Knowledge articles about the support portal

Support portal

Get support

English - United States

How to contact Alfen support

Provides instructions for Charge Point Operators (CPOs) on how to request the integration of a new backoffice system (backoffice preset) with Alfen chargin

Knowledge articles about the Backoffice topic.

Backoffice

How to Request a New Backoffice Integration for Alfen Charging Stations

Instructions for how to reset password with the password recovery code (PRC)

Knowledge articles about the password security in our charging stations.

Password Security

How to reset the password using the password recovery code (PRC)

This page gives information on the Request for Information tickets.

Request for Information Tickets

This page informs how a site visit from an engineer can be requested.

How do I submit a request to receive a service engineer on site?

Charging station not working? Find out what steps to take and who to contact for support with your Alfen charging solution.

Knowledge articles intended to support End User questions and queries.

End User Support

What to do if your Alfen charging station is not working

This step-by-step guide will help you to create your  ticket with Alfen.

What information do you need to create a Service Ticket?

Instructions for how to check the status of a service ticket.

How do I check the status of a service ticket?

This article explains who can create service tickets.

Who can create Service Tickets?

This page helps to get the current status of a case in the Alfen support system.

How to check the status of a case you submitted with Alfen

This step-by-step guide will help you with [insert topic here]

How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?

Consumer

Knowledge articles about connectivity topics

Connectivity

Knowledge articles about the configuration topic.

Configuration

Knowledge articles about commissioning a charging station after installation.

Commissioning

Knowledge articles about firmware and firmware updates.

Firmware

Knowledge articles about installation related to specific charging stations.

Charging stations

Knowledge articles about installing the Twin 5 Plus charging station.

Twin 5 Plus

Service

Knowledge articles about spare part kits.
We are working to add filtering per model, for now, please visit, 'Products' and open the 'Spare Parts' section.

Spare Parts

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

Here you can find the manuals in all available languages.

Manuals

Firmware AHP-Platform

Firmware NG-Platform

Orientation & Quotation

Installation

Knowledge articles about electrical installation.

Electrical installation

Knowdledge articles on Transfer management

Transfer of management charging station(s)

Delivery

Order Fulfillment

Alfen Software & Tools

Error Codes

ACE Service Installer

Eve Single Plus

Eve Double Plus

Eve Install App

Eve Connect app

Eve Control

ICU Connect

MyEve app

Knowledge articles about MS Dynamics Field Service application

MS Dynamics Field Service app

Dynamics

Knowledge articles that cover MS Dynamics topics

MS Dynamics

Knowledge articles about the Twin 5 Plus 25D60

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Contents

Support portal