Instructions for changing the back office on chargers that use the Alfen platform.

Changing the Backoffice of a charger on the AHP-Platform

What does Error code 215 mean?

Switch Disconnector 4P 80A

Find details about firmware version for chargers on the AHP-Platform

Release notes - Firmware updates Alfen Hardware Platform (AHP)

Energy Meter Eichrecht AHP

What is Anti-Tamper Detection (AHP-Platform)?

Torque values for Eve Single Plus and Eve Double Plus chargers

AUX Board 200 AHP

This article explains how a personized logo can be uploaded to the charger.

How can I change the logo on the display of the charging station remotely?

Does my charger have a MID meter?

This article explains the ways to add a charge pass to a charger that uses Alfens AHP-Platform

How to add an additional charge card to the charging station that uses the AHP-Platform

RCCB B 4P 30mA 63A

T2 Socket Eve Double Plus

TIC/RS485 Connector

This page provides information on Firmware version 2.4.0 for the AHP-platform

AHP-Firmware version 2.4.0

Blocks Cover for Eve Double

This instruction informs how to locally change the logo on the display of the charger.

How can I change the logo on the display of my charger locally?

SCN Cross Platform Compatibility

Subframe Lids Eve Double Plus

Instructions for configuring auto dim for an Alfen Hardware Platform charging station

How to change the brightness of the display on an AHP-Charger

Eve Double Plus DE Front white

Front panel Eve Double Plus

What does Error code 115 mean?

Switch Disconnector 8P 40A

This article explains why P1 may not work on the Eve Single Plus and Eve Double Plus models

Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus

What does Error code 114 mean?

T2 Socket screws Eve Double Plus bulk

Hybrid Connector

Socketboard AHP02 RCD Eve Single Plus

T2 Socket screws Eve Double Plus

Surge Protection Device (SPD)

This page provides information on Firmware version 2.3.0 for the AHP-platform

AHP-Firmware version 2.3.0

This page provides information on firmware version 2.5.0 for the AHP-platform

AHP-Firmware version 2.5.0

This page provides information on firmware version 2.6.0 for the AHP-platform

AHP-Firmware version 2.6.0

Eve Double Plus DE Front grey

Eve Double Plus Public DE - Quick Installation Guide

Eve Double Plus Public DE - Datasheet

https://alfen.api.crm4.dynamics.com/api/data/v9.2/$metadata#alf_knowledgewebsiteproducts(alf_knowledgewebsiteproductid,alf_title,alf_article_number)/$entity

Eve Double Plus Public DE

Barrier free, modular charging for public environments

Barrierefreies, modulares Laden für öffentliche Umgebungen

https://alfen.api.crm4.dynamics.com/api/data/v9.2/$metadata#knowledgearticles(knowledgearticle_category(categoryid,categorynumber,title,description))/$entity

Knowledge articles about the configuration topic.

Configuration

Knowledge articles about the Backoffice topic.

Backoffice

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="stickystyles-wrapper-insert" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Applicable platform:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This error code can be found on chargers using the below platform(s):</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e99958696c2dfaf0cf5f92c08d2e89d14"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">AHP (Alfen Hardware Platform) ≥ 2.5.0</span></div></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ed1e4fec40eab6a44be663cf88448c1c7"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">NG (Next Generation) ≥ 7.4.0</span></div></li></ul></div><div class="stickystyles-wrapper-insert" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Error code 2xx | Error In Installation</strong></span></div><div data-wrapper="true"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Error codes starting with '2' indicate that the most likely cause for the problem is related to the Installation of the charger.</span></span><br>&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0" data-wrapper="true"><strong style="box-sizing: border-box; font-weight: bold">Error code:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif"><span style="box-sizing: border-box">215</span></span><br>&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1" data-wrapper="true"><strong style="box-sizing: border-box; font-weight: bold">Error message on display:</strong></span></span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17">&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><strong style="box-sizing: border-box; color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px; font-weight: bold; letter-spacing: -0.005em" data-renderer-mark="true">Possible Cause:</strong></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102">&nbsp;rtuPort</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-wrapper="true" data-renderer-start-pos="1"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">Possible solutions:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">- Contact your charge point operator.</span>&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225">&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">OCPP Statusnotification:</strong></span></span><br>Info field: <span style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); font-family: &quot;Atlassian Sans&quot;, ui-sans-serif, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Modbus RTU lost, in safe mode max 6A (Default value</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">OCPP 1.6/2.0.1: OtherError</span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="321">&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="323"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">Suggestions:</strong></span></span></p></div></div></div>

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

Error Codes

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><h1 class="title" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.75rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 2rem; margin: 0; text-align: left; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" title="Switch Disconnector 4P 80A" data-ui-content="Switch Disconnector 4P 80A" data-ui-id="page-title" data-v-fe28d607="">Switch Disconnector 4P 80A</h1><p style="margin: 0">&nbsp;</p><blockquote><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="SPK-Switch-disconnector-4P-80A-803873840" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">SPK Switch disconnector 4P 80A 803873840</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="Contents-of-the-kit" data-v-9f7b400c="" data-v-e46a684f=""><span style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 24px"><span class="text_node" style="font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span><span class="bump hidden large copy_button" style="display: inline-block; font-style: normal; font-weight: 400; letter-spacing: normal; margin-left: 6px; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></span><br>&nbsp;</h2><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; float: left; height: auto; margin-right: var(--ck-content-table-style-spacing, 0); overflow: hidden; width: 42.64%"><table class="ck-table-resized" style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden; width: 100%"><colgroup><col style="width: 22.09%"><col style="width: 54.68%"><col style="width: 23.23%"></colgroup><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Part number</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Description</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Quantity in the kit</td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">10730330-ICU</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">Lastschakelaar ABB 8A 4P</td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">1</td></tr></tbody></table></figure><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="SPK-Switch-disconnector-4P-80A-803873840" data-v-9f7b400c="" data-v-e46a684f="">&nbsp;</h2><figure class="image" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 100%"><img style="display: block; height: auto; max-width: 100%; width: 400px" width="400" height="267" data-msdynid="___78aed0a3-b455-f111-bec7-002248823d81___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(78aed0a3-b455-f111-bec7-002248823d81)/msdyn_blobfile/$value"></figure><h2 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.5rem; font-weight: 400; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; vertical-align: middle" id="SPK-Switch-disconnector-4P-80A-803873840" data-v-9f7b400c="" data-v-e46a684f=""><br>&nbsp;</h2></div>

Knowledge articles about spare part kits.
You can also find spare part via the product-pages.  Click 'Products' from the main-menu and open the 'Spare Parts' section.

Spare Parts

Firmware AHP-Platform

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0"><span style="color: rgba(81, 167, 249, 1); font-size: 14pt"><strong>Torque values for Eve Single Plus and Eve Double Plus chargers</strong></span></p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">During Service on an Alfen charger, it is important to tighten the different connections/wires with the correct torque.</p><p style="margin: 1em 0">This ensures proper connections and reduces the risk of damage and dangerous situations.</p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">When replacing a part, please follow the below mentioned torque values.<br>You can also download the attached document for future use.</p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><img style="height: auto; max-width: 100%; width: 671px" data-msdynid="___25d89d1b-b24e-f111-bec7-00224888fb6a___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(25d89d1b-b24e-f111-bec7-00224888fb6a)/msdyn_blobfile/$value" width="671" height="949"></p></div>

