safety risk, an issue relating to primary functionality of charging stations, compliancy challenges and/or issues immediately blocking the production of charging stations. This document details the resolved in this hotfix release.</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Change Details</strong></span></span></div><ul style="margin-bottom: 1em; margin-top: 1em"><li data-list-item-id="e733eab375d1e86e91158c7807eae78e7"><p style="margin: 0">Fixed an issue where cables remain stuck in the socket after the end of a charging session.</p></li><li data-list-item-id="ee07af346ff7419e0255fb500fb59c20f"><p style="margin: 0">Fixed an issue where, in very specific scenarios in conjunction with the earlier described stuck cable issue, relays would fail to open and create a live voltage on the contactors in the cable plug after a disconnection request from the vehicle side on Eve Double Pro-line, Eve Double Pro-line DE, Twin 4XL and Eve Double PG.</p></li><li data-list-item-id="e0ae56b24579b863efa8a609ca69ae8f6"><p style="margin: 0">Enabled the possibility to distinguish a RemoteStartTransaction initiated by either an ad-hoc payment or the app of an eMobility Service Provider (eMSP) on Eve Single Pro-line DE, Eve Double Pro-line DE and Eve Double PG. This determines whether ad-hoc pricing information will be included</p></li></ul><p style="margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><span data-wrapper="true"><strong>Back-office communication changes</strong></span></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e727a2ad1ba10e823f70e37a01f1d5a0d"><p style="margin: 0">As part of the addition of the earlier described <i>eMSP app authentication, PaymentCardIdTagPrefix</i> is now available as a read/write configuration item.<br>&nbsp;</p></li></ul><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>SCN cross platform compatibility</strong></span></div><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt">Our Smart Charging Network (SCN) functionality is implemented as a shared library between our NG9xx platform and AHP platform to enable cross compatible SCNs.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">Our previous NG9xx release and our latest AHP releases have implemented SCN version 1.4, where this release newly implements SCN version 1.5.&nbsp;</span></p><p style="font-size: 12px; margin: 0"><br><span style="font-family: Calibri; font-size: 12pt"><strong>SCN versions are not backwards compatible.</strong> It is not possible to combine charging stations running this release together with charging stations running older NG9 firmware and/or current AHP firmware in a single Smart Charging Network. The ACE Service Installer will provide a warning if charging stations with different SCN library versions are used in one SCN. Please refer to the SCN compatibility matrix below to check compatible firmware versions.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">For the most current status on this topic </span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01634" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">please refer to our Knowledge Base</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt"><img class="image_resized" style="height: auto; max-width: 528px; width: 528px" src="/api/data/v9.0/msdyn_knowledgearticleimages(2d5f99dd-218b-f111-ab0f-000d3abe6fe7)/msdyn_blobfile/$value" width="528" height="217" data-msdynid="___2d5f99dd-218b-f111-ab0f-000d3abe6fe7___" data-msdyntype="data:image/png;base64"></span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware update instructions</strong></span></p><p style="margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">With the release of NG9xx Firmware 7.0, there is no longer the option between "A and B firmware versions", as first introduced with version 4.14.0.</span><br><span style="font-family: Calibri; font-size: 12pt">To update to this release, please follow the advised steps according to </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">our release notes page (NG)</span></a></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 1157px" data-msdynid="___64a8e140-f18f-f111-8076-6045bd9db8d3___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(64a8e140-f18f-f111-8076-6045bd9db8d3)/msdyn_blobfile/$value" width="1157" height="213"></p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware Terms and Conditions</strong></span><br><span style="font-family: Calibri; font-size: 12pt">Alfen's firmware terms and conditions apply to this release and can be </span><a href="https://alfen.com/assets/download/blte3c6f5fe2dd597f4" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">downloaded from our website</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="header_top" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 1.5rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><div class="header_top" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 1.5rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; 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margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><div class="header_top" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 1.5rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><div class="header_top" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 1.5rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><div class="header_top" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 1.5rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><h1 class="title" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.75rem; font-weight: 400; line-height: 2rem; margin: 0; text-align: left" title="Flat cable 6mA detection-NG920" data-ui-content="Flat cable 6mA detection-NG920" data-ui-id="page-title" data-v-fe28d607="">Flat cable 6mA detection-NG920</h1></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><p style="margin: 0">&nbsp;</p><blockquote><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-e46a684f="" data-v-eb79c009="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-e46a684f="" data-v-eb79c009="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-e46a684f="" data-v-eb79c009=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="SPK-Flat-cable-6mA-detection-803873915" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">SPK