NG-Firmware version 7.1.0

Frontpanel Eve Single Pro-line

3D models Alfen charging stations

Information on NG-Firmware version 4.15.6

NG-Firmware version 4.15.6

This page provides information on Firmware version 5.6.1

NG Firmware version 5.6.1

Dummy socket for Eve Single

What does Error code 215 mean?

Actuator T2 Socket Lock

Power entry NG9xx+

NG-Firmware version 7.4.6

This step-by-step guide will help you to change the configuration from Plug & Charge to RFID.

How do I convert a charging station from Plug & Charge to RFID authorization?

This step-by-step guide will help you to download the transactions using the MyEve app

How do I download the transactions from a charger using the MyEve app (NG-Platform only)

NG-Firmware version 7.0.5

Learn about the most frequently asked questions regarding the new WiFi functionality on Alfen's Eve Single S-Line and Pro-Line charging stations .

WiFi on Alfen charging stations

Plug & Charge/RFID FP910 LED

Powerboard Eve Single

This article provides information on the different firmware versions for chargers using the NG-Platform

Release notes - Firmware updates NG-Platform (NG-910 / NG-920)

Energy Meter

Power Entry

This article explains how a personized logo can be uploaded to the charger.

How can I change the logo on the display of the charging station remotely?

Here you can find the standby currents for Alfen chargers

How much energy does a charging station consume in standby mode?

Cable for DZG kWh NG910

Shutter lid for Eve Single and Twin

NG-Firmware version 4.12

This article inform on firmware version 7.4.0 for the NG-Platform

NG-Firmware version 7.4.0

Does my charger have a MID meter?

This article inform on firmware version 7.4.5 for the NG-Platform

NG-Firmware version 7.4.5

Cable IVU-CTL

Fuse 100mA PWR910

Front Eve Single Pro White

This page provides information on Firmware version 4.15.7

NG-Firmware version 4.15.7

TIC/RS485 Connector

This page provides information on the Alfen MyEve app.

What is the MyEve app (NG-Platform only)?

Earth cable for Eve Single

Fuse link for payment terminal

RFID NFC Reader

This article informs on firmware version 7.4.2 for the NG-Platform

NG-Firmware version 7.4.2

This article explains the ways to add a charge pass to a charger that uses Alfens NG-Platform

How to add an additional charge card to the charging station that uses the NG-Platform

ERE-certificates: Earn money when charging at home (Netherlands only)

Eve Single Back Cover Seal

Step-by-step guide to configure Active Load Balancing (ALB) via the MyEve app

How to configure Active Load Balancing (ALB) via the MyEve app (NG-Platform only)

GSM Antenne

This instruction informs how to locally change the logo on the display of the charger.

How can I change the logo on the display of my charger locally?

SCN Cross Platform Compatibility

This article informs on firmware version 7.4.4 for the NG-Platform

NG-Firmware version 7.4.4

This kit can be used to add wifi connectivity to the Eve Single Pro-line or Eve Single S-Line

4G and WiFi Upgrade Kit NG910

Flatcable FP910 for Eve Single Pro-line

Flat cable NFC/Display

This article describes the difference between encryption key A and B on charger with the NG-platform.

What is the difference between firmware files with encryption key A or B?

T2 socket Eve Single

This page describes the Anti-Tamper feature.

What is Anti-Tamper Detection (NG-Platform)?

Cable Flat cable CTL/AUX

NG-Firmware version 5.6.0

Flat cable for NFC reader

Fixed cable for charge point

Power board replacement instructions for Eve Single S-line and Pro-line

How to replace the power board for Eve Single S-line and Pro-line

Subframe Seal Eve Single Ø6

NG-Firmware version 7.1.3

Payment Terminal

Eve Single Back

Control board Eve Single

Cable clamp for kWh

This step-by-step guide will help you to program a new Control Board that is installed in a charger using the NG-Platform

Configuring a new Control Board (NG)

Unable to update firmware from Eve Connect using Android device

Information on NG-Firmware version 6.6.2-4396-BL-upgrade

NG-Firmware version 6.6.2-4396-BL-upgrade

Bolts front m4x8 Eve Single

This page provides information on Firmware version 7.3.0

NG-Firmware version 7.3.0

This knowledge article explains whether the EVE Single PRO-line socket version can be upgraded to a fixed cable version.

Can you upgrade Eve Single Pro-line or Eve Single S-Line from Socket Version to Fixed Cable Version?

Eve Single Plug & Charge interface

Cable CP to fixed cable

Bolts internal m4x8 nickel

Subframe assem. Eve Single

NG-Firmware version 7.2.0

NG-Firmware version 7.1.6

Eve Single & Eve Double Payment terminal - Accessory Integration Guide

Eve Single & Eve Double Payment Terminal - Accessory Installation Guide

Eve Single Duo Pole - Accessory Manual

Eve Single Pole Cable Hook - Accessory Manual

Eve Single S-line and Pro-line - Datasheet

Eve Single Pole - Accessory manual

Eve Single & Eve Double & Twin 5 & Twin 5 Plus & Twin 5 Plus 25D60 - Smart Charging configuration guide with ACE Service

Eve Single S-line and Pro-line - Installation manual

Eve Single S-line and Pro-line - User manual

Eve Single & Eve Double & Twin concrete base - Accessory manual

Eve Single & Double Metal Base - Accessory Manual

Eve Single Pro-line - Declaration of conformity

Direct charging AFIR - Implementation guide

https://alfen.api.crm4.dynamics.com/api/data/v9.2/$metadata#alf_knowledgewebsiteproducts(alf_knowledgewebsiteproductid,alf_title,alf_article_number)/$entity

Eve Single Pro-line

Advanced, smart and top-quality: the Eve Single Pro-line

Avanzata, smart e di alta qualità: Eve Single Pro-line

Fortschrittlich, intelligent und hochwertig: Eve Single Pro-line

La Eve Single Pro-line: Technologie avancée, intelligente et qualité premium

Geavanceerd, slim en kwalitatief hoogstaand: Eve Single Pro-line

Avanzado, inteligente y de alta calidad: el Eve Single Pro-line

https://alfen.api.crm4.dynamics.com/api/data/v9.2/$metadata#knowledgearticles(knowledgearticle_category(categoryid,categorynumber,title,description))/$entity

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 7.1.0</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.1.0</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">08-01-2025</span></span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e7af33244ca9bfe28e04a6ce631e57c80"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ec596506982535c1d501b4d9241ab7232"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e90c7384c766ccda6db5d907d986b4248"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="efed46d4b1d5b9d561f1c9b2841c3d1ae"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.1</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><ul style="margin-bottom: 1em; margin-top: 1em" dir="ltr"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e12323a782bd26038aec00a1ec9d508c9"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wireless Commissioning</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="ed44a3e220f695bc87131717100986781"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wireless LAN support</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="ed08628c2e1f7511d89f4b4a13279fd6d"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Using EVE Connect without a password (End user access)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e6c5a79ecbfb01b63886ab5b521d1841d"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Support for the improved installer app: MyEve 2.03</span></p></li></ul><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><ul style="margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-color ck-list-marker-font-family" data-wrapper="true" data-list-item-id="e1bde89e246d9202ab03512e123073cc0"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif">ACE Service Installer 3.7.0 or higher is needed</span></p></li><li data-wrapper="true" data-list-item-id="e82ca2e7b58f797f7fbac6e4ed489e1a6"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif">The Wireless features are available on Eve Single S-line and Eve Single Pro-line produced March 2023 or later. The production date can be found on the type label on the bottom of the charging station.</span><br>&nbsp;</p></li></ul></div></div></div>

Firmware updates and related information for chargers using the NG-Platform

Firmware NG-Platform

Knowledge articles about spare part kits.
You can also find spare part via the product-pages.  Click 'Products' from the main-menu and open the 'Spare Parts' section.

Spare Parts

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0" dir="ltr"><span style="color: rgba(81, 167, 249, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Do you have 3D models of Alfen chargers available?</strong></span></p><p style="margin: 1em 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">3D models of the Eve Single S-line, Eve Single Pro-line, and Eve Double Pro-line are available for use by real estate project developers, system integrators, or installers in their Building Information Management (BIM) tools. Our customers can also utilize these models for promotional activities.</span></p><p style="margin: 1em 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The real estate sector is progressively adopting the creation of digital twins for buildings through Building Information Management (BIM) tools, incorporating 3D models of projects before development begins. With EV chargers becoming a standard facility at business locations, there is a growing necessity to integrate EV chargers into 3D BIM models. Additionally, 3D models are increasingly employed for promotional activities on websites and social media.</span></p><p style="margin: 1em 0" dir="ltr"><img class="image_resized" style="height: auto; max-width: 100%; width: 750px" src="/api/data/v9.0/msdyn_knowledgearticleimages(bca8865d-9a2c-ef11-840b-6045bd907de3)/msdyn_blobfile/$value" alt="" width="750" height="625" align="none" data-msdynid="___bca8865d-9a2c-ef11-840b-6045bd907de3___" data-msdyntype="data:image/jpeg;base64"></p><p style="margin: 1em 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">There are models available for either socket and cable variants. Also, there are models for application on a wall and models including a pole.</span></p><p style="margin: 1em 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The 3D models can be downloaded here:</span></p><figure class="table" style="height: auto; margin: 1em 0; width: 755.222px"><table style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px solid rgba(191, 191, 191, 1); overflow: hidden; width: 100%" border="1"><thead><tr><th style="vertical-align: middle; text-align: left; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Product</span></th><th style="vertical-align: middle; text-align: left; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket/Cable</span></th><th style="vertical-align: middle; text-align: left; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Mounting</span></th><th style="vertical-align: middle; text-align: left; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">File</span></th></tr></thead><tbody><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wall</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460003-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Pole</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460003pole-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Cable</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wall</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460007-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Cable</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Pole</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460007pole-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wall</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460503-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Pole</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460503pole-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Cable</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wall</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460507-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Cable</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Pole</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904460507pole-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Wall</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904461001-mck_asm.stp</span></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Socket</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Pole</span></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 296px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">904461001pole-mck_asm.stp</span></td></tr></tbody></table></figure><p style="margin: 1em 0" dir="ltr">&nbsp;</p><p style="margin: 1em 0" dir="ltr"><span style="color: rgba(81, 167, 249, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><strong>What is a .STP file?</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The .stp file format stands for Standard for the Exchange of Product model data. It's a widely used file format for 3D models, especially in the realm of computer-aided design (CAD). .stp files contain information about the geometric and topological data of a 3D model, making it easy to share and exchange such data between different CAD software. The format is standardized by ISO (International Organization for Standardization) to ensure compatibility across various design and engineering applications.</span></p></div>

Orientation & Quotation

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 4.15.6</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">4.15.6</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">13-10-2021</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e72e33da734ea252652907257bd0126c8"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ecb2e1fc2af1a67d857220fa1f75a504c"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e38b601ae75ae523244d0753844f37d03"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="efeb435b17b2b216ffe820cf216aa3f3f"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8636f694d11b9a5ba11e255cedf8496e"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 4.15.6 is a hotfix release that incorporates a single bug fix for chargers on firmware 4.15.4 that can not install newer firmware versions.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In case updating a charger from firmware version 4.15.4 to a higher version fails, please first install this version 4.15.6 and after successful installation proceed with </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">the next firmware version in the advised update path</span></a><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">.</span><br>&nbsp;</div></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>Firmware version 5.6.1</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 5.6.1</span><br><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Additional Info:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This firmware version replaces earlier version 5.6.0 as an intermediate version to update from outdated versions.</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version / Release date / Expiration date</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 10pt">(Release date: date when published, Expiration date: date after which the firmware can no longer be installed from the backoffice when charger is using secure connection)</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">5.6.1-4381 / 04-12-2025 / 21-07-2026</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">5.6.1-4414 / 28-07-2026 / 04-02-2027</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">04-12-2025</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e71ba2febbf6fca140a572cd29cd83166"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8d2af16febba73ac7fc5cec24d93d3d2"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e2f859639bc2673bd1c9bb13d0b821462"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ec80630c2f174b0bf43503daec1fdb08e"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true">&nbsp;</div></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="stickystyles-wrapper-insert" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Applicable platform:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This error code can be found on chargers using the below platform(s):</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e99958696c2dfaf0cf5f92c08d2e89d14"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">AHP (Alfen Hardware Platform) ≥ 2.5.0</span></div></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ed1e4fec40eab6a44be663cf88448c1c7"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation) ≥ 7.4.0</span></div></li></ul></div><div class="stickystyles-wrapper-insert" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Error code 2xx | Error In Installation</strong></span></div><div data-wrapper="true"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Error codes starting with '2' indicate that the most likely cause for the problem is related to the Installation of the charger.</span></span><br>&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0" data-wrapper="true"><strong style="box-sizing: border-box; font-weight: bold">Error code:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif"><span style="box-sizing: border-box">215</span></span><br>&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1" data-wrapper="true"><strong style="box-sizing: border-box; font-weight: bold">Error message on display:</strong></span></span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17">&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><strong style="box-sizing: border-box; color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px; font-weight: bold; letter-spacing: -0.005em" data-renderer-mark="true">Possible Cause:</strong></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102">&nbsp;rtuPort</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-wrapper="true" data-renderer-start-pos="1"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">Possible solutions:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">- Contact your charge point operator.</span>&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225">&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">OCPP Statusnotification:</strong></span></span><br>Info field: <span style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); font-family: &quot;Atlassian Sans&quot;, ui-sans-serif, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Modbus RTU lost, in safe mode max 6A (Default value</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">OCPP 1.6/2.0.1: OtherError</span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="321">&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="323"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">Suggestions:</strong></span></span></p></div></div></div>