Service

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0" dir="ltr">&nbsp;</p><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; height: auto; margin: 1em 0; overflow: hidden; width: auto"><table style="width: auto; height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden"><tbody><tr><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In order to be able to change the logo on the display, the charger must have the "Personalized Display" feature unlocked.</span></div></td></tr></tbody></table></figure><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><strong>Introduction</strong></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The default protocol (OCPP) does <u>not</u> support uploading images (.jpg .png etc.) directly to the charging station.</span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Therefor t</span><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">he update file has to be created with the ACE Service Installer first.</span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Creating the Image Update File via the ACE Service Installer</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Here is a step-by-step instruction</span></span></div><ul style="margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ea007ade6164dc31d304b01fb66e9c279"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Open the ACE Service Installer</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">There is no need to connect to a charger</span></span></div></li><li data-list-item-id="e63c9ffd8bcd086e5e0aaa34aa783b524"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">From the top-menu, select ‘File’, ‘Create Image Update file’<br><img class="image_resized" style="height: auto; max-width: 100%; width: 373px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f28d7fc4-4e69-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="373" height="201" data-msdynid="___f28d7fc4-4e69-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="edb1781bef1d31d8a51260d06b6f2ae03"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">a Pop-up screen opens<br><img class="image_resized" style="height: auto; max-width: 100%; width: 950px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f48d7fc4-4e69-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="950" height="645" data-msdynid="___f48d7fc4-4e69-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="e7677992d4e56c09372f720a2c612b187"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Search and select the logo-file you want to display on the charger by clicking ‘…’</div></li><li data-list-item-id="e1605a73687a33ab0958fcffd7cad18ed"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Optionally adjust the Image margin (default = 8)</div></li><li data-list-item-id="e99f7546a87b72923ee49a8a70edf5261"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Click the ‘Create Image Update File’ button</div></li><li data-list-item-id="e9d07cf7993d0b7ff466e4d02537f0bf8"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Now you need to select the file type that can be used for your charger:</div><ul style="margin-bottom: 0; margin-top: 0"><li data-list-item-id="e7ee0fc5b68d63e5d7fc7a58e275439f2"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">.fwu must be used to create an update file for chargers on the NG-Platform (Eve Single Pro-Line, Eve Double Pro-Line)</div></li><li data-list-item-id="ed7f5f7573618c22b8dc7ca27e6f92456"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">.tvf must be selected to create an update file for chargers on the AHP-Platform (Eve Single Plus, Eve Double Plus, Twin 5 Plus)</div></li></ul></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="e878717dab87c88d3c28cf4ad4970b95f"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">After creation of the update file, you can upload the new firmware file through the firmware update mechanism, in your back office.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">For instructions on how to do this, refer to '</span></span><a href="https://knowledge.alfen.com/categories/CAT-00916/KA-01108" target="_blank"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">How do I update the firmware on my charging station?</span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">'.</span></span></div></li></ul><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Restrictions:</strong></span></span></div><p style="margin: 1em 0">•&nbsp;&nbsp;&nbsp;&nbsp;It should be a valid .png (we not only check the extension but also the contents). The extension should be '.png'<br>•&nbsp;&nbsp;&nbsp;&nbsp;Only characters a-z, A-Z and 0-9 are allowed and special characters '_' and ' ' (space). Other characters are not allowed.<br>•&nbsp;&nbsp;&nbsp;&nbsp;The file size should be &lt; 5 MB<br>•&nbsp;&nbsp;&nbsp;&nbsp;The size of the image should be equal or smaller than 1920 x 1080<br>&nbsp;</p></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">All Alfen chargers using the NG-Platform and AHP-Platform are equipped with MID certified meters.</p><p style="margin: 1em 0"><br>This means that all chargers produced from 2018 are using these meters.</p><p style="margin: 1em 0">&nbsp;</p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e1f935cdff8a94b76de1e85da24792ce1"><p style="margin: 0">Eve Single Plus</p></li><li data-list-item-id="ef3c5559dbae2ecb2c9909b478d0c00cb"><p style="margin: 0">Eve Double Plus</p></li><li data-list-item-id="ec15d29d0fc4e138a05535d0297763c06"><p style="margin: 0">Eve Single Pro-Line</p></li><li data-list-item-id="ea003edcbcc5dc2dc7505c017a06f289f"><p style="margin: 0">Eve Single S-Line</p></li><li data-list-item-id="e5fa7fbea082bb069813527dbaab2a90c"><p style="margin: 0">Eve Double Pro-Line</p></li><li data-list-item-id="e83ca992ef58f2424aabb78659615c4c2"><p style="margin: 0">Eve Double PG-Line</p></li><li data-list-item-id="ea77c6bf9b7b226c69f17d08c28a5757a"><p style="margin: 0">Twin4</p></li><li data-list-item-id="e90429ad29b0496f07c0b1e8de9157d15"><p style="margin: 0">Twin5</p></li></ul><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0">You will find the exact production date of your charger on the sticker that is placed on the bottom of your charger.</p><p style="margin: 1em 0">&nbsp;</p><p style="margin: 1em 0"><img class="image_resized" style="height: auto; max-width: 805px" data-msdynid="___2186de9d-aa8c-f111-ab0f-7c1e5283e54d___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(2186de9d-aa8c-f111-ab0f-7c1e5283e54d)/msdyn_blobfile/$value" width="805" height="476"></p></div>

