Flat cable NFC/Display PG

Information on NG-Firmware version 4.15.6

NG-Firmware version 4.15.6

This page provides information on Firmware version 5.6.1-4381

NG Firmware version 5.6.1-4381

Dummy socket for Eve Single

What does Error code 215 mean?

Actuator T2 Socket Lock

Power entry NG9xx+

Front Eve Single S Dark Gray

Cable LED Interface S-Line

Plug & Charge/RFID FP910 LED

Powerboard Eve Single

Energy Meter

Eve Control Administrator manual

Power Entry

Eve Control Manual

Cable for DZG kWh NG910

Shutter lid for Eve Single and Twin

Cable IVU-CTL

Fuse 100mA PWR910

This page provides information on Firmware version 4.15.7

NG-Firmware version 4.15.7

Earth cable for Eve Single

RFID NFC Reader

ERE-certificates: Earn money when charging at home (Netherlands only)

Eve Single Back Cover Seal

GSM Antenne

SCN Cross Platform Compatibility

Flat cable NFC/Display

T2 socket Eve Single

This page describes the Anti-Tamper feature.

What is Anti-Tamper Detection (NG-Platform)?

NG-Firmware version 5.6.0

Flat cable for NFC reader

LADMOD Left AFIR

Fixed cable for charge point

Subframe Seal Eve Single Ø6

Eve Single Back

Create a location in Eve Control to group chargers by site and enable charger assignment and access management through token groups.

Create a Location in Eve Control

Control board Eve Single

Overview of LED status colors on S-line charging stations, including standard, smart charging, and error indicators.

LED Status Indicators on S-line Charging Stations

Cable clamp for kWh

This step-by-step guide will help you to program a new Control Board that is installed in a charger using the NG-Platform

Configuring a new Control Board (NG)

Front Eve Single S White

Information on NG-Firmware version 6.6.2-4396-BL-upgrade

NG-Firmware version 6.6.2-4396-BL-upgrade

Bolts front m4x8 Eve Single

NG-Firmware version 7.3.0

Eve Single Plug & Charge interface

Cable CP to fixed cable

Bolts internal m4x8 nickel

Subframe assem. Eve Single

Eve Single S-line - Declaration of conformity

Eve Single S-line and Pro-line - Datasheet

Eve Single S-line and Pro-line - Installation manual

Eve Single S-line and Pro-line - User manual

https://alfen.api.crm4.dynamics.com/api/data/v9.2/$metadata#alf_knowledgewebsiteproducts(alf_knowledgewebsiteproductid,alf_title)/$entity

Eve Single S-line

The charging station for home use: Eve Single S-line

L’infrastruttura di ricarica domestica ideale: Eve Single S-line

Die Ladestation für Zuhause: Eve Single S-line

La borne de recharge par excellence à domicile : l'Eve Single S-line

Het laadstation voor thuis: Eve Single S-line

La estación de carga para el hogar: Eve Single S-line

https://alfen.api.crm4.dynamics.com/api/data/v9.2/$metadata#knowledgearticles(knowledgearticle_category(categoryid,categorynumber,title,description))/$entity

Knowledge articles about spare part kits.

Spare Parts

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>NG-Firmware version 4.15.6</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 4.15.6</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">4.15.6</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">13-10-2021</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e72e33da734ea252652907257bd0126c8"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ecb2e1fc2af1a67d857220fa1f75a504c"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e38b601ae75ae523244d0753844f37d03"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="efeb435b17b2b216ffe820cf216aa3f3f"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8636f694d11b9a5ba11e255cedf8496e"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 4.15.6 is a hotfix release that incorporates a single bug fix for chargers on firmware 4.15.4 that can not install newer firmware versions.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In case updating a charger from firmware version 4.15.4 to a higher version fails, please first install this version 4.15.6 and after successful installation proceed with the firmware version required afterwards.</span><br>&nbsp;</div></div></div></div></div>

Knowledge articles about firmware and firmware updates.

