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Base de Conhecimento
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Videos

Tutorial videos for installation and replacements.

Contents

80 artigos

ACE Service Installer

ACE Service Installer

ACE Service Installer 4.1.0 and upwards fail to communicate with charger on old firmware

Charging Station detected but inaccessible in ACE Service Installer (IP/Comm Error)

Configuring Plug & Charge Authorization On-Site via ACE Service Installer

Download the ACE Service Installer

How can I change the logo on the display of my charger locally?

How can I enable the Secure Service Access on a charger using the ACE Service Installer?

How do I configure charging stations using the ACE Service Installer configuration tool?

How do I download the transactions from a charger using the ACE Service Installer?

How do I receive login details for the ACE Service Installer configuration tool?

How do I update an existing charger (NG-firmware 4.x or lower) to a 5.x firmware version or higher with the ACE Service Installer?

How to automatically get Backoffice presets in ACE Service Installer

How to change a charging station to standalone using the ACE Service Installer

How to check if the charging station is connected to the back office via the Ace Service Installer

How to configure Active Load Balancing (ALB) via the ACE Service Installer

How to configure Active Load balancing via Homewizard Wifi P1 meter using the ACE Service Installer.

Regularly when I start up the ACE Service Installer it says that an update is available. Do I always have to download it?

Setting up external TCP/IP Modbus meter via ACE Service installer

The set Smart Charging Network is not visible in the ACE Service Installer. What should I do?

What is the difference between the ACE Service Installer configuration tool and ICU Connect back office?

What should I do if a charging station is not visible in the ACE Service Installer?

What should I do if I get the message 'Cannot connect to the Alfen server' in the ACE Service Installer?