Consumer

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt"><strong>Applicable models:</strong></span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e66574ff086a900e82b5143892c20bcee"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">Eve Single Plus</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ed4ef1149fdce716c8f59f3c39419a7c0"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">Eve Double Plus</span></p></li></ul><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri; font-size: 12pt"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">How to add an additional charge card to the AHP charging station, when 'Auto add' is not available (grey-ed out)</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri; font-size: 12pt"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">This feature is planned to become available in a future firmware update.</span></span></p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri; font-size: 12pt"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Adding (additional) charge passes to a charging station can be done in the following ways:</span></span></p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri; font-size: 14pt"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0"><strong>On site using the ACE Service Installer.</strong></span></span></p><p style="margin: 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri; font-size: 12pt"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">If a charger has been configured as 'standalone', a charge pass can be added via the ACE Service Installer:</span></span></p><ul style="margin-bottom: 1em; margin-top: 1em"><li data-list-item-id="eac01ef172baac80a1b475bd5e4b317b9"><p style="margin: 0">Open the 'Logging' tab.</p></li><li data-list-item-id="e357f1d3c55410848b52835d78f22b7df"><p style="margin: 0">Swipe the TAG to the RFID reader.</p></li><li data-list-item-id="e546bb8244028a4891ed4b64b8afe6001"><p style="margin: 0">Find your hidden ID of the TAG at the Logging Page, like: ‘StateIdToken: Detected ID Token (01234567AB01234)’</p></li><li data-list-item-id="e8a7af14f4f4618a797a365bd0508d99c"><p style="margin: 0">Write down this ID, unfortunately it is not possible to copy the ID.<br><br><img class="image_resized" style="height: auto; max-width: 100%; width: 752px" src="/api/data/v9.0/msdyn_knowledgearticleimages(cb93a871-8768-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="752" height="737" data-msdynid="___cb93a871-8768-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</p></li><li data-list-item-id="ec7890ebff225079cc8c6f362a74733fc"><p style="margin: 0">Open the 'Authorization' tab.</p></li><li data-list-item-id="eb8e6627e90a384c852a7327ba08aa2fa"><p style="margin: 0">Make sure the options 'White list enabled' and 'Local list enabled' are both checked under the 'Authorization' header.</p></li><li data-list-item-id="ebf2bcb0e6ba0c0f4c6b5a68797ace492"><p style="margin: 0">Click on the '+' under the 'Whitelist' header.<br><img class="image_resized" style="height: auto; max-width: 100%; width: 512px" src="/api/data/v9.0/msdyn_knowledgearticleimages(cd93a871-8768-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="512" height="540" data-msdynid="___cd93a871-8768-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</p></li><li data-list-item-id="e2d2186fd433dc4f8413050e6bb1ef65f"><p style="margin: 0">Fill in the found Token at 'Tag ID'. and click 'Ok'.</p></li><li data-list-item-id="e7d83f8d553f30afff6b7929e532ebeb4"><p style="margin: 0">The charge pass is now added to the whitelist.<br>&nbsp;</p></li></ul></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the "General Terms") and the Alfen Carry-in Warranty (the "Warranty") applies, which can be downloaded here: <a href="#">Terms &amp; Conditions</a>. Repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</div><h2 dir="ltr">SPK Blocks Cover Eve Double 803873884-ICU</h2><h3 dir="ltr">Contents of the kit</h3><figure class="table" style="height: auto; margin: 1em 0; width: 20%"><table class="ck-table-resized" style="border: none; height: auto; border-collapse: collapse; border-spacing: 0; overflow: hidden; width: 100%"><colgroup><col style="width: 30.02%"><col style="width: 41.79%"><col style="width: 28.19%"></colgroup><thead><tr><th style="border: none; vertical-align: middle; text-align: left; min-width: 2em; padding: initial">Part number</th><th style="border: none; vertical-align: middle; text-align: left; min-width: 2em; padding: initial">Description</th><th style="border: none; vertical-align: middle; text-align: left; min-width: 2em; padding: initial">Quantity in the kit</th></tr></thead><tbody><tr><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">803866421-ICU</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">Block L</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">1</td></tr><tr><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">803866422-ICU</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">Block R</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">1</td></tr><tr><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">063171107-ICU</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">Bck.schroef M5x7</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">2</td></tr><tr><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">070249052-ICU</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">Hx nut DIN 934 Stl Zinc flake</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">2</td></tr><tr><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">&nbsp;</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">&nbsp;</td><td style="border: none; vertical-align: middle; min-width: 2em; padding: initial">&nbsp;</td></tr></tbody></table></figure><p style="margin: 1em 0">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; height: auto; max-width: 400px"><img style="display: block; height: auto; max-width: 100%; width: 400px" src="/api/data/v9.0/msdyn_knowledgearticleimages(074e81d0-ea54-f111-bec7-00224888fb6a)/msdyn_blobfile/$value" width="400" height="267" data-msdynid="___074e81d0-ea54-f111-bec7-00224888fb6a___" data-msdyntype="data:image/png;base64"></figure></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 1em 0">&nbsp;</p><figure class="table" style="height: auto; margin: 1em 0; width: auto"><table style="border: none; width: auto; height: auto; border-collapse: collapse; border-spacing: 0; display: table; overflow: hidden"><tbody><tr style="border-color: rgba(0, 0, 0, 0); border-style: none" border="none"><td style="vertical-align: middle; border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; padding: 0.4em"><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">In order to be able to change the logo on the display, the charger must have the "Personalized Display" feature unlocked.</span></div></td></tr></tbody></table></figure><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Changing the logo locally by using the ACE Service Installer</strong></span></span></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Here is a step-by-step instruction</span></span></div><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="efb1d138e14c0c33f3f3a15785d0cc679"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Open the ACE Service Installer</span></span></div></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ec812c21a3faa0f093c10f98b9b01ec4a"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Login to the charger where you want to update the logo</span></span></div></li><li class="ck-list-marker-font-size ck-list-marker-color ck-list-marker-font-family" data-list-item-id="ebbdbc5ac994a4ac856243bec6d91a4fa"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0">Click ‘Interface’ in the menu on the top, followed by ‘Display’ in the menu on the left</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><img style="height: auto; max-width: 554px; width: 554px" src="/api/data/v9.0/msdyn_knowledgearticleimages(ed4b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="554" height="209" data-msdynid="___ed4b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"></span></span><br>&nbsp;</div></li><li data-list-item-id="ef02a3fa0c9a9a9d58f9239564712eb2e"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">On the bottom of the screen, click ‘Upload Image’, a pop-up opens.<br><img style="height: auto; max-width: 726px; width: 726px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f24b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="726" height="493" data-msdynid="___f24b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="e11d0a11e5f28e0d8532b2baefbc5c626"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Search and select the logo-file you want to display on the charger by clicking ‘…’</div></li><li data-list-item-id="e8ad65f6ce3c06c7ff5c7d76b7bc46bb8"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">If needed you can adjust the Image margin (default = 8)</div></li><li data-list-item-id="e12aadec9f215a4a8a3765bc3902d275a"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Click the ‘Start Upload’ button, this will send the image to the display of the charger.</div></li><li data-list-item-id="edb7c63b5100ff1896d5ecf17e2d9be65"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">Confirm the upload by clicking ‘Yes’<br><img class="image_resized" style="height: auto; max-width: 100%; width: 477px" src="/api/data/v9.0/msdyn_knowledgearticleimages(f44b2e66-5269-f111-a826-000d3a239b11)/msdyn_blobfile/$value" width="477" height="207" data-msdynid="___f44b2e66-5269-f111-a826-000d3a239b11___" data-msdyntype="data:image/png;base64"><br>&nbsp;</div></li><li data-list-item-id="e2c22c4725c42c10b9d5046a3e92e2d70"><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true">Optionally, you can also click the ‘Create Image Update File’ button to save the logo as a firmware file that can later be used to upload the logo from a backoffice system<br>.fwu must be used to create an update file for chargers on the NG-Platform (Eve Single Pro-Line, Eve Double Pro-Line)<br>.tvf must be selected to create an update file for chargers on the AHP-Platform (Eve Single Plus, Eve Double Plus, Twins Plus)</div></li></ul><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0; text-transform: none; white-space: pre-wrap; word-spacing: 0"><strong>Restrictions:</strong></span></span></div><p style="margin: 0">•&nbsp;&nbsp;&nbsp;&nbsp;It should be a valid .png (we not only check the extension but also the contents). The extension should be '.png'<br>•&nbsp;&nbsp;&nbsp;&nbsp;Only characters a-z, A-Z and 0-9 are allowed and special characters '_' and ' ' (space). Other characters are not allowed.<br>•&nbsp;&nbsp;&nbsp;&nbsp;The file size should be &lt; 5 MB<br>•&nbsp;&nbsp;&nbsp;&nbsp;The size of the image should be equal or smaller than 1920 x 1080</p></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt">&nbsp;</div></div></div>