Firmware

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI, Helvetica Neue, sans-serif; font-size: 12px" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>Firmware version 5.6.1-4381</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 5.6.1-4381</span><br><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Additional Info:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This firmware version replaces earlier version 5.6.0 as an intermediate version to update from outdated versions.</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">5.6.1-4381</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">04-12-2025</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="list-style-position: inside"><li><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></li><li><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></li><li><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></li><li><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></li></ul><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true">&nbsp;</div></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>What does Error code 215&nbsp;mean?</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This article explains error code 215</span></div><div class="stickystyles-wrapper-insert" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Applicable platform:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This error code can be found on chargers using the below platform(s):</span></div><ul style="list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6042adee197192735b31da8c0cde4d2c"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation) ≥ 7.4.0</span></div></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6ae21a6ea0cde3702660a42a0ded1dcc"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">AHP (Alfen Hardware Platform) ≥ 2.5.0</span></div></li></ul></div><div class="stickystyles-wrapper-insert" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Error code 2xx | Error In Installation</strong></span></div><div data-wrapper="true"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Error codes starting with '2' indicate that the most likely cause for the problem is related to the Installation of the charger.</span></span><br>&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0" data-wrapper="true"><strong style="box-sizing: border-box; font-weight: bold">Error code:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif"><span style="box-sizing: border-box">215</span></span><br>&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1" data-wrapper="true"><strong style="box-sizing: border-box; font-weight: bold">Error message on display:</strong></span></span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17">&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><strong style="box-sizing: border-box; color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px; font-weight: bold; letter-spacing: -0.005em" data-renderer-mark="true">Possible Cause:</strong></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102">&nbsp;rtuPort</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-wrapper="true" data-renderer-start-pos="1"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">Possible solutions:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">- Contact your charge point operator.</span>&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225">&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">OCPP Statusnotification:</strong></span></span><br>Info field: <span style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); font-family: &quot;Atlassian Sans&quot;, ui-sans-serif, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Modbus RTU lost, in safe mode max 6A (Default value</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">OCPP 1.6/2.0.1: OtherError</span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="321">&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="323"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">Suggestions:</strong></span></span></p></div></div></div>

