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Knowledge Base
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Videos

Tutorial videos for installation and replacements.

Products

Eve Double PG-line

Eve Double PG-line

Alfen's Eve Double PG-line: A dual socket charging station that conforms to calibration law

Check it on Alfen Website

Documentation

Eve Single Pro-line DE, Eve Double Pro-line DE, Eve Double PG-line - Verwendungsanlage

Eve Single Pro-line DE, Eve Double Pro-line DE, Eve Double PG-line - Eichrecht Addendum

Configuration

How to configure Active Load Balancing (ALB) via the MyEve app

SCN Cross Platform Compatibility

Configuring a new Control Board (NG)

Firmware

NG-Firmware version 4.15.6

NG Firmware version 5.6.1-4381

Release notes - Firmware updates NG-Platform (NG-910 / NG-920)

NG-Firmware version 4.12

NG-Firmware version 7.4.0

MyEve app

How to configure Active Load Balancing (ALB) via the MyEve app

Spare Parts

LADMOD Right AFIR

Actuator T2 Socket Lock

Door handle Twin/PG

Fuse CH10x38 gG 32A/400V

Switch Disconnector 4P 80A

Troubleshooting

SCN Cross Platform Compatibility