This articles explains how to request credentials for the ALFEN ACE Service Installer software.
An account for the ACE Service Installer configuration tool can be requested via our support portal.
You can create an account by following the steps below.
Step 1: Go to our support portal.
Visit support.alfen.com
Step 2: Press the Login button
Step 3. Enter your credentials
In case you do not have an account yet, press the ‘Sign up now’ text on the bottom and complete the request form
Step 4: When logged in
you will see a similar screen, click ‘Go to Charging Equipment Support Portal’:
Step 5: Click on “Manage your services”.
Step 6: Select 'Request for Sign-up"
Step 7: Fill in the form and click on “Submit”.
Shortly after submitting the form you will receive your ACE Service Installer login credentials by mail.
If you haven't received the email within 15 minutes, check your spam box.