Welcome, how can we help you?

Knowledge Base
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Videos

Tutorial videos for installation and replacements.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Contents

10 articles

Order Fulfillment

How can I request an account for the Alfen Webshop?

How to order Alfen chargers, accessories and upgrades

How can I place an order in the Alfen webshop?

Is it possible to customize the color and design of the cover when placing an order?

Can I make changes to an already placed order?

How do I order extra feature licenses for a charging station?

How to order an extra charge card

Where can I ask a question about the invoice of an order?

How do I order spare parts?

Where do I request an account for EZ Connect?