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

Explanation on the Error Codes your charger may show

Error Codes

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="header_top" data-v-fe28d607=""><div class="title_container" data-v-fe28d607=""><h1 class="title" data-ui-content="Actuator T2 Socket Lock" data-ui-id="page-title" data-v-fe28d607="" title="Actuator T2 Socket Lock">Actuator T2 Socket Lock</h1></div></div></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="rw_adf_document page" data-v-b898688c=""><div class="content document_adf_content" data-v-b898688c="" data-v-9f7b400c=""><div class="p-panel p-component refined-panel macro-component-node macro-panel-component" data-pc-section="root" data-pc-name="panel" data-ui-id="panel-macro" data-p="" data-v-9f7b400c="" data-v-a61c65b5="" data-v-6214239b=""><div class="p-panel-content-container" data-pc-section="contentcontainer" id="pv_id_7_8_0_content"><div class="p-panel-content" data-pc-section="content"><div class="panel-macro-content-container" data-v-6214239b=""><div class="panel-macro-content" data-v-6214239b="" data-v-6fc7536b=""><div class="panel-content-container" data-v-6fc7536b=""><blockquote style="border: none"><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote></div></div></div></div></div></div><h2 class="rw_heading" data-v-9f7b400c="" data-v-e46a684f="" id="SPK-Actuator-T2-socket-lock-803873810"><span class="text_node" data-v-e46a684f="" data-v-eb79c009="">SPK Actuator T2 socket lock 803873810-ICU</span></h2><p style="margin: 0" data-v-9f7b400c="" data-v-97f42bc7=""><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">With this kit, you can replace the actuator mounted on the socket. It serves to lock the cable.</span></p><div class="p-panel p-component refined-panel macro-component-node macro-panel-component" data-pc-section="root" data-pc-name="panel" data-ui-id="panel-macro" data-p="" data-v-9f7b400c="" data-v-a61c65b5="" data-v-6214239b=""><div class="p-panel-content-container" data-pc-section="contentcontainer" id="pv_id_7_11_0_content"><div class="p-panel-content" data-pc-section="content"><div class="panel-macro-content-container" data-v-6214239b=""><div class="content-icon" data-v-6214239b="">&nbsp;</div><div class="panel-macro-content" data-v-6214239b="" data-v-6fc7536b=""><div class="panel-content-container" data-v-6fc7536b=""><blockquote style="border: none"><p class="macro-component-content" style="margin: 0" data-v-a61c65b5="" data-v-97f42bc7=""><span class="text_node" data-v-97f42bc7="" data-v-eb79c009=""><strong>EU and DE variants only! This instruction is not applicable for the FR product with shutter socket.</strong></span></p></blockquote></div></div></div></div></div></div><h2 class="rw_heading" data-v-9f7b400c="" data-v-e46a684f="" id="Contents-of-the-kit"><span class="text_node" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span></h2><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; float: left; height: auto; margin: 1em 0; overflow: hidden; width: 41.9%"><table class="ck-table-resized" style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden; width: 100%"><colgroup><col style="width: 20.4%"><col style="width: 59.51%"><col style="width: 20.09%"></colgroup><tbody><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Part-number" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Part number</span></span></h3></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Description" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Description</span></span></h3></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Quantity-in-the-kit" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Quantity in the kit</span></span></h3></td></tr><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h5 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1rem; font-style: normal; font-weight: 700; letter-spacing: normal; line-height: 1.125rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="107386150-ICU" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1rem"><span class="text_node" style="line-height: 1.125rem" data-v-e46a684f="" data-v-eb79c009="">107386150-ICU</span></span></h5></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h5 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1rem; font-style: normal; font-weight: 700; letter-spacing: normal; line-height: 1.125rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Micro-Actuator-Hella-11122-02" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1rem"><span class="text_node" style="line-height: 1.125rem" data-v-e46a684f="" data-v-eb79c009="">Micro Actuator Hella 11122-02</span></span></h5></td><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">1</td></tr></tbody></table></figure><div class="rw_adf_layout_section" data-v-9f7b400c="" data-v-85bc4fcb=""><div class="rw_adf_layout_column column_width_33" data-v-85bc4fcb="" data-v-c6e36616=""><h3 class="rw_heading" data-v-c6e36616="" data-v-e46a684f="" id="Part-number">&nbsp;</h3></div><div class="rw_adf_layout_column column_width_33" data-v-85bc4fcb="" data-v-c6e36616=""><h3 class="rw_heading" data-v-c6e36616="" data-v-e46a684f="" id="Quantity-in-the-kit">&nbsp;</h3></div></div><div class="rw_adf_layout_section" data-v-9f7b400c="" data-v-85bc4fcb=""><div class="rw_adf_layout_column column_width_33" data-v-85bc4fcb="" data-v-c6e36616=""><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; height: auto; max-width: 4608px"><img style="display: block; height: auto; max-width: 100%; width: 4608px" src="/api/data/v9.0/msdyn_knowledgearticleimages(050d5fa8-ef54-f111-bec7-000d3a239e77)/msdyn_blobfile/$value" width="4608" height="3456" data-msdynid="___050d5fa8-ef54-f111-bec7-000d3a239e77___" data-msdyntype="data:image/jpeg;base64"></figure></div></div><p style="margin: 0" data-v-9f7b400c="" data-v-97f42bc7="">&nbsp;</p><figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=iYlsAmwz1YU"><div style="position: relative; padding-bottom: 56.2493%; height: 0"><iframe src="https://www.youtube.com/embed/iYlsAmwz1YU" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0" allowfullscreen="" sandbox="allow-scripts allow-same-origin allow-forms"></iframe></div></div></figure><figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=mz5Uiw1_XSQ"><div style="position: relative; padding-bottom: 56.2493%; height: 0"><iframe src="https://www.youtube.com/embed/mz5Uiw1_XSQ" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0" allowfullscreen="" sandbox="allow-scripts allow-same-origin allow-forms"></iframe></div></div></figure><h2 class="rw_heading" data-v-9f7b400c="" data-v-e46a684f="" id="Step-by-step-summarized-instruction-for-&quot;SPK-Actuator-T2-socket-lock&quot;">&nbsp;</h2><p style="margin: 0" data-v-dbea432c="" data-v-97f42bc7="">&nbsp;</p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 683px" src="/api/data/v9.0/msdyn_knowledgearticleimages(070d5fa8-ef54-f111-bec7-000d3a239e77)/msdyn_blobfile/$value" width="683" height="633" data-msdynid="___070d5fa8-ef54-f111-bec7-000d3a239e77___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0"><strong>Replacement Instructions</strong></p><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; height: auto; margin: 1em 0; overflow: hidden; width: auto"><table style="width: auto; height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden"><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em; vertical-align: top"><strong>Eve Single Plus</strong></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em; vertical-align: top"><strong>Eve Double Plus</strong></td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em; vertical-align: top"><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 633px" src="/api/data/v9.0/msdyn_knowledgearticleimages(afafcb21-225b-f111-bec7-000d3a239b11)/msdyn_blobfile/$value" width="633" height="898" data-msdynid="___afafcb21-225b-f111-bec7-000d3a239b11___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 632px" src="/api/data/v9.0/msdyn_knowledgearticleimages(b1afcb21-225b-f111-bec7-000d3a239b11)/msdyn_blobfile/$value" width="632" height="895" data-msdynid="___b1afcb21-225b-f111-bec7-000d3a239b11___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 632px" src="/api/data/v9.0/msdyn_knowledgearticleimages(b3afcb21-225b-f111-bec7-000d3a239b11)/msdyn_blobfile/$value" width="632" height="897" data-msdynid="___b3afcb21-225b-f111-bec7-000d3a239b11___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 636px" src="/api/data/v9.0/msdyn_knowledgearticleimages(b5afcb21-225b-f111-bec7-000d3a239b11)/msdyn_blobfile/$value" width="636" height="897" data-msdynid="___b5afcb21-225b-f111-bec7-000d3a239b11___" data-msdyntype="data:image/png;base64"></p></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em; vertical-align: top"><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 646px"><img style="display: block; height: auto; max-width: 100%; width: 646px" src="/api/data/v9.0/msdyn_knowledgearticleimages(0a0d5fa8-ef54-f111-bec7-000d3a239e77)/msdyn_blobfile/$value" width="646" height="914" data-msdynid="___0a0d5fa8-ef54-f111-bec7-000d3a239e77___" data-msdyntype="data:image/png;base64"></figure><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 643px"><img style="display: block; height: auto; max-width: 100%; width: 643px" src="/api/data/v9.0/msdyn_knowledgearticleimages(0c0d5fa8-ef54-f111-bec7-000d3a239e77)/msdyn_blobfile/$value" width="643" height="909" data-msdynid="___0c0d5fa8-ef54-f111-bec7-000d3a239e77___" data-msdyntype="data:image/png;base64"></figure><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 648px" data-msdynid="___19e5aad2-235b-f111-bec7-000d3a239b11___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(19e5aad2-235b-f111-bec7-000d3a239b11)/msdyn_blobfile/$value" width="648" height="919"></p><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 673px"><img style="display: block; height: auto; max-width: 100%; width: 673px" src="/api/data/v9.0/msdyn_knowledgearticleimages(0e0d5fa8-ef54-f111-bec7-000d3a239e77)/msdyn_blobfile/$value" width="673" height="952" data-msdynid="___0e0d5fa8-ef54-f111-bec7-000d3a239e77___" data-msdyntype="data:image/png;base64"></figure></td></tr></tbody></table></figure><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Firmware version 7.4.6</strong></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">This page provides information on Firmware version 7.4.6</span></span><br><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Additional Info:</strong></span><br>Please refer to <a href="https://knowledge.alfen.com/categories//CAT-01022/KA-01670" target="_blank" rel="noopener noreferrer">the workaround instructions</a> for chargers that can not be remotely updated while on 7.4.0 - 7.4.5 when using a secured backoffice connection.</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">&nbsp;</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Release date</strong></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">7.4.6-4416: 07-09-2026</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">&nbsp;</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Expiration date</strong></span><br>(<span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Date after which the firmware can no longer be installed from the backoffice when charger is using secure connection)</span></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">7.4.6-4416: 20-08-2027<br><span style="font-family: Calibri; font-size: 12pt">&nbsp;</span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Platform:</strong></span></div><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">NG (Next Generation):</span></span></div><ul style="margin: 0.75rem 0 0.75rem 1.25rem; border: 0 solid rgba(229, 231, 235, 1); list-style-position: initial; padding: 0 0 0 1.25rem"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ea4426b18a47723885c6d834e2e9cbc97"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single S-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e2ca2bfbf03f712fb95fab0bdebd3b75f"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single Pro-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e4df1176019c760984c896a718f9d7684"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double Pro-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e63096902088d1e6339e301f63d186d92"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double PG-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e56178d8ed352b14cce1f8ffb346c3439"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Twin4XL (NG920)</span></span></p></li></ul><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">The firmware file has the extension *.fwi</span></span></p><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Remarks:</strong></span><br>&nbsp;</p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Contents:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.4.6</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Introduction</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 7.4.6 is a hotfix addressing a single issue.</span></div><p style="margin: 1em 0">&nbsp;</p><p style="font-size: 12px; margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><span data-wrapper="true"><strong>New features</strong></span></span></p><p style="font-size: 12px; margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">None</span></p><p style="font-size: 12px; margin: 1em 0">&nbsp;</p><p style="font-size: 12px; margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><span data-wrapper="true"><strong>Bug fixes</strong></span></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e9be6c7c5430c6608894452edd41ec395"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">Fixed an issue where it was not possible to update firmware when using a secure backoffice connection (OCPP Security Profile 1 or higher).</span></p></li></ul><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>SCN cross platform compatibility</strong></span></div><p style="font-size: 12px; margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">Our <i>Smart Charging Network (SCN)</i> functionality is implemented as a shared library between our NG9xx platform and AHP platform to enable cross compatible SCNs. Our previous NG9xx release and our latest AHP releases have implemented SCN version 1.4, where this release newly implements SCN version 1.5. SCN versions are not backwards compatible.</span></p><p style="font-size: 12px; margin: 1em 0"><br><span style="font-family: Calibri; font-size: 12pt"><strong>SCN versions are not backwards compatible.</strong> It is not possible to combine charging stations running this release together with charging stations running older NG9 firmware and/or current AHP firmware in a single Smart Charging Network. The ACE Service Installer will provide a warning if charging stations with different SCN library versions are used in one SCN. Please refer to the SCN compatibility matrix below to check compatible firmware versions. For the actual status on this topic </span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01634" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">please refer to this page</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 1em 0">&nbsp;</p><p style="font-size: 12px; margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt"><img class="image_resized" style="height: auto; max-width: 509px; width: 509px" src="/api/data/v9.0/msdyn_knowledgearticleimages(e6bc57b7-39a5-f111-b8dd-7ced8d0c7f12)/msdyn_blobfile/$value" width="509" height="212" data-msdynid="___e6bc57b7-39a5-f111-b8dd-7ced8d0c7f12___" data-msdyntype="data:image/png;base64"></span></p><p style="font-size: 12px; margin: 1em 0">&nbsp;</p><p style="font-size: 12px; margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware update instructions</strong></span></p><p style="margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">With the release of NG9xx Firmware 7.0, there is no longer the option between "A and B firmware versions", as first introduced with version 4.14.0.</span><br><span style="font-family: Calibri; font-size: 12pt">To update to this release, please follow the advised steps according to </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">our release notes page (NG)</span></a></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 1000px; width: 1000px" src="/api/data/v9.0/msdyn_knowledgearticleimages(9bba15c0-1fa5-f111-b8dd-7ced8d0c7f12)/msdyn_blobfile/$value" width="1000" height="184" data-msdynid="___9bba15c0-1fa5-f111-b8dd-7ced8d0c7f12___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware Terms and Conditions</strong></span><br><span style="font-family: Calibri; font-size: 12pt">Alfen's firmware terms and conditions apply to this release and can be </span><a href="https://alfen.com/assets/download/blte3c6f5fe2dd597f4" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">downloaded from our website</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 22px">How do I convert a charging station from Plug &amp; Charge to RFID authorization?</span></p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Overview</strong></span></p><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">This step-by-step guide will help you to change the configuration from Plug &amp; Charge to RFID.</span></span></p><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">By using RFID authorization you can provide the ability to charging using a charging pass. this includes the information for a backoffice and standalone charging stations.</span></span></p><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">You can configure this in two ways:</span></span></p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>On site using the ACE Service Installer.</strong></span></span></p><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Use the Service Installer Setup (for NG platform), which can be downloaded from alfen.com/downloads.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Under "How do I receive login details for the ACE Service Installer configuration tool?" you can find information on requesting an account.</span></span></p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">First&nbsp;</span><span style="background-color: rgba(255, 255, 255, 1); color: rgba(23, 43, 77, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="letter-spacing: -0.005em">check if the charger is licensed to be used with RFID cards.</span></span></p><ol style="margin-top: 1em; margin-bottom: 1em"><li style="list-style-position: initial" data-list-item-id="e5f971497e77bc5ef4ff53b18e7c70f68"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="font-weight: 400">In t</span>he ACE Service Installer go to the ‘General’ Tab and select 'License key on the menu on the left.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><img style="height: auto; max-width: 100%; width: 600px" src="/api/data/v9.0/msdyn_knowledgearticleimages(85b09b84-fa44-ef11-a316-000d3aabae83)/msdyn_blobfile/$value" alt="" width="600" height="380" align="none" data-msdynid="___85b09b84-fa44-ef11-a316-000d3aabae83___" data-msdyntype="data:image/png;base64"></span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e5fcc67f48a0604845cd72acfbef8ce2f"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Confirm that the status for 'RFID reader' is 'Unlocked'.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Without the proper license, the charger can not be converted to RFID Authorization and a license key for this feature needs to be purchased prior to make this change.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Please visit ’How do I order extra feature licenses for a charging station?' on how you obtain additional licenses for your charging station.</span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="eb554e6da28c92c73d5ec41a30390991b"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Once the license has been added to the charger by our sales team, please visit ‘How can a feature license key be added to an Alfen charging station?’ For further guidance.</span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e6dfa8b49006e4c670c10eb5ff7cd9d04"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">When the needed license has been unlocked, go to the 'Authorization' tab in the ACE Service Installer.</span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e64ff6c7832974154d707ece520357605"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Select 'Authorization' in the menu on the left.</span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e09d7354f42a65e2a27cea798ba6c5ad0"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">You will see that Authorization Mode 'Plug &amp; Charge' is selected and the Plug &amp; Charge ID is filled in.</span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="eb6afe1601667fc2ba6bb4514147b7979"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Note this entered Plug &amp; Charge ID for future use in case you ever want to revert back to Plug &amp; Charge authorization.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><img style="height: auto; max-width: 100%; width: 600px" src="/api/data/v9.0/msdyn_knowledgearticleimages(96b09b84-fa44-ef11-a316-000d3aabae83)/msdyn_blobfile/$value" alt="" width="600" height="378" align="none" data-msdynid="___96b09b84-fa44-ef11-a316-000d3aabae83___" data-msdyntype="data:image/png;base64"></span><br><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e10a77338176d9cfa70adafe65fb4020a"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Now delete the entered 'Plug &amp; Charge ID'.</span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e1be0383d02763f60e30716fe55893d7a"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In the&nbsp;field 'Authorization mode' select 'RFID’.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><img style="height: auto; max-width: 100%; width: 600px" src="/api/data/v9.0/msdyn_knowledgearticleimages(9fb09b84-fa44-ef11-a316-000d3aabae83)/msdyn_blobfile/$value" alt="" width="600" height="167" align="none" data-msdynid="___9fb09b84-fa44-ef11-a316-000d3aabae83___" data-msdyntype="data:image/png;base64"></span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e377b8951ad82e381becb87dc1456a6c7"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Press 'Save'.</span><br>&nbsp;</p></li></ol><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: none; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">&nbsp;&nbsp;</span></span></p><p style="margin: 1em 0">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remotely via a back office.</strong></span></span></div><p style="margin: 1em 0">Via the back office, you need to configure the following parameters:<br>Note that the operation may differ per backoffice used.</p><p style="margin: 1em 0">&nbsp;</p><ol style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e6be2fcc8c14e0f43fd9a4a5eedff3f33"><p style="margin: 0">Confirm that the RFID feature is available on the charger.<br><img style="height: auto; max-width: 100%; width: 670px" data-msdynid="___67358188-3bac-f111-aaac-6045bda02a4a___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(67358188-3bac-f111-aaac-6045bda02a4a)/msdyn_blobfile/$value" width="670" height="61"></p></li><li data-list-item-id="eb501f3185e99482fcfe00d0c92a273ec"><p style="margin: 0">Confirm that the status for ‘RFID Reader’ is ‘Unlocked’.<br>Without the proper license, the charger can not be converted to RFID Authorization and a license key for this feature needs to be purchased prior to make this change.<br>Please visit ’How do I order extra feature licenses for a charging station?' on how you obtain additional licenses for your charging station.</p></li><li data-list-item-id="eafe9dbf825ab6c4f28d3e43619376fb3"><p style="margin: 0">Once the license has been added to the charger by our sales team, paste the new license key in the ‘FeatureLicenseKey’ field and save to the charging station.<br>More information is found on: ‘How can a feature license key be added to an Alfen charging station?’</p></li><li data-list-item-id="e5700ff421c558b42a5f2c2ef871a6198"><p style="margin: 0">When the needed license has been unlocked or is already present, locate the field ‘PlugAndChargeIdentifier’ in your backoffice and save the entered ID for future use<br>in case you ever want to revert back to Plug &amp; Charge authorization.</p></li><li data-list-item-id="e1fa0a009775f0ae7bdd2250dbf3c365b"><p style="margin: 0">Delete the entered ID and save the new setting to the charger.</p></li><li data-list-item-id="eb319e262d6ffe05a6cb415df0763009b"><p style="margin: 0">Change the ‘AuthorizationMethod’ to 'RFID and save the new setting to the charger.<br><img style="height: auto; max-width: 100%; width: 390px" data-msdynid="___6b358188-3bac-f111-aaac-6045bda02a4a___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(6b358188-3bac-f111-aaac-6045bda02a4a)/msdyn_blobfile/$value" width="390" height="52"></p></li></ol><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Below articles may also be helpful:</strong></span></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="ec24a832a234bed462ff59e622ceef7af"><p style="margin: 0"><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01077" target="_blank" rel="noopener noreferrer">How to add an additional charge card to the charging station that uses the NG-Platform</a></p></li><li data-list-item-id="e427e98c357935e92985128424049256d"><p style="margin: 0"><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01658" target="_blank" rel="noopener noreferrer">How to add an additional charge card to the charging station that uses the AHP-Platform</a></p></li></ul><p style="margin: 1em 0"><br>&nbsp;</p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p></div>

