Welcome, how can we help you?

Knowledge Base
Products

Find all available support resources for our products.

Documentation

Find manuals for Alfen charging stations here

Using Products

Guides, FAQs, and best practices to operate and optimize Alfen products.

Installing Products

Installation steps, technical requirements, and initial configuration support.

Service

Troubleshooting, maintenance, firmware updates, and support requests.

Orientation & Quotation

Product overviews, comparisons, and request a tailored quotation.

Delivery

Shipping status, lead times, packaging, and receiving instructions.

Order Fulfillment

Order status, documentation, changes, and post-order administration.

Videos

Tutorial videos for installation and replacements.

Firmware

Firmware updates and release notes for Alfen products.

Spare Parts

Find and order spare parts for Alfen products.

Contents

46 articles

Installation

Main page for the category Installation

What is the maximum length of a cable between charge station and smart meter for Active Load Balancing with P1?

Phase rotation in Alfen charging stations

Installing a charging station on an IT network or net without a "neutral".

Can I connect a 3-phase charging station to a 1-phase installation?

Eve Double Pole, Eve Double Duo Pole and Eve Double Barrier Free Pole

Setting up a wired connection with our apps

How can I check whether the meter box on site is suitable for installation of a specific charging station?

What thickness should the power cable have if it is over 50 meters long?

Payment Terminal Accessory

Is it possible to be qualified as an installer for the installation of Alfen products?

Payment Terminal | Installation of the for Eve Single/Double Pro-Line

Can an external antenna be connected to an Alfen charging station?

Checklist for site inspection

What should I check before the installation of an Alfen charging station?

Payment Terminal | Frequently Asked Questions

Installation check

What is the maximum diameter of the power cables I can connect to a charging station?

Checklist for visual inspection

Autocharge

Electrical Safety Devices for Eve Single Plus, Eve Double Plus and Eve Double Plus FR

Setting up external TCP/IP Modbus meter via ACE Service installer

Probing Phase for Charging Compatibility

How to adjust the output (in kW) of the charging station

When to apply a ground pin when installing an Alfen charging station

How do I receive login details for the ACE Service Installer configuration tool?