ACE Service Installer

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1"><span style="color: rgba(51, 51, 51, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#333333">You can change the brightness of the display of your Alfen charging station at any time.</span></span><br><span style="color: rgba(51, 51, 51, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#333333">It is also possible to automatically dim the display using the ‘AutoDim' function. This function automatically dims the display after 60 seconds of inactivity on the charging station.</span></span></p><div class="ak-editor-panel cc-1lya55d" style="background-color: rgba(248, 238, 254, 1); border-radius: 3px; color: inherit; display: flex; margin: 0.75rem 0 0; min-width: 48px; padding: 8px 16px 8px 8px; position: relative; word-wrap: break-word" data-panel-type="note"><div class="ak-editor-panel__content" style="flex: 1 0 0; margin: 2px 0; min-width: 0; padding: 0"><p style="margin: 0; padding: 0" data-renderer-start-pos="276"><span style="color: rgba(41, 42, 46, 1); font-family: &quot;Atlassian Sans&quot;, ui-sans-serif, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12pt"><span style="font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-loadable-vc-wrapper="true" data-ssr-placeholder-replace="Hm6N8:EfLS5:4y5Pz:qz-Pe:F4Zdx-0">Note that for the 'AutoDim’ function to work, a working backoffice connection is needed for chargers on firmware 2.3.0 and earlier.</span></span></p></div></div><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410"><br><span style="color: rgba(12, 100, 192, 1); font-size: 12pt"><strong>Applicable for charger models:</strong></span></p><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size" data-list-item-id="e6340415a3a15cf86d466fb4059a200ec"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410"><span style="font-size: 12pt">Eve Single Plus</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="e0806922ea8602ac527f8ee2e333f5a38"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410"><span style="font-size: 12pt">Eve Double Plus</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="eede81e2b13c367c3bcef795af27a3bff"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410"><span style="font-size: 12pt">Twin 5 Plus</span></p></li></ul><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410"><br><span style="color: rgba(12, 100, 192, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#333333"><strong>Changing the brightness of the display can be done as follows:</strong></span></span><br><br><span style="color: rgba(12, 100, 192, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#333333"><strong data-renderer-mark="true">1) On location with the ACE Service Installer (ASI).</strong></span></span><br><span style="color: rgba(17, 17, 17, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#111111">Use the Service Installer Setup, which can be downloaded from&nbsp;our </span></span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01282" target="_blank" rel="noopener noreferrer"><span style="color: rgba(17, 17, 17, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#111111">ACE Service Installer page</span></span></a><span style="color: rgba(17, 17, 17, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#111111">.</span></span><br><span style="color: rgba(17, 17, 17, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#111111">Request an account for the ACE Service Installer </span></span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01075" target="_blank" rel="noopener noreferrer"><span style="color: rgba(17, 17, 17, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#111111">via this instructions</span></span></a><span style="color: rgba(17, 17, 17, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#111111">.</span></span></p><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410"><span style="font-size: 12pt">&nbsp;</span></p><ol style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-color" data-list-item-id="e1d74efe8eb6f4b739d01021340345c24"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410"><span style="color: rgba(17, 17, 17, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#111111">First, the time and location must be configured and synchronised in order for this function to work correctly.</span></span></p></li><li class="ck-list-marker-font-size" data-list-item-id="eb0e6d34e93f0bd00129c017ad036a9cc"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410"><span style="color: rgba(17, 17, 17, 1); font-size: 12pt"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#111111">I</span></span><span style="font-size: 12pt">n the ACE Service Installer, go to the 'General' tab.</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="eb6752b0983f981e0d975bb923dcd2bfd"><p style="margin: 0"><span style="font-size: 12pt">Click the ‘Sync time’ button on the bottom-right on the ‘Location’ tab</span><br><span style="font-size: 12pt">Date and time will now be synced via your laptop</span><br>&nbsp;</p><figure class="image" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 100%"><img style="display: block; height: auto; max-width: 100%; width: 800px" width="800" height="480" data-msdynid="___f38271b2-e058-f111-bec7-002248823d81___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(f38271b2-e058-f111-bec7-002248823d81)/msdyn_blobfile/$value"></figure><p style="margin: 0"><br><span style="font-size: 12pt">&nbsp;</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="e1c4620c31485a89f53ce19282460d4b7"><p style="margin: 0"><span style="font-size: 12pt">On this page, you must also ensure the Latitude and Longitude are correctly input for the charger location</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="ee03e10d5992d66fa389870065075cbbc"><p style="margin: 0"><span style="font-size: 12pt">In the ACE Service Installer, go to the 'Interface' tab.</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="ea8ee98d56f53a7bf17c97ba9cf3a4127"><p style="margin: 0"><span style="font-size: 12pt">In the left menu, select the option 'Intensity'.</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="e48dd050cabfd408b74dbd336ce39e740"><p style="margin: 0"><span style="font-size: 12pt">Adjust the brightness to the desired level.&nbsp;</span><br><span style="font-size: 12pt">100% is the brightest and 0% the least bright.&nbsp;</span><br><span style="font-size: 12pt">It is also possible to activate the AutoDim function here.</span></p><figure class="image image_resized" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; height: auto; max-width: 715px"><img style="display: block; height: auto; max-width: 100%; width: 715px" src="/api/data/v9.0/msdyn_knowledgearticleimages(233a44b1-cdf5-f011-8406-00224888ffce)/msdyn_blobfile/$value" width="715" height="252" data-msdynid="___233a44b1-cdf5-f011-8406-00224888ffce___" data-msdyntype="data:image/png;base64"></figure><p style="margin: 0"><span style="font-size: 12pt">&nbsp;</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="ed918de572fca4c1d88076544f01952d0"><p style="margin: 0"><span style="font-size: 12pt">Save the configuration</span></p></li></ol><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="410"><span style="font-size: 12pt">&nbsp;</span></p><p style="margin: 0; padding: 0" data-renderer-start-pos="1053">&nbsp;</p><p style="margin: 0"><span style="color: rgba(12, 100, 192, 1); font-size: 12pt"><strong>2) From the back office using OCPP commands</strong></span></p><p style="margin: 0"><span style="font-size: 12pt">The documentation “ahp_backoffice_config_items” will be sent out with firmware 2.3 and onwards.</span><br><span style="font-size: 12pt">The introduction of Autodim Backoffice configuration in fw2.3 works with both ocpp1.6 and ocpp 2.0.1</span></p><p style="margin: 0">&nbsp;</p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size" data-list-item-id="e4771a93f791b91a877f334d20549224f"><p style="margin: 0"><span style="font-size: 12pt"><strong>Time</strong>: dims gradually based on the proximity to sunset/sunrise.&nbsp;</span><br><span style="font-size: 12pt">Starts dimming 30 minutes before sunset in steps: 100% to 75% (at 30 minutes before sunset) to 50% (at 20 minutes before sunset) to 25% (at 10 minutes before sunset).</span><br><span style="font-size: 12pt">Same pattern applies in reverse for sunrise. This function requires time synchronization of the charger</span><br><span style="font-size: 12pt">&nbsp;</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="e16f983712f8b2e822283589e334eda4d"><p style="margin: 0"><span style="font-size: 12pt"><strong>Location</strong>: accurate &nbsp;location configuration is needed. This is configured using the following ocpp commands:</span></p><ul style="margin-top: 0; margin-bottom: 0"><li class="ck-list-marker-font-size" data-list-item-id="e9aa42f7f428d8546428eae5c86bd5527"><p style="margin: 0"><span style="font-size: 12pt">Latitude: Latitude of the CS location, used to calculate dusk and dawn for automatically adjusting the display intensity during the night. Min -90, Max 90</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="ee18aa9ed08b0d6986faefc999c01ec0f"><p style="margin: 0"><span style="font-size: 12pt">Longitude: Longitude of the CS location, used to calculate dusk and dawn for automatically adjusting the display intensity during the night. Min -180, Max 180</span><br><span style="font-size: 12pt">&nbsp;</span></p></li></ul></li><li class="ck-list-marker-font-size" data-list-item-id="e06d1910de532a0d08fd915cb6bfad573"><p style="margin: 0"><span style="font-size: 12pt"><strong>Inactivity</strong>: dims directly to 10% after 60 seconds of inactivity. When activity is detected, brightness increases to the configured LightIntensity value</span><br><span style="font-size: 12pt">&nbsp;</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="e6653f01815a2cd510fc37d0d15f00e8b"><p style="margin: 0"><span style="font-size: 12pt"><strong>Qr</strong>: Display will not be dimmed if a QR code is displayed on the charging station.</span><br><span style="font-size: 12pt">However, the screen can be dimmed via the LightIntensity ocpp key if required.</span><br><span style="font-size: 12pt">&nbsp;</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="e927b740f5f023abc17e13384a5dbf3d6"><p style="margin: 0"><span style="font-size: 12pt">When <strong>time+inactivity</strong> are combined:&nbsp;</span><br><span style="font-size: 12pt">During inactivity, dims to 10%. When active, brightness is set to LightIntensity value modified by the time-based dimming factor.</span><br><span style="font-size: 12pt">&nbsp;</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="ee4aa8082b7ace59d9ae9812f3c6086fe"><p style="margin: 0"><span style="font-size: 12pt">Activity for Autodim is either scanning <u>NFC</u> or plugging in/unplugging cable</span><br><span style="font-size: 12pt">&nbsp;</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="eb00fd2e93a9dececa4fff45ad52ffbc5"><p style="margin: 0"><span style="font-size: 12pt">Configuring Autodim through backoffice allows comma separated list of options, which means you can configure Autodim to work based on ti</span><span style="font-family: Calibri; font-size: 12pt">me, inactivity concurrently</span></p></li></ul><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="color: rgba(12, 100, 192, 1); font-family: Calibri; font-size: 12pt"><strong>Please note:</strong></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size" data-list-item-id="ef8bd49cbc990a15e2c6414443d2b6e00"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">For AHP, the AutoDim function will be available from firmware 2.3.0 and higher.