Knowledge articles about the configuration topic.

Configuration

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0" dir="ltr">&nbsp;</p><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(81, 167, 249, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Applicable models:</strong></span></span></p><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">The MyEve-app can only be used with chargers on the NG-Platform:</span></span></p><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial" dir="ltr"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e08818010669c9cf02ef819f9140988fc"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Eve Single S-line</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e42e6d9da8bf59e44e58e5869eb8ef6af"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Eve Single Pro-line</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ec460d4a7c667fa89f12ee1c40a35014d"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Eve Double Pro-line</span></span></p></li></ul><p style="margin: 0" dir="ltr">&nbsp;</p><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><u>The MyEve app can </u><strong><u>NOT</u></strong><u> be used with chargers (</u><strong><u>Eve Single Plus</u></strong><u>, </u><strong><u>Eve Double Plus</u></strong><u> and </u><strong><u>Twin)</u></strong><u> models!</u></span></span></div><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr">&nbsp;</div><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(81, 167, 249, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Please follow below steps</strong></span></span></div></div><ul style="margin-bottom: 1em; margin-top: 1em" dir="ltr"><li style="list-style-position: initial" data-list-item-id="e778a86c7afb9289ab8a76ec08b14ef75"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif">To save the transactions or charging sessions, click the 'Basic' tab on the top-menu, and click the 'Transactions' button in the 'Operations' section</span><br><span style="font-family: Calibri, Helvetica, sans-serif"><img class="image_resized" style="height: auto; max-width: 100%; width: 337px" src="/api/data/v9.0/msdyn_knowledgearticleimages(e977fb38-66f0-ef11-9342-0022487f2d64)/msdyn_blobfile/$value" width="337" height="360" data-msdynid="___e977fb38-66f0-ef11-9342-0022487f2d64___" data-msdyntype="data:image/png;base64"></span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e3739e83d754ef576067c3910d0a06278"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif">On the top, select the 'Manage' section</span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="ef5752e14987bb0931a597716762b4a9c"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif">Click the 'Export' button</span><br><span style="font-family: Calibri, Helvetica, sans-serif"><img class="image_resized" style="height: auto; max-width: 100%; width: 329px" src="/api/data/v9.0/msdyn_knowledgearticleimages(ec77fb38-66f0-ef11-9342-0022487f2d64)/msdyn_blobfile/$value" width="329" height="178" data-msdynid="___ec77fb38-66f0-ef11-9342-0022487f2d64___" data-msdyntype="data:image/png;base64"></span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e2692512f1dae5cb494b39fdd33a9966b"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif">Enter the desired start and end dates, followed by the 'Download transaction' button on the bottom of the screen.</span><br><span style="font-family: Calibri, Helvetica, sans-serif"><img class="image_resized" style="height: auto; max-width: 100%; width: 309px" src="/api/data/v9.0/msdyn_knowledgearticleimages(ef77fb38-66f0-ef11-9342-0022487f2d64)/msdyn_blobfile/$value" width="309" height="270" data-msdynid="___ef77fb38-66f0-ef11-9342-0022487f2d64___" data-msdyntype="data:image/png;base64"></span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="eb9c682ec2ba5320854d654b9cd466367"><p style="margin: 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif">Select the destination where/how you want to share the file</span><br><span style="font-family: Calibri, Helvetica, sans-serif"><img class="image_resized" style="height: auto; max-width: 100%; width: 325px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f277fb38-66f0-ef11-9342-0022487f2d64)/msdyn_blobfile/$value" width="325" height="348" data-msdynid="___f277fb38-66f0-ef11-9342-0022487f2d64___" data-msdyntype="data:image/png;base64"></span><br>&nbsp;</p></li></ul><p style="margin: 1em 0" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif">You have now created a .CSV file that can be opened by a simple program like Notepad, or the file can be imported in Microsoft Excel for further processing.</span></p></div>

The MyEve app is no longer maintened and can only be used on NG-chargers. It will be succeeded by Eve Install

MyEve app

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 7.0.5</span></div><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.0.5</span></div><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">13-09-2024</span></div><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e31057835d7e2e185f6138792122ee4fa"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e98663f7901cd947c06670dc6931481a3"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e2f0eaf033898e78068a832fc769a67d8"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e2f20140a6acfcecd908564dc28e01234"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.0.5 is a hotfix release.</span></div><div data-wrapper="true"><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e972178b20bb88d76538339351a5a1e3c"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Resolve issues with motor functionalities introduced in FW 7.0.x: Ensure that cover locks work as expected.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eee8e287cfa294eded2337fa34445edef"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Ensure that the socket unlocks in the event of a power loss.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e61f64e663522bf68d68886b4fa2765c5"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixes the issue where mDNS causes a crash during power loss.</span></span></p></li></ul></div><div data-wrapper="true"><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">ACE Service Installer 3.6.17 </span><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">or higher is required for this firmware version</span></span></div></div></div></div>

Knowledge articles about connectivity topics

Connectivity

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0" dir="ltr">&nbsp;</p><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; height: auto; margin: 1em 0; overflow: hidden; width: auto"><table style="width: auto; height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden"><tbody><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In order to be able to change the logo on the display, the charger must have the "Personalized Display" feature unlocked.</span></div></td></tr></tbody></table></figure><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><strong>Introduction</strong></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The default protocol (OCPP) does <u>not</u> support uploading images (.jpg .png etc.) directly to the charging station.</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Therefor t</span><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">he update file has to be created with the ACE Service Installer first.</span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Creating the Image Update File via the ACE Service Installer</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Here is a step-by-step instruction</span></span></div><ul style="margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ea007ade6164dc31d304b01fb66e9c279"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Open the ACE Service Installer</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">There is no need to connect to a charger</span></span></div></li><li data-list-item-id="e63c9ffd8bcd086e5e0aaa34aa783b524"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">From the top-menu, select ‘File’, ‘Create Image Update file’<br><img class="image_resized" style="height: auto; max-width: 100%; width: 373px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f28d7fc4-4e69-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="373" height="201" data-msdynid="___f28d7fc4-4e69-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="edb1781bef1d31d8a51260d06b6f2ae03"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">a Pop-up screen opens<br><img class="image_resized" style="height: auto; max-width: 100%; width: 950px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f48d7fc4-4e69-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="950" height="645" data-msdynid="___f48d7fc4-4e69-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="e7677992d4e56c09372f720a2c612b187"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Search and select the logo-file you want to display on the charger by clicking ‘…’</div></li><li data-list-item-id="e1605a73687a33ab0958fcffd7cad18ed"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Optionally adjust the Image margin (default = 8)</div></li><li data-list-item-id="e99f7546a87b72923ee49a8a70edf5261"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Click the ‘Create Image Update File’ button</div></li><li data-list-item-id="e9d07cf7993d0b7ff466e4d02537f0bf8"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Now you need to select the file type that can be used for your charger:</div><ul style="margin-bottom: 0; margin-top: 0"><li data-list-item-id="e7ee0fc5b68d63e5d7fc7a58e275439f2"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">.fwu must be used to create an update file for chargers on the NG-Platform (Eve Single Pro-Line, Eve Double Pro-Line)</div></li><li data-list-item-id="ed7f5f7573618c22b8dc7ca27e6f92456"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">.tvf must be selected to create an update file for chargers on the AHP-Platform (Eve Single Plus, Eve Double Plus, Twin 5 Plus)</div></li></ul></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e878717dab87c88d3c28cf4ad4970b95f"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">After creation of the update file, you can upload the new firmware file through the firmware update mechanism, in your back office.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">For instructions on how to do this, refer to '</span></span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01108" target="_blank"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">How do I update the firmware on my charging station?</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">'.</span></span></div></li></ul><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Restrictions:</strong></span></span></div><p style="margin: 1em 0">•&nbsp;&nbsp;&nbsp;&nbsp;It should be a valid .png (we not only check the extension but also the contents). The extension should be '.png'<br>•&nbsp;&nbsp;&nbsp;&nbsp;Only characters a-z, A-Z and 0-9 are allowed and special characters '_' and ' ' (space). Other characters are not allowed.<br>•&nbsp;&nbsp;&nbsp;&nbsp;The file size should be &lt; 5 MB<br>•&nbsp;&nbsp;&nbsp;&nbsp;The size of the image should be equal or smaller than 1920 x 1080<br>&nbsp;</p></div>

Knowledge articles about the Backoffice topic.

