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Knowledge Base
Produits

Trouvez toutes les ressources d'assistance disponibles pour nos produits.

Documentation

Trouvez ici les manuels pour les bornes de recharge Alfen

Utilisation des produits

Guides, FAQ et bonnes pratiques pour utiliser et optimiser les produits Alfen.

Installation des produits

Étapes d'installation, exigences techniques et support de configuration initiale.

Service

Dépannage, maintenance, mises à jour du firmware et demandes de support.

Orientation & Devis

Aperçus des produits, comparaisons et demande de devis personnalisé.

Livraison

Statut d'expédition, délais de livraison, emballage et instructions de réception.

Traitement des commandes

Statut de commande, documentation, modifications et administration post-commande.

Firmware

Mises à jour du firmware et notes de version pour les produits Alfen.

Pièces détachées

Trouvez et commandez des pièces détachées pour les produits Alfen.

Vidéos

Vidéos tutorielles pour l'installation et les remplacements.

Contents

392 articles

Configuration

Knowledge articles about the configuration topic.

ACE Service Installer

ACE Service Installer 4.1.0 and upwards fail to communicate with charger on old firmware

Autocharge

Changing the Backoffice of a charger on the AHP-Platform

Changing the Backoffice of a charging station with FW5.8.1 or lower

Changing the Backoffice of a charging station with FW6.0 or higher

Checking and configuring Windows Defender Firewall

Configuring a new Control Board (NG)

Configuring Plug & Charge Authorization On-Site via ACE Service Installer

Configuring Plug & Charge Authorization remotely via a Back Office

Do I always need a charge pass to start charging?

How can a feature license key be added to an Alfen charging station?

How can I allow guest use at the charging station so that others can use the charging station (for a fee)?

How can I change the logo on the display of the charging station remotely?

How do I add a charge pass to a pool in ICU Connect?

How do I change the configuration of a charging station in ICU Connect?

How do I configure an Alfen charging station?

How do I configure the Smart Charging functionalities such as Active Load Balancing and Smart Charging Network?

How do I convert a charging station to a Plug & Charge authorization?

How do I receive login details for the ACE Service Installer configuration tool?

How do I set the opening hours of a charging station in ICU Connect?

How does the 'Master-key' functionality work?

How the charging station detects available solar power in Green Mode

How to add an additional charge card to the charging station that uses the AHP-Platform

How to add an additional charge card to the charging station that uses the NG-Platform

How to adjust the output (in kW) of the charging station

How to change a charging station to standalone using the ACE Service Installer

How to change a charging station to standalone using the MyEve App

How to change the brightness of the display on an AHP-Charger

How to change the brightness of the display on the charging station (NG-Platform)

How to check which IP address is assigned to a charging station on the network?

How to configure a new control board (AL1000)

How to configure Active Load Balancing (ALB) via the ACE Service Installer

How to configure Active Load Balancing (ALB) via the MyEve app

How to configure Active Load balancing via Homewizard Wifi P1 meter using the ACE Service Installer.

How to configure an Alfen charger to work with an external RTU-meter

How to enable Protective Earth (PE) detection

How to Set Up Autocharge on Alfen Charging Stations

How to start charging after the charging station has been installed

How to unlock Smart Charging Features

Implementing a basic or secure communication between a charging station and the back office.

Is it possible to change the backoffice provider myself afterwards?

Requirements for setting up a Smart Charging Network (SCN)

SCN Cross Platform Compatibility

Setting up external TCP/IP Modbus meter via ACE Service installer

The set Smart Charging Network is not visible in the ACE Service Installer. What should I do?

Understanding Autocharge on Alfen charging stations

What do the different configuration parameters in the back office mean?

What exactly does the Plug & Charge functionality mean?

What is the Master Key?

Which different possible parameters are there for installing Alfen charging stations?