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Knowledge Base
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Videos

Tutorial videos for installation and replacements.

Products

Eve Double Pro-line

Eve Double Pro-line

Alfen's flagship for smart solutions

Check it on Alfen Website

Documentation

Eve Double Pro-line - Installation and user manual

904461xxx

Eve Single Pro-line & Eve Double Pro-line Payment terminal - Accessory Integration Guide

904464010

Eve Single Pro-line & Eve Double Pro-line Payment Terminal - Accessory Installation Guide

904464010

Eve Double Pole - Accessory Manual

803881440

Eve Double Duo Pole - Accessory Manual

803881390

Eve Single & Double Metal Base

803828601

Eve Double Wall Cover - Accessory Manual

803881382

Eve Double Cover Pole - Accessory Manual

803881381

Configuration

How to configure Active Load Balancing (ALB) via the MyEve app

SCN Cross Platform Compatibility

Configuring a new Control Board (NG)

Consumer

ERE-certificates: Earn money when charging at home (Netherlands only)

Firmware

NG-Firmware version 4.15.6

NG Firmware version 5.6.1-4381

Release notes - Firmware updates NG-Platform (NG-910 / NG-920)

NG-Firmware version 4.12

NG-Firmware version 7.4.0

MyEve app

How to configure Active Load Balancing (ALB) via the MyEve app

Orientation & Quotation

3D models Alfen charging stations

Spare Parts

Flat cable NFC/Display PG

T2 socket Eve Double

Residual Current Circuit Breaker RCCB

LADMOD Right AFIR

Actuator T2 Socket Lock

Troubleshooting

SCN Cross Platform Compatibility

What is Anti-Tamper Detection (NG-Platform)?