</span><br><span style="font-size: 12pt">&nbsp;</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="eeef843a072970d3ebe5028cc68d08c91"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">This function will be available on the Eve Single Plus and Eve Double Plus and Twin 5 Plus chargers.</span><br><span style="font-size: 12pt">&nbsp;</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="e6b7f9a5b97def55c39612d2110638f0b"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">AutoDim (intensity of the LEDs/display after interaction is automatically dimmed based on dusk and dawn. After 60 seconds of no interaction with the charging station the LEDs/display will dim).</span><br><span style="font-size: 12pt">&nbsp;</span></p></li><li class="ck-list-marker-font-size" data-list-item-id="ec9e2cad4bde0db78f5fadd41452f7e19"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">AutoDim can now be configured via the back-office. Back-office keys Longitude and Latitude only has an effect when AutoDim is enabled via the backoffice or ASI.</span><br><span style="font-size: 12pt">&nbsp;</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e7175fb4cae5d0cbfc19d8479cb71416a"><p style="margin: 0"><span style="font-family: Calibri; font-size: 12pt">This AutoDim function is based on sunrise/sunset – so dimming will be inline with the time of day.</span><br><br><span style="font-family: Calibri; font-size: 12pt">&nbsp;</span></p></li></ul><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI, Helvetica Neue, sans-serif; font-size: 12px" data-wrapper="true" dir="ltr"><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1080"><span style="font-size: 12pt">&nbsp;</span></p></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This article explains error code 115</span></div><div class="stickystyles-wrapper-insert" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Applicable platform:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This error code can be found on chargers using the below platform(s):</span></div><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e22d860ff06c55e0e9f6db4a2439f0561"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">AHP (Alfen Hardware Platform) ≥ Firmware version 2.5.0</span></div></li></ul></div><div class="stickystyles-wrapper-insert" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Error code 1xx | Error In Installation</strong></span></div><div data-wrapper="true"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Error codes starting with '1' indicate that the most likely cause for the error is related to an issue inside the charger.</span></span><br>&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0" data-wrapper="true"><strong style="box-sizing: border-box; font-weight: bold">Error code:</strong></span></span><br>115<br>&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1" data-wrapper="true"><strong style="box-sizing: border-box; font-weight: bold">Error message on display:</strong></span></span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><img class="image_resized" style="height: auto; max-width: 100%; width: 47px" src="/api/data/v9.0/msdyn_knowledgearticleimages(42942e2e-3f3e-f111-88b4-002248823c3f)/msdyn_blobfile/$value" width="47" height="45" data-msdynid="___42942e2e-3f3e-f111-88b4-002248823c3f___" data-msdyntype="data:image/png;base64"></p><p style="margin: 1em 0"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Not able to charge.</span></span><br><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Please check installation or call for support.</span></span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><strong style="box-sizing: border-box; color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px; font-weight: bold; letter-spacing: -0.005em" data-renderer-mark="true">Possible Cause:</strong></p><p style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); letter-spacing: normal; margin: 0.75em 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="188" data-local-id="3c4745e5-b8cf-4e18-9647-9ede800fe0d5"><span style="font-family: Calibri">No or lost Alfbus communication between Smart Control Board (SCB) and Socket Board (SB)</span></p><ul class="ak-ul" style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(41, 42, 46, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0; margin-right: 0; margin-top: 10px; orphans: 2; padding: 0 0 0 24px; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-local-id="7b4bc5a43a91" data-indent-level="1"><li class="ck-list-marker-font-family" data-list-item-id="e977c40629c3eccaa049a8229ec78e7e1"><p style="margin: 0; padding: 0" data-renderer-start-pos="295" data-local-id="3a09b6c91322"><span style="font-family: Calibri">Defective Alfbus cable</span></p></li><li class="ck-list-marker-font-family" style="margin-top: 4px" data-list-item-id="ee5376b7cad00c1b6bba81849ec01a602"><p style="margin: 0; padding: 0" data-renderer-start-pos="321" data-local-id="83c3622639c1"><span style="font-family: Calibri">Missing firmware</span></p></li><li class="ck-list-marker-font-family" style="margin-top: 4px" data-list-item-id="e63b7ea6b850e67f3e08f3c5d4350f759"><p style="margin: 0; padding: 0" data-renderer-start-pos="341" data-local-id="5d54a99dc358"><span style="font-family: Calibri">SB bootloop&nbsp;</span></p></li></ul><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-wrapper="true" data-renderer-start-pos="1"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">Possible solutions:</strong></span></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e251acc890028e415b1c925f01b6c3e8e"><p style="margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">Contact your charge point operator</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eaa022526701febeaa33e92599767e671"><p style="margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">Check Alfbus cable between SCB and SB, replace if defective</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e42296169d69cc0d266f0f84bca448779"><p style="margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">Check SB LED:</span></p><ul style="margin-top: 0; margin-bottom: 0"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e1e956f1979b1964282ad2ecab633ad8c"><p style="margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">1s blink: Normal operation</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0280ed45dff2bb256d54d6d9fc649d22"><p style="margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">Other interval: Bootloop → Flash new firmware</span></p></li><li class="ck-list-marker-font-family" data-list-item-id="e76fcd7bd1a13cff37fd26514f9435984"><p style="margin: 1em 0"><span style="font-family: Calibri; font-size: 12pt">No LED activity: No firmware → Flash firmware</span><br><span style="font-family: Calibri; font-size: 12pt">Perform complete firmware update if versions are incompatibleontact your charge point operator.&nbsp;</span><span style="font-family: Calibri">&nbsp;</span></p></li></ul></li></ul><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">OCPP Statusnotification:</strong></span></span><br><span style="font-family: Calibri; font-size: 12pt">Info field: Info field: Unable to communicate with Socket board</span><br><span style="font-family: Calibri; font-size: 12pt">OCPP 1.6: OtherError</span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="321"><span style="font-family: Calibri; font-size: 12pt">&nbsp;</span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="323"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">Suggestions:</strong></span></span></p></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><h1 class="title" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.75rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 2rem; margin: 0; text-align: left; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" title="Switch Disconnector 8P 40A" data-ui-content="Switch Disconnector 8P 40A" data-ui-id="page-title" data-v-fe28d607="">Switch Disconnector 8P 40A</h1><p style="margin: 0">&nbsp;</p><blockquote><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" dir="ltr" data-wrapper="true"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Only for professional use by qualified personnel and professionals. For sale and delivery of Spare Part kits, the Alfen general terms and conditions of sale (the ‘General Terms’) and the Alfen Carry-in Warranty (the ‘”Warranty”) applies, which can be downloaded here: </span></span><a href="https://alfen.com/en-nl/terms-conditions" target="_blank" rel="noopener noreferrer"><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f="">Terms &amp; Conditions</span></span></a><span style="font-size: 1.125rem"><span class="text_node" style="line-height: 1.375rem" data-v-eb79c009="" data-v-e46a684f=""> repair and/or maintenance of the Alfen Product(s) by an unauthorized party may result in loss of warranty.</span></span></div></blockquote><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="SPK-Switch-Disconnector-8P-40A-803873837" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">SPK Switch Disconnector 8P 40A 803873837</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><h2 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.5rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.75rem; margin: 2.5rem 0 0.75rem; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Contents-of-the-kit" data-v-9f7b400c="" data-v-e46a684f=""><span style="font-size: 1.5rem"><span class="text_node" style="line-height: 1.75rem" data-v-e46a684f="" data-v-eb79c009="">Contents of the kit</span></span><span class="bump hidden large copy_button" style="display: inline-block; margin-left: 6px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 31.5px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 31.5px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h2><p style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.375rem; margin: 0 0 1rem; text-indent: 0; text-transform: none; white-space: normal; word-spacing: 0" data-v-9f7b400c="" data-v-97f42bc7="">&nbsp;</p><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div class="rw_adf_layout_column column_width_33" style="margin: 0; min-width: 0; padding: 0" data-v-85bc4fcb="" data-v-c6e36616=""><figure class="table ck-plugin-table" style="border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; float: left; height: auto; margin-right: var(--ck-content-table-style-spacing, 0); overflow: hidden; width: 100%"><table class="ck-table-resized" style="height: auto; border-collapse: collapse; border-spacing: 0; border: 1px double rgba(179, 179, 179, 1); display: table; overflow: hidden; width: 100%"><colgroup><col style="width: 22.88%"><col style="width: 53.02%"><col style="width: 24.1%"></colgroup><tbody><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Part-number" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Part number</span></span></h3></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Description" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Description</span></span></h3></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h3 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1.25rem; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Quantity-in-the-kit" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1.25rem"><span