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Knowledge Base
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Videos

Tutorial videos for installation and replacements.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Contents

23 articles

Orientation & Quotation

Orientation & Quotation FAQ

3D models Alfen charging stations

What is the difference between an Eve Double Pro-line with single and double feeder cable?

Which charging station is right for me?

At which temperatures is a charging station operational?

What are license codes and what do I need them for?

Which languages are supported on the display of the charging stations?

Can you inform me about the possibilities of becoming a reseller of Alfen charging stations?

Is there a short-circuit protection in the charging station?

How can I contact one of the Sales Managers of Alfen Charging Equipment?

Which OCPP versions are supported by Alfen?

Does Alfen offer training for charging stations?

Where do I find detailed information about the different products?

What is the Smart Charging Network functionality?

Is there a residual current protection in the charging station?

How does the Twin 5 Plus 25D60 differ from the Twin 5 Plus?

What are the prices of the different Alfen products?

Everything you need to know about a Smart Charging Network

To what standards are Alfen products certified?

What exactly does the Plug & Charge functionality mean?

Finding information about our products, components, and accessories

Alfen charging product selector

Can you upgrade EVE Single PRO-line from Socket Version to Fixed Cable Version?

Can I receive a quote before I place an order in the Alfen webshop?