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Knowledge Base
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Videos

Tutorial videos for installation and replacements.

Contents

27 articles

Eve Control

Eve Control - 26. Cross-Organisation Access

Eve Control - 1. Connect a Charger in Eve Control

Eve Control - 7. Add a Token to a Token Group

Eve Control - 4. Add a Charging Station to a Location

Eve Control - 18. Finding the Hidden ID of a Charge Card

Eve Control - 16. Revoking Charging Access.

Eve Control - 23. Self-Registration

Eve Control - 2. Add a Device

Eve Control - 25 Firmware Management

Eve Control - 8. Add a Token Group to a Location

Eve Control - 15. Token & Group Lifecycle

Eve Control - 14. Charger Operations

Eve Control - 10. Changing to Secure WebSocket Connectivity

Eve Control - 21. Organisation Onboarding

Eve Control - 22 Users & Roles

Eve Control - 3. Create a Location

Eve Control - 12. Entity Relationships

Eve Control - 11. Understanding the Data Model

Eve Control - 9. Connect a Primary Backoffice

Eve Control - 24. Charging Sessions

Eve Control - 19. Audit Logs

Eve Control - 6. Create a Local Token Group

Eve Control - 20. Request Access Flow

Eve Control - 13. Access Control

Eve Control - Alfen privacy statement for digital applications

Eve Control - Q&A

Eve Control - 5. Create a Local Token in