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

Error Codes

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="adf_header page no_actions" data-v-bc1ac914="" data-v-fe28d607=""><div class="header_top" data-v-fe28d607=""><div class="title_container" data-v-fe28d607=""><h1 class="title" data-ui-content="Actuator T2 Socket Lock" data-ui-id="page-title" data-v-fe28d607="" title="Actuator T2 Socket Lock">Actuator T2 Socket Lock</h1></div></div></div><div data-v-bc1ac914="" data-v-b898688c=""><div class="rw_adf_document page" data-v-b898688c=""><div class="content document_adf_content" data-v-b898688c="" data-v-9f7b400c=""><div class="p-panel p-component refined-panel macro-component-node macro-panel-component" data-pc-section="root" data-pc-name="panel" data-ui-id="panel-macro" data-p="" data-v-9f7b400c="" data-v-a61c65b5="" data-v-6214239b=""><div class="p-panel-content-container" data-pc-section="contentcontainer" id="pv_id_7_8_0_content"><div class="p-panel-content" data-pc-section="content"><div class="panel-macro-content-container" data-v-6214239b=""><div class="panel-macro-content" data-v-6214239b="" data-v-6fc7536b=""><div class="panel-content-container" data-v-6fc7536b=""><blockquote><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote></div></div></div></div></div></div><h2 class="rw_heading" data-v-9f7b400c="" data-v-e46a684f="" id="SPK-Actuator-T2-socket-lock-803873810"><span class="text_node" data-v-e46a684f="" data-v-eb79c009="">SPK Actuator T2 socket lock 803873810</span></h2><p data-v-9f7b400c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">With this kit, you can replace the actuator mounted on the socket. It serves to lock the cable.</span></p><div class="p-panel p-component refined-panel macro-component-node macro-panel-component" data-pc-section="root" data-pc-name="panel" data-ui-id="panel-macro" data-p="" data-v-9f7b400c="" data-v-a61c65b5="" data-v-6214239b=""><div class="p-panel-header" data-pc-section="header" data-p="">&nbsp;</div><div class="p-panel-content-container" data-pc-section="contentcontainer" id="pv_id_7_11_0_content"><div class="p-panel-content" data-pc-section="content"><div class="panel-macro-content-container" data-v-6214239b=""><div class="content-icon" data-v-6214239b="">&nbsp;</div><div class="panel-macro-content" data-v-6214239b="" data-v-6fc7536b=""><div class="panel-content-container" data-v-6fc7536b=""><blockquote><p class="macro-component-content" data-v-a61c65b5="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009=""><strong>EU and DE variants only! This instruction is not applicable for the FR product with shutter socket.</strong></span></p></blockquote></div></div></div></div></div></div><h2 class="rw_heading" data-v-9f7b400c="" data-v-e46a684f="" id="Contents-of-the-kit"><span class="text_node" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span></h2><figure class="table ck-plugin-table" style="display: table; border: 1px double rgba(179, 179, 179, 1); border-collapse: collapse; border-spacing: 0; height: auto; overflow: hidden; float: left; width: 41.9%"><table class="ck-table-resized" style="display: table; border: 1px double rgba(179, 179, 179, 1); border-collapse: collapse; border-spacing: 0; width: auto; height: auto; overflow: hidden"><colgroup><col style="width: 20.4%"><col style="width: 59.51%"><col style="width: 20.09%"></colgroup><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); overflow-wrap: break-word; min-width: 2em; padding: 0.4em; font-weight: normal"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Part-number" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Part number</span></span></h3></td><td style="border: 1px solid rgba(191, 191, 191, 1); overflow-wrap: break-word; min-width: 2em; padding: 0.4em; font-weight: normal"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Description" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Description</span></span></h3></td><td style="border: 1px solid rgba(191, 191, 191, 1); overflow-wrap: break-word; min-width: 2em; padding: 0.4em; font-weight: normal"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Quantity-in-the-kit" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Quantity in the kit</span></span></h3></td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); overflow-wrap: break-word; min-width: 2em; padding: 0.4em; font-weight: normal"><h5 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1rem; font-style: normal; font-weight: 700; letter-spacing: normal; line-height: 1.125rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="107386150-ICU" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1rem"><span class="text_node" style="line-height: 1.125rem" data-v-e46a684f="" data-v-eb79c009="">107386150-ICU</span></span></h5></td><td style="border: 1px solid rgba(191, 191, 191, 1); overflow-wrap: break-word; min-width: 2em; padding: 0.4em; font-weight: normal"><h5 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1rem; font-style: normal; font-weight: 700; letter-spacing: normal; line-height: 1.125rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Micro-Actuator-Hella-11122-02" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1rem"><span class="text_node" style="line-height: 1.125rem" data-v-e46a684f="" data-v-eb79c009="">Micro Actuator Hella 11122-02</span></span></h5></td><td style="border: 1px solid rgba(191, 191, 191, 1); overflow-wrap: break-word; min-width: 2em; padding: 0.4em; font-weight: normal">1</td></tr></tbody></table></figure><div class="rw_adf_layout_section" data-v-9f7b400c="" data-v-85bc4fcb=""><div class="rw_adf_layout_column