Flat cable 6mA detection 803873915</span></span><span class="bump large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="SPK-Flat-cable-6mA-detection-803873915" data-v-9f7b400c="" data-v-e46a684f=""><br>C<span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-eb79c009="" data-v-e46a684f="">ontents of the kit</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-v-92a194f2="" data-happo-hide="copy-button" data-ui-id=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-v-92a194f2="" data-p="small icon-only" type="button" data-pc-name="button" data-p-disabled="false" data-p-severity="secondary" data-pc-section="root"></button></span></h2><figure class="table" style="float: left; height: auto; margin-right: var(--ck-content-table-style-spacing, 0); width: 37.12%"><table class="ck-plugin-table ck-table-resized" style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden; width: 100%"><colgroup><col style="width: 19.12%"><col style="width: 55.11%"><col style="width: 25.77%"></colgroup><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Part number</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Description</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Quantity in the kit</td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">803881073-ICU</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Flat cable 6mA detection for NG920</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">1</td></tr></tbody></table></figure><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 1em 0"><img style="height: auto; max-width: 100%; width: 400px" data-msdynid="___07f37db6-1755-f111-bec7-002248823d81___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(07f37db6-1755-f111-bec7-002248823d81)/msdyn_blobfile/$value" width="400" height="267"></p></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Overview</strong></span></p><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">This article is applicable for chargers on Alfen's NG-Platform only.</span></span><br><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Between firmware release 4.14 and 7.0.0, two different encryption keys exist in the firmware update files.&nbsp;</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">These firmware releases include two separate .fwi files to allow upgrades from older firmware versions to newer.</span></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li style="list-style-position: initial" data-wrapper="true" data-list-item-id="ed04c8dee4496be708a6612dbf79c723a"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The encryption keys update will have impact on the updating mechanism.</span></span><br>&nbsp;</p></li><li style="list-style-position: initial" data-wrapper="true" data-list-item-id="eea2f42dbaf95d1dfd97de1da42b09f6f"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The encryption keys used in firmware version 4.12 and earlier are referred to as “A”.&nbsp;</span></span><br>&nbsp;</p></li><li style="list-style-position: initial" data-wrapper="true" data-list-item-id="eb1c0ac12d90f20cd21ae757122b49b7f"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The encryption keys used in firmware version 4.14 and higher are referred to as “B”.</span></span><br>&nbsp;</p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-wrapper="true" data-list-item-id="e589cab711f88f6016896d69bf5f2da5c"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">From firmware version 7.0.0, only encryption 'B' will be distributed.</span></span></p></li></ul><figure class="table" style="width: 100%"><table style="border-spacing: 0; height: auto; overflow: hidden; border: 1px solid rgba(191, 191, 191, 1); border-collapse: collapse; font-size: 9pt; width: 100%" border="1" cellspacing="0"><tbody><tr><td style="min-width: 2em; vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); padding: initial; width: 120px"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="477"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><strong style="box-sizing: border-box" data-renderer-mark="true">What you must know about updating firmware</strong></span></p><ul class="ak-ul" style="margin: 10px 0 0; background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; orphans: 2; padding: 0 0 0 var(--ed--list--item-counter--padding,24px); text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-indent-level="1"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="box-sizing: border-box" data-list-item-id="e514f2caffb9150f2cac7e1628e7aaaca"><p style="box-sizing: border-box; font-size: 1em; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; padding: 0" data-renderer-start-pos="523"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Updating from an older version (4.12 or older) to a higher version is always possible by using upgrade file x.x-<strong style="box-sizing: border-box" data-renderer-mark="true">A</strong>.</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="box-sizing: border-box; margin-top: var(--ds-space-050,4px)" data-list-item-id="e6a2b5de303581f4a9d25e8cd7d9b2e90"><p style="box-sizing: border-box; font-size: 1em; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; padding: 0" data-renderer-start-pos="789"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In case the charger is already running on firmware version 4.14 or higher, please use firmware type <strong style="box-sizing: border-box" data-renderer-mark="true">B</strong>.</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="box-sizing: border-box; margin-top: var(--ds-space-050,4px)" data-list-item-id="e4d259d7f90a7f50b6f838210ee91a365"><p style="box-sizing: border-box; font-size: 1em; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; padding: 0" data-renderer-start-pos="895"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">We <strong style="box-sizing: border-box" data-renderer-mark="true"><u style="box-sizing: border-box" data-renderer-mark="true">do not recommend downgrading</u></strong> firmware.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">For instance, in 3-phase Eve Single Pro-line chargers, downgrading causes issues in compatibility with newly sourced power meters.