class="text_node" style="line-height: 1.5rem" data-v-e46a684f="" data-v-eb79c009="">Quantity in the kit</span></span></h3></td></tr><tr><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h5 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1rem; font-style: normal; font-weight: 700; letter-spacing: normal; line-height: 1.125rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="107303302-ICU" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1rem"><span class="text_node" style="line-height: 1.125rem" data-v-e46a684f="" data-v-eb79c009="">107303302-ICU</span></span></h5></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em"><h5 class="rw_heading" style="background-color: rgba(255, 255, 255, 1); color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif; font-size: 1rem; font-style: normal; font-weight: 700; letter-spacing: normal; line-height: 1.125rem; margin: 0; text-indent: 0; text-transform: none; vertical-align: middle; white-space: normal; word-spacing: 0" id="Switch-disconnector-ABB-40A-8P" data-v-c6e36616="" data-v-e46a684f=""><span style="font-size: 1rem"><span class="text_node" style="line-height: 1.125rem" data-v-e46a684f="" data-v-eb79c009="">Switch disconnector ABB 40A 8P</span></span></h5></td><td style="border: 1px solid rgba(191, 191, 191, 1); font-weight: normal; min-width: 2em; overflow-wrap: break-word; padding: 0.4em">1</td></tr></tbody></table></figure><h3 class="rw_heading" style="color: rgba(17, 17, 17, 1); font-family: Arial, sans-serif !important; font-size: 1.25rem; font-weight: 400; line-height: 1.5rem; margin: 0; vertical-align: middle" id="Part-number" data-v-c6e36616="" data-v-e46a684f=""><span class="bump hidden small copy_button" style="display: inline-block; margin-left: 4.5px" data-ui-id="" data-happo-hide="copy-button" data-v-92a194f2=""><button class="p-button p-component p-button-icon-only p-button-secondary p-button-sm" style="background-color: rgba(0, 0, 0, 0); border-radius: 3px; border: 0 solid rgba(241, 245, 249, 1); color: rgba(71, 85, 105, 1); display: inline-flex; font-size-adjust: inherit; height: 24px; opacity: 0; outline-color: rgba(0, 0, 0, 0); overflow: hidden; padding: 0; position: relative; width: 24px" data-pc-section="root" data-p-severity="secondary" data-p-disabled="false" data-pc-name="button" type="button" data-p="small icon-only" data-v-92a194f2=""></button></span></h3></div></div><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><figure class="image" style="display: table; clear: both; text-align: center; margin: 0.9em auto; min-width: 50px; max-width: 100%"><img style="display: block; height: auto; max-width: 100%; width: 400px" width="400" height="267" data-msdynid="___e27a157e-b555-f111-bec7-002248823d81___" data-msdyntype="data:image/png;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages(e27a157e-b555-f111-bec7-002248823d81)/msdyn_blobfile/$value"></figure><figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=VdKMeJxRYEY"><div style="position: relative; padding-bottom: 56.2493%; height: 0"><iframe src="https://www.youtube.com/embed/VdKMeJxRYEY" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0" allowfullscreen="" sandbox="allow-scripts allow-same-origin allow-forms"></iframe></div></div></figure></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><p style="margin: 0"><span style="color: rgba(81, 167, 249, 1); font-size: 14pt"><strong>Description:</strong></span></p><p style="margin: 0">Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus</p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="color: rgba(81, 167, 249, 1); font-size: 14pt"><strong>Overview</strong></span></p><p style="margin: 0">This article explains why P1 may not work on the Eve Single Plus and Eve Double Plus models</p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="color: rgba(81, 167, 249, 1); font-size: 14pt"><strong>Applicable models:</strong></span></p><ul><li data-list-item-id="e4665d1a22f3d044b302827646222f571"><p style="margin: 0">Eve Single Plus</p></li><li data-list-item-id="eafc262269ed24f88d2b28541b63dcda0"><p style="margin: 0">Eve Double Plus</p></li></ul><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="font-size: 12pt"><strong>Note:</strong></span><br>This article is NOT applicable for the Eve Single S-Line, Eve Single Pro-Line and Eve Double Pro</p><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="color: rgba(81, 167, 249, 1); font-size: 14pt"><strong>Possible explanation for P1 not working:</strong></span></p><p style="margin: 0">The first productions models of these new models are shipped with Alfen Hardware Platform (AHP) firmware version 2.3.0.<br>This version does <u>not</u> yet include support for Active Loadbalancing via the P1 Smart Meter Interface.</p><p style="margin: 0">&nbsp;</p><p style="margin: 0">The P1 functionality is to be introduced to the Eve Single Plus and Eve Double Plus models with firmware version 2.4.0.</p></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This article explains error code 114</span></div><div class="stickystyles-wrapper-insert" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div class="stickystyles-wrapper-insert" style="font-size: 12px" data-wrapper="true" dir="ltr"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Applicable platform:</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This error code can be found on chargers using the below platform(s):</span></div><ul style="margin-top: 1em; margin-bottom: 1em; list-style-position: initial"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e51a86b208c2fb8105519e0c62756440d"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">AHP (Alfen Hardware Platform) ≥ Firmware version 2.5.0</span></div></li></ul></div><div class="stickystyles-wrapper-insert" style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><strong>Error code 1xx | Error In Installation</strong></span></div><div data-wrapper="true"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(13, 13, 13, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Error codes starting with '1' indicate that the most likely cause for the error is related to an issue inside the charger.</span></span><br>&nbsp;</div></div></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0" data-wrapper="true"><strong style="box-sizing: border-box; font-weight: bold">Error code:</strong></span></span><br>114<br>&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="1" data-wrapper="true"><strong style="box-sizing: border-box; font-weight: bold">Error message on display:</strong></span></span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17">&nbsp;<img class="image_resized" style="height: auto; max-width: 100%; width: 86px" src="/api/data/v9.0/msdyn_knowledgearticleimages(0cbac085-3e3e-f111-88b4-002248823c3f)/msdyn_blobfile/$value" width="86" height="68" data-msdynid="___0cbac085-3e3e-f111-88b4-002248823c3f___" data-msdyntype="data:image/png;base64"></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17">Not able to charge</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="17"><strong style="box-sizing: border-box; color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px; font-weight: bold; letter-spacing: -0.005em" data-renderer-mark="true">Possible Cause:</strong></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102">&nbsp;No or lost Alfbus communication between Smart Control Board (SCB) and Auxiliary Board (AB).</p><ul class="ak-ul" style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(41, 42, 46, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0; margin-right: 0; margin-top: 10px; orphans: 2; padding: 0 0 0 24px; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-local-id="8bb2fb88ac55" data-indent-level="1"><li data-list-item-id="eeeca554a86ac240fd0eba90f19a50109"><p style="margin: 0; padding: 0" data-renderer-start-pos="277" data-local-id="4130183dd048">Defective Alfbus cable</p></li><li style="margin-top: 4px" data-list-item-id="e7ae3bed3ada566097228bc78b7b75c58"><p style="margin: 0; padding: 0" data-renderer-start-pos="303" data-local-id="358379b8a75f">Missing firmware</p></li><li style="margin-top: 4px" data-list-item-id="e2e6f523d0b0752b927297357b9880a3d"><p style="margin: 0; padding: 0" data-renderer-start-pos="323" data-local-id="c7f980aad07f">Auxiliary Board bootloop</p></li></ul><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="102"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-wrapper="true" data-renderer-start-pos="1"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">Possible solutions:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Contact your charge point operator.</span>&nbsp;</p><ul class="ak-ul" style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(41, 42, 46, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0; margin-right: 0; margin-top: 10px; orphans: 2; padding: 0 0 0 24px; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-local-id="8bb2fb88ac55" data-indent-level="1"><li data-list-item-id="e3129bcde88df00ecf3a4e610a6e0aa17"><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225">Check Alfbus cable between SCB and AB, replace if defective</p></li><li style="margin-top: 4px" data-list-item-id="e9255c792e887dd1c32027d0a96ea5ed6"><p style="margin: 0; padding: 0" data-local-id="39cc3b1cdf52" data-renderer-start-pos="473">Check AB LED:</p><ul class="ak-ul" style="margin-bottom: 0; margin-right: 0; margin-top: 4px; padding: 0 0 0 24px" data-indent-level="2" data-local-id="d23952b15360"><li data-list-item-id="eeead1a57bcf50c886d06cc4a140c099c"><p style="margin: 0; padding: 0" data-local-id="7634056edf04" data-renderer-start-pos="490">1s blink: Normal operation</p></li><li style="margin-top: 4px" data-list-item-id="ecc1697ef29c79a2dba11e06d6789eb98"><p style="margin: 0; padding: 0" data-local-id="f7e718c71308" data-renderer-start-pos="520">Other interval: Bootloop → Flash firmware</p></li><li style="margin-top: 4px" data-list-item-id="e2b60c5f68d625eacf76cc0760d4b4e60"><p style="margin: 0; padding: 0" data-local-id="f7e718c71308" data-renderer-start-pos="520">No LED activity: Flash firmware<br>Perform complete firmware update if versions are incompatible</p></li></ul></li></ul><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="225"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">OCPP Statusnotification:</strong></span></span><br>Info field: <span style="background-color: rgba(255, 255, 255, 1); color: rgba(41, 42, 46, 1); font-family: &quot;Atlassian Sans&quot;, ui-sans-serif, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0">Info field: Unable to communicate with Auxiliary board</span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">OCPP 1.6: OtherError</span></p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="321">&nbsp;</p><p style="background-color: rgba(255, 255, 255, 1); box-sizing: border-box; color: rgba(23, 43, 77, 1); font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: -0.005em; line-height: 1.714; margin: 0.75rem 0 0; orphans: 2; padding: 0; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0" data-renderer-start-pos="323"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="box-sizing: border-box"><strong style="box-sizing: border-box; font-weight: bold" data-renderer-mark="true">Suggestions:</strong></span></span></p></div></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 2.3.0</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">2.3.0</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br>12<font>-12-2025</font><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">AHP (Alfen Hardware Platform):</span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8a497f9ed58e90ab2b799bea731c3526"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin4 V2G</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e64b5b27708950147b3dad7b5521cfd88"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin5</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6c6c9e5ff4b0913aef8176ea1f032232"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Twin5 Plus</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e459f45c3e87f440455de371cb6905ba3"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Plus</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eb0bfad2c34c892df0bf7eb1fbac1480e"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Plus</span></p></li></ul><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.tfw</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Introduction:</strong></span></span></div><p style="margin: 0">Firmware release 2.3.0 is a release that incorporates a number of general improvements, stability improvements, bug fixes and some main features. The main new features are:</p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e5994125445cf08cfd83d45bf98652ae4"><p style="margin: 0">Eve Single Plus support;</p></li><li data-list-item-id="e360d5f862fd97ff9e57eab0b1f69f583"><p style="margin: 0">Eve Double Plus support;</p></li><li data-list-item-id="e682490e351f8f6edc9abad3b8319caad"><p style="margin: 0">Cross platform SCN support.