Backoffice

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0" dir="ltr">&nbsp;</p><p style="margin: 1em 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">For up-to-date and product-specific information, please refer to the Product Manual of the charging station in question on</span></span><span style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57=""> </span></span><a href="https://knowledge.alfen.com/documentation" target="_blank" rel="noopener noreferrer"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">our Documentation pages</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Under the chapter "Operating conditions", you will find the standby consumption of the charging station in question.</span></span></p><p style="margin: 1em 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Standby consumption of the Alfen charging stations is as follows:</span></span></p><p style="margin: 1em 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57=""><strong>AHP-Platform:</strong></span></span></p><ul style="margin-bottom: 1em; margin-top: 1em" dir="ltr"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e3b2bab9c89392b034896a6706f1742df"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Single Plus: 6.7 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e43526acee4fe1df5ed3b0052bf9c9439"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Single Plus DE: 6.3 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e5cd75b7bf9d8b139e6a6ad610e15b152"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Double Plus: 12.5 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e407d59f40ff919391d553fb1811591d1"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Double Plus DE: 11.8 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e1bd5b6342e88b32df1e64afe9387cc9e"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Twin 5 (Plus)(25D60): 10-17 W (Depending on display brightness)</span></span></p></li></ul><p style="margin: 1em 0" dir="ltr">&nbsp;</p><p style="margin: 1em 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57=""><strong>NG-Platform:</strong></span></span></p><ul style="margin-bottom: 1em; margin-top: 1em" dir="ltr"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ea36f5646b3c88da984418766e5703b82"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Single S-line: approx. 3.5 - 3.8 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e23c729a47e7b8e713e7b071f54cece57"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Single Pro-line: approx. 3.9 - 4.1 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ef62134a91bf7f7613523a87a33728a6b"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Eve Double Pro-line: approx. 9 – 12 W</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e944a0e6a28130b80dffab02652d170af"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); font-family: Arial, sans-serif; font-size: 16px"><span class="text_node" style="display: inline; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-eb79c009="" data-v-f1cc1e57="">Twin: approx. 9 – 12 W</span></span></p></li></ul></div>

Knowledge articles about electrical installation.

Electrical installation

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>NG-Firmware version 4.12</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 4.12</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">4.12</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">15-12-2020</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="edf8d01280950f919c113988d21d21671"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eedef0f674d23c3da0125023659fd9b85"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6eb2ed7a01bf4aa250d1b2eb52217b4d"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e3dbb9fde85ab65541333a0605fa48d5e"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0a720d2da0fe388a681afef57cb8f08b"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri; font-size: 12pt">Last firmware version that uses encryption type ‘A’</span><br>&nbsp;</div></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">All Alfen chargers using the NG-Platform and AHP-Platform are equipped with MID certified meters.</p><p style="margin: 1em 0"><br>This means that all chargers produced from 2018 are using these meters.</p><p style="margin: 1em 0">&nbsp;</p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e1f935cdff8a94b76de1e85da24792ce1"><p style="margin: 0">Eve Single Plus</p></li><li data-list-item-id="ef3c5559dbae2ecb2c9909b478d0c00cb"><p style="margin: 0">Eve Double Plus</p></li><li data-list-item-id="ec15d29d0fc4e138a05535d0297763c06"><p style="margin: 0">Eve Single Pro-Line</p></li><li data-list-item-id="ea003edcbcc5dc2dc7505c017a06f289f"><p style="margin: 0">Eve Single S-Line</p></li><li data-list-item-id="e5fa7fbea082bb069813527dbaab2a90c"><p style="margin: 0">Eve Double Pro-Line</p></li><li data-list-item-id="e83ca992ef58f2424aabb78659615c4c2"><p style="margin: 0">Eve Double PG-Line</p></li><li data-list-item-id="ea77c6bf9b7b226c69f17d08c28a5757a"><p style="margin: 0">Twin4</p></li><li data-list-item-id="e90429ad29b0496f07c0b1e8de9157d15"><p style="margin: 0">Twin5</p></li></ul><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">You will find the exact production date of your charger on the sticker that is placed on the bottom of your charger.</p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 805px" data-msdynid="___2186de9d-aa8c-f111-ab0f-7c1e5283e54d___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(2186de9d-aa8c-f111-ab0f-7c1e5283e54d)/msdyn_blobfile/$value" width="805" height="476"></p></div>

