This step-by-step guide informs how to change the backoffice for chargers on fw 6.0.0 or higher.

Knowledge articles about the configuration topic.

Configuration

Knowledge articles about the Backoffice topic.

Backoffice

English - United States

Changing the Backoffice of a charging station with FW6.0 or higher

Instructions for changing the back office on chargers that use the Alfen platform.

Changing the Backoffice of a charger on the AHP-Platform

This step-by-step guide will help you with setting up your Alfen charger for using the Homewizard Wi-Fi P1 meter.

ACE Service Installer

How to configure Active Load balancing via Homewizard Wifi P1 meter using the ACE Service Installer.

ACE Service Installer 4.1.0 and upwards fail to connect to charger on old firmware

ACE Service Installer 4.1.0 and upwards fail to communicate with charger on old firmware

Step-by-step guide for how to configure a new control board (AL1000)

How to configure a new control board (AL1000)

This step-by-step guide will help you setting up a charger to standalone.

MyEve app

How to change a charging station to standalone using the MyEve App

This troubleshooting guide will help you in case the Smart Charging Network is not visible in the ACE Service Installer.

The set Smart Charging Network is not visible in the ACE Service Installer. What should I do?

Learn how to configure Plug & Charge authorization on-site using a Back Office

Configuring Plug & Charge Authorization remotely via a Back Office

This troubleshooting will help to check and configure Windows Defender Firewall.

Checking and configuring Windows Defender Firewall

Guide on unlocking Smart Charging features via MyEve app, ACE Service Installer, or back office, including license key activation.

How to unlock Smart Charging Features

What do the different configuration parameters in the back office mean?

This article explains how a personized logo can be uploaded to the charger.

How can I change the logo on the display of the charging station remotely?

This instruction will help you to add a charge pass to a pool in the ICU Connect backoffice.

ICU Connect

How do I add a charge pass to a pool in ICU Connect?

This article explains the ways to add a charge pass to a charger that uses Alfens AHP-Platform

How to add an additional charge card to the charging station that uses the AHP-Platform

This article explains to options to allow others to charge their EV on a charger.

How can I allow guest use at the charging station so that others can use the charging station (for a fee)?

This page holds documents on the different technologies for Smart Charging.

How do I configure the Smart Charging functionalities such as Active Load Balancing and Smart Charging Network?

Learn what Autocharge is, how it works, and why it's a seamless alternative to RFID cards for EV charging with Alfen stations.

Understanding Autocharge on Alfen charging stations

This page provides information on the ACE Service Installer

This step-by-step guide will help you setting up opening hours for your charger via the ICU Connect backoffice.

How do I set the opening hours of a charging station in ICU Connect?

This article describes the different methods to start a charging session on an Alfen charger.

How to start charging after the charging station has been installed

This article explains the ways to add a charge pass to a charger that uses Alfens NG-Platform

How to add an additional charge card to the charging station that uses the NG-Platform

Step-by-step guide to configure Active Load Balancing (ALB) via the MyEve app

How to configure Active Load Balancing (ALB) via the MyEve app

Learn how to configure Active Load Balancing (ALB) using the ACE Service Installer

How to configure Active Load Balancing (ALB) via the ACE Service Installer

This page describes the different ways an Alfen charger can be configured.

How do I configure an Alfen charging station?

Which different possible parameters are there for installing Alfen charging stations?

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

SCN Cross Platform Compatibility

Requirements for setting up a Smart Charging Network (SCN) including hardware and software specifications

Requirements for setting up a Smart Charging Network (SCN)

This article helps to find the IP address the charger is using.

How to check which IP address is assigned to a charging station on the network?

Step-by-step guide to initializing Autocharge on Alfen chargers, including EV idTag setup and linking to payment methods.

How to Set Up Autocharge on Alfen Charging Stations

Learn how your charging station uses meter data and load balancing to detect solar power availability in Green Mode.

How the charging station detects available solar power in Green Mode

Instructions for configuring auto dim for an Alfen Hardware Platform charging station

How to change the brightness of the display on an AHP-Charger

This page explains how to enable Protective Earth (PE) detection on your charger.

How to enable Protective Earth (PE) detection

This page describes how a charger can be configured to charger without the need of a charge pass.

How do I convert a charging station to a Plug & Charge authorization?

This step-by-step guide will help you setting up a charger to standalone using the ACE Service Installer

How to change a charging station to standalone using the ACE Service Installer

This page explains the setup and usage of a tag as Masterkey,

How does the 'Master-key' functionality work?

This article provides information on how charging can be started.

Do I always need a charge pass to start charging?

Provide a brief description of the topic here.

Installation

Autocharge

This step-by-step guide will help you to program a new Control Board that is installed in a charger using the NG-Platform

Configuring a new Control Board (NG)

This article describes the Plug&Charge functionality.

Orientation & Quotation

What exactly does the Plug & Charge functionality mean?

This page explains the what the masterkey feature is.

What is the Master Key?

This page informs how an (updated) license key can be added to a charger.

How can a feature license key be added to an Alfen charging station?

Guides you through changing the backoffice provider for your Alfen charging station.

Is it possible to change the backoffice provider myself afterwards?

The document is a guide to help set up a backoffice connection.

Implementing a basic or secure communication between a charging station and the back office.

This page helps to set the intensity and autodim of the display.

How to change the brightness of the display on the charging station (NG-Platform)

This article describes how to configure an external Modbus TCP/IP meter for Active Load Balancing to a charger using the ACE Service Installer.

Setting up external TCP/IP Modbus meter via ACE Service installer

This step-by-step guide informs how settings on a charger can be changed via the ICU Connect backoffice.

How do I change the configuration of a charging station in ICU Connect?

This step-by-step guide informs how to change the backoffice for chargers on fw5.8.1 or lower.

Changing the Backoffice of a charging station with FW5.8.1 or lower

This article explains how to configure the maximum output (current) of a charging station either on-site or remotely.

How to adjust the output (in kW) of the charging station

Learn how to configure Plug & Charge authorization on-site using the ACE Service Installer

Configuring Plug & Charge Authorization On-Site via ACE Service Installer

This step-by-step guide will help you with the correct communication settings in the charger

How to configure an Alfen charger to work with an external RTU-meter

This articles explains how to request credentials for the ALFEN ACE Service Installer.

How do I receive login details for the ACE Service Installer configuration tool?

Consumer

Knowledge articles about connectivity topics

Connectivity

Knowledge articles about commissioning a charging station after installation.

Commissioning

Knowledge articles about firmware and firmware updates.

Firmware

Knowledge articles about installation related to specific charging stations.

Charging stations

Knowledge articles about installing the Twin 5 Plus charging station.

Twin 5 Plus

Service

Knowledge articles about spare part kits.
We are working to add filtering per model, for now, please visit, 'Products' and open the 'Spare Parts' section.

Bem-vindo, como podemos ajudá-lo?

Contents

Configuration