column_width_33" data-v-85bc4fcb="" data-v-c6e36616=""><h3 class="rw_heading" data-v-c6e36616="" data-v-e46a684f="" id="Part-number">&nbsp;</h3></div><div class="rw_adf_layout_column column_width_33" data-v-85bc4fcb="" data-v-c6e36616=""><h3 class="rw_heading" data-v-c6e36616="" data-v-e46a684f="" id="Quantity-in-the-kit">&nbsp;</h3></div></div><div class="rw_adf_layout_section" data-v-9f7b400c="" data-v-85bc4fcb=""><div class="rw_adf_layout_column column_width_33" data-v-85bc4fcb="" data-v-c6e36616=""><h5 class="rw_heading" data-v-c6e36616="" data-v-e46a684f="" id="107386150-ICU">&nbsp;</h5></div><div class="rw_adf_layout_column column_width_33" data-v-85bc4fcb="" data-v-c6e36616=""><h5 class="rw_heading" data-v-c6e36616="" data-v-e46a684f="" id="Micro-Actuator-Hella-11122-02">&nbsp;</h5></div><div class="rw_adf_layout_column column_width_33" data-v-85bc4fcb="" data-v-c6e36616=""><h5 class="rw_heading rw_adf_align_center" data-v-c6e36616="" data-v-e46a684f="" id="1"><img class="rw_adf_media_img" style="height: 1000px; width: 1000px" src="https://knowledge.alfen.com/download/attachments/780271626/803873810_Actuator%20T2%20socket%20lock.jpg?version=1&amp;modificationDate=1685459118790&amp;cacheVersion=1&amp;api=v2" alt="" width="1000" height="1000" data-v-51af1e76="" data-v-0e9f3d87="" data-v-3da0a12b="" title="803873810_Actuator T2 socket lock.jpg"></h5></div></div><p data-v-9f7b400c="" data-v-97f42bc7="" style="margin: 0">&nbsp;</p><p data-v-9f7b400c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Example of an actuator on an Eve-Single model</span></p><p data-v-9f7b400c="" data-v-97f42bc7="" style="margin: 0">&nbsp;</p><div class="rw_adf_media rw_adf_mediasingle_center" data-v-9f7b400c="" data-v-51af1e76=""><div data-v-51af1e76=""><img class="rw_adf_media_img" style="height: 1000px; width: 1000px" src="https://knowledge.alfen.com/download/attachments/780271626/image-20230614-083625.png?version=1&amp;modificationDate=1686731786333&amp;cacheVersion=1&amp;api=v2" alt="" width="1000" height="1000" data-v-51af1e76="" data-v-0e9f3d87="" data-v-3da0a12b="" title="image-20230614-083625.png"></div></div><p data-v-9f7b400c="" data-v-97f42bc7="" style="margin: 0">&nbsp;</p><h2 class="rw_heading" data-v-9f7b400c="" data-v-e46a684f="" id="Step-by-step-summarized-instruction-for-&quot;SPK-Actuator-T2-socket-lock&quot;"><span class="text_node" data-v-e46a684f="" data-v-eb79c009="">Step-by-step summarized instruction for "SPK Actuator T2 socket lock"</span><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" data-p="small icon-only" data-v-92a194f2="" type="button"></button></h2><ol class="ordered-list top_level" style="list-style-type: decimal" data-v-9f7b400c="" data-v-72cd9dcd="" type="1" start="1"><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Open the front housing housing by removing the 6x Torx 20 screws</span></p></li><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Unplug the Hybrid Connector from the Socket to the SB100</span></p><ol class="ordered-list" style="list-style-type: lower-latin" data-v-dbea432c="" data-v-72cd9dcd="" type="a" start="1"><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Press both ledges to unlock while pulling the connector up</span></p></li></ol></li><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Lift the “Subframe” after removing the 3x Torx 20 screws</span></p></li><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Unplug the connector from the defective “Actuator”</span></p><ol class="ordered-list" style="list-style-type: lower-latin" data-v-dbea432c="" data-v-72cd9dcd="" type="a" start="1"><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Press the bottom ledge to release</span></p></li></ol></li><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Separate the Actuator from the “T2 Socket” by opening the 1x Philips 2 screw</span></p></li><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Isolate the old (defective) Actuator and grab the replacement Actuator</span></p></li><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Assemble the replacement Actuator on the “T2 Socket” with the 1x Philips 2 Screw (1Nm or less)</span></p></li><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Plug the connector in the Actuator</span></p><ol class="ordered-list" style="list-style-type: lower-latin" data-v-dbea432c="" data-v-72cd9dcd="" type="a" start="1"><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">The bottom ledge should be locked</span></p></li></ol></li><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Place the “Subframe” back in the charger and fix with the 3x Torx 20 screws (torque: 1Nm)</span></p></li><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Route the cable from the socket around the outside of the “Subframe” and plug the Hybrid Connector in the SB100</span></p><ol class="ordered-list" style="list-style-type: lower-latin" data-v-dbea432c="" data-v-72cd9dcd="" type="a" start="1"><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Ensure the connector is correctly placed, both ledges should be locked</span></p></li></ol></li><li class="list_item" data-v-72cd9dcd="" data-v-dbea432c=""><p data-v-dbea432c="" data-v-97f42bc7="" style="margin: 0"><span class="text_node" data-v-97f42bc7="" data-v-eb79c009="">Close the front housing and fix with the 6x Torx 20 screws (torque: 1Nm)</span></p></li></ol><p data-v-9f7b400c="" data-v-97f42bc7="" style="margin: 0">&nbsp;</p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0">Attached to this Knowledge Article you can find the Admin User Manual for Eve Control.</p></div>

