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Find manuals for Alfen charging stations here

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Installation steps, technical requirements, and initial configuration support.

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Firmware updates and release notes for Alfen products.

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Videos

Tutorial videos for installation and replacements.

Contents

78 articles

ACE Service Installer

How to configure Active Load balancing via Homewizard Wifi P1 meter using the ACE Service Installer.

ACE Service Installer 4.1.0 and upwards fail to communicate with charger on old firmware

The set Smart Charging Network is not visible in the ACE Service Installer. What should I do?

What is the difference between the ACE Service Installer configuration tool and ICU Connect back office?

How to automatically get Backoffice presets in ACE Service Installer

ACE Service Installer

Download the ACE Service Installer

How to check if the charging station is connected to the back office via the Ace Service Installer

How to configure Active Load Balancing (ALB) via the ACE Service Installer

Charging Station detected but inaccessible in ACE Service Installer (IP/Comm Error)

How to change a charging station to standalone using the ACE Service Installer

How do I update an existing charger (firmware 4.x or lower) to a 5.x firmware version or higher with the ACE Service Installer?

What should I do if I get the message 'Cannot connect to the Alfen server' in the ACE Service Installer?

Setting up external TCP/IP Modbus meter via ACE Service installer

How can I enable the Secure Service Access on a charger using the ACE Service Installer?

How do I download the transactions from a charger using the ACE Service Installer?

How do I configure charging stations using the ACE Service Installer configuration tool?

Configuring Plug & Charge Authorization On-Site via ACE Service Installer

What should I do if a charging station is not visible in the ACE Service Installer?

Regularly when I start up the ACE Service Installer it says that an update is available. Do I always have to download it?

How do I receive login details for the ACE Service Installer configuration tool?