Knowledge articles to assist users of Alfen chargers

Consumer

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Firmware version 7.4.5</strong></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">This page provides information on Firmware version 7.4.5</span></span><br><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Additional Info:</strong></span><br>&nbsp;</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0">&nbsp;</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Release date / Expiration date</strong></span><br><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">(Release date: date when published, Expiration date: date after which the firmware can no longer be installed from the backoffice when charger is using secure connection)</span></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">7.4.5-4413:&nbsp;05-08-2026 / 04-02-2027</span></span><br><span style="font-family: Calibri; font-size: 12pt">&nbsp;</span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Platform:</strong></span></div><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">NG (Next Generation):</span></span></div><ul style="margin: 0.75rem 0 0.75rem 1.25rem; border: 0 solid rgba(229, 231, 235, 1); list-style-position: initial; padding: 0 0 0 1.25rem"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ec375d8866d3484f703f16d907a170bb4"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single S-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ef43e4a29ecddc98406a79c2f9536a639"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single Pro-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e166175131eb617aa172a3539b639a2c1"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double Pro-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e3dbbaac994e8c8409c38d578aed91749"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double PG-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ea87fc890e443b189e75d1f485a09e85d"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Twin4XL (NG920)</span></span></p></li></ul><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">The firmware file has the extension *.fwi</span></span></p><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Remarks:</strong></span><br>&nbsp;</p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Contents:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.4.5</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Introduction</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 7.4.5 is a hotfix addressing a single issue.</span></div><p style="margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><span data-wrapper="true"><strong>New features</strong></span></span></p><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt">None</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><span data-wrapper="true"><strong>Bug fixes</strong></span></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ee108ffe677f9797637423cadc862940e"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">Fixed an issue that prevented Eve Connect from performing updates when initiated from Android devices.</span></p></li></ul><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>SCN cross platform compatibility</strong></span></div><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt">Our <i>Smart Charging Network (SCN)</i> functionality is implemented as a shared library between our NG9xx platform and AHP platform to enable cross compatible SCNs. Our previous NG9xx release and our latest AHP releases have implemented SCN version 1.4, where this release newly implements SCN version 1.5. SCN versions are not backwards compatible.</span></p><p style="font-size: 12px; margin: 0"><br><span style="font-family: Calibri; font-size: 12pt"><strong>SCN versions are not backwards compatible.</strong> It is not possible to combine charging stations running this release together with charging stations running older NG9 firmware and/or current AHP firmware in a single Smart Charging Network. The ACE Service Installer will provide a warning if charging stations with different SCN library versions are used in one SCN. Please refer to the SCN compatibility matrix below to check compatible firmware versions. For the actual status on this topic </span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01634" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">please refer to this page</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt"><img class="image_resized" style="height: auto; max-width: 528px; width: 528px" src="/api/data/v9.0/msdyn_knowledgearticleimages(303ee89a-f28f-f111-8076-6045bd9db8d3)/msdyn_blobfile/$value" width="528" height="217" data-msdynid="___303ee89a-f28f-f111-8076-6045bd9db8d3___" data-msdyntype="data:image/png;base64"></span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware update instructions</strong></span></p><p style="margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">With the release of NG9xx Firmware 7.0, there is no longer the option between "A and B firmware versions", as first introduced with version 4.14.0.</span><br><span style="font-family: Calibri; font-size: 12pt">To update to this release, please follow the advised steps according to </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">our release notes page (NG)</span></a></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 1000px; width: 1000px" src="/api/data/v9.0/msdyn_knowledgearticleimages(323ee89a-f28f-f111-8076-6045bd9db8d3)/msdyn_blobfile/$value" width="1000" height="184" data-msdynid="___323ee89a-f28f-f111-8076-6045bd9db8d3___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware Terms and Conditions</strong></span><br><span style="font-family: Calibri; font-size: 12pt">Alfen's firmware terms and conditions apply to this release and can be </span><a href="https://alfen.com/assets/download/blte3c6f5fe2dd597f4" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">downloaded from our website</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI, Helvetica Neue, sans-serif; font-size: 12px" dir="ltr" data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>NG-Firmware version 4.15.7</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 4.15.7</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">4.15.7</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">28-10-2021</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e2a13e7ed23e04a87f4ef1631d63fd506"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eb0bd0a82fd3c448adea1b553c1e697e1"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e9c17302ca33a4749cacd13bb1b2f0ac6"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8e3f6944d3d2bb48eef094711d4c1b21"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e987a96274a27afb4ca86c375634adfbf"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 4.15.7 is a hotfix release that incorporates a single bug fix to improve the robustness of mobile connectivity.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Firmware version 4.15.7 is the last firmware version that works without a password on the charger.</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Not that you can <u>NOT</u> downgrade from firmware version 5.x and up back to version 4.15.7 or lower.</span></span><br>&nbsp;</div></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0" dir="ltr">&nbsp;</p><p style="margin: 0" dir="ltr">&nbsp;</p><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">With the introduction of the MyEve app Alfen is making it easier to configure charging stations.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The MyEve app can be downloaded on your smartphone, laptop* or tablet.</span></span></p><p style="margin: 0" dir="ltr">&nbsp;</p><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(81, 167, 249, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0"><strong>Applicable models:</strong></span></span></p><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The MyEve-app can only be used with chargers on the NG-Platform:</span></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e0df1c62917c9dc107fa89cb47d34559e"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Eve Single S-line</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e15eb1a6544558c0f191f1b8add26b4c2"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Eve Single Pro-line</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e715e658e8056a0a45a7f2a0f3449f6a6"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Eve Double Pro-line</span></span></p></li></ul><p style="margin: 0" dir="ltr">&nbsp;</p><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><u>The MyEve app can </u><strong><u>NOT</u></strong><u> be used with chargers (</u><strong><u>Eve Single Plus</u></strong><u>, </u><strong><u>Eve Double Plus</u></strong><u> and </u><strong><u>Twin)</u></strong><u> models!</u></span></span></div><p style="margin: 0" dir="ltr">&nbsp;</p><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The MyEve app is easy to use and offers the following advantages:</span></span></p><ul style="margin-bottom: 1em; margin-top: 1em" dir="ltr"><li style="list-style-position: initial" data-list-item-id="e5f8ae2202d6466896bbcb71e0bb64f2f"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Step-by-step guidance for configuring charge points utilizing “wizards”</span></span>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e5e5a0a809603d7f6e1448da09d7c3e13"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Quick and easy settings adjustments</span></span>&nbsp;</p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e5ee6cf8a1b4dd34037cd4d2349ddc287"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">User-friendly design with more “how to” images</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e738756ab04fe76ba97579b6c54626e59"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Quick and easy set up for our Smart Charging Network; add, remove or modify charging stations as required </span></span></p></li></ul><p style="list-style-position: inside; margin: 0" dir="ltr">&nbsp;</p><p style="list-style-position: inside; margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The MyEve app is available on </span></span><a href="https://play.google.com/store/apps/details?id=com.alfen.myeve" target="_blank"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Google Play</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">, in the </span></span><a href="https://apps.apple.com/us/app/myeve-alfen-charge-equipment/id1562123267" target="_blank"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">App Store</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0"> and in the </span></span><a href="https://www.microsoft.com/store/apps/9PHXLHBT0V9R" target="_blank"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Microsoft Store</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">* (Mobile only).</span></span></p><p style="margin: 0" dir="ltr">&nbsp;</p><p style="margin: 0" dir="ltr"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Google Play</strong></span></p><p style="margin: 0" dir="ltr"><a href="https://play.google.com/store/apps/details?id=com.alfen.myeve&amp;pli=1" target="_blank"><img class="image_resized" style="height: auto; max-width: 100%; width: 200px" src="/api/data/v9.0/msdyn_knowledgearticleimages(430baf07-123a-ef11-8409-000d3aabae83)/msdyn_blobfile/$value" alt="MyEve app in Google Playstore" width="200" height="195" align="none" data-msdynid="___430baf07-123a-ef11-8409-000d3aabae83___" data-msdyntype="data:image/png;base64"></a></p><p style="margin: 0" dir="ltr">&nbsp;</p><p style="margin: 0" dir="ltr">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>App Store (Apple)</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><a href="https://apps.apple.com/us/app/myeve-alfen-charge-equipment/id1562123267" target="_blank"><img class="image_resized" style="height: auto; max-width: 100%; width: 200px" src="/api/data/v9.0/msdyn_knowledgearticleimages(480baf07-123a-ef11-8409-000d3aabae83)/msdyn_blobfile/$value" alt="MyEve App in App Store" width="200" height="197" align="none" data-msdynid="___480baf07-123a-ef11-8409-000d3aabae83___" data-msdyntype="data:image/png;base64"></a></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Microsoft Store*</strong></span></span></div><div data-wrapper="true"><a href="https://apps.microsoft.com/detail/9phxlhbt0v9r?rtc=1&amp;hl=nl-nl&amp;gl=NL" target="_blank"><img class="image_resized" style="height: auto; max-width: 100%; width: 200px" src="/api/data/v9.0/msdyn_knowledgearticleimages(500baf07-123a-ef11-8409-000d3aabae83)/msdyn_blobfile/$value" alt="MyEve App in Microsoft Store" width="200" height="197" align="none" data-msdynid="___500baf07-123a-ef11-8409-000d3aabae83___" data-msdyntype="data:image/png;base64"></a><br>&nbsp;</div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">*) Note: the MyEve app is only available for mobile devices that use Windows (Tablets and phones)</span><br>&nbsp;</div><div data-wrapper="true">&nbsp;</div><div data-wrapper="true">&nbsp;</div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">&nbsp;</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Release date / Expiration date:</strong></span><br><span style="font-size: 10pt">(Release date: date when published, Expiration date: date after which the firmware can no longer be installed from the backoffice when charger is using secure connection)</span><br><span style="font-size: 12pt">7.4.2-4405: 07-07-2026 /&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">&nbsp;</span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Platform:</strong></span></div><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">NG (Next Generation):</span></span></div><ul style="margin: 0.75rem 0 0.75rem 1.25rem; border: 0 solid rgba(229, 231, 235, 1); list-style-position: initial; padding: 0 0 0 1.25rem"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ebb9fe1c9cebdb98154df857af88cb28a"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single S-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e3cbce6a82bc0d048657d70d74218d10f"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single Pro-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e374e4da0a09e1562cebcaa498e683ce8"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double Pro-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ea2d30fc6bee5a08f0e9009e0e8b40563"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double PG-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ee13ac1631ee143154c75a617d4934fee"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Twin4XL (NG920)</span></span></p></li></ul><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">The firmware file has the extension *.fwi</span></span></p><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Remarks:</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Alfen advises to update any charger that uses firmware version 7.4.0 or 7.4.2 to </span><a href="https://knowledge.alfen.com/categories/CAT-01022/KA-01660" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG-Firmware version 7.4.4</span></a><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"> or higher</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Contents:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.4.2</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Introduction</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 7.4.2 is a hotfix release.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page details the changes in this release.</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Change Details</strong></span></span></div><ul style="margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0e1bfe1511ca1843c9a88907a369b8bb"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">Fixed an issue where a temporary disconnection to the local area network to not being able to get a connection to the charging station via ACE Service Installer, MyEve or Eve Connect after the network connection has been restored.</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e64bd49c6d84b3f784e349fa7c821540f"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">Fixed an issue where the charging station would crash and reboot if a firmware update was initiated via Eve Connect.</span><br>&nbsp;</p></li></ul><p style="margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Back-end communication changes</strong></span></span><br><span style="font-family: Calibri; font-size: 12pt">There are no changes to OCPP configuration keys in this release.</span></p><p style="font-size: 12px; margin: 0"><br>&nbsp;</p><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>SCN cross platform compatibility</strong></span></div><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt">Our Smart Charging Network (SCN) functionality is implemented as a shared library between our NG9xx platform and AHP platform to enable cross compatible SCNs.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">Our previous NG9xx release and our latest AHP releases have implemented SCN version 1.4, where this release newly implements SCN version 1.5.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt"><strong>SCN versions are not backwards compatible.</strong></span><br><span style="font-family: Calibri; font-size: 12pt">&nbsp;It is not possible to combine charging stations running this release together with charging stations running older NG9 firmware and/or current AHP firmware in a single Smart Charging Network.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">The ACE Service Installer will provide a warning if charging stations with different SCN library versions are used in one SCN. Please refer to the SCN compatibility matrix below to check compatible firmware versions.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">For the most current status on this topic </span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01634" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">please refer to our Knowledge Base</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt"><img class="image_resized" style="height: auto; max-width: 522px; width: 522px" src="/api/data/v9.0/msdyn_knowledgearticleimages(53ffbfa9-0a7a-f111-ab0e-7c1e5283ec4f)/msdyn_blobfile/$value" width="522" height="218" data-msdynid="___53ffbfa9-0a7a-f111-ab0e-7c1e5283ec4f___" data-msdyntype="data:image/png;base64"></span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware update instructions</strong></span><br><span style="font-family: Calibri; font-size: 12pt">With the release of NG9xx Firmware 7.0, there is no longer the option between "A and B firmware versions", as first introduced with version 4.14.0.