Eve Control

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0">The whole public Eve control manual is attached to this Knowledge article.</p></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI, Helvetica Neue, sans-serif; font-size: 12px" dir="ltr" data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>NG-Firmware version 4.15.7</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 4.15.7</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">4.15.7</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">28-10-2021</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e2a13e7ed23e04a87f4ef1631d63fd506"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eb0bd0a82fd3c448adea1b553c1e697e1"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e9c17302ca33a4749cacd13bb1b2f0ac6"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8e3f6944d3d2bb48eef094711d4c1b21"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e987a96274a27afb4ca86c375634adfbf"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware release 4.15.7 is a hotfix release that incorporates a single bug fix to improve the robustness of mobile connectivity.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Firmware version 4.15.7 is the last firmware version that works without a password on the charger.</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Not that you can <u>NOT</u> downgrade from firmware version 5.x and up back to version 4.15.7 or lower.</span></span><br>&nbsp;</div></div></div></div></div>

Consumer

Knowledge articles about the configuration topic.

Configuration

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 22px">What is Anti-Tamper Detection (NG-Platform)?</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 18px">This page describes the Anti-Tamper feature.</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Applicable models:</strong></span></span></p><ul><li data-list-item-id="ee7ce70a4b989d85da8c049ab0e9bb47f"><p style="margin: 1em 0">Eve Single S-line</p></li><li data-list-item-id="e096074368ebc9ad55fdd4bc263449bef"><p style="margin: 1em 0">Eve Single Pro-line</p></li><li data-list-item-id="ec4d9a1acec78b2237cbf174bc974d342"><p style="margin: 1em 0">Eve Double Pro-line</p></li></ul><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Why has Alfen introduced tamper detection?</strong></span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Tamper detection is introduced to protect the internals of the charging station by monitoring whether the housing is properly closed or not. This is required in the new “Electric Vehicles (Smart Charge Points) Regulations” that are now active in the UK.</span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>What is Anti-Tamper detection?</strong></span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Anti-Tamper detection is part of the UK Smart Charging Requirements. The Anti-Tamper kit contains a plunger switch which is triggered if the front cover is opened (like a fridge light).&nbsp;</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">The anti-tamper device detects an (attempted) breach of a charge station when the front cover is removed.</span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>How does tamper detection work?</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">The Anti-Tamper detection solution is represented by a physical switch located just behind the housing of the charging station (in the top-right corner). It is activated when the front of the housing is lifted from its position. Activating the tamper detection switch will result in:</span></span></div><ul><li data-list-item-id="eb9e724228159c81696628899f720b440" data-wrapper="true"><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Notify the user by displaying a message (on Eve Pro-line models), or showing an orange LED (for Eve Single S-line)</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><img class="image_resized" style="height: auto; max-width: 100%; width: 400px" src="/api/data/v9.0/msdyn_knowledgearticleimages(63cf99cb-992f-ef11-840a-000d3aabae83)/msdyn_blobfile/$value" alt="" width="400" height="321" data-msdyntype="data:image/png;base64" data-msdynid="___63cf99cb-992f-ef11-840a-000d3aabae83___" align="none"></span></span><br>&nbsp;</p></li><li style="list-style-position: inside" data-list-item-id="ecf8400770c0a99e7b3d67725a866cb04" data-wrapper="true"><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Sends a security notification to the backoffice</span></span><br>&nbsp;</p></li></ul><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>How is tamper detection activated on a charging station?</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The following three requirements must be met for the tamper detection to be functional:</span></p><ul><li style="list-style-position: inside" data-list-item-id="e980a7150b390a22d20d8017036f617ed"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Mechanical&nbsp;<span style="display: none"> </span>switch installed</span><br>&nbsp;</p></li><li style="list-style-position: inside" data-list-item-id="e8f9e29e1f422f3f0081ca92974d58e73"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware version 6.1 or later installed</span><br>&nbsp;</p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: inside" data-list-item-id="e868c312da8390ed168bd5e76c9e3aed2"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The charging station is powered on.</span></p></li></ul><p style="list-style-position: inside; margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">As tamper detection is part of a (cyber) security schedule, it will be activated automatically when possible and cannot be deactivated anymore once installed.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Physically removing the tamper detection switch will result in a permanent detection report (security event notification) until resolved by installing a (new) tamper detection switch.</span><br>&nbsp;</p><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Can the charging station still be used when the tamper detection has been triggered?</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Yes, the charging station will remain operational for end users. Charging will still be possible.</span></p><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>Are charging stations with tamper detection only available for ordering in the UK?</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">For now, we only deliver it with charging stations ordered for the UK.&nbsp;</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">We will probably integrate it into all charger types by default at a later stage. There is a chance that tamper detection will be legally required in the whole EU later, so we want to be properly prepared for that.</span></p><p style="list-style-position: inside; margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0" data-wrapper="true"><strong>How to reset/ dismiss</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">A tamper detection alert can be resolved using the MyEve app (v1.18.0 and up) /ACE Service Installer (3.6.6-163 and up), logging in, and resetting the sensor.&nbsp;</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Please refer to the images below. If the warning is only dismissed, then the tamper warning will remain active.