<br>&nbsp;</p></li></ul><p style="margin: 0">Please note that 2.2.0 was an internal validation release for our Eve Single Plus and Eve Double Plus products and therefore not distributed.&nbsp;<br>All new features, bugfixes and improvements of firmware 2.2.0 are also listed in this release note.<br>&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>Eve Single Plus and Eve Double Plus support</strong></span></span></p><p style="font-size: 12px; margin: 0"><span style="font-family: Calibri; font-size: 12pt">With the introduction of the Eve Single Plus and Eve Double Plus, the firmware is supporting specific functionalities for these products such as 3.5” display support, Eichrecht implementation, fixed cable support, and 6mA RDC-DD functionality.</span></p><p style="font-size: 12px; margin: 0"><br><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>Firmware file size reduction</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px"><span style="margin: 0" data-wrapper="true">The image file size for the firmware update is reduced from ~75Mb to ~41Mb, reducing the download time&nbsp;and data costs up to 45%.&nbsp;</span></span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><div class="stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>Cross platform SCN support</strong></span></span></div><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt"><span style="margin: 0" data-wrapper="true">All the Plus products can communicate cross generation with Twin 4XL, Pro- and S-line products in a Smart Charging Network. It is now possible to extend an existing Smart Charging Network with Alfen products, which are compatible with the newest generation Plus models from NG-FW6.6 and AHP-FW2.3 onwards.</span></span></div><div class="ck-content stickystyles-wrapper-insert" style="font-family: Segoe UI; font-size: 12pt" data-wrapper="true" dir="ltr">&nbsp;</div><p style="font-size: 12px; margin: 0"><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>Bug fixes</strong></span></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e700d2f7162ba4c2c5707bded3c131331"><p style="margin: 0">Fixed an issue where a tag was not recognized as the tag belonging to a reservation.</p></li><li data-list-item-id="eb7aa387cd23cd901c447dea47bab3d97"><p style="margin: 0">Fixed the modbus RTU time delay issues.</p></li><li data-list-item-id="ebdcfb9ec3576cf21edce0c7e462cb89f"><p style="margin: 0">Fixed multiple authorization issues related to RFID and socket available for charging.</p></li><li data-list-item-id="efca7d22b75e57796dd6b6889078a8dd8"><p style="margin: 0">Fixed French translation errors.</p></li><li data-list-item-id="e6825613501c99b891c391f4af50e82dd"><p style="margin: 0">Fixed an issue where the charge bar showed erratic behaviour and incorrect data when switching between charging sessions or restarting a charging session.</p></li><li data-list-item-id="e108d2051ea4408ecc38aff7a0ab001f9"><p style="margin: 0">Fixed incorrect “temperature low” error code.</p></li><li data-list-item-id="ea9b65052cd93c833d3a761f2e8716eb9"><p style="margin: 0">Fixed an issue where Standard load balancing was disabled while the station max current was lower than the sum of the combined socket max currents without logging an error.</p></li><li data-list-item-id="e4fe50584689db85dd4d87e3b5387e47e"><p style="margin: 0">Fixed limit in charging plan of a RemoteStartTransaction not being correctly applied to the specified connector id.</p></li><li data-list-item-id="e0b8e14a42f58d221f27d7626ee3240d4"><p style="margin: 0">Fixed an issue where a time update with +10 seconds or more could pause a charging session for a couple of seconds then resume when Standard load balancing is enabled.</p></li><li data-list-item-id="ebdde3be4c031e3f400d5c71b3fcea96e"><p style="margin: 0">Fixed an issue that prevented the 104 Internal Voltage error from being reported.</p></li><li data-list-item-id="e6d38c5b601cde7e52ae8485a84ec0cc1"><p style="margin: 0">Fixed an issue where the charging plan start time was not being taken into account when selecting the first entry of the plan to be used. This causes the first entry of the plan to always be used, leading to incorrect applied limits.</p></li><li data-list-item-id="e6df6978afe773fe109ef046bfaaa96df"><p style="margin: 0">Fixed an issue where a stop transaction in a socket error state could be triggered without a corresponding start transaction.</p></li><li data-list-item-id="ee1095b9742dca2963bc52aa78b32be09"><p style="margin: 0">Fixed an issue where, when using charging profiles, the current offered could be incorrect.</p></li><li data-list-item-id="e82422debcf74d9e01e411fd5a2063e6a"><p style="margin: 0">Fixed an issue with back office presets working slower than expected.</p></li><li data-list-item-id="ecbc649a96675dfbf46735c2ce52fecc2"><p style="margin: 0">Fixed an issue with some EV models were connecting the cable first before presenting the tag may result in charging not being possible upon establishing ISO15118 communication.</p></li><li data-list-item-id="ed54986bd34a454fd89071ec0b05329ed"><p style="margin: 0">Fixed an issue where OCPP1.6 stopTransactionMessage was not sent when a charging session got stopped by EV while using ISO15118 communication.</p></li><li data-list-item-id="e5c004fbccf5a883c965f37d5a55492fa"><p style="margin: 0">Fixed an issue where station, which is configured for stopping the transaction and unlocking the cable when EV is disconnected, could remain in authorised state when tag was swiped after a transaction was ended by unplugging the EV on a station.<br>&nbsp;</p></li></ul><p style="font-size: 12px; margin: 0"><span style="display: none">&nbsp;</span><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>Improvements</strong></span></span></p><ul style="margin-top: 1em; margin-bottom: 1em"><li data-list-item-id="e8e16aca0fdbb69f13a828300ec9a562d"><p style="margin: 0">Improvements on error code implementations and information to user and CPMS.</p></li><li data-list-item-id="ed2d539f23f96f5c8bb6073312aed44a8"><p style="margin: 0">Autocharge detection and exclusion list improvements.</p></li><li data-list-item-id="e1b89c9154fbd50cca7002dd3cf6bda6b"><p style="margin: 0">Increased whitelist / authorization-cache database size to 1200 tokens.</p></li><li data-list-item-id="e6f6c963d2b469024c12a2e8124949df8"><p style="margin: 0">Increased transaction database size to at least 1500 transactions.</p></li><li data-list-item-id="e3d26320c8b9b5e05e6f57d51d47b7077"><p style="margin: 0">OCPP 1.6 status notification improved on over-voltage.</p></li><li data-list-item-id="ea145b7b687c123c3837ca81e09f0047b"><p style="margin: 0">Changed the LED UI behaviour when a cable is not removed from the socket for more than 5 minutes after a charging session to blink red.</p></li><li data-list-item-id="e000e76cd187c401586545950fa9504f2"><p style="margin: 0">Display shows more information on used authorization method and outcome of authorization.</p></li><li data-list-item-id="eb67a0778e6f3d1492533c2ba72db4dc7"><p style="margin: 0">EV Contract certificates can now be installed via the EVSE (OCPP 2.0.1 – M1 use case).</p></li><li data-list-item-id="e03e5af5fafbbf10ec38416bccf03fca6"><p style="margin: 0">Added small progress bar to display the progress of steps prior to charging.</p></li><li data-list-item-id="eea59cf05f177c1302cda231b55be7acf"><p style="margin: 0">NFC LED showing a heartbeat for Eve Single Plus and Eve Double Plus, green when tag is approved and red blinking when invalid. NFC LED will be off when reader is not available. NFC LED will flash during boot to indicate power on.</p></li><li data-list-item-id="e96f1f341e09cd4b4eedbba2820e698b9"><p style="margin: 0">Improved logging and diagnostics on parsing, password errors, backoffice communication, charging session manager, configuration manager, firmware update manager, and mobile connectivity signal strength.</p></li><li data-list-item-id="ece8a2a245085262ccd0d9a40e0e1a6b0"><p style="margin: 0">Prevent future SecurityEventNotification spam on OCPP1.6 and OCPP2.0.1.</p></li><li data-list-item-id="e49288dfcb2ecf02b00b9c44b430ace18"><p style="margin: 0">LightIntensity and AutoDim is now configurable over OCPP 2.0.1 and can be set based on time, activity or QR and will be set to 80% brightness as standard (changeable over OCPP and with Alfen Service Installer).</p></li><li data-list-item-id="ef081a26b6e92b3bf725dac3d31968bf1"><p style="margin: 0">Reduced firmware update time.</p></li><li data-list-item-id="ee666ace9988cf007b24bca50725b2b56"><p style="margin: 0">Logo sizing is improved, together with shown QR codes.</p></li><li data-list-item-id="ed455bf98b632d95f7d4c883f04c6504a"><p style="margin: 0">Updated charge bar layout to match rest of UI.</p></li><li data-list-item-id="ebbb468706f6782fa6f2e8f640275dc92"><p style="margin: 0">Improve system time recovery in case hardware clock has lost the time, for example if the charger was powered down for too long.</p></li><li data-list-item-id="e11d3a0b06a5a2dcd6721a3302284cac7"><p style="margin: 0">Lock motor error detection during boot added with error code 211.</p></li><li data-list-item-id="ead6ea03d2912a89f534e48874926da76"><p style="margin: 0">Improved handling of IPv6 addresses for FirmwareUpdate and GetDiagnostics requests via the back office.</p></li><li data-list-item-id="e6e1aa14f59f83907a23ed39fc2af97d8"><p style="margin: 0">Cyber security improvements.</p></li><li data-list-item-id="eb58156a9bd604537e51af35b36816fa5"><p style="margin: 0">Improve readability of charging station diagnostics logging by eliminating corner case where specific SCN related log lines got repeated.</p></li></ul><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>Remarks:</strong></span></span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0">&nbsp;</p></div></div>

