You can create a request for information ticket if you have a question about Alfen Chargers or certain functionalities of a charger.
Please click the category that best matches your request.
This will bring your question directly to the correct department for follow up.
Typical request for information tickets are:
“I want to know the delivery status of my order.”
“Can I add a Smart Charging Network to the charging stations?”
“Can I activate Load Balancing on my charging station?”
“I want to know what a certain error code on the display of the charger means.”
If you need assistance with an issue with your charger, please do not submit a Request for Information Ticket, but rather a Request for Service ticket.
We will be able to help you more efficient this way.