</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="box-sizing: border-box; margin-top: var(--ds-space-050,4px)" data-list-item-id="eec48bee14c7e896ff56423565f50d2bf"><p style="box-sizing: border-box; font-size: 1em; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; padding: 0" data-renderer-start-pos="1072"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">A limited number of firmware versions is available as full version from our Firmware pages for </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG-Platform</span></a></p></li></ul></td></tr></tbody></table></figure><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Applicable models:</strong></span></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="ee7ce70a4b989d85da8c049ab0e9bb47f"><p style="margin: 1em 0">Eve Single S-line</p></li><li data-list-item-id="e096074368ebc9ad55fdd4bc263449bef"><p style="margin: 1em 0">Eve Single Pro-line</p></li><li data-list-item-id="ec4d9a1acec78b2237cbf174bc974d342"><p style="margin: 1em 0">Eve Double Pro-line</p></li></ul><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Why has Alfen introduced tamper detection?</strong></span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Tamper detection is introduced to protect the internals of the charging station by monitoring whether the housing is properly closed or not. This is required in the new “Electric Vehicles (Smart Charge Points) Regulations” that are now active in the UK.</span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>What is Anti-Tamper detection?</strong></span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Anti-Tamper detection is part of the UK Smart Charging Requirements. The Anti-Tamper kit contains a plunger switch which is triggered if the front cover is opened (like a fridge light).&nbsp;</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">The anti-tamper device detects an (attempted) breach of a charge station when the front cover is removed.</span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>How does tamper detection work?</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">The Anti-Tamper detection solution is represented by a physical switch located just behind the housing of the charging station (in the top-right corner). It is activated when the front of the housing is lifted from its position. Activating the tamper detection switch will result in:</span></span></div><ul style="margin-top: 1em; margin-bottom: 1em"><li data-wrapper="true" data-list-item-id="eb9e724228159c81696628899f720b440"><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Notify the user by displaying a message (on Eve Pro-line models), or showing an orange LED (for Eve Single S-line)</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 400px" src="/api/data/v9.0/msdyn_knowledgearticleimages(63cf99cb-992f-ef11-840a-000d3aabae83)/msdyn_blobfile/$value" alt="" width="400" height="321" data-msdyntype="data:image/png;base64" data-msdynid="___63cf99cb-992f-ef11-840a-000d3aabae83___" align="none"></span></span><br>&nbsp;</p></li><li style="list-style-position: initial" data-wrapper="true" data-list-item-id="ecf8400770c0a99e7b3d67725a866cb04"><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Sends a security notification to the backoffice</span></span><br>&nbsp;</p></li></ul><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>How is tamper detection activated on a charging station?</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The following three requirements must be met for the tamper detection to be functional:</span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li style="list-style-position: initial" data-list-item-id="e980a7150b390a22d20d8017036f617ed"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Mechanical&nbsp;<span style="display: none"> </span>switch installed</span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e8f9e29e1f422f3f0081ca92974d58e73"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware version 6.1 or later installed</span><br>&nbsp;</p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e868c312da8390ed168bd5e76c9e3aed2"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The charging station is powered on.</span></p></li></ul><p style="list-style-position: inside; margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">As tamper detection is part of a (cyber) security schedule, it will be activated automatically when possible and cannot be deactivated anymore once installed.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Physically removing the tamper detection switch will result in a permanent detection report (security event notification) until resolved by installing a (new) tamper detection switch.</span><br>&nbsp;</p><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Can the charging station still be used when the tamper detection has been triggered?</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Yes, the charging station will remain operational for end users. Charging will still be possible.</span></p><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Are charging stations with tamper detection only available for ordering in the UK?</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">For now, we only deliver it with charging stations ordered for the UK.&nbsp;</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">We will probably integrate it into all charger types by default at a later stage. There is a chance that tamper detection will be legally required in the whole EU later, so we want to be properly prepared for that.</span></p><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>How to reset/ dismiss</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">A tamper detection alert can be resolved using the MyEve app (v1.18.0 and up) /ACE Service Installer (3.6.6-163 and up), logging in, and resetting the sensor.&nbsp;</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Please refer to the images below. If the warning is only dismissed, then the tamper warning will remain active.