</span><br><span style="font-family: Calibri; font-size: 12pt">To update to this release, please follow the advised steps according to </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">our release notes page (NG)</span></a></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 923px; width: 923px" src="/api/data/v9.0/msdyn_knowledgearticleimages(55ffbfa9-0a7a-f111-ab0e-7c1e5283ec4f)/msdyn_blobfile/$value" width="923" height="438" data-msdynid="___55ffbfa9-0a7a-f111-ab0e-7c1e5283ec4f___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0">&nbsp;</p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0">&nbsp;</p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0">&nbsp;</p><p style="margin: 0">Applicable models:</p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e1b63a06e7448fd86713240d891aaa277"><p style="margin: 0">Eve Single S-Line</p></li><li data-list-item-id="eeb113065f15ea1128017c048f8f89787"><p style="margin: 0">Eve Single Pro-Line</p></li><li data-list-item-id="e924629ddd81c2405bd24eba48f7221dc"><p style="margin: 0">Eve Double Pro</p></li><li data-list-item-id="e87d014f10f3ce38203685031a98974c5"><p style="margin: 0">Eve Double PG-Line</p></li><li data-list-item-id="e3344d9e6c2358360d46431f6cefb4893"><p style="margin: 0">Twin4XL</p></li></ul><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Adding (additional) charge passes to a charging station can be done in the following ways:</span></span></p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">On site using the ACE Service Installer.</span></span></p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">If a charger has been configured as 'standalone', a charge pass can be added via the ACE Service Installer:</span></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e70653e84aa4ac881fe5d492fd8e1ed55"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Open the 'Authorization' tab.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e11e1e8ff93753adcbdde8b8907edc89e"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Make sure the options 'White list enabled' and 'Local list enabled' are both checked under the 'Authorization' header.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e332bec0c1e2fde27c8069ac26db3e9db"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Click on 'Auto add' under the 'Whitelist' header.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="eda67480fe0fc461648e1771fb62408f3"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Next, hold the charge pass in front of the charging station.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="eba934ae4696998ad500a2d9870762af6"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The charge pass will be added to the whitelist.</span></span></p></li></ul><p style="margin: 0">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Locally by means of a so-called Masterkey.</span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">If a masterkey is installed, the pass can be added by means of this masterkey.&nbsp;</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Functionality and configuration of a masterkey are described in the manuals of the Eve Double and Eve Single.&nbsp;</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">These manuals can be found at</span></span><a href="https://knowledge.alfen.com/documentation" target="_blank" rel="noopener noreferrer"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0"> our documentation page</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">.</span></span></div><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Remotely via a back-office system.</span></span></p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px">If a charge station is connected (online) to the back office, the authorization of users is processed via the relevant back office system.&nbsp;</span></p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">This works in a different way, depending on the selected back office.</span></span></p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Is the charging station listed in the ICU Connect back office?</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Then the answer is listed under "</span></span><a href="https://knowledge.alfen.com/categories/CAT-01020/KA-01078" target="_blank"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">How do I grant access to a charging station with a charge pass in ICU Connect?</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">".&nbsp;</span></span></p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">For instructions relating to other back offices, we would like to refer you to your back-office supplier.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">You can fill the so-called "Local Authorization List" in OCPP with charge passes to ensure the charging station remains operable for those charge passes in offline situations.</span></span></p></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(81, 167, 249, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Overview</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-size: 16px">Active Load Balancing (ALB) is a feature that ensures the optimal distribution of available electrical power to prevent overloading. This guide explains how to configure ALB using the MyEve app.</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(81, 167, 249, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Applicable models:</strong></span></span></p><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">The MyEve-app can only be used with chargers on the NG-Platform:</span></span></p><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial" dir="ltr"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e9341868d2cfacf1f3d8c5b86444ec390"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Eve Single S-line</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e50d80c4c414829e8f0625454a8cca95b"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Eve Single Pro-line</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="eb07612816226e95adf49c761bd338476"><p style="margin: 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Eve Double Pro-line</span></span></p></li></ul><p style="margin: 0" dir="ltr">&nbsp;</p><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><u>The MyEve app can </u><strong><u>NOT</u></strong><u> be used with chargers (</u><strong><u>Eve Single Plus</u></strong><u>, </u><strong><u>Eve Double Plus</u></strong><u> and </u><strong><u>Twin)</u></strong><u> models!</u></span></span></div><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr">&nbsp;</div></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p class="p1" style="margin: 1em 0; font-size: 12px"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(81, 167, 249, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Prerequisites&nbsp;Before you begin, ensure you have:</strong></span></span></p><ul class="ul1" style="font-size: 12px; margin-bottom: 1em; margin-top: 1em"><li class="li1 ck-list-marker-font-size" data-list-item-id="e841e24c0fee47807597f4b3ad4b0aa84"><p style="margin: 0"><span style="font-size: 16px">A valid account for the MyEve app.</span></p></li><li class="li1 ck-list-marker-font-size" data-list-item-id="ef5d9160412ff0347c82813ddfe671e73"><p style="margin: 0"><span style="font-size: 16px">The charging station updated with the latest firmware.</span></p></li><li class="li1 ck-list-marker-font-size" data-list-item-id="ed7463a77f832f1536aa33227085801f4"><p style="margin: 0"><span style="font-size: 16px">An open internet connection for updates and license keys.</span></p></li><li class="li1 ck-list-marker-font-size" data-list-item-id="e112258c94883dc57bc7e6ddf43b8cbf7"><p style="margin: 0"><span style="font-size: 16px">The ALB license key unlocked on the charging station.</span></p></li></ul><p class="li1" style="font-size: 12px; margin: 1em 0">&nbsp;</p><div class="li1" style="font-size: 12px"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(81, 167, 249, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Steps to configure ALB with the MyEve app</strong></span></span></div><div class="li1" style="font-size: 12px">&nbsp;</div><div class="li1" style="font-size: 12px"><span style="font-size: 16px"><strong>1. Log into the Charging Station</strong></span></div><ul class="ul1" style="margin-bottom: 1em; margin-top: 1em"><li class="li1" style="list-style-position: initial" data-list-item-id="eed7af882b67632b705b4d61930a234e3"><p style="margin: 0">Enter the provided password manually or scan the QR-code (password flyer).</p></li></ul><p style="font-size: 12px; margin: 1em 0">&nbsp;</p><p style="font-size: 12px; margin: 1em 0"><span style="font-size: 16px"><strong>2. Select the Charging Station</strong></span></p><ul style="margin-bottom: 1em; margin-top: 1em"><li style="list-style-position: initial" data-list-item-id="eb3a689982bb4a1439a1697d8b87b8be6"><p style="margin: 0">Tap the <strong>Advanced</strong> tab and select <strong>Smart Charging</strong> / <strong>Active Load Balancing</strong>.</p></li></ul><div style="font-size: 12px; list-style-position: inside">&nbsp;</div><div style="font-size: 12px; list-style-position: inside">&nbsp;</div><div style="font-size: 12px; list-style-position: inside"><span style="font-size: 16px"><strong>3. Activate Active Load Balancing</strong></span></div><ul style="margin-bottom: 1em; margin-top: 1em"><li style="list-style-position: initial" data-list-item-id="ec4c327f03127ceb0e5fe3af50dca49bf"><p style="margin: 0">Check the box <strong>Active Load Balancing</strong>.</p></li></ul><div style="font-size: 12px; list-style-position: inside">&nbsp;</div><div style="font-size: 12px; list-style-position: inside">&nbsp;</div><div style="font-size: 12px; list-style-position: inside"><span style="font-size: 16px"><strong>4. Choose Data Source</strong></span></div><ul style="font-size: 12px; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size" style="list-style-position: initial" data-list-item-id="eab6edea1eca2b7cffd31e1baa916198a"><p style="margin: 0"><span style="font-size: 16px">Select Smart Meter as the data source.</span></p></li><li class="ck-list-marker-font-size" style="list-style-position: initial" data-list-item-id="eb09b47fea869acd83e48b3a971f3ec12"><p style="margin: 0"><span style="font-size: 16px">Fill in the value on which the charging station will increase or decrease the power on the socket output.</span></p></li></ul></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-size: 16px"><strong>5. Received Measurements</strong></span></div><ul style="font-size: 12px; margin-bottom: 1em; margin-top: 1em" dir="ltr"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e34b42cb37e38f0a987791d3416fe3639"><p style="margin: 0" dir="ltr"><span style="font-size: 16px">Specify whether the connected smart energy meter includes or excludes the currents of the charging station:</span></p><ul style="margin-bottom: 0; margin-top: 0" dir="ltr"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e4a45ad74f93f73354cd4e8f7cf2898e3"><p style="margin: 0" dir="ltr"><span style="font-size: 16px"><strong>Include Charging EV</strong>: The charging station is connected to the same smart energy meters as other loads.</span></p></li><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e914288758d2ba01294ab2dfe4eaa65d9"><p style="margin: 0" dir="ltr"><span style="font-size: 16px"><strong>Exclude charging EV</strong>: The charging station is connected to a different smart energy meter than other loads.</span></p></li></ul></li></ul><p style="font-size: 12px; margin: 1em 0" dir="ltr">&nbsp;</p><p style="font-size: 12px; margin: 1em 0" dir="ltr"><span style="font-size: 16px"><strong>6. Protocol Selection</strong></span></p><p style="font-size: 12px; margin: 1em 0" dir="ltr"><span style="font-size: 16px">Select the protocol needed to communicate with the smart energy meter:</span></p><ul style="margin-bottom: 1em; margin-top: 1em" dir="ltr"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="ee8cfad2d8a22057e969fcc4c0828c903"><p style="margin: 0" dir="ltr"><span style="font-size: 16px"><strong>DSMR4.x/SMR5.0 (P1)</strong> (Belgium and Netherlands only)</span></p></li><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="ee5c72ff08992223a3d8ad43b1bb5e0ee"><p style="margin: 0" dir="ltr"><span style="font-size: 16px"><strong>TIC/Linky</strong> (France only)</span></p></li></ul><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-size: 16px"><strong>7. Maximum Smart Energy Meter Current</strong></span></div><ul style="font-size: 12px; margin-bottom: 1em; margin-top: 1em" dir="ltr"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true" data-list-item-id="e6bfdbd586fbf2bcae77899bedbdaf02e"><p style="margin: 0" dir="ltr"><span style="font-size: 16px">Fill in the Maximum current the charging stations may distribute if no other appliances draw current from the electrical installation. The actual limit is based on the measurements from the smart energy meter.</span></p></li></ul><p style="font-size: 12px; margin: 1em 0" dir="ltr">&nbsp;</p><p style="font-size: 12px; margin: 1em 0" dir="ltr">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-size: 16px"><strong>8. Active Load Balancing Safe Current</strong></span></div><ul style="font-size: 12px; margin-bottom: 1em; margin-top: 1em" dir="ltr"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-list-item-id="e93df9b3590c8e97ecb4e6cb26d4c2021"><p style="margin: 0" dir="ltr"><span style="font-size: 16px">Fill in the current limit that is used by the charging station when the connection between the charging station and the smart energy meter is lost.</span></p></li></ul><p style="font-size: 12px; margin: 1em 0" dir="ltr">&nbsp;</p><p style="font-size: 12px; margin: 1em 0" dir="ltr">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-size: 16px"><strong>9. Phase Mapping</strong></span></div><ul style="font-size: 12px; margin-bottom: 1em; margin-top: 1em" dir="ltr"><li class="ck-list-marker-font-size" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-list-item-id="e5a7ffb6cb90ea1d50c1239dd26eb0183"><p style="margin: 0" dir="ltr"><span style="font-size: 16px">Fill in the sequence of the phases of the feeder cable to the charging station, if applicable.</span></p></li></ul><p style="font-size: 12px; margin: 1em 0" dir="ltr"><span style="font-size: 16px">​​​​​​​</span></p><p style="font-size: 12px; margin: 1em 0" dir="ltr">&nbsp;</p><p style="font-size: 12px; margin: 1em 0" dir="ltr"><span style="font-size: 16px"><strong>10. Allow 1- and 3-Phase Charging</strong></span></p><ul style="margin-bottom: 1em; margin-top: 1em" dir="ltr"><li style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif" data-list-item-id="e7059ee7a42d2520881d808d03119f9d5"><p style="margin: 0" dir="ltr">Check this box if the charging station is allowed to switch between 1-phase or 3-phase charging.</p></li></ul><p style="margin: 1em 0" dir="ltr">&nbsp;</p><p style="margin: 1em 0" dir="ltr"><strong>11. Save and Reboot</strong></p><ul style="margin-bottom: 1em; margin-top: 1em" dir="ltr"><li style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif" data-list-item-id="e5021c53caa1a98f3c3f137941555d9c0"><p style="margin: 0" dir="ltr">Tap <strong>Save</strong>.</p></li><li style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif" data-list-item-id="e9bb10184d9188d358649b027f25657cf"><p style="margin: 0" dir="ltr"><strong>Reboot</strong> the charging station by tapping the Basic tab and scrolling down to the Reboot button.</p></li></ul></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0">&nbsp;</p><figure class="table" style="height: auto; margin: 1em 0; width: auto"><table style="border: none; width: auto; height: auto; border-collapse: collapse; border-spacing: 0; display: table; overflow: hidden"><tbody><tr style="border-color: rgba(0, 0, 0, 0); border-style: none" border="none"><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; padding: 0.4em"><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In order to be able to change the logo on the display, the charger must have the "Personalized Display" feature unlocked.</span></div></td></tr></tbody></table></figure><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Changing the logo locally by using the ACE Service Installer</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Here is a step-by-step instruction</span></span></div><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="efb1d138e14c0c33f3f3a15785d0cc679"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Open the ACE Service Installer</span></span></div></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ec812c21a3faa0f093c10f98b9b01ec4a"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Login to the charger where you want to update the logo</span></span></div></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ebbdbc5ac994a4ac856243bec6d91a4fa"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Click ‘Interface’ in the menu on the top, followed by ‘Display’ in the menu on the left</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><img style="height: auto; max-width: 554px; width: 554px" src="/api/data/v9.0/msdyn_knowledgearticleimages(ed4b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="554" height="209" data-msdynid="___ed4b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"></span></span><br>&nbsp;</div></li><li data-list-item-id="ef02a3fa0c9a9a9d58f9239564712eb2e"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">On the bottom of the screen, click ‘Upload Image’, a pop-up opens.<br><img style="height: auto; max-width: 726px; width: 726px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f24b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="726" height="493" data-msdynid="___f24b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="e11d0a11e5f28e0d8532b2baefbc5c626"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Search and select the logo-file you want to display on the charger by clicking ‘…’</div></li><li data-list-item-id="e8ad65f6ce3c06c7ff5c7d76b7bc46bb8"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">If needed you can adjust the Image margin (default = 8)</div></li><li data-list-item-id="e12aadec9f215a4a8a3765bc3902d275a"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Click the ‘Start Upload’ button, this will send the image to the display of the charger.</div></li><li data-list-item-id="edb7c63b5100ff1896d5ecf17e2d9be65"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Confirm the upload by clicking ‘Yes’<br><img class="image_resized" style="height: auto; max-width: 100%; width: 477px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f44b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="477" height="207" data-msdynid="___f44b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="e2c22c4725c42c10b9d5046a3e92e2d70"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true">Optionally, you can also click the ‘Create Image Update File’ button to save the logo as a firmware file that can later be used to upload the logo from a backoffice system<br>.fwu must be used to create an update file for chargers on the NG-Platform (Eve Single Pro-Line, Eve Double Pro-Line)<br>.tvf must be selected to create an update file for chargers on the AHP-Platform (Eve Single Plus, Eve Double Plus, Twins Plus)</div></li></ul><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Restrictions:</strong></span></span></div><p style="margin: 0">•&nbsp;&nbsp;&nbsp;&nbsp;It should be a valid .png (we not only check the extension but also the contents). The extension should be '.png'<br>•&nbsp;&nbsp;&nbsp;&nbsp;Only characters a-z, A-Z and 0-9 are allowed and special characters '_' and ' ' (space). Other characters are not allowed.<br>•&nbsp;&nbsp;&nbsp;&nbsp;The file size should be &lt; 5 MB<br>•&nbsp;&nbsp;&nbsp;&nbsp;The size of the image should be equal or smaller than 1920 x 1080</p></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div></div></div>