</span><br>&nbsp;</p><table class="table" style="border-collapse: collapse; border-spacing: 0; border: 1px solid rgba(191, 191, 191, 1); font-size: 9pt; height: auto; overflow: hidden; width: 100%" cellspacing="0" border="1"><thead><tr><th style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 549px" width="120px" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">MyEve App</span></th><th style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 275px" width="120px" scope="col"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">ACE Service Installer</span></th></tr></thead><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 549px" width="120px"><img class="image_resized" style="height: auto; max-width: 100%; width: 350px" src="/api/data/v9.0/msdyn_knowledgearticleimages(79cf99cb-992f-ef11-840a-000d3aabae83)/msdyn_blobfile/$value" alt="MyEve App" width="350" height="179" data-msdyntype="data:image/png;base64" data-msdynid="___79cf99cb-992f-ef11-840a-000d3aabae83___" align="none"></td><td style="border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 275px" width="120px"><img class="image_resized" style="height: auto; max-width: 100%; width: 300px" src="/api/data/v9.0/msdyn_knowledgearticleimages(81cf99cb-992f-ef11-840a-000d3aabae83)/msdyn_blobfile/$value" alt="ACE Service Installer" width="300" height="150" data-msdyntype="data:image/png;base64" data-msdynid="___81cf99cb-992f-ef11-840a-000d3aabae83___" align="none"></td></tr></tbody></table><p style="list-style-position: inside; margin: 1em 0">&nbsp;</p><table class="table" style="border-collapse: collapse; border-spacing: 0; border: 1px solid rgba(191, 191, 191, 1); font-size: 9pt; height: auto; overflow: hidden; width: 100%" cellspacing="0" border="1"><tbody><tr><td style="background-color: rgba(32, 148, 243, 1); border: 1px solid rgba(191, 191, 191, 1); min-width: 2em; padding: initial; width: 120px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Physically removing the tamper detection switch will result in a permanent detection report (security event notification) until resolved by installing a (new) tamper detection switch again.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This is a safety feature and is required!</span></td></tr></tbody></table><p style="margin: 1em 0">&nbsp;</p></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>Firmware version 5.6.0-4370</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 5.6.0-4370</span><br><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Additional Info:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Please refer to version </span><a href="https://aceservice.alfen.com/en-us/knowledgebase/article/KA-01428" target="_blank" rel="noopener noreferrer"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">5.6.1</span></a><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"> as intermediate firmware version</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">5.6.0-4370</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">12-09-2025</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul style="list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ec8f4fbad45b9a0c45b0604d8e6fe1c1b"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e1ad617d8664c2885d25fe3416204dc72"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e7a02b8eaf1ec1a6f27bda7b335308799"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6a629d76ef90492f613d549ec7485d56"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eee44b0e3bc018a80cff89e4e03f55a03"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 5.6.0-4370 is an updated version of firmware 5.6.0, containing the exact same content, but incorporates an updated certificate, valid until 21-07-2026.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The use of earlier released versions of firmware 5.6.0 may not be able to install correctly.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true">&nbsp;</div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0">Locations let you group chargers by physical site. Creating a location is required before you can assign chargers and manage access through token groups.</p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><strong>1 Navigate to Locations</strong><br>&nbsp;</p><p style="margin: 0">Click <strong>Locations </strong>in the left sidebar.</p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><img style="height: 597px; width: 1157px" data-msdynid="___8be8df34-c010-f111-8406-000d3a239b11___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(8be8df34-c010-f111-8406-000d3a239b11)/msdyn_blobfile/$value" width="1157" height="597"></p><p style="margin: 0"><i>The Locations page before any locations are created</i><br>&nbsp;</p><p style="margin: 0"><strong>2 Fill in the Location Details</strong><br>Click the <strong>Create </strong>button and fill in the location form: name, description, address, postal code, city, region, and country. Then click <strong>Save</strong>.</p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><img style="height: 593px; width: 1157px" data-msdynid="___8de8df34-c010-f111-8406-000d3a239b11___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(8de8df34-c010-f111-8406-000d3a239b11)/msdyn_blobfile/$value" width="1157" height="593"></p><p style="margin: 0"><i>The location creation form with all fields filled in</i><br>&nbsp;</p><p style="margin: 0"><strong>3 Verify the Location</strong><br>&nbsp;</p><p style="margin: 0">After <strong>saving</strong>, the new location appears in the locations list.</p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><img style="height: 601px; width: 1160px" data-msdynid="___8fe8df34-c010-f111-8406-000d3a239b11___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(8fe8df34-c010-f111-8406-000d3a239b11)/msdyn_blobfile/$value" width="1160" height="601"><br><i>The new location now appears in the list</i></p></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>Firmware version 6.6.2-4396-BL-upgrade</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 6.6.2-4396-BL-upgrade</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">6.6.2-4396-BL-upgrade</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">09-04-2026</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></p><ul><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e4e3d13240b676eb6502f978cb2f9a151"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="edd6321f053810a888c0110381fde0af9"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8e394c554cf263eefa46469cb3c4561e"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ee09895481aa478dda6637e86844433ee"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eea1f179c33703e7121667e444b9d3f50"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Most notable changes:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 6.6.2-4396-BL-upgrade is an updated version of firmware 6.6.2-4321 and 6.6.2-4351, containing the exact same content, but incorporates an updated certificate, valid until 2027-02-04 and including the bootloader.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The use of earlier released versions of firmware 6.6.2 may not be able to install correctly.</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Firmware version 6.6.2 is the last firmware version containing an update-file for A-encryption and B-encryption.</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">More recent versions will only hold the B-encryption which is not specifically mentioned any more.</span></span></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>Firmware version 7.3.0</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 7.3.0</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">7.3.0</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">30-10-2025</span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><div data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation):</span></div><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ef2673266f93d1c3bbaa4342c6345387f"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single S-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e4d4361f25d7429b7da30622664ef09f1"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Pro-line (NG910)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e4141cb24089937e77c5c33705816992d"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Pro-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ed1073e0f441bb628da4ca272498509c3"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double PG-line (NG920)</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e4b3484e15d3966d6ea068ba7616a6539"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4XL (NG920)</span></p></li></ul><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.fwi</span></p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Remarks:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">ACE Service Installer version 4.1.0 or higher is needed</span></span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Contents:</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.3.0</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Introduction</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Firmware Release 7.3 includes stability improvements and bug fixes.