</span><br>&nbsp;</p><figure class="table" style="height: auto; width: 100%"><table style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px solid rgba(191, 191, 191, 1); font-size: 9pt; overflow: hidden; width: 100%" cellspacing="0" border="1"><thead><tr><th style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 549px" width="120px" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">MyEve App</span></th><th style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 275px" width="120px" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">ACE Service Installer</span></th></tr></thead><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 549px" width="120px"><img class="image_resized" style="height: auto; max-width: 100%; width: 350px" src="/api/data/v9.0/msdyn_knowledgearticleimages(79cf99cb-992f-ef11-840a-000d3aabae83)/msdyn_blobfile/$value" alt="MyEve App" width="350" height="179" data-msdyntype="data:image/png;base64" data-msdynid="___79cf99cb-992f-ef11-840a-000d3aabae83___" align="none"></td><td style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 275px" width="120px"><img class="image_resized" style="height: auto; max-width: 100%; width: 300px" src="/api/data/v9.0/msdyn_knowledgearticleimages(81cf99cb-992f-ef11-840a-000d3aabae83)/msdyn_blobfile/$value" alt="ACE Service Installer" width="300" height="150" data-msdyntype="data:image/png;base64" data-msdynid="___81cf99cb-992f-ef11-840a-000d3aabae83___" align="none"></td></tr></tbody></table></figure><p style="list-style-position: inside; margin: 1em 0">&nbsp;</p><figure class="table" style="height: auto; width: 100%"><table style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px solid rgba(191, 191, 191, 1); font-size: 9pt; overflow: hidden; width: 100%" cellspacing="0" border="1"><tbody><tr><td style="background-color: rgba(32, 148, 243, 1); border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 120px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Physically removing the tamper detection switch will result in a permanent detection report (security event notification) until resolved by installing a (new) tamper detection switch again.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This is a safety feature and is required!</span></td></tr></tbody></table></figure><p style="margin: 1em 0">&nbsp;</p></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 5.6.0-4370</span><br><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Additional Info:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Please refer to version </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01428" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">5.6.1</span></a><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"> as intermediate firmware version</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">5.6.0-4370</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">12-09-2025</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ec8f4fbad45b9a0c45b0604d8e6fe1c1b"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e1ad617d8664c2885d25fe3416204dc72"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e7a02b8eaf1ec1a6f27bda7b335308799"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6a629d76ef90492f613d549ec7485d56"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eee44b0e3bc018a80cff89e4e03f55a03"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 5.6.0-4370 is an updated version of firmware 5.6.0, containing the exact same content, but incorporates an updated certificate, valid until 21-07-2026.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The use of earlier released versions of firmware 5.6.0 may not be able to install correctly.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true">&nbsp;</div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 7.1.3</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.1.3</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">27-01-2025</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ebd57d5278c04cd881e9fb19aed1a1839"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0ba16d707bfe0d2fa38dc3447d300ee4"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ed98d5bf326bbf346a01a5333d7c7d210"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e5428a9fc6091c72511844b47951d9fd4"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Firmware Release 7.1.3 is a hotfix release.&nbsp;</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">The change details covers versions 7.1.1, 7.1.2 &amp; 7.1.3.</span></span><br>&nbsp;</p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="ef18b514733e04db49fa7ec099474047b"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.1.1: (Not released separately)</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Fixes an issue where the Start- and Stop Transaction messages were not sent for E-socket charging session (region: FR).</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Applicable for: French stations with an external E-socket</span><br>&nbsp;</p></li><li data-list-item-id="ef2de5993bedb02fdd71582a1c1c56495"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">7.1.2: (Not released separately)</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Internal improvement to ensure the E-socket solution (7.1.1) works on the 7.1.x firmware without adverse effects to other transaction related OCPP messages.</span></span><br>&nbsp;</p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e4f8ba1ac4fbd04f01045a3d5ed37c20a"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">7.1.3:</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Internal improvement to ensure the E-socket solution (7.1.1) works without adverse effects to transaction related OCPP messages specific for “Plug &amp; Charge” charging sessions.