Everything related to the ACE Service Installer software tool

ACE Service Installer

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Firmware version 7.4.4</strong></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">This page provides information on Firmware version 7.4.4</span></span><br><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Additional Info:</strong></span><br><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Alfen advises to update any chargers currently using NG-Firmware versions 7.4.0 or 7.4.2 to this version 7.4.4 or higher.</span></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); box-sizing: border-box; color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scroll-behavior: smooth; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0">&nbsp;</div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Release date / Expiration date</strong></span><br><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">(Release date: date when published, Expiration date: date after which the firmware can no longer be installed from the backoffice when charger is using secure connection)</span></span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">7.4.4-4413: </span></span><span style="font-family: Calibri">28</span><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">-07-2026 / 04-02-2027</span></span><br><span style="font-family: Calibri; font-size: 12pt">&nbsp;</span></div><div style="background-color: rgba(255, 255, 255, 1); border: 0 solid rgba(229, 231, 235, 1); color: rgba(10, 10, 10, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Platform:</strong></span></div><div style="border: 0 solid rgba(229, 231, 235, 1)" data-wrapper="true"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">NG (Next Generation):</span></span></div><ul style="margin: 0.75rem 0 0.75rem 1.25rem; border: 0 solid rgba(229, 231, 235, 1); list-style-position: initial; padding: 0 0 0 1.25rem"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="efb4afbae367875af430105c1491b4342"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single S-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e793e29a6df660f7cf9e8cb7314295421"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Single Pro-line (NG910)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="eb308b63ad1f911775b6ca2ff45756b67"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double Pro-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="ec916a4b23c7a52b870522d63362a09e7"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Eve Double PG-line (NG920)</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.25rem 0 0.75rem" data-list-item-id="e87c01a5bc57f0293e2e08034eb231142"><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">Twin4XL (NG920)</span></span></p></li></ul><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="font-family: Calibri; font-size: 12pt"><span style="border: 0 solid rgba(229, 231, 235, 1)">The firmware file has the extension *.fwi</span></span></p><p style="border: 0 solid rgba(229, 231, 235, 1); margin: 0.75rem 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Remarks:</strong></span><br>&nbsp;</p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Contents:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.4.4</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Introduction</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 7.4.4 is a hotfix release. A hotfix release is aimed at solving one or more urgent issue(s) relating to the main release. A hotfix release could address a potential safety risk, an issue relating to primary functionality of charging stations, compliancy challenges and/or issues immediately blocking the production of charging stations. This document details the resolved in this hotfix release.</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Change Details</strong></span></span></div><ul style="margin-bottom: 1em; margin-top: 1em"><li data-list-item-id="e733eab375d1e86e91158c7807eae78e7"><p style="margin: 0">Fixed an issue where cables remain stuck in the socket after the end of a charging session.</p></li><li data-list-item-id="ee07af346ff7419e0255fb500fb59c20f"><p style="margin: 0">Fixed an issue where, in very specific scenarios in conjunction with the earlier described stuck cable issue, relays would fail to open and create a live voltage on the contactors in the cable plug after a disconnection request from the vehicle side on Eve Double Pro-line, Eve Double Pro-line DE, Twin 4XL and Eve Double PG.</p></li><li data-list-item-id="e0ae56b24579b863efa8a609ca69ae8f6"><p style="margin: 0">Enabled the possibility to distinguish a RemoteStartTransaction initiated by either an ad-hoc payment or the app of an eMobility Service Provider (eMSP) on Eve Single Pro-line DE, Eve Double Pro-line DE and Eve Double PG. This determines whether ad-hoc pricing information will be included</p></li></ul><p style="margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><span data-wrapper="true"><strong>Back-office communication changes</strong></span></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e727a2ad1ba10e823f70e37a01f1d5a0d"><p style="margin: 0">As part of the addition of the earlier described <i>eMSP app authentication, PaymentCardIdTagPrefix</i> is now available as a read/write configuration item.<br>&nbsp;</p></li></ul><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>SCN cross platform compatibility</strong></span></div><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt">Our Smart Charging Network (SCN) functionality is implemented as a shared library between our NG9xx platform and AHP platform to enable cross compatible SCNs.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">Our previous NG9xx release and our latest AHP releases have implemented SCN version 1.4, where this release newly implements SCN version 1.5.&nbsp;</span></p><p style="font-size: 12px; margin: 0"><br><span style="font-family: Calibri; font-size: 12pt"><strong>SCN versions are not backwards compatible.</strong> It is not possible to combine charging stations running this release together with charging stations running older NG9 firmware and/or current AHP firmware in a single Smart Charging Network. The ACE Service Installer will provide a warning if charging stations with different SCN library versions are used in one SCN. Please refer to the SCN compatibility matrix below to check compatible firmware versions.&nbsp;</span><br><span style="font-family: Calibri; font-size: 12pt">For the most current status on this topic </span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01634" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">please refer to our Knowledge Base</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt"><img class="image_resized" style="height: auto; max-width: 528px; width: 528px" src="/api/data/v9.0/msdyn_knowledgearticleimages(2d5f99dd-218b-f111-ab0f-000d3abe6fe7)/msdyn_blobfile/$value" width="528" height="217" data-msdynid="___2d5f99dd-218b-f111-ab0f-000d3abe6fe7___" data-msdyntype="data:image/png;base64"></span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware update instructions</strong></span></p><p style="margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">With the release of NG9xx Firmware 7.0, there is no longer the option between "A and B firmware versions", as first introduced with version 4.14.0.</span><br><span style="font-family: Calibri; font-size: 12pt">To update to this release, please follow the advised steps according to </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">our release notes page (NG)</span></a></p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 1157px" data-msdynid="___64a8e140-f18f-f111-8076-6045bd9db8d3___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(64a8e140-f18f-f111-8076-6045bd9db8d3)/msdyn_blobfile/$value" width="1157" height="213"></p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri; font-size: 14pt"><strong>Firmware Terms and Conditions</strong></span><br><span style="font-family: Calibri; font-size: 12pt">Alfen's firmware terms and conditions apply to this release and can be </span><a href="https://alfen.com/assets/download/blte3c6f5fe2dd597f4" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri; font-size: 12pt">downloaded from our website</span></a><span style="font-family: Calibri; font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Overview</strong></span></p><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">This article is applicable for chargers on Alfen's NG-Platform only.</span></span><br><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Between firmware release 4.14 and 7.0.0, two different encryption keys exist in the firmware update files.&nbsp;</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">These firmware releases include two separate .fwi files to allow upgrades from older firmware versions to newer.</span></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li style="list-style-position: initial" data-wrapper="true" data-list-item-id="ed04c8dee4496be708a6612dbf79c723a"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The encryption keys update will have impact on the updating mechanism.</span></span><br>&nbsp;</p></li><li style="list-style-position: initial" data-wrapper="true" data-list-item-id="eea2f42dbaf95d1dfd97de1da42b09f6f"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The encryption keys used in firmware version 4.12 and earlier are referred to as “A”.&nbsp;</span></span><br>&nbsp;</p></li><li style="list-style-position: initial" data-wrapper="true" data-list-item-id="eb1c0ac12d90f20cd21ae757122b49b7f"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">The encryption keys used in firmware version 4.14 and higher are referred to as “B”.</span></span><br>&nbsp;</p></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" style="list-style-position: initial" data-wrapper="true" data-list-item-id="e589cab711f88f6016896d69bf5f2da5c"><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">From firmware version 7.0.0, only encryption 'B' will be distributed.</span></span></p></li></ul><figure class="table" style="width: 100%"><table style="border-spacing: 0; height: auto; overflow: hidden; border: 1px solid rgba(191, 191, 191, 1); border-collapse: collapse; font-size: 9pt; width: 100%" border="1" cellspacing="0"><tbody><tr><td style="min-width: 2em; vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); padding: initial; width: 120px"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="477"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><strong style="box-sizing: border-box" data-renderer-mark="true">What you must know about updating firmware</strong></span></p><ul class="ak-ul" style="margin: 10px 0 0; background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; orphans: 2; padding: 0 0 0 var(--ed--list--item-counter--padding,24px); text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-indent-level="1"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="box-sizing: border-box" data-list-item-id="e514f2caffb9150f2cac7e1628e7aaaca"><p style="box-sizing: border-box; font-size: 1em; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; padding: 0" data-renderer-start-pos="523"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Updating from an older version (4.12 or older) to a higher version is always possible by using upgrade file x.x-<strong style="box-sizing: border-box" data-renderer-mark="true">A</strong>.</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="box-sizing: border-box; margin-top: var(--ds-space-050,4px)" data-list-item-id="e6a2b5de303581f4a9d25e8cd7d9b2e90"><p style="box-sizing: border-box; font-size: 1em; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; padding: 0" data-renderer-start-pos="789"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In case the charger is already running on firmware version 4.14 or higher, please use firmware type <strong style="box-sizing: border-box" data-renderer-mark="true">B</strong>.</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="box-sizing: border-box; margin-top: var(--ds-space-050,4px)" data-list-item-id="e4d259d7f90a7f50b6f838210ee91a365"><p style="box-sizing: border-box; font-size: 1em; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; padding: 0" data-renderer-start-pos="895"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">We <strong style="box-sizing: border-box" data-renderer-mark="true"><u style="box-sizing: border-box" data-renderer-mark="true">do not recommend downgrading</u></strong> firmware.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">For instance, in 3-phase Eve Single Pro-line chargers, downgrading causes issues in compatibility with newly sourced power meters.</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="box-sizing: border-box; margin-top: var(--ds-space-050,4px)" data-list-item-id="eec48bee14c7e896ff56423565f50d2bf"><p style="box-sizing: border-box; font-size: 1em; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; padding: 0" data-renderer-start-pos="1072"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">A limited number of firmware versions is available as full version from our Firmware pages for </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG-Platform</span></a></p></li></ul></td></tr></tbody></table></figure><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Applicable models:</strong></span></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="ee7ce70a4b989d85da8c049ab0e9bb47f"><p style="margin: 1em 0">Eve Single S-line</p></li><li data-list-item-id="e096074368ebc9ad55fdd4bc263449bef"><p style="margin: 1em 0">Eve Single Pro-line</p></li><li data-list-item-id="ec4d9a1acec78b2237cbf174bc974d342"><p style="margin: 1em 0">Eve Double Pro-line</p></li></ul><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Why has Alfen introduced tamper detection?</strong></span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Tamper detection is introduced to protect the internals of the charging station by monitoring whether the housing is properly closed or not. This is required in the new “Electric Vehicles (Smart Charge Points) Regulations” that are now active in the UK.</span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>What is Anti-Tamper detection?</strong></span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Anti-Tamper detection is part of the UK Smart Charging Requirements. The Anti-Tamper kit contains a plunger switch which is triggered if the front cover is opened (like a fridge light).&nbsp;</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">The anti-tamper device detects an (attempted) breach of a charge station when the front cover is removed.</span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>How does tamper detection work?</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">The Anti-Tamper detection solution is represented by a physical switch located just behind the housing of the charging station (in the top-right corner). It is activated when the front of the housing is lifted from its position. Activating the tamper detection switch will result in:</span></span></div><ul style="margin-top: 1em; margin-bottom: 1em"><li data-wrapper="true" data-list-item-id="eb9e724228159c81696628899f720b440"><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Notify the user by displaying a message (on Eve Pro-line models), or showing an orange LED (for Eve Single S-line)</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 400px" src="/api/data/v9.0/msdyn_knowledgearticleimages(63cf99cb-992f-ef11-840a-000d3aabae83)/msdyn_blobfile/$value" alt="" width="400" height="321" data-msdyntype="data:image/png;base64" data-msdynid="___63cf99cb-992f-ef11-840a-000d3aabae83___" align="none"></span></span><br>&nbsp;</p></li><li style="list-style-position: initial" data-wrapper="true" data-list-item-id="ecf8400770c0a99e7b3d67725a866cb04"><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Sends a security notification to the backoffice</span></span><br>&nbsp;</p></li></ul><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>How is tamper detection activated on a charging station?</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The following three requirements must be met for the tamper detection to be functional:</span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li style="list-style-position: initial" data-list-item-id="e980a7150b390a22d20d8017036f617ed"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Mechanical&nbsp;<span style="display: none"> </span>switch installed</span><br>&nbsp;</p></li><li style="list-style-position: initial" data-list-item-id="e8f9e29e1f422f3f0081ca92974d58e73"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware version 6.1 or later installed</span><br>&nbsp;</p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial" data-list-item-id="e868c312da8390ed168bd5e76c9e3aed2"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The charging station is powered on.</span></p></li></ul><p style="list-style-position: inside; margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">As tamper detection is part of a (cyber) security schedule, it will be activated automatically when possible and cannot be deactivated anymore once installed.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Physically removing the tamper detection switch will result in a permanent detection report (security event notification) until resolved by installing a (new) tamper detection switch.</span><br>&nbsp;</p><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Can the charging station still be used when the tamper detection has been triggered?</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Yes, the charging station will remain operational for end users. Charging will still be possible.</span></p><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Are charging stations with tamper detection only available for ordering in the UK?</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">For now, we only deliver it with charging stations ordered for the UK.&nbsp;</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">We will probably integrate it into all charger types by default at a later stage. There is a chance that tamper detection will be legally required in the whole EU later, so we want to be properly prepared for that.</span></p><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>How to reset/ dismiss</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">A tamper detection alert can be resolved using the MyEve app (v1.18.0 and up) /ACE Service Installer (3.6.6-163 and up), logging in, and resetting the sensor.&nbsp;</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Please refer to the images below. If the warning is only dismissed, then the tamper warning will remain active.</span><br>&nbsp;</p><figure class="table" style="height: auto; width: 100%"><table style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px solid rgba(191, 191, 191, 1); font-size: 9pt; overflow: hidden; width: 100%" cellspacing="0" border="1"><thead><tr><th style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 549px" width="120px" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">MyEve App</span></th><th style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 275px" width="120px" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">ACE Service Installer</span></th></tr></thead><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 549px" width="120px"><img class="image_resized" style="height: auto; max-width: 100%; width: 350px" src="/api/data/v9.0/msdyn_knowledgearticleimages(79cf99cb-992f-ef11-840a-000d3aabae83)/msdyn_blobfile/$value" alt="MyEve App" width="350" height="179" data-msdyntype="data:image/png;base64" data-msdynid="___79cf99cb-992f-ef11-840a-000d3aabae83___" align="none"></td><td style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 275px" width="120px"><img class="image_resized" style="height: auto; max-width: 100%; width: 300px" src="/api/data/v9.0/msdyn_knowledgearticleimages(81cf99cb-992f-ef11-840a-000d3aabae83)/msdyn_blobfile/$value" alt="ACE Service Installer" width="300" height="150" data-msdyntype="data:image/png;base64" data-msdynid="___81cf99cb-992f-ef11-840a-000d3aabae83___" align="none"></td></tr></tbody></table></figure><p style="list-style-position: inside; margin: 1em 0">&nbsp;</p><figure class="table" style="height: auto; width: 100%"><table style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px solid rgba(191, 191, 191, 1); font-size: 9pt; overflow: hidden; width: 100%" cellspacing="0" border="1"><tbody><tr><td style="background-color: rgba(32, 148, 243, 1); border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 120px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Physically removing the tamper detection switch will result in a permanent detection report (security event notification) until resolved by installing a (new) tamper detection switch again.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This is a safety feature and is required!</span></td></tr></tbody></table></figure><p style="margin: 1em 0">&nbsp;</p></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 5.6.0-4370</span><br><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Additional Info:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Please refer to version </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01428" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">5.6.1</span></a><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"> as intermediate firmware version</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">5.6.0-4370</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">12-09-2025</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ec8f4fbad45b9a0c45b0604d8e6fe1c1b"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e1ad617d8664c2885d25fe3416204dc72"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e7a02b8eaf1ec1a6f27bda7b335308799"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6a629d76ef90492f613d549ec7485d56"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eee44b0e3bc018a80cff89e4e03f55a03"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 5.6.0-4370 is an updated version of firmware 5.6.0, containing the exact same content, but incorporates an updated certificate, valid until 21-07-2026.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The use of earlier released versions of firmware 5.6.0 may not be able to install correctly.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true">&nbsp;</div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><h2><span style="font-family: Calibri, Helvetica, sans-serif">Overview</span></h2><div><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This guide explains how to safely replace the power board of an Eve Single S-line or Pro-line charging station from disconnection to reassembly.</span></div><p style="margin: 1em 0">&nbsp;</p><h2><span style="font-family: Calibri, Helvetica, sans-serif">Safety precautions</span></h2><div><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="line-height: 107%">Ensure the power supply is completely disconnected before beginning any work to prevent electrical hazards. Always wear insulated gloves and safety glasses to protect yourself from potential electrical and mechanical injuries. Verify that the replacement components match the specifications of the original parts to avoid compatibility issues. Handle all tools and components with care and follow the instructions or service manual to ensure proper installation and maintain safety throughout the process.</span></span></div><p style="margin: 1em 0">&nbsp;</p><h2><span style="font-family: Calibri, Helvetica, sans-serif">Recommended tools</span></h2><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif">We recommend using the following tools:</span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-family" data-list-item-id="e584f283c9aa6ca9085f78fa344c51740"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Screwdriver</span></p></li><li class="ck-list-marker-font-family" data-list-item-id="e5d93f3149b5395176278021a16f82942"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Multimeter</span></p></li></ul><h2><span style="font-family: Calibri, Helvetica, sans-serif">Step-by-step instructions</span></h2><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif">Please make sure that power to the charging station has been disconnected before opening the charging station and performing these steps.&nbsp;</span></p><p style="margin: 1em 0">&nbsp;</p><h2><span style="font-family: Calibri, Helvetica, sans-serif">1. Preparing the charging station</span></h2><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-family" data-list-item-id="ed75e192c92fbbfbd41f02071e1f40342"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Open the charging station panel.</span></p></li><li class="ck-list-marker-font-family" data-list-item-id="e972e4b0c36bdc276750d7240cafbc36c"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Remove obstructing components; detach any subframes or other parts preventing access to the power board.</span></p></li><li class="ck-list-marker-font-family" data-list-item-id="ebd4ed8b523792f373b2e5a878f14e4cd"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Unscrew and set aside the screws securing the subframe.</span></p></li></ul><p style="margin: 1em 0">&nbsp;</p><h2><span style="font-family: Calibri, Helvetica, sans-serif">2. Disconnect the cables</span></h2><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-family" data-list-item-id="ee18f4741b530b39c088356156c8af1be"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Detach the following cables:&nbsp;</span></p><ul style="margin-top: 0; margin-bottom: 0"><li class="ck-list-marker-font-family" data-list-item-id="e210f17988a7399cdc96d143b915f4fa9"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Blue, brown, black, and grey cables:&nbsp;open the white lid and gently pull each cable.</span></p></li><li class="ck-list-marker-font-family" data-list-item-id="ec861845dc970dfd8f060829b2bea03e9"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Flat cable: located beneath the black and grey cables; carefully disconnect it.</span></p></li></ul></li><li class="ck-list-marker-font-family" data-list-item-id="eff2b59b1f907a38db35790bba67f7570"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Remove the actuator (socket lock motor) and the socket lock cable.</span></p></li></ul><p style="margin: 1em 0">&nbsp;</p><h2><span style="font-family: Calibri, Helvetica, sans-serif">3. Remove the power board</span></h2><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-family" data-list-item-id="ed5b2ce9683bc7903d71ede59e6e0baa1"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Unscrew the power board from its mount.</span></p></li><li class="ck-list-marker-font-family" data-list-item-id="e97c4d6c4537598713c946336df53e275"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Disconnect the remaining wiring:</span></p><ul style="margin-top: 0; margin-bottom: 0"><li class="ck-list-marker-font-family" data-list-item-id="e90a6979e5e4661d3ce1e22a27e963abc"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Blue, brown, black and grey cables: open the white lid and gently pull each cable.</span></p></li><li class="ck-list-marker-font-family" data-list-item-id="ec16a51e56f649125fbdcf36fd2eae4be"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Green connector: detach the connector that houses the brown and blue cables.</span></p></li></ul></li><li class="ck-list-marker-font-family" data-list-item-id="ef4e6fad453c2ac929cb3e08f9b8af459"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Carefully lift the power board.</span></p></li></ul><p style="margin: 1em 0">&nbsp;</p><h2><span style="font-family: Calibri, Helvetica, sans-serif">4. Install the new power board</span></h2><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-family" data-list-item-id="ea28dba8965608b60ebacb436865d8244"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Position the new power board in place.</span></p></li><li class="ck-list-marker-font-family" data-list-item-id="ee55c6baa1fb319c69a76d520458c4f1c"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Reconnect all cables and components in the reverse order of disassembly.</span></p><ul style="margin-top: 0; margin-bottom: 0"><li class="ck-list-marker-font-family" data-list-item-id="e84f130c08b96ce41a684875283c3a4f4"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Attach the colored power cables in the correct order, using the markings on the PCB as a guide.&nbsp;</span></p></li></ul></li></ul><p style="margin: 1em 0">&nbsp;</p><h2><span style="font-family: Calibri, Helvetica, sans-serif">5. Final check</span></h2><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-family" data-list-item-id="e10737f9fffc15ba25f92a7b11e445200"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Confirm that all cables are securely connected and components are properly assembled.</span></p></li><li class="ck-list-marker-font-family" data-list-item-id="ed29dac596857d01e4224e12d5f6eec5d"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif">Restore power to the charging station and test its functionality.</span></p></li></ul><p style="margin: 1em 0">&nbsp;</p><h2><span style="font-family: Calibri, Helvetica, sans-serif">Summary</span></h2><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif">To replace the power board of an Eve Single S-line and Pro-line charging station, first disconnect the power and remove obstructing components. Detach all cables, unscrew the power board, and carefully lift it, ensuring the header is transferred to the control board. Install the new power board by reversing the steps, securing cables in the correct order.</span></p><p style="margin: 1em 0">&nbsp;</p></div>

Service

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 7.1.3</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.1.3</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">27-01-2025</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ebd57d5278c04cd881e9fb19aed1a1839"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0ba16d707bfe0d2fa38dc3447d300ee4"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ed98d5bf326bbf346a01a5333d7c7d210"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e5428a9fc6091c72511844b47951d9fd4"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Firmware Release 7.1.3 is a hotfix release.&nbsp;</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">The change details covers versions 7.1.1, 7.1.2 &amp; 7.1.3.</span></span><br>&nbsp;</p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="ef18b514733e04db49fa7ec099474047b"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.1.1: (Not released separately)</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Fixes an issue where the Start- and Stop Transaction messages were not sent for E-socket charging session (region: FR).</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Applicable for: French stations with an external E-socket</span><br>&nbsp;</p></li><li data-list-item-id="ef2de5993bedb02fdd71582a1c1c56495"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">7.1.2: (Not released separately)</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Internal improvement to ensure the E-socket solution (7.1.1) works on the 7.1.x firmware without adverse effects to other transaction related OCPP messages.</span></span><br>&nbsp;</p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e4f8ba1ac4fbd04f01045a3d5ed37c20a"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">7.1.3:</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Internal improvement to ensure the E-socket solution (7.1.1) works without adverse effects to transaction related OCPP messages specific for “Plug &amp; Charge” charging sessions.</span></span></p></li></ul><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">&nbsp;</p></div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif">-</span></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0" dir="ltr">&nbsp;</p><p style="margin: 1em 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">Eve Connect users whose charger is on firmware versions 7.4.0, 7.4.2 and 7.4.4 are not able to update to future firmware versions using an Android device.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">In the Eve Connect app, you will see a message informing you that new firmware is available, but it can't be installed from your Android device.</span></span><br><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">The issue is solved in firmware 7.4.5 and higher. Please find the latest version </span></span><a href="https://knowledge.alfen.com/categories/CAT-01022/KA-01244" target="_blank" rel="noopener noreferrer"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">on our firmware page</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">.</span></span></p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><strong>Workaround:</strong></span></span></p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">To be able to update, please use an iPhone device with the Eve Connect app or a Windows computer with </span></span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01282" target="_blank" rel="noopener noreferrer"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">ACE Service Installer</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"> to update to firmware version 7.4.5 or higher.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">You can also request your backoffice-provider to install firmware version 7.4.5 or higher remotely.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0">After installing it using an alternative method, you will be again able to use your Android device to update firmware.&nbsp;</span></span></p></div><p style="margin: 1em 0" dir="ltr">&nbsp;</p><p style="margin: 1em 0" dir="ltr"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(100, 109, 117, 1); font-family: &quot;Open Sans&quot;, &quot;Open Sans Fallback&quot;, sans-serif; font-size: 14px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 952px" src="/api/data/v9.0/msdyn_knowledgearticleimages(79225f04-bca6-f111-b8dd-7c1e52274905)/msdyn_blobfile/$value" width="952" height="782" data-msdynid="___79225f04-bca6-f111-b8dd-7c1e52274905___" data-msdyntype="data:image/png;base64"></span></span></p><p style="margin: 1em 0" dir="ltr">&nbsp;</p><p style="margin: 1em 0" dir="ltr">&nbsp;</p></div>