</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">These release notes describe what is included in this release in terms of stability improvements, bug fixes and new features.</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><br><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Relay sequence improvements</strong></span></span></div><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">When starting a charging session, only the safety relays will now be switched before starting&nbsp;delivery of power to the vehicle. The bypass relays are kept closed and will be opened if the&nbsp;</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">charging station detects that a safety relay is welded. Note that during a boot sequence the&nbsp;relays are no longer switched.</span></span></p><p style="margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Bug fixes</strong></span></span></p><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e54756e88d2a97c3f06f8bd3709cd8b02"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where data from the P1 smart meter was not parsed correctly.&nbsp;</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">This resolves issues with Active Load Balancing functionality in combination with a P1 DSMR smart meter.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e2c9c984e3d6b1f1c48a8053ae56f7d13"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where activating the WiFi access point caused an IP conflict with a TCP/IP energy meter and/or when connecting to the charging station with ACE Service Installer, Eve Connect or MyEve.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e591f4ea74a54098e7dc7c9c273ee770b"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added checks to ensure that a Eichrecht public key can be recovered even when a power outage is too abrupt to properly store it. This caused Eichrecht charging sessions to be labelled as incorrect.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e65b6347a60f8675ccdb7211b6d5cc9e8"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where an Eve Single charging station with Active Load Balancing went in safe mode and error 213 state after some time when connected to a Linky smart meter set to TIC Standard mode</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ee11d2d3229213c98a0842bbb58c740f5"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where starting a session with an e-Socket (Type E) on a double socket station caused a crash.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ebe2128efc3d00faa688b290c87328810"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added a check to ensure timely observation of opening of the S2 signal in all cases. This has caused issues with specific vehicles with strict S2 timing regime.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e39c76192b09099441b5f435e0e9c42bd"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where enabling a Modbus TCP/IP energy meter caused a crash on specific hardware revisions</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6a623d63bae42b14db297b0a3110bd85"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where swiping a valid RFID card would result in a return to the idle state after accepting the RFID card rather than starting a transaction</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0e3c4d0a2327b96e3904d35d4ddc3389"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where a socket that is not reserved would go to the available state after handling a reservation on Eve Double Pro-line or Twin 4XL</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e334bd6d00582269477f6d016b1cf25f4"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Translations for the Catalan language have been updated</span></span></p></li></ul><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><span data-wrapper="true"><strong>Back-end communication changes</strong></span></span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0807b994a166bcd078b4cc570e96f1a7"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where properties of a Smart Charging Network are not updated throughout the entire SCN when changing SCN specific properties over OCPP.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eeb47619297357bfa2661826093fb20fc"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where stack levels of different types of OCPP charging profiles were not taken into account</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e7e11791d0851c58f9ede34a6e87f8ad7"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added checks for corrupt entries in the transaction database to ensure successful exchange of OCPP transaction related messages. If a correct entry is found this entry will be skipped in addition to new recovery methods.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ea01d7d217ec0cefce6790a66cd8810ff"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Added </span><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> as a new configuration key as an addition to </span><i><span data-wrapper="true">ConnectionTimeout</span></i><span data-wrapper="true">.&nbsp;</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> specifies the timeout when a user has plugged in the cable, but has not yet authorized. The default value of </span><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> will initially be set identical to the value of </span><i><span data-wrapper="true">ConnectionTimeout</span></i><span data-wrapper="true">, even if </span><i><span data-wrapper="true">ConnectionTimeout</span></i><span data-wrapper="true"> is set to a non-default value. Setting </span><i><span data-wrapper="true">AuthorizationTimeout</span></i><span data-wrapper="true"> to 0 means that no timeout will apply and the charging station will wait indefinitely for an authorization after plugging in the cable.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8f1bae066eb51ef622fc321fe19666ec"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">When a charging station receives multiple RemoteStop requests for the same transaction it will only process the first request and reject any subsequent requests until the first request is successfully processed.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e77396d6baa10f76642b6fcfe79dd7906"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where charging stations with 6mA DC leakage detection reported a trip to the backoffice with a trip current of 0.0mA. Now the reported measurement to the backoffice is the highest measured trip current as opposed to trip current after relay switches off.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ebe47fbe3874e64756a6defc0c589f92c"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Fixed an issue where a remote firmware update failed due to the charging station trying to connect to changing to a higher network profile. When a remote update is initiated the active network profile will not try to connect to a higher network profile until the firmware update is completed.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e50cf48bf9926f1e688e6fca7f5b19d36"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Multiple changes are made relating to the reservation functionality of OCPP:</span></span></p><ul style="margin-top: 0; margin-bottom: 0; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eb4246a783865228256cbc53010e7d819"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">Disabled the backoffice configuration keys ReserveConnectorZeroSupported on OCPP 1.5/1.6J and NonEvseSpecific on OCPP2.0.1</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e138f8de3ff506e57345bf72b90b188c8"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">A reservation will only be accepted if a socket is specified with the reservation request to the charging station.