</span></span></p></li></ul><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p></div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif">-</span></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><h1 class="title" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.75rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 2rem; margin: 0; text-align: left; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" title="Switch Disconnector 8P 40A" data-ui-content="Switch Disconnector 8P 40A" data-ui-id="page-title" data-v-fe28d607="">Switch Disconnector 8P 40A</h1><p style="margin: 0">&nbsp;</p><blockquote><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="SPK-Switch-Disconnector-8P-40A-803873837" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">SPK Switch Disconnector 8P 40A 803873837</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Contents-of-the-kit" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><p style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; margin: 0 0 1rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-9f7b400c="" data-v-97f42bc7="">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="rw_adf_layout_column column_width_33" style="margin: 0; min-width: 0; padding: 0" data-v-85bc4fcb="" data-v-c6e36616=""><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; float: left; height: auto; margin-right: var(--ck-content-table-style-spacing, 0); overflow: hidden; width: 100%"><table class="ck-table-resized" style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden; width: 100%"><colgroup><col style="width: 22.88%"><col style="width: 53.02%"><col style="width: 24.1%"></colgroup><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Part-number" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Part number</span></span></h3></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Description" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Description</span></span></h3></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Quantity-in-the-kit" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Quantity in the kit</span></span></h3></td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h5 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1rem; font-style: normal; font-weight: 700; letter-spacing: normal; line-height: 1.125rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="107303302-ICU" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1rem"><span class="text_node" style="line-height: 1.125rem" data-v-e46a684f="" data-v-eb79c009="">107303302-ICU</span></span></h5></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h5 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1rem; font-style: normal; font-weight: 700; letter-spacing: normal; line-height: 1.125rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Switch-disconnector-ABB-40A-8P" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1rem"><span class="text_node" style="line-height: 1.125rem" data-v-e46a684f="" data-v-eb79c009="">Switch disconnector ABB 40A 8P</span></span></h5></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">1</td></tr></tbody></table></figure><h3 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.25rem; font-weight: 400; line-height: 1.5rem; margin: 0; vertical-align: middle" id="Part-number" data-v-c6e36616="" data-v-e46a684f=""><span class="bump hidden small copy_button" style="display: inline-block; margin-left: 4.5px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 24px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 24px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h3></div></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><figure class="image" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 100%"><img style="display: block; height: auto; max-width: 100%; width: 400px" width="400" height="267" data-msdynid="___e27a157e-b555-f111-bec7-002248823d81___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(e27a157e-b555-f111-bec7-002248823d81)/msdyn_blobfile/$value"></figure><figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=VdKMeJxRYEY"><div style="position: relative; padding-bottom: 56.2493%; height: 0"><iframe src="https://www.youtube.com/embed/VdKMeJxRYEY" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0" allowfullscreen="" sandbox="allow-scripts allow-same-origin allow-forms"></iframe></div></div></figure></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>Firmware version 6.6.2-4396-BL-upgrade</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 6.6.2-4396-BL-upgrade</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">6.6.2-4396-BL-upgrade</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">09-04-2026</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e4e3d13240b676eb6502f978cb2f9a151"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="edd6321f053810a888c0110381fde0af9"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8e394c554cf263eefa46469cb3c4561e"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ee09895481aa478dda6637e86844433ee"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eea1f179c33703e7121667e444b9d3f50"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 6.6.2-4396-BL-upgrade is an updated version of firmware 6.6.2-4321 and 6.6.2-4351, containing the exact same content, but incorporates an updated certificate, valid until 2027-02-04 and including the bootloader.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The use of earlier released versions of firmware 6.6.2 may not be able to install correctly.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Firmware version 6.6.2 is the last firmware version containing an update-file for A-encryption and B-encryption.</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">More recent versions will only hold the B-encryption which is not specifically mentioned any more.</span></span></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Firmware Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.3.0</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date/Installation expiration date:</strong></span></span><br>(Release date: date when published, Expiration date: date after which the firmware can no longer be installed from the backoffice when charger is using secure connection)<br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.3.0-4377: 30-10-2025 / 21-07-2026</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.3.0-4411: 17-07-2026 / 04-02-2027</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></div><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="ef2673266f93d1c3bbaa4342c6345387f"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e4d4361f25d7429b7da30622664ef09f1"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e4141cb24089937e77c5c33705816992d"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="ed1073e0f441bb628da4ca272498509c3"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e4b3484e15d3966d6ea068ba7616a6539"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">ACE Service Installer version 4.1.0 or higher is needed</span></span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Contents:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.3.0</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Introduction</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.3 includes stability improvements and bug fixes.