Charging station not working? Find out what steps to take and who to contact for support with your Alfen charging solution.

Support portal

Get support

End User Support

What to do if your Alfen charging station is not working

Need help with your Alfen charger? Find out who to contact based on your situation—public or private installation.

Service

Who to contact for support with your Alfen charging station

Knowledge articles to assist users of Alfen chargers

Consumer

Knowledge articles about connectivity topics

Connectivity

Knowledge articles about the configuration topic.

Configuration

Knowledge articles about commissioning a charging station after installation.

Commissioning

Knowledge articles about firmware and firmware updates.

Firmware

Knowledge articles about installation related to specific charging stations.

Charging stations

Knowledge articles about installing the Twin 5 Plus charging station.

Twin 5 Plus

Knowledge articles about spare part kits.
You can also find spare part via the product-pages.  Click 'Products' from the main-menu and open the 'Spare Parts' section.

Spare Parts

Knowledge articles about the Backoffice topic.

Backoffice

Knowledge articles about troubleshooting issues on charging stations.

Troubleshooting

Here you can find the manuals in all available languages.

Manuals

Knowledge articles about the password security in our charging stations.

Password Security

Firmware updates and related information for chargers using the AHP-Platform

Firmware AHP-Platform

Firmware updates and related information for chargers using the NG-Platform

Firmware NG-Platform

Orientation & Quotation

Installation

Knowledge articles about electrical installation.

Electrical installation

Knowledge articles about the support portal

Knowdledge articles on Transfer management

Transfer of management charging station(s)

Delivery

Order Fulfillment

Everything on software that can be used configure and use Alfen chargers

Alfen Software & Tools

Explanation on the Error Codes your charger may show

Error Codes

Everything related to the ACE Service Installer software tool

ACE Service Installer

information on Alfen's Single socket chargers intended for private locations

Eve Single Plus

information on Alfen's double socket chargers intended for commercial locations

Eve Double Plus

All information on the Alfen Eve Install App

Eve Install App

Everything related to the Alfen Eve Connect app

Eve Connect app

Everything related to Alfen's Eve Control Back office

Eve Control

ICU Connect is Alfen's first backoffice. To be replaced by Eve Control end 2026

ICU Connect

The MyEve app is no longer maintened and can only be used on NG-chargers. It will be succeeded by Eve Install

MyEve app

Knowledge articles about MS Dynamics Field Service application

MS Dynamics Field Service app

Dynamics

Knowledge articles that cover MS Dynamics topics

MS Dynamics

Knowledge articles intended to support End User questions and queries.

Knowledge articles about the Twin 5 Plus 25D60