<div data-wrapper="true" dir="ltr" style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;; font-size: 12pt"><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 22px"><strong>Firmware version 2.6.0</strong></span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">This page provides information on Firmware version 2.6.0</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Version:</strong></span></span><br><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">2.6.0</span></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Release date:</strong></span></span><br>11-06-2026</div><div data-wrapper="true">&nbsp;</div><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Expiration date:</strong></span></span></div><div data-wrapper="true"><span style="font-size: 12pt"><font>09-09-2027</font></span><br>&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><div data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Platform:</strong></span></span></div><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">AHP (Alfen Hardware Platform):</span></p><ul style="list-style-position: initial; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ea86cc283ae326ddec543abde98d6eace"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Single Plus</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e785bb69bd3afb8372c255145351784ce"><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">Eve Double Plus</span></p></li></ul><p style="margin: 0">&nbsp;</p><p style="margin: 0"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px">The firmware file has the extension *.tfw</span></p></div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true">&nbsp;</div><div style="font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 12px" data-wrapper="true"><span style="color: rgba(52, 152, 219, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span data-wrapper="true"><strong>Introduction:</strong></span></span></div><p style="margin: 1em 0">Firmware release 2.6.0 of Alfen Hardware Platform (AHP) is a feature focused release that focusses on two major features:</p><ul style="margin-bottom: 1em; margin-top: 1em"><li data-list-item-id="e136621dbf963a73a83b6cc518839b765"><p style="margin: 0">Support for <i>Modbus TCP/IP EMS</i></p></li><li data-list-item-id="e6282ad96a61cd1c4b167c2eed591c415"><p style="margin: 0">Support for <i>Pcard+</i></p></li></ul><p style="margin: 1em 0"><br><span style="color: rgba(200, 38, 19, 1)"><strong>As these features are mostly valuable for Eve Single Plus and Eve Double Plus products, it is not advised to update Twin 5 and Twin 5 Plus to this release.</strong></span><br>&nbsp;&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>Modbus TCP/IP EMS</strong></span></span></p><p style="font-size: 12px; margin: 0"><span style="font-size: 12pt"><i>Eve Single Plus, Eve Double Plus</i> or a <i>Smart Charging Network</i> containing these charging stations can now be controlled by an Energy Management System (EMS) using <i>Modbus TCP/IP</i>, where the charging station(s) act as <i>a slave</i> and the EMS acts as <i>a master</i>. The implementation in terms of the Modbus registers is identical to the implementation on the <i>NG9 platform</i> used on the <i>Eve Single S-line, Eve Single Pro-line or Eve Double Pro-line</i>.&nbsp;</span><br><span style="font-size: 12pt">For the specification of the parameters which can be controlled with the associated registers, please refer to the Modbus configuration guide as published on this page on our </span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01167" target="_blank" rel="noopener noreferrer"><span style="font-size: 12pt">Knowledge Base</span></a><span style="font-size: 12pt">.&nbsp;</span><br><span style="font-size: 12pt">Please note that this implementation only supports the connection to one Energy Management System simultaneously.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>Pcard+</strong></span></span><br><span style="font-size: 12pt">Authorisation using <i>Pcard+</i> (also known as <i>Calypso</i>) cards is now supported on <i>Eve Single Plus</i> and <i>Eve Double Plus</i>.</span><br><span style="font-size: 12pt">It can be enabled using configuration item <i>enablepcardplus </i>over OCPP.</span><br><span style="font-size: 12pt">When this configuration item is disabled and a Pcard+ pass is presented, the charging station will indicate an invalid card.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>Bug fixes</strong></span></span></p><ul style="margin-bottom: 1em; margin-top: 1em"><li data-list-item-id="e59160f5cd5e463fdb9b21de10ec75648"><p style="margin: 0">Fixed an issue where the voltage drop was outside of the required range for fixed cable variants of the Eve Single Plus DE and Eve Double Plus DE</p></li><li data-list-item-id="e7b86b94340e61fb83cfd7a8882e26a72"><p style="margin: 0">Fixed an issue where a terminated WebSocket connection would prevent the charging station to transmit messages to the back-office despite having an active back-office connection.</p></li><li data-list-item-id="ea1753e78c0903c4f0aab1bcca58e1c34"><p style="margin: 0">Fixed an issue where the receival of P1 DSMR smart meter values was not initialized properly due to the auxiliary board being connected later.&nbsp;</p></li></ul><p style="font-size: 12px; margin: 0"><span style="display: none">&nbsp;</span></p><p style="margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>SCN cross platform compatibility</strong></span></span></p><p style="font-size: 12px; margin: 0"><span style="font-size: 12pt">Our Smart Charging Network (SCN) functionality is implemented as a shared library between our NG9 platform and AHP platform to enable cross compatible SCNs. SCN versions are not backwards compatible; each charging station in the SCN needs to run firmware which contains the same SCN version. Charging stations running this release can only be combined in a single Smart Charging Network with Eve Single S-line, Eve Single Pro-line, Eve Double Pro-line and Twin 4 XL running NG9 firmware 7.3.0. The ACE Service Installer will provide a warning if charging stations with different SCN library versions are used in one SCN. Please refer to the SCN compatibility matrix below to firmware version compatibility.&nbsp;</span><br><span style="font-size: 12pt">For the most recent status on this topic, please refer to our </span><a href="https://knowledge.alfen.com/categories/CAT-00913/KA-01634" target="_blank" rel="noopener noreferrer"><span style="font-size: 12pt">the dedicated page on our Knowledge Base</span></a><span style="font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>Firmware update instructions</strong></span></span></p><p style="font-size: 12px; margin: 0"><span style="font-size: 12pt">Please be aware that due to cybersecurity requirements, it is not possible to downgrade AHP firmware.&nbsp;</span><br><span style="font-size: 12pt">Additionally, an expiration date applies to the firmware file of the final release.&nbsp;</span><br><span style="font-size: 12pt">After the expiration date, the charging station will reject to update with this release and will require a newer release.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0"><span style="color: rgba(41, 128, 185, 1); font-family: Calibri, Helvetica, sans-serif; font-size: 18px"><span style="margin: 0" data-wrapper="true"><strong>Download Firmware file</strong></span></span></p><p style="font-size: 12px; margin: 0"><span style="font-size: 12pt">Firmware version 2.6.0 will <u>not</u> be available from our installation tools, but the file can be downloaded manually </span><a href="https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Feu-assets.contentstack.com%2Fv3%2Fassets%2Fblt08d332658a89f766%2Fblta6f6ae8913a256da%2F6a2bdd56b79ca857cb0575b0%2FAHP_release_FW_2.6.0_FULL.zip&amp;data=05%7C02%7CB.Buitelaar%40alfen.com%7Cbda42c6419974f217d9708dec86c6d34%7C54d36b473315494bb7f391a49dfa9df3%7C1%7C0%7C639168565227491165%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=OsY5Vus5sCttJirsuofqMRmkp0GKWTbWNC56wKmu16k%3D&amp;reserved=0" target="_blank" rel="noopener noreferrer"><span style="font-size: 12pt">from our server by clicking here</span></a><span style="font-size: 12pt">.</span></p><p style="font-size: 12px; margin: 0">&nbsp;</p><p style="font-size: 12px; margin: 0">&nbsp;</p></div></div>

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