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">These release notes describe what is included in this release in terms of stability improvements, bug fixes and new features.</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Relay sequence improvements</strong></span></span></div><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">When starting a charging session, only the safety relays will now be switched before starting&nbsp;delivery of power to the vehicle. The bypass relays are kept closed and will be opened if the&nbsp;</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">charging station detects that a safety relay is welded. Note that during a boot sequence the&nbsp;relays are no longer switched.</span></span></p><p style="margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Bug fixes</strong></span></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e54756e88d2a97c3f06f8bd3709cd8b02"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where data from the P1 smart meter was not parsed correctly.&nbsp;</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">This resolves issues with Active Load Balancing functionality in combination with a P1 DSMR smart meter.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e2c9c984e3d6b1f1c48a8053ae56f7d13"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where activating the WiFi access point caused an IP conflict with a TCP/IP energy meter and/or when connecting to the charging station with ACE Service Installer, Eve Connect or MyEve.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e591f4ea74a54098e7dc7c9c273ee770b"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added checks to ensure that a Eichrecht public key can be recovered even when a power outage is too abrupt to properly store it. This caused Eichrecht charging sessions to be labelled as incorrect.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e65b6347a60f8675ccdb7211b6d5cc9e8"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where an Eve Single charging station with Active Load Balancing went in safe mode and error 213 state after some time when connected to a Linky smart meter set to TIC Standard mode</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="ee11d2d3229213c98a0842bbb58c740f5"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where starting a session with an e-Socket (Type E) on a double socket station caused a crash.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="ebe2128efc3d00faa688b290c87328810"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added a check to ensure timely observation of opening of the S2 signal in all cases. This has caused issues with specific vehicles with strict S2 timing regime.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e39c76192b09099441b5f435e0e9c42bd"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where enabling a Modbus TCP/IP energy meter caused a crash on specific hardware revisions</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e6a623d63bae42b14db297b0a3110bd85"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where swiping a valid RFID card would result in a return to the idle state after accepting the RFID card rather than starting a transaction</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e0e3c4d0a2327b96e3904d35d4ddc3389"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where a socket that is not reserved would go to the available state after handling a reservation on Eve Double Pro-line or Twin 4XL</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e334bd6d00582269477f6d016b1cf25f4"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Translations for the Catalan language have been updated</span></span></p></li></ul><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Back-end communication changes</strong></span></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e0807b994a166bcd078b4cc570e96f1a7"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where properties of a Smart Charging Network are not updated throughout the entire SCN when changing SCN specific properties over OCPP.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="eeb47619297357bfa2661826093fb20fc"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where stack levels of different types of OCPP charging profiles were not taken into account</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e7e11791d0851c58f9ede34a6e87f8ad7"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added checks for corrupt entries in the transaction database to ensure successful exchange of OCPP transaction related messages. If a correct entry is found this entry will be skipped in addition to new recovery methods.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ea01d7d217ec0cefce6790a66cd8810ff"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added </span><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> as a new configuration key as an addition to </span><i><span data-wrapper="true">ConnectionTimeout</span></i><span data-wrapper="true">.&nbsp;</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> specifies the timeout when a user has plugged in the cable, but has not yet authorized. The default value of </span><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> will initially be set identical to the value of </span><i><span data-wrapper="true">ConnectionTimeout</span></i><span data-wrapper="true">, even if </span><i><span data-wrapper="true">ConnectionTimeout</span></i><span data-wrapper="true"> is set to a non-default value. Setting </span><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> to 0 means that no timeout will apply and the charging station will wait indefinitely for an authorization after plugging in the cable.