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KA-01044

How do I order extra feature licenses for a charging station?

This article describes how additional licenses for your charger can be ordered.

OrderLicenseFeatureUnlockLock

Chargers can be produced including specific unlocked licenses.
In case you want to unlock additional features after production, these can be purchased separately.

To unlock an additional feature, An updated license code is needed. 
License codes are generated per charging station and can be ordered via our webshop.

As manufacturer, Alfen is only working business to business.
This implicates that only registered chargepoint operator (CPO) can buy additional licenses.

Via the Alfen webshop

  1. Visit the Alfen webshop

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  2. Click ‘My chargingstation’ from the menu on the top or by clicking the tile.
     

  3. Locate the charger you want to order the additional license for under 'My charge points' and click on it.
     

  4. The details open on the rightside of the screen.
    On the top you will find an overview of settings as known by us.


     

  5. Scroll down to see available additional features available
    (The available features depend on the charger model and already released features)


     

  6. Move the slider for the feature(s) you want to add
     

  7. Click the ‘Add to cart’ button to complete the purchase
     

  8. The updated license key is normally available within a few minutes
    You can get the updated license key by clicking the ‘Retrieve License’ button.

     

  9. You can easily copy the code by pressing the icon at the end.
    Use it to save it locally.
     

  10. Follow these instructions on how to install the new license key on the charger and unlock the new feature(s)
     


In case you are not a direct client or reseller of Alfen, we would like to advise you to contact your reseller or supplier.
They can order a license code for you.
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