With Alfen’s ARP program, qualified relations and their service partners can repair Alfen chargers themselves—without Alfen Field Service intervention—while maintaining Alfen’s quality standards.
Why Join ARP?
Perform warranty repairs using your own Alfen-certified engineers or in collaboration with an authorized service partner.
Order official spare part kits directly from the ACE Webshop—always have the right components ready.
Claim spare parts reimbursement for eligible warranty repairs via the Alfen Support Portal, when performed according to warranty conditions.
Use your own certified engineers (or engineers from your registered service partner).
By joining ARP, you reduce downtime, speed up repairs, and keep customers satisfied—without compromising on quality or compliance.
Who Can Participate?
To qualify for the ARP program, partners should manage or own at least 50 Alfen assets.
To become an ARP partner:
Complete the online intake process and receive written approval from Alfen Aftersales.
Certify your engineers by completing Alfen’s e-learning program and assessment.
How to Proceed
Apply by completing the ARP intake with your company details and service partner(s).
Start by expressing your interest by sending a mail to this address.Get approved and receive written confirmation from Alfen Aftersales.
Train & Certify your engineers so they hold valid Alfen training certificates and allow you to order official spare parts from the Alfen Webshop.
Repair & Record according to Alfen procedures.
Claim by submitting eligible warranty claims via the Alfen Support Portal.