Knowledge articles about the support portal

Support portal

Get support

English - United States

How to contact Alfen support

This step-by-step guide will help you to get a logfile from an Alfen charger.

How do I retrieve the logging information of a charging station?

This article informs the location to find the unique chargers ID.

Where can I find the object number of my charging station?

This page gives information on the Request for Information tickets.

Request for Information Tickets

This page informs how and where to create a ticket for your question or issue.

Create a support ticket

What is the return address of Alfen Charging Equipment?

This page informs how a site visit from an engineer can be requested.

How do I submit a request to receive a service engineer on site?

This article describes the countries were Alfen can assist in an on site service visit.

Service

In which countries can I receive an engineer on site through Alfen Service?

This step-by-step guide will help you to create your first ticket with Alfen.

Creating a Service Ticket for the first time

Charging station not working? Find out what steps to take and who to contact for support with your Alfen charging solution.

Knowledge articles intended to support End User questions and queries.

End User Support

What to do if your Alfen charging station is not working

This step-by-step guide will help you to create your  ticket with Alfen.

What information do you need to create a Service Ticket?

How do I know when the charging station I sent back to the factory for repair (Carry-in) will be returned?

This article explains who can create service tickets.

Who can create Service Tickets?

This step-by-step guide will help you with [insert topic here]

How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?

This page helps to find the information to raise a question on the costs of a repair.

Where can I ask a question about the billing of a service call-out?

Provide a brief description of the topic here.

Can I convert a charging station from a model with a fixed cable to a model with a socket or vice versa?

Consumer

Knowledge articles about connectivity topics

Connectivity

Knowledge articles about the configuration topic.

Configuration

Knowledge articles about commissioning a charging station after installation.

Commissioning

Knowledge articles about firmware and firmware updates.

Firmware

Knowledge articles about installation related to specific charging stations.

Charging stations

Knowledge articles about installing the Twin 5 Plus charging station.

Twin 5 Plus

Knowledge articles about spare part kits.
We are working to add filtering per model, for now, please visit, 'Products' and open the 'Spare Parts' section.

Spare Parts

Knowledge articles about the Backoffice topic.

Backoffice

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

Here you can find the manuals in all available languages.

Manuals

Knowledge articles about the password security in our charging stations.

Password Security

Firmware AHP-Platform

Firmware NG-Platform

Orientation & Quotation

Installation

Knowledge articles about electrical installation.

Electrical installation

Knowdledge articles on Transfer management

Transfer of management charging station(s)

Delivery

Order Fulfillment

Alfen Software & Tools

Error Codes

ACE Service Installer

Eve Single Plus

Eve Double Plus

Eve Install App

Eve Connect app

Eve Control

ICU Connect

MyEve app

Knowledge articles about MS Dynamics Field Service application

MS Dynamics Field Service app

Dynamics

Knowledge articles that cover MS Dynamics topics

MS Dynamics

Knowledge articles about the Twin 5 Plus 25D60

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Get support