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Knowledge Base
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Videos

Tutorial videos for installation and replacements.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Contents

16 articles

Consumer

How to charge your car with an Alfen charging station

How do you calculate the charging costs?

What is a Kilowatt hour (kWh)?

Can I have the fixed cable of a charging station exchanged (e.g. from 5 metres to 7.5 metres)?

How to Use an Existing Alfen Charging Station at your new home.

Everything about charging

Which charging station is right for me?

Different charging methods

How do you calculate the charging time?

How does a Smart Charging Network (SCN) work exactly?

ERE-certificates: Earn money when charging at home (Netherlands only)

Terms and Definitions used on Alfen chargers (Lexicon)

How can I verify with how much power (in kW) the vehicle of an end customer can charge?

LED Status Indicators on S-line Charging Stations

Home charging solutions

What should I do if I lose the internet connection on my laptop when I connect a charging station?