Everything related to the Alfen Eve Connect app

Eve Connect app

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>Firmware version 6.6.2-4396-BL-upgrade</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 6.6.2-4396-BL-upgrade</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">6.6.2-4396-BL-upgrade</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">09-04-2026</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e4e3d13240b676eb6502f978cb2f9a151"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="edd6321f053810a888c0110381fde0af9"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8e394c554cf263eefa46469cb3c4561e"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ee09895481aa478dda6637e86844433ee"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eea1f179c33703e7121667e444b9d3f50"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 6.6.2-4396-BL-upgrade is an updated version of firmware 6.6.2-4321 and 6.6.2-4351, containing the exact same content, but incorporates an updated certificate, valid until 2027-02-04 and including the bootloader.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The use of earlier released versions of firmware 6.6.2 may not be able to install correctly.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Firmware version 6.6.2 is the last firmware version containing an update-file for A-encryption and B-encryption.</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">More recent versions will only hold the B-encryption which is not specifically mentioned any more.</span></span></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Firmware Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.3.0</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date/Installation expiration date:</strong></span></span><br>(Release date: date when published, Expiration date: date after which the firmware can no longer be installed from the backoffice when charger is using secure connection)<br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.3.0-4377: 30-10-2025 / 21-07-2026</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.3.0-4411: 17-07-2026 / 04-02-2027</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></div><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="ef2673266f93d1c3bbaa4342c6345387f"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e4d4361f25d7429b7da30622664ef09f1"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e4141cb24089937e77c5c33705816992d"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="ed1073e0f441bb628da4ca272498509c3"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e4b3484e15d3966d6ea068ba7616a6539"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">ACE Service Installer version 4.1.0 or higher is needed</span></span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Contents:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.3.0</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Introduction</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.3 includes stability improvements and bug fixes.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">These release notes describe what is included in this release in terms of stability improvements, bug fixes and new features.</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Relay sequence improvements</strong></span></span></div><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">When starting a charging session, only the safety relays will now be switched before starting&nbsp;delivery of power to the vehicle. The bypass relays are kept closed and will be opened if the&nbsp;</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">charging station detects that a safety relay is welded. Note that during a boot sequence the&nbsp;relays are no longer switched.</span></span></p><p style="margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Bug fixes</strong></span></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e54756e88d2a97c3f06f8bd3709cd8b02"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where data from the P1 smart meter was not parsed correctly.&nbsp;</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">This resolves issues with Active Load Balancing functionality in combination with a P1 DSMR smart meter.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e2c9c984e3d6b1f1c48a8053ae56f7d13"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where activating the WiFi access point caused an IP conflict with a TCP/IP energy meter and/or when connecting to the charging station with ACE Service Installer, Eve Connect or MyEve.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e591f4ea74a54098e7dc7c9c273ee770b"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added checks to ensure that a Eichrecht public key can be recovered even when a power outage is too abrupt to properly store it. This caused Eichrecht charging sessions to be labelled as incorrect.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e65b6347a60f8675ccdb7211b6d5cc9e8"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where an Eve Single charging station with Active Load Balancing went in safe mode and error 213 state after some time when connected to a Linky smart meter set to TIC Standard mode</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="ee11d2d3229213c98a0842bbb58c740f5"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where starting a session with an e-Socket (Type E) on a double socket station caused a crash.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="ebe2128efc3d00faa688b290c87328810"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added a check to ensure timely observation of opening of the S2 signal in all cases. This has caused issues with specific vehicles with strict S2 timing regime.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e39c76192b09099441b5f435e0e9c42bd"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where enabling a Modbus TCP/IP energy meter caused a crash on specific hardware revisions</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e6a623d63bae42b14db297b0a3110bd85"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where swiping a valid RFID card would result in a return to the idle state after accepting the RFID card rather than starting a transaction</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e0e3c4d0a2327b96e3904d35d4ddc3389"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where a socket that is not reserved would go to the available state after handling a reservation on Eve Double Pro-line or Twin 4XL</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e334bd6d00582269477f6d016b1cf25f4"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Translations for the Catalan language have been updated</span></span></p></li></ul><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Back-end communication changes</strong></span></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e0807b994a166bcd078b4cc570e96f1a7"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where properties of a Smart Charging Network are not updated throughout the entire SCN when changing SCN specific properties over OCPP.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="eeb47619297357bfa2661826093fb20fc"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where stack levels of different types of OCPP charging profiles were not taken into account</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e7e11791d0851c58f9ede34a6e87f8ad7"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added checks for corrupt entries in the transaction database to ensure successful exchange of OCPP transaction related messages. If a correct entry is found this entry will be skipped in addition to new recovery methods.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ea01d7d217ec0cefce6790a66cd8810ff"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added </span><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> as a new configuration key as an addition to </span><i><span data-wrapper="true">ConnectionTimeout</span></i><span data-wrapper="true">.&nbsp;</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> specifies the timeout when a user has plugged in the cable, but has not yet authorized. The default value of </span><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> will initially be set identical to the value of </span><i><span data-wrapper="true">ConnectionTimeout</span></i><span data-wrapper="true">, even if </span><i><span data-wrapper="true">ConnectionTimeout</span></i><span data-wrapper="true"> is set to a non-default value. Setting </span><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> to 0 means that no timeout will apply and the charging station will wait indefinitely for an authorization after plugging in the cable.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e8f1bae066eb51ef622fc321fe19666ec"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">When a charging station receives multiple RemoteStop requests for the same transaction it will only process the first request and reject any subsequent requests until the first request is successfully processed.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e77396d6baa10f76642b6fcfe79dd7906"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where charging stations with 6mA DC leakage detection reported a trip to the backoffice with a trip current of 0.0mA. Now the reported measurement to the backoffice is the highest measured trip current as opposed to trip current after relay switches off.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="ebe47fbe3874e64756a6defc0c589f92c"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where a remote firmware update failed due to the charging station trying to connect to changing to a higher network profile. When a remote update is initiated the active network profile will not try to connect to a higher network profile until the firmware update is completed.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e50cf48bf9926f1e688e6fca7f5b19d36"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Multiple changes are made relating to the reservation functionality of OCPP:</span></span></p><ul style="list-style-position: initial; margin-bottom: 0; margin-top: 0"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="eb4246a783865228256cbc53010e7d819"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Disabled the backoffice configuration keys ReserveConnectorZeroSupported on OCPP 1.5/1.6J and NonEvseSpecific on OCPP2.0.1</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e138f8de3ff506e57345bf72b90b188c8"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">A reservation will only be accepted if a socket is specified with the reservation request to the charging station.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e8ebd355ae9f16fb534ed93c54ffaba22"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">A reservation made via OCPP is now set to resolved when a transaction is started with the token associated with the reservation.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="margin-bottom: 1em" data-list-item-id="e38e011b3c19a0e8b97d290edf9c52441"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">When a duplicate reservation is received the latest iteration will be accepted and older ones will be cleared</span></span></p></li></ul></li></ul><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Firmware update instructions</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">With the release of NG9xx Firmware 7.0, there is no longer the option between "A and B firmware versions", as first introduced with version 4.14.0</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">To update to this firmware version, please follow the advised steps according to </span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">our release notes page (NG)</span></a></p><p style="font-size: 12px; margin: 0">&nbsp;</p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0" dir="ltr">&nbsp;</p><p style="margin: 0" dir="ltr"><style>a { text-decoration: none; color: rgba(70, 79, 235, 1) }
tr th, tr td { border: 1px solid rgba(230, 230, 230, 1) }
tr th { background-color: rgba(245, 245, 245, 1) }</style></p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0">With the introduction of firmware version 7.4, Eve Single S-line and Eve Single Pro-line charging stations with a socket now support <strong>permanent cable locking</strong>, enabling a more convenient and user-friendly charging experience.&nbsp;</p><p style="margin: 1em 0">In case your charger is using an older firmware version, please update to version 7.4.4 or up. <a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01244" target="_blank" rel="noopener noreferrer">Please follow the update instruction for updating from outdated versions</a>.</p><p style="margin: 1em 0"><br>The feature can be configured using the <a href="https://knowledge.alfen.com/categories/CAT-00912/CAT-00914/KA-01282" target="_blank" rel="noopener noreferrer">ACE Service Installer</a>;</p><ul style="margin-bottom: 1em; margin-top: 1em"><li data-list-item-id="ea926df72cb8a93cc11c6ccf82d281c3d"><p style="margin: 0">Click the ‘power settings’ tab in the menu on the top.</p></li><li data-list-item-id="e8d74c07bfaded38acb4ab00e12eb034b"><p style="margin: 0">Tick '<strong>Advanced Settings</strong>'</p></li><li data-list-item-id="eab361d4feec0360929c73c2478bed027"><p style="margin: 0">Click ‘<strong>Connector 1</strong>’ in the menu on the left</p></li><li data-list-item-id="ed7a93a1988b7a2d503bccb1eec4c5025"><p style="margin: 0">In the ‘<strong>Connector type’</strong> pulldown menu, select <strong>‘Fixed cable’</strong><br>Note: Do not select any of the other options like '<strong>Fixed cable type 1</strong>' or ‘<strong>Fixed cable type 2</strong>’</p></li><li data-list-item-id="e393abd520d6e1e67cd9ca5ae71bbd3a4"><p style="margin: 0"><strong>Reboot</strong> charger.<br>This is essential to semi-permenantly lock the cable in the charger<br><br><img class="image_resized" style="height: auto; max-width: 100%; width: 1212px" src="/api/data/v9.0/msdyn_knowledgearticleimages(78f27796-d88c-f111-ab0f-000d3abe6fe7)/msdyn_blobfile/$value" width="1212" height="435" data-msdynid="___78f27796-d88c-f111-ab0f-000d3abe6fe7___" data-msdyntype="data:image/png;base64"></p></li></ul><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">If you ever need to disconnect the charging cable from the charger, please follow to above instructions, but select ‘Connector Type’ ‘<strong>Bals / Mennekes</strong>’ and reboot the charger.</p><p style="margin: 1em 0"><strong>Important:</strong>&nbsp;<br>Alfen cannot be held responsible for water ingress or any consequential damage to the socket resulting from the use of this configuration.</p></div></div>

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display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><h1 class="title" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.75rem; font-weight: 400; line-height: 2rem; margin: 0; text-align: left" title="Bolts internal m4x8 nickel" data-ui-content="Bolts internal m4x8 nickel" data-ui-id="page-title" data-v-fe28d607="">Bolts internal m4x8 nickel</h1></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; 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letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><p style="margin: 0">&nbsp;</p><blockquote><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="SPK-Bolts-internal-m4x8-nickel-803873879" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">SPK Bolts internal m4x8 nickel 803873879</span></span></h2><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Contents-of-the-kit" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><figure class="table" style="float: left; height: auto; margin-right: var(--ck-content-table-style-spacing, 0); width: 37.12%"><table class="ck-plugin-table ck-table-resized" style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden; width: 100%"><colgroup><col style="width: 19.12%"><col style="width: 55.11%"><col style="width: 25.77%"></colgroup><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Part number</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Description</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Quantity in the kit</td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">063317046-ICU</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Screw m4x8</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">25</td></tr></tbody></table></figure><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><figure class="image" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 100%"><img style="display: block; height: auto; max-width: 100%; width: 400px" width="400" height="267" data-msdynid="___4c82e5c4-f354-f111-bec7-000d3a239419___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(4c82e5c4-f354-f111-bec7-000d3a239419)/msdyn_blobfile/$value"></figure></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><h1 class="title" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.75rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 2rem; margin: 0; text-align: left; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" title="Subframe assem. Eve Single" data-ui-content="Subframe assem. Eve Single" data-ui-id="page-title" data-v-fe28d607="">Subframe assem. Eve Single</h1><p style="margin: 0">&nbsp;</p><blockquote><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="SPK-Subframe-assem.-Eve-Single-803873842" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">SPK Subframe assem. Eve Single 803873842</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="Contents-of-the-kit" data-v-9f7b400c="" data-v-e46a684f=""><span style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 24px"><span class="text_node" style="font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span><span class="bump hidden large copy_button" style="display: inline-block; font-style: normal; font-weight: 400; letter-spacing: normal; margin-left: 6px; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></span><br>&nbsp;</h2><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; float: left; height: auto; margin-right: var(--ck-content-table-style-spacing, 0); overflow: hidden; width: 42.37%"><table class="ck-table-resized" style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden; width: 100%"><colgroup><col style="width: 23.38%"><col style="width: 51.34%"><col style="width: 25.28%"></colgroup><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Part number</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Description</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Quantity in the kit</td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">803873029-ICU</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Eve Single Sub/Interface Frame</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">1</td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">728000017-ICU</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Snapnagel SR/SRVO</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">3</td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">803873196-ICU</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Eve SIngle Subframe Seal <span style="color: rgba(17, 17, 17, 1); font-family: &quot;Segoe UI&quot;, sans-serif; font-size: 11pt"><span lang="NL">Ø6</span></span></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">1</td></tr></tbody></table></figure><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><figure class="image" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 100%"><img style="display: block; height: auto; max-width: 100%; width: 400px" width="400" height="267" data-msdynid="___e88ae59d-b355-f111-bec7-002248823d81___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(e88ae59d-b355-f111-bec7-002248823d81)/msdyn_blobfile/$value"></figure><figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=kWUMzMXYl1g"><div style="position: relative; padding-bottom: 56.2493%; height: 0"><iframe src="https://www.youtube.com/embed/kWUMzMXYl1g" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0" allowfullscreen="" sandbox="allow-scripts allow-same-origin allow-forms"></iframe></div></div></figure></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 7.1.6</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.1.6</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">17-03-2025</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ecd0adc3a49914743654a91ba5975bf24"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e63a4b0f0a08e940afc0403d7db93a72c"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6ffaeae46dd08b88c6abb9437a359466"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e48273cf008a595e0dcf3c7f5e3a307ab"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.1.6 is a hotfix release.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This firmware hotfix is a remedy for some issues affecting displays of chargers on the NG9-platform</span></div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true">&nbsp;</div></div></div></div></div></div></div>

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