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8ebd355ae9f16fb534ed93c54ffaba22"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">A reservation made via OCPP is now set to resolved when a transaction is started with the token associated with the reservation.</span></span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e38e011b3c19a0e8b97d290edf9c52441"><p style="margin: 1em 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span data-wrapper="true">When a duplicate reservation is received the latest iteration will be accepted and older ones will be cleared</span></span></p></li></ul></li></ul><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 14pt"><strong>Firmware update instructions</strong></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">With the release of NG9xx Firmware 7.0, there is no longer the option between "A and B firmware versions", as first introduced with version 4.14.0</span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">To update to NG9xx Firmware 7.3.0, please follow the steps according to below schedule:</span></p><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 1107px"><img style="display: block; height: auto; max-width: 100%; width: 1107px" src="/api/data/v9.0/msdyn_knowledgearticleimages(e134ca46-a4b4-f011-bbd3-7c1e527229e4)/msdyn_blobfile/$value" width="1107" height="248" data-msdynid="___e134ca46-a4b4-f011-bbd3-7c1e527229e4___" data-msdyntype="data:image/png;base64"></figure><p style="font-size: 12px; margin: 0">&nbsp;</p></div></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><div class="header_top" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 1.5rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><div class="header_top" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 1.5rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; 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margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><div class="header_top" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 1.5rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><div class="header_top" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 1.5rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><div class="header_top" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 1.5rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607=""><div class="title_container" style="display: flex; margin: 0; padding: 0; width: 1030.75px" data-v-fe28d607=""><h1 class="title" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.75rem; font-weight: 400; line-height: 2rem; margin: 0; text-align: left" title="Bolts internal m4x8 nickel" data-ui-content="Bolts internal m4x8 nickel" data-ui-id="page-title" data-v-fe28d607="">Bolts internal m4x8 nickel</h1></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-fe28d607="" data-v-165133b7=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-165133b7="" data-v-e4f0761e=""><br>&nbsp;</div></div></div></div><div class="header_byline" style="background-color: rgba(255, 255, 255, 1); color: rgba(51, 51, 51, 1); column-gap: 0.75rem; display: flex; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; margin: 0; padding: 1.75rem 0 0; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-165133b7="" data-v-fe28d607=""><div class="byline_info" style="display: flex; margin: 0; padding: 0" data-v-e4f0761e="" data-v-165133b7=""><br>&nbsp;</div></div></div></div><p style="margin: 0">&nbsp;</p><blockquote><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="SPK-Bolts-internal-m4x8-nickel-803873879" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">SPK Bolts internal m4x8 nickel 803873879</span></span></h2><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Contents-of-the-kit" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><figure class="table" style="float: left; height: auto; width: 37.12%"><table class="table ck-plugin-table ck-table-resized" style="width: auto; height: 100%; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden"><colgroup><col style="width: 19.12%"><col style="width: 55.11%"><col style="width: 25.77%"></colgroup><tbody><tr><td style="overflow-wrap: break-word; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; padding: 0.4em">Part number</td><td style="overflow-wrap: break-word; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; padding: 0.4em">Description</td><td style="overflow-wrap: break-word; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; padding: 0.4em">Quantity in the kit</td></tr><tr><td style="overflow-wrap: break-word; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; padding: 0.4em">063317046-ICU</td><td style="overflow-wrap: break-word; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; padding: 0.4em">Screw m4x8</td><td style="overflow-wrap: break-word; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; padding: 0.4em">25</td></tr></tbody></table></figure><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; width: 612px"><img style="display: block; height: 408.51px; width: 612px" src="https://knowledge.alfen.com/download/attachments/802816003/image-20260203-123757.png?version=1&amp;modificationDate=1770122278450&amp;cacheVersion=1&amp;api=v2" alt="image-20260203-123757.png" width="612" height="409"></figure></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><h1 class="title" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.75rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 2rem; margin: 0; text-align: left; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" title="Subframe assem. Eve Single" data-ui-content="Subframe assem. Eve Single" data-ui-id="page-title" data-v-fe28d607="">Subframe assem. Eve Single</h1><p style="margin: 0">&nbsp;</p><blockquote><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="SPK-Subframe-assem.-Eve-Single-803873842" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">SPK Subframe assem. Eve Single 803873842</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="Contents-of-the-kit" data-v-9f7b400c="" data-v-e46a684f=""><span style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 24px"><span class="text_node" style="font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span><span class="bump hidden large copy_button" style="display: inline-block; font-style: normal; font-weight: 400; letter-spacing: normal; margin-left: 6px; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></span><br>&nbsp;</h2><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; float: left; height: auto; overflow: hidden; width: 42.37%"><table class="ck-table-resized" style="width: auto; height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden"><colgroup><col style="width: 23.38%"><col style="width: 51.34%"><col style="width: 25.28%"></colgroup><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Part number</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Description</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Quantity in the kit</td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">803873029-ICU</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Eve Single Sub/Interface Frame</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">1</td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">728000017-ICU</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Snapnagel SR/SRVO</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">3</td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">803873196-ICU</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Eve SIngle Subframe Seal <span style="color: rgba(17, 17, 17, 1); font-family: &quot;Segoe UI&quot;, sans-serif; font-size: 11pt"><span lang="NL">Ø6</span></span></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">1</td></tr></tbody></table></figure><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">&nbsp;</p><figure class="image" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px"><img style="display: block; height: 267px; width: 400px" src="https://knowledge.alfen.com/download/attachments/795541505/image-20260130-144545.png?version=1&amp;modificationDate=1769784347395&amp;cacheVersion=1&amp;api=v2" alt="image-20260130-144545.png" width="400" height="267"></figure><p style="margin: 0">&nbsp;</p></div>

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