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e8f1bae066eb51ef622fc321fe19666ec"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">When a charging station receives multiple RemoteStop requests for the same transaction it will only process the first request and reject any subsequent requests until the first request is successfully processed.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e77396d6baa10f76642b6fcfe79dd7906"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where charging stations with 6mA DC leakage detection reported a trip to the backoffice with a trip current of 0.0mA. Now the reported measurement to the backoffice is the highest measured trip current as opposed to trip current after relay switches off.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="ebe47fbe3874e64756a6defc0c589f92c"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where a remote firmware update failed due to the charging station trying to connect to changing to a higher network profile. When a remote update is initiated the active network profile will not try to connect to a higher network profile until the firmware update is completed.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e50cf48bf9926f1e688e6fca7f5b19d36"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Multiple changes are made relating to the reservation functionality of OCPP:</span></span></p><ul style="list-style-position: initial; margin-bottom: 0; margin-top: 0"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="eb4246a783865228256cbc53010e7d819"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Disabled the backoffice configuration keys ReserveConnectorZeroSupported on OCPP 1.5/1.6J and NonEvseSpecific on OCPP2.0.1</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e138f8de3ff506e57345bf72b90b188c8"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">A reservation will only be accepted if a socket is specified with the reservation request to the charging station.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e8ebd355ae9f16fb534ed93c54ffaba22"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">A reservation made via OCPP is now set to resolved when a transaction is started with the token associated with the reservation.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e38e011b3c19a0e8b97d290edf9c52441"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">When a duplicate reservation is received the latest iteration will be accepted and older ones will be cleared</span></span></p></li></ul></li></ul><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Firmware update instructions</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">With the release of NG9xx Firmware 7.0, there is no longer the option between "A and B firmware versions", as first introduced with version 4.14.0</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">To update to this firmware version, please follow the advised steps according to </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">our release notes page (NG)</span></a></p><p style="font-size: 12px; margin: 0">&nbsp;</p></div></div></div></div>

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display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><h1 class="title" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.75rem; font-weight: 400; line-height: 2rem; margin: 0; text-align: left" title="Bolts internal m4x8 nickel" data-ui-content="Bolts internal m4x8 nickel" data-ui-id="page-title" data-v-fe28d607="">Bolts internal m4x8 nickel</h1></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; 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font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><p style="margin: 0">&nbsp;</p><blockquote><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="SPK-Bolts-internal-m4x8-nickel-803873879" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">SPK Bolts internal m4x8 nickel 803873879</span></span></h2><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Contents-of-the-kit" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><figure class="table" style="float: left; height: auto; margin-right: var(--ck-content-table-style-spacing, 0); width: 37.12%"><table class="ck-plugin-table ck-table-resized" style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden; width: 100%"><colgroup><col style="width: 19.12%"><col style="width: 55.11%"><col style="width: 25.77%"></colgroup><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Part number</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Description</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Quantity in the kit</td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">063317046-ICU</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Screw m4x8</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">25</td></tr></tbody></table></figure><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><figure class="image" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 100%"><img style="display: block; height: auto; max-width: 100%; width: 400px" width="400" height="267" data-msdynid="___4c82e5c4-f354-f111-bec7-000d3a239419___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(4c82e5c4-f354-f111-bec7-000d3a239419)/msdyn_blobfile/$value"></figure></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 7.1.6</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.1.6</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">17-03-2025</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ecd0adc3a49914743654a91ba5975bf24"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e63a4b0f0a08e940afc0403d7db93a72c"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6ffaeae46dd08b88c6abb9437a359466"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e48273cf008a595e0dcf3c7f5e3a307ab"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.1.6 is a hotfix release.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This firmware hotfix is a remedy for some issues affecting displays of chargers on the NG9-platform</span></div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true">&nbsp;</div></div></div></div></div></div></div>

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