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Knowledge Base
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Videos

Tutorial videos for installation and replacements.

Products

Eve Double Plus Public DE

Eve Double Plus Public DE

Barrier free, modular charging for public environments

Check it on Alfen Website

Documentation

Eve Double Plus Public DE - Quick Installation Guide

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Backoffice

Changing the Backoffice of a charger on the AHP-Platform

Configuration

Changing the Backoffice of a charger on the AHP-Platform

SCN Cross Platform Compatibility

How to change the brightness of the display on an AHP-Charger

Error Codes

What does Error code 215 mean?

What does Error code 115 mean?

What does Error code 114 mean?

Firmware

Release notes - Firmware updates Alfen Hardware Platform (AHP)

AHP-Firmware version 2.4.0

Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus

AHP-Firmware version 2.3.0

AHP-Firmware version 2.5.0

Service

Torque values for Eve Single Plus and Eve Double Plus chargers

Spare Parts

Switch Disconnector 4P 80A

Energy Meter Eichrecht AHP

AUX Board 200 AHP

T2 Socket Eve Double Plus

Blocks Cover for Eve Double

Troubleshooting

What does Error code 215 mean?

What is Anti-Tamper Detection (AHP-Platform)?

SCN Cross Platform Compatibility

What does Error code 115 mean?

Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus