New firmware versions are released on a regular basis.
New versions include improvements in the software and may introduce new features to the charging station.
Stay informed
If you want to be informed when a new firmware version is released, you can subscribe to be notified here.
You will then be added to the mailing list.
Onsite using the Alfen ACE Service Installer
Use ACE Service Installer Setup.
This can be downloaded from our ACE Service Installer pages
Under "How do I receive login details for the ACE Service Installer configuration tool?" you can find information for requesting an account.
This can be downloaded from our ACE Service Installer pages
Under "How do I receive login details for the ACE Service Installer configuration tool?" you can find information for requesting an account.
Go to the 'General' tab in the ACE Service Installer.
Click on 'Update firmware'.
Choose the desired firmware version from the list and click on 'Start upload'.
Once the update has completed, the charging station will restart.
Onsite using the Eve Connect app
This is only possible when the charger is not using a backoffice, in that situation, the backoffice manages the updates.
The app will notify that updates are managed by the backoffice in this situation.
The Eve Connect app will display a notification when a new firmware version is available for installation on your charger.
Follow the instructions on the screen to proceed.
Remotely via a backoffice
When the charger is connected to a backoffice and is online, the firmware can be updated remotely.
During a remote update, the firmware file (.fwi for NG9XXX and .tfw for AHP) is sent to the charging station from an ftp server.
Most backoffice systems have this option and are able to send firmware updates to the charging station.
If you have any questions, please consult your back-office supplier.
Most backoffice systems have this option and are able to send firmware updates to the charging station.
If you have any questions, please consult your back-office supplier.