This page gives the options to have a fixed charging cable replaced.

Consumer

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

English - United States

Can I have the fixed cable of a charging station exchanged (e.g. from 5 metres to 7.5 metres)?

Error Codes

What does Error code 402 mean?

This guide helps troubleshoot Active Load Balancing issues in Alfen charging stations. It explains how to check if the feature is causing charging problems

How to check the Active Load Balancing functionality

What does Error code 215 mean?

What does error code 202 mean?

What does error code 212 mean?

What does Error code 303 mean?

What does error code 108 mean?

This page will help in case a charger is losing the connection to a Smart Charging Network.

What should I do if a charging station loses connection to the Smart Charging Network?

Step-by-step instructions to diagnose and resolve Error 102 (Power Switch failure) on Eve Single and Eve Double chargers.

Troubleshooting Error 102 on Eve Single and Eve Double charging stations

What does error code 109 mean?

What does Error code 112 mean?

What does Error code 418 mean?

What does Error code 103 mean?

What is Anti-Tamper Detection (AHP-Platform)?

What does error code 110 mean?

What does Error code 302 mean?

This troubleshooting page provides some hints to locate any reasons for charging to be interrupted.

Charging Session will start but is interrupted after a longer period

What does error code 104 mean?

Identify and resolve CRC errors in smart meters caused by corrupted data packets, long cables, or connection issues using simple diagnostic steps.

How to resolve CRC Errors in P1 Smart Meters

What does error code 301 mean?

This step-by-step guide will help you checking or adjusting the IP-range of your laptop.

How do I adjust the IP-settings on my laptop in case the IP-range of my laptop and the charger do not match?

What does Error code 113 mean?

Learn how to identify the Back Office operating a charging station using the ACE Service Installer and MyEve app.

Knowledge articles about the Backoffice topic.

Backoffice

How to identify which back office is operating a charging station

What does Error code 213 mean?

What does error code 211 mean?

What does error code 105 mean?

What does Error code 407 mean?

What does error code 001 mean?

Understanding the State Machine Process in EV Charging Stations

Mode 3: State Machine

What does Error code 406 mean?

What does error code 107 mean?

This article helps to detect the cause of an error code being shown at the start of a charging session.

An error code or message appears during the start of a charging session

What does Error code 401 mean?

This article gives some hints to locate if a problem is related to your charging cable.

Check the charging cable

Follow steps to inspect or replace the lock motor (actuator) when Error 211 appears on the charging station.

Error Code 211 - Issue with the Lock Motor (Actuator)

What does Error code 304 mean?

What does error code 409 mean?

Knowledge articles about the configuration topic.

Configuration

SCN Cross Platform Compatibility

What does error code 201 mean?

What does error code 106 mean?

This article helps to check in case DC is detected by the charger.

What to do in case of a DC residual current detection?

What does Error code 405 mean?

What to do when you see a horizontal red line in the display after installation.

There is a red line in the display directly after installation.

Troubleshooting steps for resolving Error 105 (Power Meter Failure) on Eve Single And Double chargers.

Troubleshooting Error 105 (power meter failure) on Eve Single and Eve Double charging stations

This troubleshooting guide will help you to locate issues with a lost P1 signal.

What should I do if a charging station or Smart Charging Network loses connection to an external energy meter (P1 Port)?

This page describes the Anti-Tamper feature.

What is Anti-Tamper Detection (NG-Platform)?

Troubleshooting steps for card rejection issues on chargers, including whitelist setup, Master Key config, and RFID reader diagnostics.

Card Refused or Rejected – Troubleshooting Guide

Instructions for resolving login issues due to communication errors or IP conflicts.

ACE Service Installer

Charging Station detected but inaccessible in ACE Service Installer (IP/Comm Error)

What does Error code 214 mean?

What does Error code 115 mean?

What does Error code 111 mean?

This articles help to find the reason why charging is not started.

What is the reason for a charging session to not start?

This article explains why P1 may not work on the Eve Single Plus and Eve Double Plus models

Knowledge articles about firmware and firmware updates.

Firmware

Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus

What does error code 101 mean?

What does Error code 114 mean?

Step-by-step guide to troubleshoot and resolve Error 101 (RCD fault 6mA) on Eve Single and Eve Double chargers.

Troubleshooting Error 101 (RCD Fault 6mA)

This troubleshooting guide will help you in case a charger or Smart Charging Network loses the connection to an external energy meter.

What should I do if a charging station or Smart Charging Network loses the connection to an external energy meter or EMS (Modbus TCP_IP)?

This page explains to meaning of the colors the led can show on the charger.

What do the led indications on the charging station mean?

What does error code 210 mean?

What does error code 411 mean?

With this checklist you will be able to determine the cause of the P1 error, after which the disruption can be resolved.

How to determine the cause for a P1 error?

What does error code 102 mean?

This troubleshooting guide will help you with your RFID card.

What are the possible reasons an RFID card reader does not function properly?

Troubleshooting Error 105: Relays clicking due to voltage or grounding issues—steps to inspect power, relays, and earth connection.

Error 105 - Relays producing a clicking sound

This pages helps to solve a charging session to be interrupted after a short time.

A charging session is started but interrupted within a couple of minutes.

This page gives information on the effects when the laptop has no connection to the internet.

What should I do if I lose the internet connection on my laptop when I connect a charging station?

What does Error code 404 mean?

What does error code 206 mean?

This troubleshooting guide will help you with low-voltage issues.

What is the reason for undervoltage at the charging station and how can I correct this?

What does error code 208 mean?

What does error code 209 mean?

Knowledge articles about connectivity topics

Connectivity

Knowledge articles about commissioning a charging station after installation.

Commissioning

Knowledge articles about installation related to specific charging stations.

Charging stations

Knowledge articles about installing the Twin 5 Plus charging station.

Twin 5 Plus

Service

Knowledge articles about spare part kits.
We are working to add filtering per model, for now, please visit, 'Products' and open the 'Spare Parts' section.

Bem-vindo, como podemos ajudá-lo?

Contents

Troubleshooting