ICU Connect is being replaced by Eve Control: What you need to know
Alfen has launched Eve Control, its new web-based platform for managing, configuring and supporting Alfen charging stations. Eve Control now replaces ICU Connect for all newly placed orders.
You can find the Eve Control back office here.
More info about Eve Control can be found below in the Most Asked Questions
It is highly recommended to prepare your charger(s) to match te requirements of Eve Control as soon as possible.
ICU Connect will no longer be available from 1 December 2026.
Follow the next steps
The charger needs to be online in ICU Connect to be switched over.
Only chargers using our NG and AHP platform can be switched over from ICU Connect to Eve Control.
AHP-chargers must be on firmware version 2.1.x or higher.
NG-chargers must be on firmware version 6.6.2 or higher.
How to check the charger's firmware version in ICU Connect?
Note: Your existing chargers will continue to operate as normal while Alfen prepares the switch over from ICU Connect to Eve Control.
If you have a NG-charger with firmware version older than 6.6.2, you will need to 'step-up' the firmware in stages.
Which firmware update do you need?
Remote update:
Perform a firmware update using the ICU Connect Back Office.
Local update:
Perform a firmware update using the ACE Service Installer.
Note for locally updating NG-chargers using a firmware version older than 5.x:
ACE Service Installer versions 4.1.0, 4.2.0 and 4.3.0 can not be used on older firmware versions.
You can download ACE Service Installer 4.0.0 from this page.
For the complete Eve Control manual - Click here
Download the historical transactions from ICU connect after you have successful connected your chargers to EVE Control.
This is the case when you see new transactions arriving in EVE Control.
You will need to download your charger(s) transactions from the chargers currently in ICU Connect to store them where required, as there will be no access to ICU Connect after 1 December 2026.
From ICU Connect:
How do I export charging stations transactions from ICU Connect?
Local:
How do I download the transactions from a charger using the ACE Service Installer?
Most Asked Questions
Eve Control is Alfen’s web-based platform for managing, configuring and supporting Alfen charging stations. It brings charger information, configuration settings and support tools together in one structured environment.
With Eve Control, you can:
• Manage and configure compatible Alfen charging stations remotely
• Manage charge card access
• Export charging transactions for manual settlement or reimbursement
• Connect chargers to your preferred charge point management system while retaining access to Alfen-specific configuration and support
• Access remote support and recovery options
More information:
Product information about Eve Control
Information on Eve Control on this knowledgebase
You will need to download your charger(s) transactions from the chargers currently in ICU Connect to store them where required, as there will be no access to ICU Connect after 1 December 2026.
From ICU Connect:
How do I export charging stations transactions from ICU Connect?
Local:
How do I download the transactions from a charger using the ACE Service Installer?
No, ICU Connect is no longer available for new charging station orders.
When ordering a new Alfen charger, please select ‘Eve Control’.
Starting new chargers on Eve Control means you can use Alfen’s new platform from the outset and do not need to begin a new ICU Connect license shortly before ICU Connect is retired.
If you are ordering additional chargers for an existing ICU Connect environment and need help planning the transition, please contact your Alfen representative or Alfen Support.
For all step-by-step instructions, including setting up charge cards, connecting to Eve Control, managing users and responsibilities and creating locations, please follow the below link.
Need help?
If you have questions about a new order, your current ICU Connect environment or the upcoming migration, please contact your Alfen representative or Alfen Support.